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Free customer satisfaction software solutions are cloud-hosted tools that many SMBs are using to gauge their customers' satisfaction levels with the software or services they provide. The software could be as big as an enterprise-grade customer experience solution or as simple as an online survey solution. The tools include fundamental features like notifications, integrations, customer segmentations, reporting, sentiment analysis, and surveys. If you are looking for free customer satisfaction survey tools to measure your customers' satisfaction levels, you are at the right place. Our dedicated research team has conducted a thorough analysis and curated a list of the best free customer satisfaction software in the market. The analysis process comprises many crucial elements, such as software popularity in the market, real users' reviews and ratings, and level of customer support. Explore the list to find the solution that meets all your business needs. The list is given below:
Note: Most of the products listed in this Free customer satisfaction software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all customer satisfaction software to find the best fit for you.
Last Updated: October 01, 2025
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Screeb is a user-friendly survey software designed to help businesses collect feedback, gather insights, and improve decision-making through customizable surveys and questionnaires. The platform allows users to create surveys with a variety of question types, including multiple choice, open-ended, and Likert scale questions. Screeb’s intuitive drag-and-drop interface makes it easy to design surv... Read more about Screeb
Upzelo is a specialized customer success software designed to help organizations enhance customer engagement and drive retention effectively. This platform provides users with tools to monitor customer interactions, track usage patterns, and assess satisfaction levels seamlessly. With Upzelo, businesses can easily identify at-risk customers, implement proactive engagement strategies, and ensure th... Read more about Upzelo
Satsum is an innovative customer experience software designed to help businesses enhance interactions with their customers across various touchpoints. This platform provides tools for gathering customer feedback, analyzing sentiment, and tracking engagement metrics, enabling organizations to gain valuable insights into customer preferences and behavior. With Satsum, businesses can create customize... Read more about Satsum
ServiceGuru Kiosk is an innovative Customer Loyalty Software designed to help businesses enhance customer engagement, retention, and satisfaction through effective loyalty programs and personalized interactions. This comprehensive platform offers a range of features, including loyalty points management, rewards redemption, customer profiling, and analytics, ensuring that businesses can create and ... Read more about ServiceGuru Kiosk
TellusFirst is a robust customer satisfaction software that helps organizations gather, analyze, and act on customer feedback effectively. This platform enables businesses to create customized surveys that can be deployed across multiple channels, including email, SMS, and web, ensuring broad reach and engagement. Users can analyze feedback in real time through intuitive dashboards that highlight ... Read more about TellusFirst
Emojicom is an innovative customer satisfaction software that enables businesses to gather and analyze customer feedback through a simple and engaging emoji-based system. The platform allows customers to express their satisfaction levels quickly, using a range of emojis to represent their experience. Emojicom’s feedback system is designed to be user-friendly, encouraging higher response rates an... Read more about Emojicom
CSAT.AI is a quality management software that leverages artificial intelligence (AI) to enhance customer experience and satisfaction. It provides businesses with powerful tools to analyze customer feedback, track service quality, and identify improvement areas. CSAT.AI uses AI-driven sentiment analysis to assess customer interactions across various touchpoints, including surveys, calls, and chat s... Read more about CSAT.AI
VirtlX 360° Success Management is a customer satisfaction software designed to provide a full-circle approach to tracking and enhancing customer experiences. Through detailed feedback management, survey tools, and real-time sentiment analysis, VirtlX enables businesses to gauge customer satisfaction accurately and improve loyalty. It offers a customizable dashboard that visualizes customer insigh... Read more about VirtlX 360° Success Management
RiskHub is a dynamic Risk Management Software designed to help businesses identify, assess, and mitigate potential risks. By offering real-time tracking and reporting features, RiskHub enables organizations to monitor key risk indicators and respond proactively. The platform allows users to input, track, and manage a variety of risks, from financial and operational to cybersecurity threats. With c... Read more about Vidmonials
Reviewly.ai is an AI-powered review management software designed to help businesses monitor, manage, and improve their online reputation. With Reviewly.ai, companies can track customer feedback across multiple platforms, including Google, Yelp, Trustpilot, and social media, all from a single dashboard. The platform uses advanced natural language processing (NLP) and sentiment analysis to categoriz... Read more about Reviewly.ai
RevFee is an innovative customer satisfaction software designed to help businesses understand and enhance their customer experience. This platform offers a suite of tools to gather feedback through surveys, reviews, and direct customer interactions. With RevFee, companies can create customized feedback forms tailored to their specific needs, enabling them to measure customer satisfaction effective... Read more about RevFee
W3Dart is an efficient bug tracking software that empowers development teams to identify, manage, and resolve software defects effectively. With its intuitive interface, users can log bugs, assign tasks, and prioritize issues based on severity. W3Dart provides real-time updates and notifications, ensuring that all team members are informed about the status of bug fixes. The software integrates sea... Read more about W3Dart
AirVote is a comprehensive customer experience management platform designed to capture real-time customer feedback through surveys, polls, and interactive voting tools. It helps businesses gather valuable insights by engaging customers in a simple and seamless way. The software provides intuitive features such as customizable templates, data analytics, and reporting tools, allowing businesses to a... Read more about AirVote
Blue Zone is a robust Review Management Software designed to help businesses monitor, manage, and enhance their online reputation. The platform offers comprehensive tools for tracking customer reviews across multiple platforms, responding to feedback, and analyzing review trends. Features include automated review alerts, sentiment analysis, and customizable response templates, enabling businesses ... Read more about Blue Zone
Calton is a sophisticated Review Management Software designed to help businesses monitor, manage, and enhance their online reputation through effective review management strategies. The software aggregates customer reviews from multiple platforms, including Google, Yelp, Facebook, and industry-specific sites, providing a centralized dashboard for easy access and management. Calton offers real-time... Read more about Calton
Roundesk is a comprehensive customer relationship management (CRM) software designed to help businesses build stronger customer relationships and drive growth. It provides tools for managing contacts, tracking interactions, automating marketing tasks, and analyzing customer data. Roundesk allows businesses to create personalized communication workflows, segment customers, and monitor engagement. T... Read more about Roundesk
Bizratings is a customer satisfaction software designed to help businesses gather, analyze, and improve customer feedback. It provides tools for collecting ratings and reviews from clients, allowing companies to gain insights into customer experiences. With customizable surveys and feedback forms, Bizratings enables businesses to tailor questions to their specific needs and understand customer exp... Read more about Bizratings
Churnfree is a customer satisfaction software designed to help businesses retain customers by reducing churn and enhancing the overall customer experience. The platform leverages advanced analytics and machine learning algorithms to identify at-risk customers before they leave, enabling businesses to take proactive measures to improve retention. Churnfree analyzes customer behavior and interaction... Read more about Churnfree
STAMP is an innovative employee engagement software designed to enhance communication, collaboration, and workplace culture within organizations. This platform provides tools for gathering employee feedback, conducting surveys, and facilitating discussions, empowering organizations to understand their workforce better. With its userfriendly interface, STAMP enables employees to share their thought... Read more about STAMP
Kilterly is a cutting-edge customer experience software designed to enhance every interaction between businesses and their customers. By providing a comprehensive suite of tools for customer feedback, engagement, and support, Kilterly enables organizations to deliver exceptional service and build lasting relationships. The platform offers features such as customizable surveys, real-time feedback c... Read more about Kilterly
Bizooy is a powerful review management software designed to help businesses enhance their online reputation and build trust with customers. With Bizooy, businesses can monitor, manage, and respond to customer reviews across multiple platforms, including Google, Yelp, Facebook, and industry-specific review sites. The software aggregates all reviews into a single dashboard, making it easy to track f... Read more about Bizooy
Qrite is a customer satisfaction software solution designed to help businesses measure, track, and improve their customer satisfaction levels. The platform enables businesses to collect feedback from customers through surveys, questionnaires, and ratings, providing valuable insights into their experiences and expectations. Qrite’s survey tools can be customized to suit different customer touchpo... Read more about qrite
Reeview is a powerful review management software designed to help businesses monitor, collect, and respond to customer reviews across multiple platforms. With Reeview, businesses can track reviews from various sources, including Google, Yelp, Facebook, and other industry-specific review sites, all in one centralized dashboard. The software allows businesses to automatically respond to reviews, imp... Read more about Reeview
Localyser is an innovative Review Management Software designed to help businesses monitor, manage, and enhance their online reputation through effective handling of customer reviews and feedback. By providing a centralized platform for tracking reviews across multiple channels, including Google, Yelp, Facebook, and industry-specific sites, Localyser ensures that businesses stay informed about thei... Read more about Localyser
Acute is a customer satisfaction software designed to help businesses measure, analyze, and improve customer experiences. Through customizable surveys, feedback forms, and net promoter score (NPS) tools, Acute enables organizations to capture valuable insights into customer satisfaction levels. The software's real-time reporting and analytics tools help businesses identify trends, address concerns... Read more about Acute
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