Best Free Customer Satisfaction Software

justLikeAPI is an innovative review management software designed to help businesses monitor, manage, and respond to customer reviews across multiple platforms. The software aggregates reviews from sites like Google, Yelp, and Trustpilot into a centralized dashboard, allowing businesses to track customer feedback in real-time. With justLikeAPI, businesses can automatically respond to reviews, impro... Read more about justLikeAPI

MFour Studio is a cutting-edge market research software that enables businesses to collect and analyze consumer data with ease. The platform provides tools for conducting surveys, focus groups, and other forms of research, helping organizations gather valuable insights about customer preferences, behaviors, and opinions. MFour Studio offers advanced targeting options, allowing users to reach speci... Read more about MFour Studio

SurveySensum helps you measure, analyze, and improve customer satisfaction at every touchpoint across the customer journey. Create customized CSAT surveys, analyze verbatim, close the feedback loop, and build relationships with your customers that most CX professionals strive for! CSAT surveys typically include questions such as "How satisfied are you with our product/service?" or "Please rate yo... Read more about SurveySensum

Wonderflow is an innovative reputation management software that helps businesses monitor and enhance their online presence effectively. The platform aggregates customer feedback from a multitude of channels, providing organizations with valuable insights into their brand reputation and customer satisfaction levels. Users can track sentiment, identify emerging trends, and respond to reviews in real... Read more about Wonderflow

TruVoice is a business intelligence (BI) software designed to help organizations make data-driven decisions by providing in-depth insights into business operations, performance, and market trends. The platform offers tools for data visualization, reporting, and analytics, enabling businesses to track key performance indicators (KPIs) and uncover hidden patterns within their data. TruVoice integrat... Read more about TruVoice

Eloquant is a leading contact center software that provides organizations with the tools they need to optimize customer service and improve communication across multiple channels. This powerful platform allows businesses to manage voice, email, chat, and social media interactions from a single interface, ensuring seamless customer support and faster response times. Eloquant’s intelligent routing... Read more about Eloquant

Simplesat is a user-friendly feedback tool designed for companies seeking insights from their customers. It specializes in collecting and analyzing customer satisfaction data, primarily through surveys. Key features include customizable survey templates, making it easy to tailor questions to specific needs. The real-time feedback system ensures prompt responses, enhancing customer engagement. Simp... Read more about Simplesat

NetSupport ServiceDesk is a comprehensive help desk software designed to streamline IT support operations for organizations of all sizes. With its user-friendly interface, the software allows support teams to efficiently manage tickets, track service requests, and communicate with users. Key features include automated workflows, reporting tools, and a self-service portal that empowers users to fin... Read more about NetSupport ServiceDesk

Clootrack is a customer engagement software that helps businesses gain valuable insights into customer behavior, preferences, and feedback across various channels. The platform leverages AI and machine learning to analyze customer interactions, identify patterns, and provide actionable insights that improve engagement and satisfaction. Clootrack offers tools for tracking customer sentiment, monito... Read more about Clootrack

Startquestion is a survey creation tool designed for gathering and analyzing feedback efficiently. It enables users to create a variety of surveys, quizzes, and forms with ease. The platform offers customizable templates, making it quick to design surveys tailored to specific needs. Startquestion supports various question types, allowing for diverse data collection. Its user-friendly interface sim... Read more about Startquestion

Gnatta is a cutting-edge Help Desk Software designed to streamline and enhance customer support operations for businesses of all sizes. With its intuitive interface, Gnatta offers a comprehensive platform for managing support tickets, tracking customer interactions, and resolving issues efficiently. Key features of Gnatta include automated ticket routing, multi-channel support (email, chat, phone)... Read more about Gnatta

Kapiche is an advanced data extraction software designed to help organizations analyze and extract valuable insights from their data. This platform offers a range of tools for text analytics, data visualization, and reporting, ensuring effective data management. With Kapiche, users can easily process large volumes of data, identify trends, and generate actionable reports through an intuitive dashb... Read more about Kapiche

PrediCX is a customer experience software designed to empower businesses by providing actionable insights into customer behavior, preferences, and sentiments. Utilizing artificial intelligence and machine learning, PrediCX analyzes vast volumes of customer data from various channels, such as social media, emails, and surveys, to understand and anticipate customer needs. The platform’s advanced t... Read more about PrediCX

Ochatbot is an advanced conversational AI platform designed to help businesses automate customer interactions and improve engagement. The software uses natural language processing (NLP) and machine learning algorithms to understand customer queries and provide personalized responses in real time. Ochatbot can be integrated into websites, mobile apps, and messaging platforms, enabling businesses to... Read more about Ochatbot

mySQM Customer Service QA is a customer satisfaction software that enables businesses to monitor and evaluate the quality of their customer service interactions. By capturing customer feedback across multiple touchpoints, including phone calls, emails, and chat conversations, mySQM provides businesses with actionable insights into their customer service performance. The platform uses advanced anal... Read more about mySQM Customer Service QA

Desku.io is an innovative customer support and engagement platform tailored for e-commerce businesses. It excels in streamlining communication by integrating various channels like email, chat, and social media into one cohesive dashboard. A standout feature is its AI-powered chatbot, which provides instant responses and enhances customer interaction. The software also offers effective ticket manag... Read more about Desku.io

SurveyRock is an innovative survey software designed to help organizations gather insights and feedback effectively. This platform provides comprehensive tools for creating customized surveys, distributing them to target audiences, and analyzing responses in real time. With its user-friendly interface, users can easily design engaging surveys using various question types, including multiple-choice... Read more about SurveyRock

TalkToTheManager is an advanced Customer Experience Software designed to enhance interactions between businesses and their customers. It offers a comprehensive platform for managing customer feedback, resolving issues, and improving service quality. TalkToTheManager features intuitive tools for collecting and analyzing customer feedback through surveys, reviews, and direct communication channels. ... Read more about TalkToTheManager

CafeX Suite is a project management software designed to support teamwork and efficient project execution. It includes features like task tracking, file sharing, and realtime messaging, making it easy for teams to collaborate on projects. CafeX Suite’s intuitive interface allows users to set up project timelines, assign responsibilities, and monitor completion rates, helping teams stay organized... Read more about CafeX Suite

Qemotion is a comprehensive customer experience software designed to help businesses enhance their interactions and relationships with customers. It offers a robust platform for managing customer feedback, monitoring satisfaction levels, and implementing strategies to improve the overall customer journey. Qemotion features tools for conducting surveys, collecting real-time feedback, and analyzing ... Read more about Qemotion

Feedbackstr is an intuitive survey software designed to help organizations gather valuable insights from customers and employees. This platform allows users to create customizable surveys that can be distributed through various channels, including email, social media, and websites. With a user-friendly interface, organizations can design visually appealing surveys with multiple question types to c... Read more about Feedbackstr

Userback is a versatile feedback and bug-tracking tool. It empowers businesses to gather valuable insights from users effortlessly. Designed with a user-centric approach, Userback facilitates the collection of visual feedback, including annotations on screenshots and video recordings. This web-based platform serves as a seamless bridge between users and development teams, fostering effective commu... Read more about Userback

SmartSurvey is a user-friendly online survey platform designed to simplify your data collection needs. With an array of features, it offers seamless survey creation, distribution, and analysis. Craft surveys effortlessly with the intuitive interface. Choose from various question types, from multiple-choice to open-ended, ensuring you capture the data you need. Customize your surveys with branding ... Read more about SmartSurvey

The IdeaWall is an interactive Review Management Software designed to capture, organize, and prioritize feedback from customers, employees, or stakeholders. It offers a collaborative platform where users can submit ideas, suggestions, or reviews, which can then be voted on and discussed by the community. The IdeaWall features customizable categories and tagging systems to organize submissions, adv... Read more about The IdeaWall

Refiner is a customer satisfaction software that empowers businesses to gather valuable feedback and insights from their customers effectively. By leveraging customizable surveys and intuitive feedback mechanisms, Refiner helps organizations understand customer sentiments and identify areas for improvement. The software offers seamless integration with various platforms, enabling businesses to col... Read more about Refiner