Best Online Customer Satisfaction Software

easiware is a comprehensive customer service software designed to help businesses deliver exceptional customer experiences. With tools for managing customer interactions across multiple channels—including email, social media, and live chat—easiware centralizes communication for efficient service delivery. Its CRM capabilities enable businesses to track customer history and preferences, allowin... Read more about easiware

Diabolocom is an advanced call center software designed to enhance customer service and streamline communication processes for businesses of all sizes. It offers a comprehensive platform for managing inbound and outbound calls, supporting multiple communication channels such as voice, email, chat, and social media. With Diabolocom, call centers can efficiently handle high call volumes, route calls... Read more about Diabolocom

SmartKarrot is a powerful customer engagement software designed to help businesses enhance their interactions with customers and drive loyalty. This platform offers a comprehensive suite of tools for managing customer relationships, tracking engagement metrics, and personalizing communication strategies. With SmartKarrot, organizations can segment their customer base, enabling targeted marketing c... Read more about SmartKarrot

The Customer Experience Platform is a comprehensive software solution designed to help businesses enhance customer satisfaction and improve customer loyalty. The platform offers a variety of tools for tracking customer interactions, measuring satisfaction levels, and gathering feedback. With features like surveys, sentiment analysis, and real-time monitoring, businesses can gain valuable insights ... Read more about Customer Experience Platform

Testapic is a customer satisfaction software that enables businesses to gather real-time feedback from their customers and improve their products or services. With Testapic, companies can easily create and distribute surveys, collect responses, and analyze the results to gain actionable insights. The platform allows businesses to assess customer satisfaction through various methods, including Net ... Read more about Testapic

UniFocus is a comprehensive workforce management software tailored to optimize labor resources in various industries. Its standout feature is labor forecasting, which uses advanced algorithms to predict staffing needs, ensuring businesses have the right amount of staff at the right times. This leads to enhanced efficiency and customer satisfaction. The software also excels in employee scheduling, ... Read more about Unifocus

AnswerDash is an innovative customer service software that revolutionizes the way businesses interact with their customers by providing instant, context-sensitive support directly on their websites and applications. It offers a powerful AI-driven knowledge base that delivers accurate answers to customer queries in real-time, reducing the need for live support and enhancing user experience. AnswerD... Read more about AnswerDash

SatisMeter is an advanced 360 Degree Feedback Software designed to help businesses gather comprehensive feedback on employee performance from multiple sources, including peers, managers, and subordinates. The platform offers tools for creating customized feedback surveys, collecting responses, and analyzing feedback data, ensuring a well-rounded assessment of employee skills and behaviors. SatisMe... Read more about SatisMeter

Doopoll is a dynamic polling software designed to facilitate real-time feedback collection and audience engagement. This platform allows users to create interactive polls, surveys, and quizzes with ease, making it ideal for events, conferences, and online meetings. With features such as live results, customizable templates, and data analytics, Doopoll enhances audience participation and provides v... Read more about doopoll

justLikeAPI is an innovative review management software designed to help businesses monitor, manage, and respond to customer reviews across multiple platforms. The software aggregates reviews from sites like Google, Yelp, and Trustpilot into a centralized dashboard, allowing businesses to track customer feedback in real-time. With justLikeAPI, businesses can automatically respond to reviews, impro... Read more about justLikeAPI

KingsleySurveys is a customer satisfaction software designed to help businesses gather feedback from customers and measure their satisfaction levels. The platform enables companies to create and distribute surveys, questionnaires, and feedback forms to collect actionable insights that drive customer-centric improvements. KingsleySurveys provides customizable survey templates that allow businesses ... Read more about KingsleySurveys

Successeve Retain is a customer journey mapping software that helps businesses visualize and understand customer interactions across various touchpoints. The platform provides tools for creating detailed journey maps, tracking customer experiences, and identifying pain points, allowing businesses to optimize customer engagement strategies. Successeve Retain includes data integration capabilities, ... Read more about Successeve Retain

MFour Studio is a cutting-edge market research software that enables businesses to collect and analyze consumer data with ease. The platform provides tools for conducting surveys, focus groups, and other forms of research, helping organizations gather valuable insights about customer preferences, behaviors, and opinions. MFour Studio offers advanced targeting options, allowing users to reach speci... Read more about MFour Studio

SurveySensum helps you measure, analyze, and improve customer satisfaction at every touchpoint across the customer journey. Create customized CSAT surveys, analyze verbatim, close the feedback loop, and build relationships with your customers that most CX professionals strive for! CSAT surveys typically include questions such as "How satisfied are you with our product/service?" or "Please rate yo... Read more about SurveySensum

Wonderflow is an innovative reputation management software that helps businesses monitor and enhance their online presence effectively. The platform aggregates customer feedback from a multitude of channels, providing organizations with valuable insights into their brand reputation and customer satisfaction levels. Users can track sentiment, identify emerging trends, and respond to reviews in real... Read more about Wonderflow

Custify is an innovative customer success software designed to help organizations enhance customer relationships and drive retention. This platform provides tools for managing customer interactions, tracking engagement metrics, and analyzing customer feedback, enabling teams to identify areas for improvement. Users can create customer profiles that aggregate data from various touchpoints, allowing... Read more about Custify

Hellonext is a customer experience software that helps businesses gather, analyze, and act on customer feedback to improve products and services. This platform enables customers to submit feedback, report issues, and suggest new features, giving companies valuable insights into customer needs and preferences. Hellonext’s feedback management tools allow teams to organize, prioritize, and respond ... Read more about Hellonext

TruVoice is a business intelligence (BI) software designed to help organizations make data-driven decisions by providing in-depth insights into business operations, performance, and market trends. The platform offers tools for data visualization, reporting, and analytics, enabling businesses to track key performance indicators (KPIs) and uncover hidden patterns within their data. TruVoice integrat... Read more about TruVoice

Eloquant is a leading contact center software that provides organizations with the tools they need to optimize customer service and improve communication across multiple channels. This powerful platform allows businesses to manage voice, email, chat, and social media interactions from a single interface, ensuring seamless customer support and faster response times. Eloquant’s intelligent routing... Read more about Eloquant

GovMetric CX is a customer satisfaction software specifically designed for government agencies to measure and improve the quality of services provided to the public. It offers a range of tools to gather feedback from citizens through surveys, polls, and real-time feedback mechanisms. By integrating seamlessly with various digital touchpoints like websites, kiosks, mobile apps, and social media pla... Read more about GovMetric CX

DevRev is a live chat software designed to enhance customer support by enabling real-time communication between businesses and customers. This platform provides an intuitive chat interface that allows support teams to engage with customers instantly, answering inquiries, troubleshooting issues, and offering personalized assistance. DevRev integrates with various CRM systems, enabling support teams... Read more about DevRev

Simplesat is a user-friendly feedback tool designed for companies seeking insights from their customers. It specializes in collecting and analyzing customer satisfaction data, primarily through surveys. Key features include customizable survey templates, making it easy to tailor questions to specific needs. The real-time feedback system ensures prompt responses, enhancing customer engagement. Simp... Read more about Simplesat

NetSupport ServiceDesk is a comprehensive help desk software designed to streamline IT support operations for organizations of all sizes. With its user-friendly interface, the software allows support teams to efficiently manage tickets, track service requests, and communicate with users. Key features include automated workflows, reporting tools, and a self-service portal that empowers users to fin... Read more about NetSupport ServiceDesk

RepuGen is a cutting-edge reputation management software designed to help businesses monitor, manage, and enhance their online presence and brand reputation. With its comprehensive suite of tools, RepuGen enables organizations to track mentions across various platforms, including social media, review sites, and forums, providing real-time insights into public perception. The software features sent... Read more about RepuGen

SOMtab is a powerful customer experience software designed to enhance interactions between businesses and their clients. The platform offers various tools for collecting customer feedback, analyzing sentiment, and managing customer relationships effectively. With its userfriendly interface, businesses can easily create surveys, polls, and feedback forms to gather insights into customer satisfactio... Read more about SOMtab