Best Online Customer Satisfaction Software

HappyOrNot is a customer experience software solution designed to help businesses gather real-time feedback and insights from their customers to improve overall satisfaction. The platform uses simple, interactive smiley-face kiosks and online surveys to capture customer sentiment immediately after service interactions. This instant feedback mechanism allows businesses to identify areas of improvem... Read more about HappyOrNot

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated co... Read more about Totango

SurveySparrow is an online survey tool that facilitates engaging and conversational surveys. It offers a dual interface, allowing users to create both chat-like and form-like surveys, enhancing respondent experience. The platform is known for its ease of use, with drag-and-drop functionalities making survey creation simple. It features a variety of question types and customizable templates, cateri... Read more about SurveySparrow

Skilljar is an advanced customer education learning management system (LMS) designed to empower organizations to create, manage, and deliver training programs for their customers effectively. This platform provides comprehensive tools for developing engaging course content, tracking learner progress, and assessing knowledge retention seamlessly. Users can easily design interactive learning experie... Read more about Skilljar Customer Education

LeadQuizzes is an interactive survey software designed to help businesses capture leads and engage customers effectively. The platform allows users to create customizable quizzes and surveys that can be embedded on websites or shared via social media. With features like real-time analytics, lead scoring, and automated follow-ups, LeadQuizzes empowers organizations to turn survey responses into act... Read more about LeadQuizzes

NeoAssist is a cutting-edge customer service software designed to enhance communication between businesses and their customers. With features that include live chat, ticket management, and automated responses, NeoAssist helps companies provide timely and effective support. Its user-friendly interface allows customer service representatives to manage inquiries from multiple channels seamlessly, ens... Read more about NeoAssist

Drag'n Survey is an easy-to-use survey software that enables businesses and organizations to create custom surveys quickly and efficiently. The platform offers a drag-and-drop interface, allowing users to build surveys without any coding knowledge. Drag'n Survey provides a variety of question types, such as multiple-choice, rating scales, and open-ended questions, ensuring that users can gather de... Read more about Drag'n Survey

SurveyLegend is an online survey tool that simplifies creating, distributing, and analyzing surveys. It offers a drag-and-drop interface for easy survey design, allowing users to include various types of questions and multimedia elements. The platform supports mobile-responsive surveys, ensuring they look great on any device. Real-time analytics are a key feature, providing instant insights into s... Read more about SurveyLegend

involve.me is a versatile and user-friendly software designed to enhance customer engagement and data collection. It specializes in creating interactive content such as quizzes, surveys, forms, and calculators. Its drag-and-drop interface makes it easy to design customized, branded content without needing technical skills. A standout feature is its ability to personalize user experiences based on ... Read more about involve.me

GuildQuality is a specialized survey software designed to help businesses collect feedback from customers, particularly in the home building, remodeling, and real estate industries. With GuildQuality, companies can create and distribute surveys to measure customer satisfaction, identify areas for improvement, and enhance service quality. The platform offers customizable surveys and advanced report... Read more about GuildQuality

Customer Thermometer is a feedback collection tool that allows businesses to gauge customer satisfaction quickly and easily. It offers one-click email surveys, enabling customers to respond effortlessly. This tool integrates with various email and helpdesk platforms for streamlined operations. Key features include real-time reporting, alerting businesses instantly when feedback is received. Custom... Read more about Customer Thermometer

CheckMarket is a comprehensive survey tool designed for businesses and researchers seeking to gather and analyze data efficiently. Known for its user-friendly interface, the software allows easy creation of surveys, even for those with limited technical skills. It offers a wide range of customizable templates suitable for various types of surveys, including customer satisfaction, employee feedback... Read more about CheckMarket

Client Heartbeat is an advanced survey software designed to enhance customer feedback collection and improve satisfaction levels for businesses across various industries. This platform provides tools for creating and distributing surveys, tracking responses, and analyzing feedback, enabling organizations to gain valuable insights into customer experiences and preferences. With its user-friendly in... Read more about Client Heartbeat

Intouch Insight CX Platform is a robust complaint management software designed to improve customer experience by efficiently handling and resolving customer complaints. This platform provides tools for tracking, categorizing, and analyzing complaints, enabling businesses to identify recurring issues and take corrective action. With automated workflows and real-time notifications, Intouch Insight C... Read more about Intouch Insight CX Platform

IntouchSurvey is a robust survey software designed to help businesses collect, analyze, and act on customer feedback efficiently. The platform offers a wide range of features, including customizable survey templates, advanced branching logic, and multi-channel distribution options such as email, SMS, and web embedding. IntouchSurvey's intuitive interface allows users to create engaging surveys wit... Read more about IntouchSurvey

Lucky Orange is an innovative software tool designed to help businesses understand and improve their website's user experience. It offers a suite of features including real-time visitor tracking, heatmaps, session recordings, and conversion funnels. With real-time tracking, businesses can see how visitors are interacting with their site at any moment, offering immediate insights into user behavior... Read more about Lucky Orange

AppFollow is a versatile software tool tailored for app tracking and management, offering a comprehensive solution for businesses and developers. It specializes in monitoring app reviews and ratings across various platforms, helping users stay updated with customer feedback. A standout feature is its real-time analytics, providing insights into app performance and user sentiment. AppFollow simplif... Read more about AppFollow

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer experienc... Read more about Kustomer

Simplify360 is a powerful and user-friendly social media management software that simplifies the complexities of online brand management. With its intuitive interface, it offers a comprehensive suite of tools for monitoring, analyzing, and engaging with your audience across various social media platforms. You can effortlessly track mentions, analyze sentiment, and gather valuable insights to make ... Read more about Simplify360

QuickTapSurvey is a versatile data collection tool ideal for on-the-go surveys and assessments. Its offline capability ensures surveys can be conducted anywhere, even without an internet connection. With customizable survey templates and question types, users can tailor surveys to gather specific insights efficiently. The software's real-time reporting feature provides instant access to survey res... Read more about QuickTapSurvey

Surveypal is a user-friendly survey software designed to help organizations gather insights and feedback from their target audiences. With its intuitive interface, users can easily create and customize surveys to suit their specific needs, choosing from a variety of question types and formats. Surveypal's advanced analytics tools enable users to analyze responses in real time, providing valuable i... Read more about Surveypal

UserReport is a user-friendly survey software designed to help businesses gather valuable customer feedback. The platform offers customizable survey templates that allow businesses to quickly create surveys tailored to their needs. With a simple and intuitive interface, UserReport enables users to distribute surveys via email, website, or social media, making it easy to reach a wide audience. The ... Read more about UserReport

Doctify is a review management software tailored for healthcare providers to build trust and improve patient engagement. The platform allows healthcare professionals and clinics to collect verified patient reviews and display them on their websites or social media profiles. Doctify’s user-friendly dashboard provides an overview of review metrics, enabling organizations to monitor patient feedbac... Read more about Doctify

Wootric is a customer feedback and experience management platform designed to help businesses improve customer satisfaction. It focuses on collecting and analyzing customer feedback through Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Wootric's real-time analytics engine interprets survey responses, providing insights into customer sentiment and ... Read more about Wootric