Best Online Customer Satisfaction Software

Helprace is a comprehensive customer service solution tailored to enhance customer engagement and support efficiency. This platform integrates multiple support tools, including a help desk, a knowledge base, and community forums, into a single, user-friendly interface. Key features include a robust ticketing system that streamlines inquiries, ensuring prompt and organized responses to customer nee... Read more about Helprace

Critizr is an innovative survey software designed to enhance customer feedback management for businesses across various industries. This platform enables organizations to create and distribute customizable surveys, allowing them to gather valuable insights into customer experiences and preferences. With its user-friendly interface, Critizr streamlines the process of collecting, analyzing, and acti... Read more about Critizr

elevio is an innovative help desk software designed to help organizations manage customer support effectively. This platform offers a range of tools for ticket management, knowledge base creation, and reporting, ensuring efficient customer service operations. With elevio, users can easily track support requests, manage customer interactions, and analyze service metrics through an intuitive dashboa... Read more about elevio

Botsify is a live chat software that enhances customer engagement through automated and human-driven chat solutions. Businesses can set up AI-powered chatbots to handle common queries, reducing wait times and ensuring customers receive instant responses. Botsify also offers live chat options, allowing support agents to step in when needed for complex issues. The platform includes features like cha... Read more about Botsify

TRACX is a customer experience software designed to help businesses manage and improve their customer interactions. The platform provides tools for collecting customer feedback, analyzing sentiment, and identifying trends in customer behavior. TRACX allows businesses to track customer journeys across various touchpoints, such as websites, social media, and customer service interactions. The softwa... Read more about TRACX

SMG (Service Management Group) is a customer experience software designed to help businesses collect, analyze, and act on customer feedback across multiple touchpoints. The platform provides comprehensive tools for gathering feedback from surveys, social media, and in-store interactions, offering businesses a holistic view of customer satisfaction. With SMG’s advanced analytics, companies can ga... Read more about SMG

Nicereply is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from their customers through various channels. Key features include customizable surveys, allowing you to tailor questions to fit your needs. It integrates seamlessly with popular support tools, ensuring easy setup and use. Nicereply also offers insightful analytics, g... Read more about Nicereply

CustomerGauge is a software platform focused on measuring and enhancing customer experiences. It specializes in Net Promoter Score (NPS) surveys, offering tools to collect and analyze customer feedback. The platform integrates feedback collection with a company's CRM system for streamlined data management. One notable feature is its real-time reporting, which allows businesses to quickly understan... Read more about CustomerGauge

AidaForm is an innovative online form builder developed for ease of use and flexibility, making it ideal for creating a variety of forms for different needs. Key features include a user-friendly drag-and-drop interface, allowing even those without technical skills to design custom forms quickly. It supports a wide range of form types, from simple contact forms to complex surveys and quizzes. AidaF... Read more about AidaForm

ClearlyRated is a specialized software developed for service firms aiming to measure and enhance client satisfaction. Its core function is conducting client satisfaction surveys, providing businesses with crucial feedback on their performance. The platform stands out for its user-friendly design, making survey creation and distribution straightforward. ClearlyRated also excels in analyzing survey ... Read more about ClearlyRated

Sphinx iQ3 is a powerful survey software designed to simplify the process of creating, distributing, and analyzing surveys for organizations of all sizes. With its intuitive interface, users can easily design professional surveys using customizable templates and a wide range of question types. Sphinx iQ3 supports multiple distribution methods, including online, mobile, and paper surveys, ensuring ... Read more about Sphinx iQ3

Dito CRM is a customer relationship management software that helps businesses track client interactions, manage leads, and optimize sales processes. The platform provides tools for organizing customer data, scheduling follow-ups, and analyzing sales performance, supporting data-driven customer engagement. Dito CRM’s analytics offer insights into customer preferences, sales trends, and engagement... Read more about Dito CRM

Feedback is a customer satisfaction software designed to help businesses measure, analyze, and improve customer satisfaction across various touchpoints. With tools for collecting feedback through surveys, reviews, and ratings, Feedback enables companies to understand customer preferences and identify areas for improvement. The platform’s analytics provide insights into customer sentiment, trends... Read more about Feedback

AskNicely is a customer feedback software that centers on the Net Promoter Score (NPS) methodology. It automates the collection of customer feedback using personalized, mobile-friendly surveys. The platform offers real-time customer insights, enabling businesses to respond swiftly to feedback. One of its key features is the ability to integrate with other business tools, enhancing data analysis an... Read more about AskNicely

Woorise is an online platform designed to help businesses create and run contests, surveys, and quizzes. It simplifies the process of engaging with audiences through these interactive methods. The tool offers a variety of templates, making it easy to set up campaigns quickly. Key features include social media integration, which enhances the reach of campaigns across various platforms. Woorise also... Read more about Woorise

Key Survey is a robust survey software solution designed to help organizations collect and analyze feedback effectively. With its user-friendly interface, users can create customizable surveys using various question types, including multiple-choice, rating scales, and open-ended formats. Key Survey supports advanced data analysis, allowing users to gain valuable insights from responses in real tim... Read more about Key Survey

Retently is a cutting-edge customer loyalty software designed to help businesses build and maintain strong relationships with their customers. This platform offers a suite of tools for collecting and analyzing customer feedback, managing loyalty programs, and automating personalized communications. Retently enables businesses to measure customer satisfaction through Net Promoter Score (NPS) survey... Read more about Retently

Listen360 is a robust Net Promoter Score (NPS) software designed to help businesses capture and analyze customer feedback effectively. It provides a seamless platform for collecting, managing, and interpreting feedback through surveys that gauge customer satisfaction and loyalty. Listen360's intuitive dashboard offers real-time analytics and reporting, allowing businesses to identify trends, addre... Read more about Listen360

Thematic is a cutting-edge customer experience software that helps businesses understand and improve customer satisfaction through data-driven insights. Utilizing advanced analytics and natural language processing, Thematic allows organizations to gather and analyze customer feedback from various sources, including surveys, social media, and reviews. The platform's intuitive dashboard provides rea... Read more about Thematic

Resolver is a next-gen risk intelligence software solution that aids organizations in comprehending and addressing potential risks. It functions as a platform for gathering and analyzing data related to diverse risk factors to offer insights into emerging risks and trends. The tool zeroes in on identifying vulnerabilities, evaluating threats, and understanding potential impacts on an organization.... Read more about Resolver

ClickDesk is a user-friendly software tool designed to enhance customer support and online communication for businesses. It combines several key features: live chat, helpdesk, voice and video chat, and social media integration. This combination allows companies to manage customer interactions more effectively. Live chat functionality enables real-time text conversations on websites to offer immedi... Read more about ClickDesk

RaveCapture helps businesses measure and enhance customer satisfaction by collecting meaningful feedback at key touchpoints. With automated review requests, customizable surveys, and AI-driven insights, brands can better understand customer sentiment and identify areas for improvement. Our platform enables businesses to showcase positive experiences while proactively addressing concerns, turning ... Read more about RaveCapture

GuestXM is an all-in-one restaurant management software designed to enhance operational efficiency and improve the dining experience for both staff and patrons. This platform offers a range of features, including reservation management, table allocation, and guest feedback collection, enabling restaurants to streamline their operations effectively. With its user-friendly interface, restaurant staf... Read more about GuestXM

Guest Suite is an innovative review management software designed to help businesses in the hospitality industry monitor and respond to customer feedback. The platform consolidates reviews from various sources, including Google, TripAdvisor, and social media, in one easy-to-navigate dashboard. Guest Suite allows businesses to track their online reputation, respond to guest reviews in real-time, and... Read more about Guest Suite

InTone is a specialized customer satisfaction software designed to help organizations measure and improve their customer experience. This platform provides comprehensive tools for gathering feedback, analyzing customer sentiments, and tracking satisfaction metrics effectively. With InTone, users can easily create and distribute surveys, monitor responses in real-time, and gain insights into custom... Read more about InTone