Best Online Customer Experience Software

In an always-connected world, many businesses prefer customer experience software solutions that require no local installation. Below, you’ll find top online customer experience software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.5 avg. rating from 07 reviews

Last Updated: October 01, 2025

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938 Software

Popular Picks in Customer Experience Software

Survicate

Survicate

   (4.0)

$299 Per month

CallVU

CallVU

$130 Per year

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Experience Software

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Reviewly.ai is an AI-powered review management software designed to help businesses monitor, manage, and improve their online reputation. With Reviewly.ai, companies can track customer feedback across multiple platforms, including Google, Yelp, Trustpilot, and social media, all from a single dashboard. The platform uses advanced natural language processing (NLP) and sentiment analysis to categoriz... Read more about Reviewly.ai

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

FuzeDigital is a cutting-edge knowledge management software designed to facilitate information sharing and collaboration within organizations. The platform provides tools for creating, organizing, and accessing a centralized knowledge base, ensuring that employees have the resources they need at their fingertips. With features such as document management, search functionality, and user-generated c... Read more about FuzeDigital

Free Trial

NA

Pricing Type

$500 Per user

Location

United States

UI Contact is a sophisticated customer experience software designed to enhance communication and engagement between businesses and their customers. This innovative platform provides users with tools to manage interactions, track feedback, and analyze customer sentiment effectively. With features such as customizable contact forms, real-time chat, and detailed reporting, UI Contact empowers organiz... Read more about UI Contact

Free Trial

NA

Pricing Type

$150 Per month

Location

Canada

Feedb is an innovative customer experience software designed to help businesses gather, analyze, and act on customer feedback. With its intuitive interface, users can create customized surveys and track interactions to gain valuable insights into customer satisfaction and preferences. The platform’s analytics tools transform raw data into actionable insights, helping organizations identify trend... Read more about Feedb

Free Trial

Available

Pricing Type

$50 Per user

Location

United States

Rhombus is a dynamic customer experience software designed to help organizations enhance their interactions with customers. This platform provides comprehensive tools for managing customer feedback, monitoring satisfaction levels, and analyzing engagement metrics, ensuring that users can optimize their customer service efforts. Users can easily collect feedback through surveys, track customer inqu... Read more about Rhombus

Free Trial

Available

Pricing Type

$49 Per user

Location

United States

Inbify is an innovative customer experience software designed to help businesses enhance their interactions with customers, ensuring satisfaction and loyalty. It offers a comprehensive platform for managing customer feedback, tracking interactions, and analyzing customer behavior, enabling organizations to deliver personalized and exceptional customer experiences. Inbify's intuitive interface allo... Read more about Inbify

Free Trial

Available

Pricing Type

$29 Per user

Location

United States

CROSS-CRM is a customer experience management software designed to help businesses understand and enhance customer interactions across multiple touchpoints. The platform provides a centralized view of customer data, enabling businesses to track customer journeys, gather feedback, and identify areas for improvement. With its real-time analytics and reporting tools, CROSS-CRM allows businesses to ma... Read more about CROSS-CRM

Free Trial

NA

Pricing Type

$45 Per feautre

Location

France

Pointzi is a powerful onboarding software designed to enhance user experience and facilitate the onboarding process for new customers. This platform offers interactive guides, tutorials, and in-app messaging to help users navigate products or services efficiently. Pointzi's customizable onboarding flows allow organizations to tailor the experience to meet the specific needs of their users, ensurin... Read more about Pointzi

Free Trial

Available

Pricing Type

$99 Per month

Location

United States

ShowHows is a versatile knowledge management software aimed at improving how businesses share and retain essential knowledge. With ShowHows, companies can easily create stepbystep guides, visual tutorials, and instructional content, all in a userfriendly, customizable interface. This platform is ideal for onboarding, training, and continuous learning, providing employees with clear, engaging resou... Read more about ShowHows

Free Trial

Available

Pricing Type

$25 Per feautre

Location

United Kingdom

Stentle is an innovative customer experience software designed to help organizations understand, measure, and enhance customer interactions across various touchpoints. The platform provides tools for collecting customer feedback, analyzing customer journeys, and measuring satisfaction levels through surveys and real-time analytics. With its user-friendly interface, businesses can easily track cust... Read more about Stentle

Free Trial

NA

Pricing Type

Contact Vendor

Location

Italy

AirVote is a comprehensive customer experience management platform designed to capture real-time customer feedback through surveys, polls, and interactive voting tools. It helps businesses gather valuable insights by engaging customers in a simple and seamless way. The software provides intuitive features such as customizable templates, data analytics, and reporting tools, allowing businesses to a... Read more about AirVote

Free Trial

Available

Pricing Type

$30 Per year

Location

United States

Echo AI is a quality management software designed to help businesses optimize their quality control processes and ensure consistent product excellence. The platform integrates artificial intelligence (AI) and machine learning to analyze production data, detect anomalies, and identify quality issues in real time. Echo AI’s predictive analytics capabilities enable businesses to anticipate potentia... Read more about Echo AI

Free Trial

NA

Pricing Type

$50 Per user

Location

United States

Happ CXM is a customer experience management software that helps businesses track, measure, and improve customer interactions across various touchpoints. Designed to help companies deliver personalized and exceptional customer experiences, Happ CXM provides tools for gathering customer feedback, analyzing sentiments, and identifying areas for improvement. The platform integrates seamlessly with cu... Read more about Happ CXM

Free Trial

Available

Pricing Type

$1 Per feautre

Location

United Kingdom

Proxime is a comprehensive customer experience software designed to help businesses build stronger relationships with their customers by providing personalized and proactive service. This platform combines tools for customer feedback collection, behavior analysis, and engagement tracking, allowing businesses to gain insights into customer satisfaction and preferences. Proxime’s real-time analyti... Read more about Proxime

Free Trial

Available

Pricing Type

$30 Per user

Location

France

Feature Monkey is an innovative customer experience software designed to help businesses enhance their interactions and relationships with customers. It offers a suite of tools for collecting and analyzing customer feedback, managing support tickets, and personalizing customer interactions across various channels. Feature Monkey enables businesses to gain valuable insights into customer preference... Read more about Feature Monkey

Free Trial

Available

Pricing Type

$25 Per user

Location

India

Smart Rooms is a specialized sales enablement software designed to help organizations improve their sales processes and enhance collaboration among sales teams. The platform provides tools for managing sales presentations, tracking customer interactions, and analyzing sales performance, ensuring that businesses can optimize their sales strategies. Smart Rooms allows users to create and share inter... Read more about Smart Rooms

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Alterna CX is a comprehensive customer loyalty software designed to help businesses build and manage effective loyalty programs. This platform provides a suite of tools for creating personalized loyalty initiatives that engage customers and drive repeat business. With Alterna CX, organizations can design custom loyalty programs based on customer preferences, behaviors, and spending patterns, ensur... Read more about Alterna CX

Free Trial

NA

Pricing Type

$2000 Per month

Location

United States

Calton is a sophisticated Review Management Software designed to help businesses monitor, manage, and enhance their online reputation through effective review management strategies. The software aggregates customer reviews from multiple platforms, including Google, Yelp, Facebook, and industry-specific sites, providing a centralized dashboard for easy access and management. Calton offers real-time... Read more about Calton

Free Trial

Available

Pricing Type

$30 Per user

Location

Italy

Roundesk is a comprehensive customer relationship management (CRM) software designed to help businesses build stronger customer relationships and drive growth. It provides tools for managing contacts, tracking interactions, automating marketing tasks, and analyzing customer data. Roundesk allows businesses to create personalized communication workflows, segment customers, and monitor engagement. T... Read more about Roundesk

Free Trial

Available

Pricing Type

$25 Per user

Location

France

Metaimpact is a data visualization software designed to help businesses transform raw data into interactive and visually compelling reports. The platform offers a range of tools for creating custom dashboards, charts, and graphs that help users interpret complex data and communicate insights effectively. Metaimpact supports various data sources, including spreadsheets, databases, and cloud storage... Read more about Metaimpact

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Vurvey is a Survey Software designed to help businesses collect valuable feedback from customers, employees, and other stakeholders. The platform offers a range of customizable survey templates, making it easy for users to create and distribute surveys across multiple channels. Vurvey’s user-friendly interface allows respondents to participate effortlessly, while its advanced analytics tools pro... Read more about Vurvey

Free Trial

NA

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Contact Vendor

Location

United States

Lyriko is a dynamic customer engagement software designed to help businesses build stronger relationships with their customers through personalized, omnichannel communication. The platform allows businesses to engage with customers across multiple touchpoints, including email, SMS, social media, chat, and mobile apps. Lyriko uses advanced analytics to track customer behavior and preferences, enabl... Read more about Lyriko

Free Trial

NA

Pricing Type

Contact Vendor

Location

Italy

Advanced Commerce is a personalization software designed to enhance the eCommerce experience for both businesses and their customers. The platform uses data-driven insights to deliver personalized shopping experiences, recommending products based on individual customer preferences, browsing behavior, and purchase history. Advanced Commerce integrates with existing eCommerce platforms to provide dy... Read more about Advanced Commerce

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

BetterFeedback is a customer experience (CX) software designed to help businesses gather valuable feedback from customers and enhance their overall experience. The platform offers a variety of tools for collecting feedback, including surveys, polls, and review requests, allowing businesses to gather insights at every stage of the customer journey. BetterFeedback provides powerful analytics feature... Read more about BetterFeedback

Free Trial

Available

Pricing Type

$24 Per month

Location

Poland

Autopilot Reviews is a comprehensive customer experience software designed to help businesses gather, manage, and leverage customer feedback effectively. The platform offers a range of tools for collecting reviews, analyzing customer sentiments, and responding to feedback, ensuring that businesses can enhance their customer satisfaction and loyalty. With features such as automated review requests,... Read more about Autopilot Reviews

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

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