Best Online Customer Experience Software

In an always-connected world, many businesses prefer customer experience software solutions that require no local installation. Below, you’ll find top online customer experience software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.5 avg. rating from 07 reviews

Last Updated: October 01, 2025

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938 Software

Popular Picks in Customer Experience Software

Survicate

Survicate

   (4.0)

$299 Per month

CallVU

CallVU

$130 Per year

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Experience Software

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IrisCX is a customer journey mapping tool that enables businesses to understand, visualize, and optimize the journey of their customers. Designed for teams focused on enhancing customer experience, IrisCX provides tools to map out every interaction a customer has with a brand, from initial contact to purchase and beyond. With its intuitive drag-and-drop interface, users can create journey maps tha... Read more about IrisCX

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Wrench.ai is a personalization software that helps businesses deliver customized experiences and recommendations to their customers. Using AI-powered analytics, Wrench.ai identifies customer preferences, behavior patterns, and purchase history, enabling businesses to tailor content, products, and messaging for each individual. The platform integrates with CRM and marketing automation tools, ensuri... Read more about Wrench.ai

Free Trial

NA

Pricing Type

$500 Per month

Location

United States

Magic is a cutting-edge review management software designed to help businesses gather, manage, and respond to customer reviews across various platforms. This software allows businesses to monitor customer feedback in real time, enabling them to address concerns, thank satisfied customers, and improve their online reputation. Magic offers features such as automated review solicitation, sentiment an... Read more about Magic

Free Trial

NA

Pricing Type

$159 Per month

Location

Singapore

Zykrr is an innovative customer experience software designed to help businesses improve their customer interactions and satisfaction. This platform offers features for customer feedback collection, sentiment analysis, and engagement tracking, enabling organizations to understand customer needs and enhance their service offerings. With tools for real-time reporting and analytics, Zykrr empowers bus... Read more about Zykrr

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Process Management Platform is a robust workflow management software designed to help businesses automate and optimize their operational processes. The platform provides tools for creating, managing, and monitoring workflows, ensuring that tasks are completed efficiently and on time. Process Management Platform supports customizable workflows, enabling businesses to tailor processes to their speci... Read more about Process Management Platform

Free Trial

Available

Pricing Type

$111111 Per user

Location

Netherlands

Kilterly is a cutting-edge customer experience software designed to enhance every interaction between businesses and their customers. By providing a comprehensive suite of tools for customer feedback, engagement, and support, Kilterly enables organizations to deliver exceptional service and build lasting relationships. The platform offers features such as customizable surveys, real-time feedback c... Read more about Kilterly

Free Trial

Available

Pricing Type

$249 Per feautre

Location

United States

FellaFeeds is an innovative customer experience software designed to help businesses collect, analyze, and act on customer feedback to enhance satisfaction and loyalty. The platform offers a comprehensive suite of tools for creating surveys, managing feedback channels, and generating actionable insights, ensuring that businesses can understand and respond to customer needs effectively. FellaFeeds�... Read more about FellaFeeds

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

AdPage is an innovative website builder software designed to empower businesses and individuals to create stunning, professional websites with ease. This platform offers a user-friendly interface with drag-and-drop functionality, enabling users to design and customize their sites without the need for coding skills. With features such as responsive templates, SEO optimization tools, and integrated ... Read more about AdPage

Free Trial

Available

Pricing Type

$49 Per month

Location

Netherlands

IdeaCloud is a sophisticated sales enablement software designed to empower sales teams with the tools and resources they need to close deals effectively. This platform provides a centralized repository for sales content, training materials, and performance analytics, ensuring that sales representatives have access to the information they need at their fingertips. With IdeaCloud, organizations can ... Read more about IdeaCloud

Free Trial

NA

Pricing Type

$40000 Per user

Location

United States

Famepilot is a cutting-edge review management software designed to help businesses monitor, manage, and enhance their online reputation. With its user-friendly platform, businesses can easily collect, analyze, and respond to customer feedback across various review sites and social media platforms. Famepilot provides valuable insights into customer sentiment and trends, enabling organizations to id... Read more about Famepilot

Free Trial

Available

Pricing Type

$15 Per feautre

Location

India

Notification is a customer experience software that helps businesses optimize their customer interactions by sending personalized messages and alerts across various channels. With features like push notifications, SMS, and email campaigns, Notification enables companies to reach customers effectively, ensuring they stay informed about new products, offers, and updates. The platform’s segmentatio... Read more about Notification

Free Trial

Available

Pricing Type

$33 Per user

Location

United States

Qubriux is a customer loyalty software designed to help businesses retain and engage their customers by offering personalized rewards and incentives. The platform enables companies to create customized loyalty programs that encourage repeat purchases and enhance customer retention. Qubriux offers a variety of features such as points-based systems, tiered rewards, and exclusive offers, allowing bus... Read more about Qubriux

Free Trial

Available

Pricing Type

$40 Per month

Location

United States

Bizooy is a powerful review management software designed to help businesses enhance their online reputation and build trust with customers. With Bizooy, businesses can monitor, manage, and respond to customer reviews across multiple platforms, including Google, Yelp, Facebook, and industry-specific review sites. The software aggregates all reviews into a single dashboard, making it easy to track f... Read more about Bizooy

Free Trial

Available

Pricing Type

$79 Per user

Location

United States

Amplifique.me is a Customer Experience Software designed to help businesses enhance their interactions with customers by providing tools for personalized communication and engagement. The platform offers features for tracking customer behavior, segmenting audiences, and delivering tailored content across various channels, including email, SMS, and social media. Amplifique.me enables businesses to ... Read more about Amplifique.me

Free Trial

Available

Pricing Type

$197 Per feautre

Location

Brazil

Live Chat SoftwareDeepConverse is a state-of-the-art live chat software designed to enhance customer service by enabling businesses to engage with customers in real-time. It offers a seamless communication channel for businesses to address customer inquiries, resolve issues, and provide support directly through their website or mobile app. DeepConverse integrates AI-driven chatbots that handle com... Read more about DeepConverse

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Reptrics is an innovative onboarding software designed to streamline the process of welcoming new employees to an organization. It simplifies and automates various tasks related to employee induction, training, and document management, ensuring that new hires have a seamless transition into their roles. With Reptrics, businesses can create personalized onboarding workflows, allowing them to introd... Read more about Reptrics

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

BeInContact is a powerful help desk software that helps businesses provide top-notch customer support and enhance user experiences. The platform offers a centralized ticketing system that allows support teams to manage and resolve customer inquiries efficiently. BeInContact supports multiple communication channels, including email, live chat, phone calls, and social media, ensuring that customers ... Read more about BeInContact

Free Trial

NA

Pricing Type

$38 Per user

Location

Italy

Reeview is a powerful review management software designed to help businesses monitor, collect, and respond to customer reviews across multiple platforms. With Reeview, businesses can track reviews from various sources, including Google, Yelp, Facebook, and other industry-specific review sites, all in one centralized dashboard. The software allows businesses to automatically respond to reviews, imp... Read more about Reeview

Free Trial

Available

Pricing Type

$49 Per month

Location

United Kingdom

Yevma is a payment processing software that enables businesses to securely handle online and in-store transactions with ease. The platform supports multiple payment methods, including credit cards, digital wallets, and contactless payments, offering convenience and flexibility for customers. Yevma’s real-time tracking and fraud detection features ensure secure payment processing, reducing the ri... Read more about Yevma

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Lokulus is a customer service software designed to help businesses deliver exceptional customer support through a variety of communication channels. Whether via phone, email, live chat, or social media, Lokulus centralizes all customer interactions into one platform, making it easier for support teams to track and manage inquiries. The software features a robust ticketing system, enabling business... Read more about Lokulus

Free Trial

Available

Pricing Type

$65 Per user

Location

United Kingdom

Antrika is a comprehensive customer experience (CX) software designed to enhance customer satisfaction and engagement through seamless interactions across multiple channels. By capturing customer feedback from surveys, reviews, and support tickets, Antrika enables businesses to understand customer sentiment and identify key pain points. The software uses advanced analytics and AI-driven insights t... Read more about Antrika

Free Trial

Available

Pricing Type

$59 Per month

Location

India

Airdocs is a customer communications management (CCM) software designed to help businesses automate and streamline their communication processes. Whether it's sending personalized emails, generating invoices, or delivering customer notifications, Airdocs enables companies to manage all customer-facing communications from a single platform. The software provides a robust set of tools for document c... Read more about Airdocs

Free Trial

NA

Pricing Type

$3000 Per month

Location

Australia

LobbyCentral is a customer experience software designed to elevate guest interactions in various service industries. This innovative platform streamlines visitor management, enabling organizations to efficiently track and engage with guests throughout their visit. With features like appointment scheduling, real-time notifications, and feedback collection, LobbyCentral enhances communication and en... Read more about LobbyCentral

Free Trial

Available

Pricing Type

$70 Per month

Location

United States

Gourmetmiles is a customer loyalty software designed for businesses in the hospitality and food service industries to reward and retain loyal customers. The platform allows businesses to create and manage customized loyalty programs, track customer purchases, and offer rewards based on frequent visits or spending. With Gourmetmiles, businesses can create tailored promotions, send personalized offe... Read more about Gourmetmiles

Free Trial

Available

Pricing Type

$74 Per month

Location

United States

StoryPulse is an advanced reporting software that helps businesses turn data into actionable insights through interactive and visually engaging reports. The platform offers tools for data collection, analysis, and visualization, enabling users to create reports that tell a clear story with their data. StoryPulse supports integration with multiple data sources, allowing businesses to gather and ana... Read more about StoryPulse

Free Trial

Available

Pricing Type

$3 Per month

Location

United States

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