Best Online Customer Experience Software

In an always-connected world, many businesses prefer customer experience software solutions that require no local installation. Below, you’ll find top online customer experience software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.5 avg. rating from 07 reviews

Last Updated: October 01, 2025

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938 Software

Popular Picks in Customer Experience Software

Survicate

Survicate

   (4.0)

$299 Per month

CallVU

CallVU

$130 Per year

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Experience Software

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ProductHQ is a versatile project management software designed to streamline collaboration and productivity within teams. It offers tools for task management, scheduling, and progress tracking, allowing users to organize projects efficiently. With features like customizable dashboards, reporting, and team communication, ProductHQ enhances visibility into project timelines and resource allocation. T... Read more about ProductHQ

Free Trial

Available

Pricing Type

$12 Per month

Location

United States

Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, and referral incentives. Preferred Patron Loyalty allows businesses to track customer activity, analyze spending patterns... Read more about Preferred Patron Loyalty

Free Trial

Available

Pricing Type

$0 Per month

Location

United States

Q One is a versatile Survey Software designed to help businesses and organizations gather valuable insights through customizable and user-friendly surveys. This comprehensive platform offers a wide range of question types, including multiple-choice, rating scales, and open-ended responses, allowing users to create tailored surveys that meet their specific needs. Q One supports seamless distributio... Read more about Q One

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Location

Canada

MirrorWave is a versatile survey software that empowers organizations to gather, analyze, and act on feedback from customers, employees, and stakeholders. With its intuitive design, MirrorWave allows users to create customizable surveys using a wide range of question types, including multiple-choice, open-ended, and rating scales. The platform’s drag-and-drop interface simplifies the survey crea... Read more about MirrorWave

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NA

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Location

New Zealand

CYS is a comprehensive business intelligence (BI) software that helps organizations collect, analyze, and visualize their data to make informed decisions. The platform offers a suite of powerful tools for data integration, reporting, and analytics, allowing businesses to track key performance indicators (KPIs) and identify trends in real time. CYS enables users to generate customizable dashboards ... Read more about CYS

Free Trial

Available

Pricing Type

$198 Per feautre

Location

Netherlands

UXArmy is a user experience (UX) software designed to help businesses optimize their digital products and services by gathering valuable user feedback. The software provides a range of tools for conducting usability testing, surveys, and user research, ensuring that businesses can make data-driven decisions to enhance user experience. UXArmy’s intuitive platform allows businesses to design and d... Read more about UXArmy

Free Trial

Available

Pricing Type

$29 Per month

Location

Singapore

Boei is an advanced customer engagement software designed to help businesses build and maintain strong relationships with their clients. The platform provides a comprehensive suite of tools for managing customer interactions, including messaging, feedback collection, and personalized communication strategies. With Boei, organizations can engage with customers across multiple channels, ensuring the... Read more about Boei

Free Trial

Available

Pricing Type

$8 Per month

Location

Netherlands

VAIL-Feedback is a comprehensive customer experience software designed to help businesses collect, analyze, and act on customer feedback in real-time. Whether you're managing a retail business, hospitality service, or e-commerce platform, VAIL-Feedback provides a seamless way to engage with your customers and ensure their voices are heard. The platform allows businesses to gather feedback through ... Read more about VAIL-Feedback

Free Trial

NA

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Location

United Arab Emirates

m-wise Loyalty Cloud is a customer loyalty software solution that helps businesses design and implement loyalty programs to reward and retain customers. The platform allows companies to create personalized loyalty experiences, including point-based systems, reward tiers, and exclusive offers. m-wise Loyalty Cloud also integrates with CRM and marketing platforms, enabling businesses to track custom... Read more about m-wise Loyalty Cloud

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NA

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Location

Netherlands

Contiinex is a call center software solution designed to enhance the efficiency and productivity of customer service teams. With its user-friendly interface and advanced features, Contiinex allows businesses to manage inbound and outbound calls, route them intelligently, and track customer interactions seamlessly. The software includes automatic call distribution (ACD), which ensures that calls ar... Read more about Contiinex

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NA

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Location

India

Real Time Feedback is a sophisticated customer experience software designed to capture and analyze customer feedback in real-time, enabling businesses to enhance their service quality and customer satisfaction. It offers a comprehensive suite of tools for collecting feedback through various channels, including surveys, feedback forms, and in-app prompts, ensuring that businesses can gather insight... Read more about Real Time Feedback

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NA

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Location

United States

Foodback is an innovative review management software designed to help restaurants and food businesses monitor, manage, and respond to customer feedback effectively. It offers a comprehensive suite of tools that enable businesses to collect reviews from multiple platforms, analyze customer sentiment, and engage with patrons in real-time. Foodback's intuitive interface allows users to easily track a... Read more about Foodback

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NA

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Location

Norway

Merren is an intuitive customer satisfaction software designed to help businesses gather valuable feedback and improve their customer experience. The software allows companies to collect real-time insights from customers via surveys, reviews, and ratings. With customizable survey templates and multiple response formats, Merren helps businesses measure satisfaction across various touchpoints, from ... Read more about Merren

Free Trial

NA

Pricing Type

$49 Per user

Location

United States

Waymaker is a business performance management software designed to help organizations set, track, and achieve strategic goals. Using OKR (Objectives and Key Results) methodology, Waymaker enables teams to align individual objectives with company-wide goals, fostering a focused and goal-driven work culture. The platform provides real-time performance tracking, allowing managers to monitor progress ... Read more about Waymaker

Free Trial

Available

Pricing Type

$9.99 Per user

Location

Australia

JourneyTrack is a customer journey mapping software designed to help businesses visualize and analyze customer experiences across various touchpoints. The platform provides tools for creating detailed journey maps, tracking customer interactions, and identifying key moments that impact customer satisfaction. JourneyTrack allows businesses to understand how customers move through the sales funnel, ... Read more about JourneyTrack

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Available

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Location

United States

Responsly is a versatile survey software designed to help businesses collect valuable feedback from customers, employees, and stakeholders. The platform allows users to create customized surveys for a variety of purposes, including customer satisfaction, market research, employee engagement, and product feedback. Responsly offers a range of survey templates, making it easy to create professional s... Read more about Responsly

Free Trial

Available

Pricing Type

$49 Per month

Location

Poland

QuickMetrix is a reputation management software designed to help businesses monitor, manage, and improve their online presence. The software tracks brand mentions across various platforms, including social media, review sites, and news outlets, allowing businesses to stay on top of customer feedback and public sentiment. QuickMetrix provides tools for responding to customer reviews, addressing neg... Read more about QuickMetrix

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NA

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Location

India

Klearcom is an intuitive IVR (Interactive Voice Response) software solution designed to help businesses manage customer calls more efficiently and effectively. By automating the process of call routing, Klearcom enables businesses to provide quicker responses to customer inquiries and ensure that calls are directed to the right department or agent. The software offers customizable voice prompts an... Read more about Klearcom

Free Trial

Available

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Location

Ireland

Feedback Lane is an innovative customer experience management software designed to gather and analyze customer feedback across multiple touchpoints. The platform helps businesses better understand customer satisfaction and loyalty by collecting insights through surveys, ratings, and feedback forms. Feedback Lane integrates with websites, mobile apps, and email campaigns, allowing businesses to cap... Read more about Feedback Lane

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NA

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Location

United Kingdom

Tabsurvey is a versatile survey software designed to help businesses gather valuable customer feedback, employee opinions, or market insights through engaging surveys. The platform provides tools for creating customizable surveys with various question types, including multiple-choice, ratings, and open-ended responses. Tabsurvey’s mobile-friendly design ensures that surveys can be distributed an... Read more about Tabsurvey

Free Trial

Available

Pricing Type

$21 Per month

Location

Denmark

Easyence is a powerful data visualization software that helps businesses transform complex data sets into actionable insights through interactive and visually appealing dashboards. With its user-friendly interface, users can easily import data from various sources, including spreadsheets and databases, and create customized visualizations such as charts, graphs, and maps. Easyence offers robust an... Read more about Easyence

Free Trial

NA

Pricing Type

$0.01 Per feautre

Location

France

Newired is an onboarding software designed to streamline and improve the onboarding experience for new employees by offering interactive guides, step-by-step tutorials, and in-app support. Focused on making complex software or processes easy to understand, Newired helps organizations guide users through workflows, reducing the learning curve for new hires. It includes tools for creating customized... Read more about Newired

Free Trial

Available

Pricing Type

$206 Per month

Location

Italy

Limetropy is an advanced customer experience software designed to help organizations enhance their interactions with customers and improve overall satisfaction. This platform offers a userfriendly interface that enables users to manage customer feedback, track engagement, and analyze data seamlessly. Limetropy supports features for multichannel communication, allowing businesses to connect with cu... Read more about Limetropy

Free Trial

Available

Pricing Type

$5000 Per one-time

Location

Spain

Surbo is an innovative artificial intelligence software designed to empower businesses with intelligent automation solutions that enhance operational efficiency and decision-making. The platform utilizes advanced machine learning algorithms to analyze data, identify patterns, and generate actionable insights across various business functions. Surbo can be tailored to specific industry needs, provi... Read more about Surbo

Free Trial

NA

Pricing Type

$199 Per user

Location

India

Adhook is a powerful campaign management software designed to help businesses plan, execute, and analyze their marketing campaigns effectively. This platform provides a comprehensive suite of tools for managing multi-channel campaigns, including digital advertising, social media, email marketing, and more. With Adhook, users can create targeted campaigns, schedule posts, and track performance metr... Read more about Adhook

Free Trial

Available

Pricing Type

$149 Per month

Location

Switzerland

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