Best Online Customer Experience Software

In an always-connected world, many businesses prefer customer experience software solutions that require no local installation. Below, you’ll find top online customer experience software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.5 avg. rating from 07 reviews

Last Updated: October 01, 2025

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938 Software

Popular Picks in Customer Experience Software

Survicate

Survicate

   (4.0)

$299 Per month

CallVU

CallVU

$130 Per year

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Experience Software

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I'm looking for Customer Experience Software that is:

Apdated's AI-driven application automates the way businesses keep their customers in the loop.

Apdated excels as Customer Experience Software by enhancing the way businesses interact with their customers. The platform’s automated progress updates and industry-specific templates ensure that customers are consistently informed and engaged. Apdated’s intuitive analytics dashboard provides valuable insights into customer engagement and communication effectiveness, allowing businesses to op... Read more about Apdated

Free Trial

7 Days

Pricing Type

$0 Per month

Location

United States

CHI Express is a customer experience software that helps businesses enhance customer satisfaction by providing tools for managing feedback, surveys, and customer engagement. The software allows companies to collect and analyze customer feedback in real-time, providing insights into customer preferences and pain points. CHI Express enables businesses to track key performance metrics such as Net Pro... Read more about CHI Express

Free Trial

NA

Pricing Type

$2650 Per one-time

Location

India

FastSensor is a cutting-edge customer experience software that enables businesses to understand and improve their interactions with customers. By leveraging real-time data analytics and feedback collection, this platform provides valuable insights into customer behavior, preferences, and pain points. FastSensor’s intuitive dashboard allows organizations to track key performance indicators, monit... Read more about FastSensor

Free Trial

NA

Pricing Type

$78 Per user

Location

United States

Transformd is an innovative customer experience (CX) software solution designed to help businesses enhance the customer journey by providing real-time feedback, personalized experiences, and proactive service. Transformd allows companies to collect customer insights across multiple touchpoints, including surveys, chatbots, and social media, enabling them to understand customer needs and preference... Read more about Transformd

Free Trial

NA

Pricing Type

$5000 Per month

Location

Australia

YoHe is a cutting-edge customer experience (CX) software designed to help businesses provide personalized, responsive, and memorable interactions with their customers. With YoHe, businesses can track and manage customer interactions across multiple touchpoints, including email, social media, phone calls, and live chat. The platform enables companies to gather insights into customer behavior, prefe... Read more about YoHe

Free Trial

NA

Pricing Type

$240 Per month

Location

Armenia

Appit is a tour operator software designed to simplify booking, scheduling, and customer management for travel agencies and tour operators. The platform provides tools for handling reservations, managing itineraries, and processing payments, ensuring a seamless booking experience for customers. Appit’s CRM capabilities allow tour operators to track customer preferences, manage communications, an... Read more about Appit

Free Trial

Available

Pricing Type

$0.01 Per one-time

Location

Belgium

Supahub is a customer experience (CX) software designed to help businesses deliver exceptional service and improve customer satisfaction. The platform provides a comprehensive set of tools that allow businesses to engage with customers across multiple touchpoints, including email, social media, live chat, and SMS. Supahub’s omnichannel capabilities ensure that businesses can provide seamless com... Read more about Supahub

Free Trial

NA

Pricing Type

$0 Per month

Location

India

Social Reviews is a customer experience software designed to help businesses collect, manage, and analyze customer feedback to enhance customer satisfaction and loyalty. The platform allows businesses to gather reviews from multiple channels, including websites, social media, and review platforms, providing a comprehensive view of customer sentiments. With Social Reviews, companies can automatical... Read more about Social Reviews

Free Trial

NA

Pricing Type

$0 Per month

Location

United States

Myopolis is a powerful and versatile survey software that enables businesses and organizations to design, distribute, and analyze surveys with ease. This platform offers a wide variety of survey templates and question types, such as multiple choice, open-ended, Likert scales, and more, allowing users to tailor their surveys to meet specific research needs. Myopolis supports both online and offline... Read more about Myopolis

Free Trial

Available

Pricing Type

$28 Per month

Location

United States

Gallabox is an innovative customer relationship management (CRM) software designed to help businesses manage and nurture customer relationships more effectively. It offers a comprehensive set of tools for tracking customer interactions, managing leads, and automating sales and marketing processes. Gallabox’s intuitive dashboard allows businesses to view customer data in a centralized location, h... Read more about Gallabox

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Edaya is a hospitality property management software designed to streamline operations for hotels, resorts, and other lodging facilities. It provides tools for managing reservations, guest check-ins, housekeeping, and billing, ensuring a seamless experience for both guests and staff. Edaya integrates with online booking platforms, enabling real-time room availability updates and simplifying reserva... Read more about Edaya

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

EngagePackage is a comprehensive customer engagement software designed to help businesses build stronger relationships with their customers. With its multi-channel communication capabilities, EngagePackage allows businesses to reach customers through email, SMS, social media, and live chat, all from one unified platform. The software’s automation features enable businesses to set up personalized... Read more about EngagePackage

Free Trial

Available

Pricing Type

$149 Per month

Location

United Arab Emirates

Indellia is a robust customer experience (CX) software designed to help businesses enhance every touchpoint of the customer journey. Whether you're interacting with customers through email, live chat, social media, or in-person, Indellia provides a centralized platform for managing customer relationships and improving satisfaction. The software includes advanced tools for collecting and analyzing ... Read more about Indellia

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Blackninja Feedback is a powerful customer experience software designed to help businesses collect, analyze, and act on customer feedback to improve their products and services. The platform offers a variety of survey tools, including post-purchase surveys, net promoter score (NPS) tracking, and customer satisfaction (CSAT) surveys, enabling businesses to capture customer sentiments at various tou... Read more about Blackninja Feedback

Free Trial

Available

Pricing Type

$499 Per month

Location

Canada

Vottly is a customer experience software platform that helps businesses gather feedback, analyze customer satisfaction, and enhance overall customer experiences. This platform provides tools for creating surveys, collecting reviews, and tracking customer interactions, offering a comprehensive view of customer sentiment. Vottly’s analytics provide insights into customer satisfaction trends, areas... Read more about Vottly

Free Trial

NA

Pricing Type

Contact Vendor

Location

Bulgaria

Scremer is an innovative customer experience (CX) software designed to help businesses understand, track, and enhance every touchpoint of the customer journey. By collecting and analyzing data from various customer interactions, including support tickets, surveys, and social media comments, Scremer provides businesses with actionable insights into customer satisfaction and pain points. The softwar... Read more about Scremer

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Industrytics is an artificial intelligence (AI) software platform that helps businesses harness the power of data-driven insights to optimize operations and make informed decisions. Equipped with machine learning, predictive analytics, and automation tools, Industrytics enables users to uncover patterns in data, forecast trends, and streamline workflows. Its user-friendly interface allows companie... Read more about Industrytics

Free Trial

Available

Pricing Type

$44.9 Per month

Location

Italy

WaiterX is an all-in-one restaurant management software that enhances operational efficiency and elevates the dining experience. This platform provides a comprehensive suite of features for managing reservations, orders, and payments, ensuring seamless restaurant operations. With its intuitive interface, WaiterX enables staff to process orders quickly, manage tables effectively, and communicate sm... Read more about WaiterX

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Surveyed is a review management software that helps businesses track, manage, and improve their online reputation by collecting, analyzing, and responding to customer reviews. With Surveyed, businesses can easily monitor customer feedback across various platforms, including Google, Yelp, Facebook, and other review sites. The software automatically aggregates and categorizes reviews, providing user... Read more about Surveyed

Free Trial

Available

Pricing Type

$50 Per year

Location

United States

DigiXT Sentiment Analysis is a powerful customer experience software designed to help businesses understand customer opinions, emotions, and feedback across various channels. The platform uses advanced natural language processing (NLP) and machine learning algorithms to analyze customer reviews, social media posts, survey responses, and other forms of unstructured data. DigiXT Sentiment Analysis h... Read more about DigiXT Sentiment Analysis

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Arab Emirates

Afakar is an advanced customer experience software designed to help businesses enhance customer interactions across all touchpoints. By providing a comprehensive suite of tools for managing customer feedback, analyzing sentiment, and optimizing engagement strategies, Afakar enables businesses to deliver personalized and efficient customer experiences. The software offers features like real-time ch... Read more about Afakar

Free Trial

NA

Pricing Type

Contact Vendor

Location

Saudi Arabia

Lantana is a powerful help desk software designed to streamline customer support and improve the overall user experience for both customers and support teams. Whether you're managing technical support inquiries, customer service requests, or internal help desk tasks, Lantana provides a comprehensive solution that simplifies ticketing, tracking, and resolving issues. With an intuitive interface, La... Read more about Lantana

Free Trial

Available

Pricing Type

Contact Vendor

Location

Bulgaria

Memberply is a customer loyalty software that enables businesses to engage their customers through personalized, rewarding experiences that drive retention and long-term loyalty. With Memberply, businesses can create custom loyalty programs that offer points, discounts, and exclusive benefits to incentivize repeat purchases and engagement. The software allows businesses to track customer activity,... Read more about Rewardify

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

PxidaCX is a cutting-edge customer experience software designed to help organizations enhance interactions with customers and improve overall satisfaction. The platform offers tools for gathering feedback, analyzing customer behavior, and managing relationships, enabling businesses to create tailored experiences that meet customer needs. PxidaCX provides features like survey creation, sentiment an... Read more about PxidaCX

Free Trial

Available

Pricing Type

$24 Per feautre

Location

United States

Survey Analytica is an advanced survey software solution designed to help businesses and organizations collect, analyze, and interpret data from surveys and questionnaires. It offers a wide range of customizable survey templates, making it easy for users to create professional surveys that are tailored to their needs. Survey Analytica supports various survey question types, including multiple choi... Read more about Survey Analytica

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

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