Best Online Customer Experience Software

In an always-connected world, many businesses prefer customer experience software solutions that require no local installation. Below, you’ll find top online customer experience software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.5 avg. rating from 07 reviews

Last Updated: October 01, 2025

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938 Software

Popular Picks in Customer Experience Software

Survicate

Survicate

   (4.0)

$299 Per month

CallVU

CallVU

$130 Per year

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Experience Software

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Cemantica is a specialized customer experience software designed to help organizations enhance their interactions with customers and drive satisfaction. This platform provides comprehensive tools for collecting customer feedback, analyzing data, and implementing improvements effectively. With Cemantica, users can create surveys and gather insights from various touchpoints, enabling them to underst... Read more about Cemantica

Free Trial

Available

Pricing Type

$24 Per user

Location

Israel

RateIt is a sophisticated customer experience software that enables businesses to gather, analyze, and act on customer feedback to enhance their service delivery. This platform provides a variety of tools for conducting surveys, collecting reviews, and measuring customer satisfaction across various channels, ensuring a holistic view of customer sentiment. RateIt features robust analytics that help... Read more about RateIt

Free Trial

NA

Pricing Type

$5000 Per user

Location

Australia

Surveyapp is a user-friendly survey software that helps businesses collect valuable feedback from customers, employees, and stakeholders. The platform offers a variety of customizable survey templates and question types, enabling users to create surveys tailored to their specific needs. With powerful data analysis and reporting tools, Surveyapp automatically compiles results and generates insights... Read more about Surveyapp

Free Trial

Available

Pricing Type

$23.99 Per month

Location

United Kingdom

Artiwise is an innovative customer experience software that leverages artificial intelligence (AI) and data analytics to provide businesses with valuable insights into customer behavior and preferences. This software is designed to enhance customer satisfaction by offering personalized interactions and proactive support. Artiwise integrates seamlessly with various customer touchpoints, including e... Read more about Artiwise

Free Trial

Available

Pricing Type

Contact Vendor

Location

Turkey

Augment CXM is a powerful customer experience management (CXM) software that enables businesses to deliver personalized and seamless interactions across every customer touchpoint. The platform allows organizations to collect and analyze customer data from multiple channels, including email, social media, websites, and mobile apps, providing a 360-degree view of each customer. With Augment CXM, bus... Read more about Augment CXM

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

WovVXM is an innovative customer experience software designed to help organizations enhance their interactions with customers and improve satisfaction levels. This platform provides a comprehensive suite of tools that enable users to collect feedback, analyze customer journeys, and optimize service delivery across various touchpoints. With WovVXM, businesses can easily design and distribute survey... Read more about WovVXM

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Zipteams is an innovative meeting software solution designed to facilitate seamless virtual collaboration for teams, businesses, and organizations. The platform allows users to host video meetings, webinars, and online collaborations with ease, offering features such as screen sharing, file sharing, live chat, and real-time collaboration tools. Zipteams ensures high-quality audio and video, even i... Read more about Zipteams

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Wondering is an innovative customer experience (CX) software that helps businesses improve interactions with their customers at every touchpoint. The software provides tools to measure, track, and analyze customer sentiment across multiple channels, including email, chat, social media, and websites. Wondering uses AI-powered sentiment analysis to gauge customer emotions and identify pain points in... Read more about Wondering

Free Trial

Available

Pricing Type

$0 Per month

Location

United Kingdom

Emojot is a customer experience (CX) software designed to help businesses collect, analyze, and act on customer feedback in real time. The platform allows organizations to gather insights from various touchpoints, including surveys, reviews, and direct feedback, helping them understand customer needs, preferences, and satisfaction levels. Emojot's user-friendly interface makes it easy for business... Read more about Emojot

Free Trial

NA

Pricing Type

$150 Per month

Location

United States

uTrigg is a customer experience (CX) software designed to help businesses deliver personalized, seamless experiences for their customers across all touchpoints. By leveraging artificial intelligence (AI) and data analytics, uTrigg provides actionable insights into customer behavior, preferences, and pain points. The software helps businesses create targeted campaigns, improve customer interactions... Read more about uTrigg

Free Trial

NA

Pricing Type

Contact Vendor

Location

Ukraine

RipeMetrics is an AI-powered marketing tools software designed to help businesses optimize their marketing strategies and improve customer engagement. By leveraging artificial intelligence and machine learning, RipeMetrics provides actionable insights into customer behavior, market trends, and campaign performance. The platform offers a range of tools for targeting, segmentation, and personalized ... Read more about RipeMetrics

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Belly is a cutting-edge customer loyalty software designed to enhance customer engagement and retention for businesses of all sizes. This platform offers a customizable loyalty program that allows businesses to reward customers for their purchases and interactions, fostering a sense of community and brand loyalty. With its user-friendly interface, Belly enables businesses to create personalized re... Read more about Belly

Free Trial

NA

Pricing Type

$129 Per feautre

Location

United States

trustMinder is an innovative customer experience software designed to help businesses enhance their interactions with customers and build lasting relationships. This comprehensive platform offers features such as customer feedback collection, sentiment analysis, journey mapping, personalized engagement, and detailed reporting, providing organizations with the tools needed to understand and improve... Read more about trustMinder

Free Trial

Available

Pricing Type

$250 Per user

Location

Ireland

Insightech is a comprehensive web analytics software that empowers businesses to make datadriven decisions by providing deep insights into user behavior and website performance. The platform offers robust tracking capabilities, allowing organizations to monitor key performance indicators (KPIs) such as traffic sources, user engagement, and conversion rates. Insightech's intuitive dashboard present... Read more about Insightech

Free Trial

NA

Pricing Type

$10000 Per year

Location

Australia

Centriam CX is a customer experience (CX) software that enables businesses to monitor, analyze, and improve interactions with customers across all touchpoints. The platform gathers data from multiple sources such as social media, surveys, and customer feedback, providing insights into customer satisfaction, sentiment, and behavior. Centriam CX helps businesses optimize their customer service, pers... Read more about Centriam CX

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Tatvam is a powerful survey software designed to help organizations gather insights and feedback from customers, employees, and stakeholders effectively. This platform provides a comprehensive suite of tools for creating, distributing, and analyzing surveys seamlessly. With its user-friendly interface, Tatvam allows users to design customized surveys with various question types, including multiple... Read more about Tatvam

Free Trial

NA

Pricing Type

$49 Per month

Location

United States

IntellaCar is a powerful sales enablement software designed specifically for the automotive industry. This platform provides dealerships with the tools necessary to streamline sales processes and enhance customer engagement. With features such as digital showroom capabilities, customizable vehicle presentations, and integrated customer relationship management (CRM), IntellaCar empowers sales teams... Read more about IntellaCar

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

UserExperior is an innovative heatmap software that provides valuable insights into user behavior on websites and applications. This powerful tool enables businesses to visualize how users interact with their digital platforms through detailed heatmaps that track clicks, scrolls, and mouse movements. By understanding user engagement, organizations can identify areas for improvement, optimize desig... Read more about UserExperior

Free Trial

Available

Pricing Type

$199 Per user

Location

India

Evinent Analytics is a comprehensive eCommerce analytics software that helps online businesses track, analyze, and optimize their sales performance. With its robust suite of tools, Evinent Analytics provides insights into customer behavior, sales trends, website performance, and inventory management. The platform offers advanced tracking capabilities, allowing businesses to monitor website traffic... Read more about Evinent Analytics

Free Trial

NA

Pricing Type

$3500 Per user

Location

Germany

Capturi is a powerful speech analytics software designed to help organizations gain valuable insights from customer interactions. By analyzing recorded conversations, Capturi identifies key trends, customer sentiments, and potential areas for improvement in service delivery. The software provides tools for transcribing audio files, extracting actionable data, and generating comprehensive reports o... Read more about Capturi

Free Trial

NA

Pricing Type

Contact Vendor

Location

Denmark

WeHelp is a customer experience (CX) software platform designed to enhance the way businesses interact with their customers. By leveraging advanced analytics and feedback tools, WeHelp enables businesses to understand customer needs, identify pain points, and improve service delivery. The software includes features for collecting and analyzing customer feedback through surveys, chatbots, and socia... Read more about WeHelp

Free Trial

Available

Pricing Type

$19 Per feautre

Location

United States

ER Express is an intuitive patient scheduling software designed to streamline patient flow in emergency rooms and healthcare settings. The platform allows hospitals and medical facilities to efficiently manage patient appointments, triage, and intake processes. ER Express offers real-time updates, enabling healthcare professionals to view and manage patient schedules, track waiting times, and allo... Read more about ER Express

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

RavenCSI is an advanced survey software designed to help businesses gather insights and feedback from their customers, employees, and other stakeholders. With a range of customizable survey templates and question types, RavenCSI enables organizations to create surveys for various purposes, including customer satisfaction, market research, and employee engagement. The platform provides powerful ana... Read more about RavenCSI

Free Trial

Available

Pricing Type

$100 Per month

Location

United States

Arvia is a dynamic meeting software designed to facilitate seamless virtual and in-person collaborations. Perfect for businesses, educational institutions, and organizations of all sizes, Arvia offers a robust platform for scheduling, hosting, and managing meetings with ease. The software features high-quality video and audio conferencing, ensuring clear and uninterrupted communication among parti... Read more about Arvia

Free Trial

Available

Pricing Type

$120 Per user

Location

Turkey

Screeb is a user-friendly survey software designed to help businesses collect feedback, gather insights, and improve decision-making through customizable surveys and questionnaires. The platform allows users to create surveys with a variety of question types, including multiple choice, open-ended, and Likert scale questions. Screeb’s intuitive drag-and-drop interface makes it easy to design surv... Read more about Screeb

Free Trial

Available

Pricing Type

$79 Per month

Location

France

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