Best Customer Experience Software for Small Businesses (Free & Paid)

Productboard is a dynamic product management software that excels in helping teams prioritize features and plan product roadmaps effectively. Its core strength lies in centralizing user feedback, allowing teams to make informed, customer-focused decisions. Productboard simplifies the process of collecting and organizing insights from various sources, ensuring that every voice is heard. With its in... Read more about Productboard

Sprig is an innovative customer experience software designed to help businesses enhance customer engagement and satisfaction by collecting, analyzing, and acting on customer feedback. The platform offers a range of tools to capture real-time insights from surveys, polls, and interviews, providing businesses with a deeper understanding of their customers' needs and expectations. Sprig’s user-frie... Read more about Sprig

PointerPro is user-friendly assessment software designed to evaluate and track individual or team performance. This tool helps organizations streamline their assessment processes. With a straightforward interface, it allows users to create and administer tests effortlessly. The software supports various question formats, ensuring flexibility in assessments. Users can easily analyze results through... Read more about Pointerpro

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with cu... Read more about Birdeye

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allo... Read more about Delighted

Pendo is a versatile software platform designed to enhance user experience and product engagement for digital products and applications. Its core functionality revolves around in-app analytics, user feedback, and guided tours. Pendo captures detailed user behavior data within apps, providing insights into how features are used and where users encounter issues. This data helps businesses optimize t... Read more about Pendo

Canny is a focused and user-friendly feedback management software primarily designed for product teams to track user suggestions and issues. Its standout feature is the ability to create and manage feedback boards, where users can submit, vote, and comment on ideas. This interactive approach facilitates community-driven product development. Canny excels in its simplicity, offering an intuitive int... Read more about Canny

Userlike stands out as a versatile and user-friendly live chat software ideal for enhancing customer communication. Its standout feature is the seamless integration with websites and messaging apps, facilitating real-time interactions with clients. Userlike offers unique customization options, allowing businesses to tailor chat windows to their brand identity. The software includes an intuitive da... Read more about Userlike

ProfitWell is a comprehensive business performance management software designed to help companies optimize their financial health and drive sustainable growth. This powerful platform offers a suite of tools for revenue recognition, financial forecasting, budgeting, and performance analytics, enabling businesses to gain deep insights into their financial operations. ProfitWell’s intuitive dashboa... Read more about ProfitWell

Qubit is a powerful web analytics software designed to enhance online businesses by providing deep insights into customer behavior and preferences. With its user-friendly interface, Qubit enables organizations to collect and analyze data from various digital touchpoints, helping them understand how visitors interact with their websites. The platform offers robust segmentation tools that allow busi... Read more about Qubit

[24]7 Predictive Search Bidding is an advanced advertising agency software designed to optimize search advertising campaigns for businesses. With its powerful predictive analytics capabilities, the platform allows marketers to analyze historical data and forecast future performance, enabling datadriven decisionmaking for search bidding strategies. The software provides automated bidding tools that... Read more about [24]7 Predictive Search Bidding

Smile.io is a powerful customer loyalty software that helps businesses build and manage effective loyalty programs to engage and retain customers. This platform allows users to create customizable reward systems that incentivize customer behavior, such as purchases, referrals, and social media engagement. With Smile.io, businesses can easily set up tiered rewards, points systems, and referral bonu... Read more about Smile.io

Verified Reviews is a powerful Review Management Software designed to help businesses monitor, manage, and enhance their online reputation through comprehensive review tracking and management tools. This robust platform offers a wide range of features, including review monitoring, sentiment analysis, response management, and detailed reporting, ensuring that all aspects of online reviews are handl... Read more about Verified Reviews

ScientiaMobile is a cutting-edge business intelligence software designed to provide organizations with deep insights into their mobile applications and user behavior. It offers a comprehensive suite of tools for tracking app performance, analyzing user engagement, and monitoring market trends, enabling businesses to make data-driven decisions. ScientiaMobile features real-time analytics, customiza... Read more about ScientiaMobile

Instant Account Verification is a customer experience software that simplifies the account verification process for businesses and their customers. By using advanced technology, the platform enables businesses to quickly verify customer identities in real-time, ensuring secure transactions and reducing the risk of fraud. Instant Account Verification integrates seamlessly with various customer-faci... Read more about Instant Account Verification

ImageEngine is a state-of-the-art customer experience (CX) software designed to help businesses deliver exceptional and personalized interactions across all customer touchpoints. The platform offers a comprehensive suite of tools for managing customer journeys, gathering feedback, and analyzing customer behavior, enabling organizations to understand and enhance their customer relationships. ImageE... Read more about ImageEngine

Skeepers Feedback Management is a customer satisfaction software designed to help businesses collect, analyze, and act on customer feedback to improve the overall customer experience. The platform allows businesses to create custom surveys and feedback forms that can be sent to customers through multiple channels, including email, SMS, and mobile apps. With its powerful analytics tools, Skeepers e... Read more about Skeepers Feedback Management

Press Ganey is a customer experience software that enables healthcare organizations to improve patient satisfaction and optimize service delivery. Widely used by hospitals, clinics, and healthcare providers, Press Ganey offers a comprehensive suite of tools for collecting and analyzing patient feedback through surveys, reviews, and real-time reporting. The platform helps organizations monitor and ... Read more about Press Ganey

Greenwich AIM is an innovative customer experience software designed to help organizations enhance their interactions with customers. This platform provides comprehensive tools for managing customer feedback, tracking satisfaction metrics, and analyzing customer journeys. With its user-friendly interface, businesses can easily gather insights from various touchpoints, enabling data-driven decision... Read more about Greenwich AIM

MyFeelBack is an advanced 360 Degree Feedback Software designed to facilitate comprehensive performance evaluations and professional development within organizations. It offers a robust platform for collecting feedback from multiple sources, including peers, subordinates, and supervisors, ensuring a well-rounded assessment of employee performance. Key features include customizable feedback questio... Read more about MyFeelBack

Odigo is a robust telephony software solution that offers businesses a comprehensive suite of tools to manage their communication systems effectively. Designed to optimize voice interactions, Odigo provides features such as call routing, voicemail management, and real-time analytics. The software supports both cloud-based and on-premise deployments, allowing companies to choose the best option for... Read more about Odigo

Gupshup is an SMS marketing software that allows businesses to engage their customers through personalized and targeted text message campaigns. The platform enables businesses to send bulk SMS messages, manage contacts, and schedule messages for optimal delivery times. Gupshup offers advanced segmentation tools, allowing businesses to tailor their messages to specific customer groups based on pref... Read more about Gupshup

DDMSPLUS is a powerful customer relationship management (CRM) software designed to help businesses improve their customer service and streamline operations. The platform provides a comprehensive set of tools to manage and track customer interactions, sales processes, and service requests. DDMSPLUS enables businesses to maintain a centralized database of customer information, making it easier to tr... Read more about DDMSPLUS

Red Falcon is a robust order management software designed to streamline the order-to-cash process and improve customer satisfaction. The platform provides a centralized system for managing orders, inventory, shipping, and customer communications, allowing businesses to fulfill orders faster and more accurately. Red Falcon enables businesses to track order status in real time, from placement to del... Read more about Red Falcon

Nuacem AI is a conversational AI platform that leverages cutting-edge machine learning and natural language processing (NLP) technologies to power intelligent virtual assistants and chatbots. The software is designed to automate customer interactions, streamline communication processes, and provide personalized experiences across multiple channels, such as websites, mobile apps, and social media p... Read more about Nuacem AI