Best Customer Experience Software for Small Businesses (Free & Paid)

The Vonage Contact Center is an innovative cloud-based communication solution designed for businesses seeking to enhance customer interactions. It integrates seamlessly with CRM systems, like Salesforce, to provide a unified view of customer data. The platform features intelligent call routing, ensuring customers are connected to the most appropriate agent quickly. It offers multi-channel support,... Read more about Vonage Contact Center

Drift is a prominent conversational marketing platform that revolutionizes the way businesses interact with their customers. At its core, Drift has a live chat feature, which enables real-time communication with website visitors, facilitating immediate engagement and support. Drift's powerful AI-driven chatbots are a standout feature, capable of automating conversations, qualifying leads, and even... Read more about Drift

Bazaarvoice is a dynamic software platform tailored to enhance e-commerce through authentic customer feedback. Central to its functionality is the collection and display of customer reviews, which helps build trust and informs purchasing decisions. It stands out for its innovative approach to user-generated content (UGC), integrating customer photos and videos to enrich product descriptions. Bazaa... Read more about Bazaarvoice

Survio is an innovative survey software that simplifies the process of gathering and analyzing data. Renowned for its user-friendliness, it allows anyone, regardless of technical expertise, to create professional-looking surveys in minutes. The software offers a wide range of customizable templates, catering to various survey needs, from customer feedback to market research. Key features include i... Read more about Survio

Emplifi Service Cloud is a comprehensive customer relationship management (CRM) solution designed to help businesses manage and enhance customer service experiences across multiple channels. The platform allows organizations to provide consistent and personalized support through email, live chat, social media, and more, all from a single interface. Emplifi Service Cloud integrates with existing CR... Read more about Emplifi Service Cloud

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on custom... Read more about Intercom

Epsilon PeopleCloud is a cutting-edge Customer Data Platform (CDP) Software designed to help businesses unify, manage, and leverage customer data effectively and efficiently. It offers a comprehensive platform for collecting, integrating, and analyzing customer information from various sources, ensuring that organizations can gain a holistic view of their customers and deliver personalized experie... Read more about Epsilon PeopleCloud

Kayako is a versatile customer service software that excels in providing a unified customer support experience. Its standout feature is the integration of multiple support channels, including email, live chat, and social media, into a single platform. This allows teams to track and manage customer interactions more effectively. The software's user-friendly interface and customizable dashboards mak... Read more about Kayako

Medallia Experience Cloud is an advanced survey software designed to gather, analyze, and act on customer feedback efficiently. This platform provides tools for creating custom surveys, enabling organizations to capture valuable insights from their target audience. Users can distribute surveys across various channels, monitor response rates, and analyze data through robust reporting features. Meda... Read more about Medallia Experience Cloud

Medallia Concierge is a cutting-edge customer communications management software designed to enhance customer engagement and streamline communication processes. This platform enables organizations to gather and analyze customer feedback, providing valuable insights into customer preferences and behaviors. With its robust analytics tools, Medallia Concierge helps businesses identify trends and area... Read more about Medallia Concierge

Medallia Agent Connect is a sophisticated customer satisfaction software designed to enhance the quality of customer interactions and improve overall service delivery. It offers a suite of tools for capturing customer feedback in real-time, analyzing sentiment, and identifying areas for improvement. Medallia Agent Connect integrates seamlessly with contact center platforms, enabling agents to acce... Read more about Medallia Agent Connect

Medallia Digital Experience Analytics is a business intelligence software designed to provide in-depth insights into customer interactions on digital platforms. By capturing and analyzing data from websites, apps, and other digital channels, Medallia helps businesses understand user behavior, identify pain points, and enhance customer experience. This software offers features such as session repla... Read more about Medallia Digital Experience Analytics

Unbabel is a translation management platform that combines artificial intelligence and human expertise. It helps businesses communicate seamlessly across languages. The AI handles initial translations quickly. Then, human editors refine the text for accuracy and natural flow. Unbabel supports over 30 languages, making it versatile for global use. It integrates easily with customer service platform... Read more about Unbabel

ClickTale is an advanced web analytics software designed to help organizations understand user behavior on their websites. The platform provides a suite of tools for tracking user interactions, analyzing traffic patterns, and generating insights into website performance. With its intuitive interface, ClickTale enables marketers and website owners to visualize user journeys, identify areas for opti... Read more about ClickTale

Verint Experience Management is a comprehensive survey software designed to help organizations gather feedback, analyze customer sentiment, and improve customer experiences. The platform provides tools for creating and distributing surveys, collecting responses, and generating reports on customer insights. Verint Experience Management’s user-friendly interface allows organizations to customize s... Read more about Verint Experience Management

Sugar Serve is a customer service software designed to streamline and enhance the support process for businesses. It focuses on providing exceptional customer experiences through efficient service management. The software includes a powerful ticketing system that helps organize and prioritize customer inquiries, ensuring timely and effective responses. Sugar Serve also features an intuitive user i... Read more about Sugar Serve

Feefo is a robust review management software that enables businesses to collect, analyze, and respond to customer feedback effectively. Trusted by brands across industries, Feefo uses verified customer reviews to ensure authenticity, helping businesses build trust and improve customer relationships. The platform’s customizable review invitations and automated feedback requests streamline the pro... Read more about Feefo

Contentsquare is an innovative customer experience software that helps businesses understand how users interact with their websites and applications. By leveraging advanced analytics and AI-driven insights, Contentsquare provides a comprehensive view of user behavior, allowing companies to identify areas for improvement in their digital experiences. The software offers powerful features such as he... Read more about Contentsquare

SumUp is a userfriendly payment processing software designed to simplify transactions for businesses of all sizes. With its intuitive interface, SumUp allows merchants to accept payments quickly and securely, whether instore or online. The software supports various payment methods, including credit and debit cards, mobile wallets, and contactless payments, ensuring flexibility for customers. SumUp... Read more about SumUp

Alida is a dynamic survey software designed to capture meaningful insights from customers, employees, and other stakeholders. With its intuitive user interface, Alida makes creating, distributing, and analyzing surveys simple. It supports a variety of question types, including multiple choice, open-ended, and Likert scales, making it versatile for any kind of survey need. Alida’s robust reportin... Read more about Alida

eGain Suite is a comprehensive customer experience software designed to help organizations enhance customer interactions across various channels. This platform provides tools for managing customer support, knowledge management, and engagement analytics, enabling businesses to deliver exceptional service. With eGain Suite, users can streamline customer inquiries through chat, email, and social medi... Read more about eGain Suite

eGain AI Agent elevates the overall customer experience by combining advanced AI intelligence with trusted enterprise knowledge to deliver safe, relevant, and timely responses. It empowers customers with intuitive self-service options while assisting agents with real-time guidance, driving higher customer satisfaction, faster issue resolution, and improved customer loyalty and retention across al... Read more about eGain AI Agent

Yotpo is a dynamic e-commerce marketing platform shifting the way businesses harness customer reviews and user-generated content. Functioning as a centralized hub, Yotpo enables brands to collect and showcase authentic customer reviews, photos, and Q&A, bolstering trust and credibility. The platform seamlessly integrates with e-commerce sites, allowing for easy implementation and customization. Yo... Read more about Yotpo

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX