Best Customer Experience Software for Small Businesses (Free & Paid)

Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer experienc... Read more about Kustomer

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. See a demo in action of our customer experience software at www.gladly.ai/get-sta... Read more about Gladly

EngageBay CRM is a comprehensive software solution tailored to enhance customer relationship management for businesses of all sizes. It serves as a centralized platform, simplifying the organization and nurturing of customer interactions, marketing efforts, and sales activities. With EngageBay CRM, you can efficiently manage leads, track customer interactions, and automate marketing campaigns, all... Read more about EngageBay CRM

Simplify360 is a powerful and user-friendly social media management software that simplifies the complexities of online brand management. With its intuitive interface, it offers a comprehensive suite of tools for monitoring, analyzing, and engaging with your audience across various social media platforms. You can effortlessly track mentions, analyze sentiment, and gather valuable insights to make ... Read more about Simplify360

Stonly is an innovative knowledge management platform that stands out for its interactive guides and step-by-step explanations. It empowers users to solve issues and learn processes on their own through engaging and customizable content. Stonly's unique approach allows for the creation of interactive walkthroughs, which are particularly effective for onboarding, customer support, and internal trai... Read more about Stonly

Kommo is an advanced lead management software designed to help businesses optimize their sales processes and improve lead conversion rates effectively. This platform offers a comprehensive suite of tools for capturing, tracking, and nurturing leads throughout the sales funnel. With its user-friendly interface, sales teams can easily manage interactions, schedule follow-ups, and analyze lead perfor... Read more about Kommo

Surveypal is a user-friendly survey software designed to help organizations gather insights and feedback from their target audiences. With its intuitive interface, users can easily create and customize surveys to suit their specific needs, choosing from a variety of question types and formats. Surveypal's advanced analytics tools enable users to analyze responses in real time, providing valuable i... Read more about Surveypal

inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication across platforms. With its intelligent routing capabilities, inConcert assigns calls to the most qualified agents, enhanc... Read more about inConcert Contact Center

easyfeedback is an intuitive Survey Software designed to help businesses and organizations collect, analyze, and act upon valuable feedback from their customers, employees, and stakeholders. This comprehensive platform offers a wide range of features, including customizable survey templates, real-time data collection, advanced analytics, and seamless integration with popular CRM and marketing tool... Read more about easyfeedback

ChameleonTM is an advanced Customer Experience Software designed to help businesses create, manage, and optimize personalized customer interactions across all touchpoints. This comprehensive platform offers a wide range of features, including customer journey mapping, sentiment analysis, real-time feedback collection, personalized communication tools, and detailed analytics, ensuring that every as... Read more about ChameleonTM

Proteus is a state-of-the-art Call Recording Software designed to help businesses capture, store, and analyze their telephone communications, ensuring enhanced customer service, compliance, and operational efficiency. This comprehensive platform offers a wide range of features, including automatic call recording, secure storage, call playback, keyword search, analytics and reporting, and seamless ... Read more about Proteus

Jahia is a comprehensive digital asset management (DAM) software designed to help businesses organize, store, and share digital content. With its powerful search and tagging capabilities, Jahia allows users to easily locate and retrieve assets, ensuring that content is always accessible when needed. The platform supports various media types, including images, videos, documents, and audio files, en... Read more about Jahia

Doctify is a review management software tailored for healthcare providers to build trust and improve patient engagement. The platform allows healthcare professionals and clinics to collect verified patient reviews and display them on their websites or social media profiles. Doctify’s user-friendly dashboard provides an overview of review metrics, enabling organizations to monitor patient feedbac... Read more about Doctify

Octane AI is a powerful customer engagement software designed to help businesses enhance their interactions with customers and drive conversions. The platform provides tools for creating personalized experiences through chatbots, quizzes, and surveys, enabling organizations to engage customers effectively across various channels. Octane AI allows users to gather customer data and preferences, faci... Read more about Octane AI

Netcore Customer Engagement is a campaign management software designed to help businesses engage with their customers through personalized communication. The platform allows marketers to create, execute, and analyze multi-channel campaigns, including email, SMS, push notifications, and in-app messaging. Netcore offers automation features, enabling businesses to send targeted messages based on cust... Read more about Netcore Customer Engagement

eTrusted Experience Feedback Solution is a customer experience software that helps businesses gather and analyze feedback to improve their products and services. The platform provides tools for collecting customer insights through surveys, polls, and reviews, allowing organizations to measure satisfaction and identify areas for improvement. eTrusted offers real-time analytics and reporting feature... Read more about eTrusted Experience Feedback Solution

Vocalcom Hermes360 is a comprehensive call center software solution designed to streamline customer support operations, enhance agent productivity, and improve customer experience. The platform provides a unified interface for managing inbound and outbound calls, as well as email, chat, and social media interactions, ensuring a seamless omnichannel experience. Vocalcom Hermes360 includes advanced ... Read more about Vocalcom Hermes360

Vocalcom Salesforce Edition is a powerful customer service software solution designed to integrate seamlessly with Salesforce, enabling businesses to manage customer interactions across multiple channels from within the Salesforce platform. The software offers a comprehensive suite of tools for managing inbound and outbound communications via voice, email, chat, and social media. Vocalcom Salesfor... Read more about Vocalcom Salesforce Edition

Paytronix is a specialized software designed for customer engagement and loyalty management in the restaurant and retail industries. Its key strength lies in its powerful loyalty program feature, which allows businesses to create customized reward schemes to retain customers. The software excels in data analytics, providing deep insights into customer behavior and preferences. Paytronix also integ... Read more about Paytronix

AnyRoad is an innovative Experience Relationship Management (ERM) software developed to revolutionize how companies manage and measure customer experiences. It's ideal for businesses focusing on experience-based services, like tours, classes, or workshops. AnyRoad's standout feature is its ability to gather deep insights into customer interactions, which helps businesses understand and improve the... Read more about AnyRoad

Chameleon is a powerful Digital Adoption Platform Software designed to help businesses onboard users to their software products through guided tutorials, in-app messages, and interactive walkthroughs. The platform offers tools for creating personalized user experiences, ensuring that new users can navigate software features efficiently. Chameleon features an easy-to-use interface that allows busin... Read more about Chameleon

Critizr is an innovative survey software designed to enhance customer feedback management for businesses across various industries. This platform enables organizations to create and distribute customizable surveys, allowing them to gather valuable insights into customer experiences and preferences. With its user-friendly interface, Critizr streamlines the process of collecting, analyzing, and acti... Read more about Critizr

elevio is an innovative help desk software designed to help organizations manage customer support effectively. This platform offers a range of tools for ticket management, knowledge base creation, and reporting, ensuring efficient customer service operations. With elevio, users can easily track support requests, manage customer interactions, and analyze service metrics through an intuitive dashboa... Read more about elevio

TRACX is a customer experience software designed to help businesses manage and improve their customer interactions. The platform provides tools for collecting customer feedback, analyzing sentiment, and identifying trends in customer behavior. TRACX allows businesses to track customer journeys across various touchpoints, such as websites, social media, and customer service interactions. The softwa... Read more about TRACX

SMG (Service Management Group) is a customer experience software designed to help businesses collect, analyze, and act on customer feedback across multiple touchpoints. The platform provides comprehensive tools for gathering feedback from surveys, social media, and in-store interactions, offering businesses a holistic view of customer satisfaction. With SMG’s advanced analytics, companies can ga... Read more about SMG