Best Customer Experience Software for Small Businesses (Free & Paid)

GuildQuality is a specialized survey software designed to help businesses collect feedback from customers, particularly in the home building, remodeling, and real estate industries. With GuildQuality, companies can create and distribute surveys to measure customer satisfaction, identify areas for improvement, and enhance service quality. The platform offers customizable surveys and advanced report... Read more about GuildQuality

Uberall is a brand management software solution designed to help businesses manage their online presence, customer interactions, and brand reputation across multiple platforms. The software provides tools for monitoring customer reviews, updating business information, and managing social media interactions, enabling companies to create a consistent brand image. Uberall’s location management feat... Read more about Uberall

Snaps is a versatile artificial intelligence software platform designed to empower businesses with advanced AI-driven solutions for a wide range of applications. From machine learning and natural language processing to computer vision and predictive analytics, Snaps provides the tools necessary to develop, deploy, and scale intelligent systems efficiently. The platform offers an intuitive interfac... Read more about Snaps

Mapp Marketing Cloud is a comprehensive email marketing software designed to help businesses create, manage, and optimize their email campaigns effectively. It offers a robust platform for designing visually appealing emails, segmenting audiences, and automating campaign workflows, ensuring targeted and personalized communication. Mapp Marketing Cloud features advanced analytics and reporting tool... Read more about Mapp Marketing Cloud

Mediarithmics is a powerful data management software designed to help businesses effectively manage, analyze, and leverage their data to make informed decisions. The platform integrates with various data sources, including CRM systems, marketing platforms, and customer databases, to centralize all relevant data in one place. Mediarithmics uses advanced analytics and machine learning algorithms to ... Read more about Mediarithmics

Tallyfy is an outstanding business process management software designed to simplify workflow orchestration. It serves as a virtual guide, helping teams organize tasks effortlessly. With user-friendly features, Tallyfy empowers users to create, track, and optimize processes without the need for extensive technical expertise. Its intuitive interface ensures a smooth experience, allowing seamless col... Read more about Tallyfy

Customer Thermometer is a feedback collection tool that allows businesses to gauge customer satisfaction quickly and easily. It offers one-click email surveys, enabling customers to respond effortlessly. This tool integrates with various email and helpdesk platforms for streamlined operations. Key features include real-time reporting, alerting businesses instantly when feedback is received. Custom... Read more about Customer Thermometer

KnowledgeOwl is a comprehensive knowledge management software that excels in creating user-friendly, easily navigable knowledge bases. Ideal for both internal team use and customer support, its strength lies in its simplicity and flexibility. Users can quickly create detailed documentation, guides, and FAQs with an intuitive editor that requires no technical expertise. KnowledgeOwl's standout feat... Read more about KnowledgeOwl

CheckMarket is a comprehensive survey tool designed for businesses and researchers seeking to gather and analyze data efficiently. Known for its user-friendly interface, the software allows easy creation of surveys, even for those with limited technical skills. It offers a wide range of customizable templates suitable for various types of surveys, including customer satisfaction, employee feedback... Read more about CheckMarket

Calabrio ONE is a robust call center software solution designed to enhance customer engagement and operational efficiency in contact centers. This platform provides a comprehensive suite of tools for workforce optimization, quality assurance, and analytics, enabling organizations to deliver exceptional customer service. With Calabrio ONE, managers can effectively schedule agents, track performance... Read more about Calabrio ONE

CallMiner Eureka is a leading speech analytics software designed to help organizations analyze and improve customer interactions. This platform provides tools for transcribing and analyzing phone calls, identifying trends, and measuring customer sentiment, ensuring that businesses can enhance their service quality. With its intuitive interface, CallMiner Eureka allows users to easily access and re... Read more about CallMiner Eureka

Client Heartbeat is an advanced survey software designed to enhance customer feedback collection and improve satisfaction levels for businesses across various industries. This platform provides tools for creating and distributing surveys, tracking responses, and analyzing feedback, enabling organizations to gain valuable insights into customer experiences and preferences. With its user-friendly in... Read more about Client Heartbeat

Whatfix is a leading digital adoption platform designed to facilitate user onboarding and enhance the experience of software applications. This platform provides tools for creating interactive guides, tutorials, and training modules, ensuring that users can quickly learn how to navigate and utilize new software features. Whatfix includes analytics capabilities that track user engagement and learni... Read more about Whatfix

Intouch Insight CX Platform is a robust complaint management software designed to improve customer experience by efficiently handling and resolving customer complaints. This platform provides tools for tracking, categorizing, and analyzing complaints, enabling businesses to identify recurring issues and take corrective action. With automated workflows and real-time notifications, Intouch Insight C... Read more about Intouch Insight CX Platform

Lucky Orange is an innovative software tool designed to help businesses understand and improve their website's user experience. It offers a suite of features including real-time visitor tracking, heatmaps, session recordings, and conversion funnels. With real-time tracking, businesses can see how visitors are interacting with their site at any moment, offering immediate insights into user behavior... Read more about Lucky Orange

Maropost Marketing Cloud is a versatile digital marketing platform designed to streamline customer engagement across multiple channels. Its standout feature is the integration of email marketing, social media, mobile, and web channels into a single platform, enabling a unified approach to customer communications. The software shines with its advanced automation capabilities, allowing businesses to... Read more about Maropost Marketing Cloud

Glance is a robust web conferencing software that enhances online communication and collaboration for businesses and teams. With features such as screen sharing, video conferencing, and real-time chat, Glance makes it easy for users to connect and engage, regardless of location. The software is designed for various applications, including remote meetings, training sessions, and customer support, p... Read more about Glance

Mopinion is a powerful customer experience software designed to help businesses gather and analyze feedback from their customers effectively. This platform offers a comprehensive suite of tools for creating surveys, collecting insights, and measuring customer satisfaction across various touchpoints. With its user-friendly interface, Mopinion allows organizations to design customizable feedback for... Read more about Mopinion

Moxo is a powerful digital signature software designed to streamline document signing processes for businesses. This platform provides users with tools to create, send, and manage digital documents securely, ensuring that all transactions are efficient and compliant with legal standards. With features for customizable templates, multi-party signing, and real-time tracking, Moxo enhances the signin... Read more about Moxo

Zoomph is a comprehensive brand management software that enables businesses to monitor and analyze their brand’s online presence and reputation. This platform provides powerful tools for tracking social media mentions, analyzing sentiment, and measuring brand engagement across various digital channels. With its intuitive dashboard, users can easily visualize data and gain insights into their aud... Read more about Zoomph

Maropost is a sophisticated Email Tracking Software designed to optimize email marketing strategies for businesses. It offers a comprehensive suite of tools for creating, sending, and monitoring email campaigns, ensuring maximum engagement and effectiveness. Maropost’s intuitive interface allows marketers to design visually appealing emails, segment audiences, and automate email sequences based ... Read more about Maropost

CvLift is a customer experience software designed to elevate interactions with clients and improve overall satisfaction. It offers a suite of tools that enables businesses to better understand, engage, and support their customers across multiple touchpoints, including email, chat, social media, and phone. CvLift uses advanced sentiment analysis and AI-driven insights to track and measure customer ... Read more about CvLift

TeamSupport Messaging & Live Chat is a customer support software that empowers businesses to provide real-time assistance to customers through live chat, messaging, and chatbot interactions. This software helps improve customer satisfaction by offering an immediate communication channel where users can get answers to their questions or resolve issues without having to wait for email responses or p... Read more about TeamSupport Messaging & Live Chat

Bookafy is a user-friendly online appointment scheduling tool designed to simplify booking processes for businesses of all sizes. It offers a hassle-free way for clients to book appointments at their convenience. The platform seamlessly integrates with calendars, preventing double bookings and reducing scheduling conflicts. One of Bookafy's strengths lies in its customizable features, allowing bus... Read more about Bookafy

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport