Best Online Customer Satisfaction Software

In an always-connected world, many businesses prefer customer satisfaction software solutions that require no local installation. Below, you’ll find top online customer satisfaction software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.4 avg. rating from 08 reviews

Last Updated: October 01, 2025

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442 Software

Popular Picks in Customer Satisfaction Software

Survicate

Survicate

   (4.0)

$299 Per month

Typeform

Typeform

$25 Per month

Jotform

Jotform

$34 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Satisfaction Software

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STAMP is an innovative employee engagement software designed to enhance communication, collaboration, and workplace culture within organizations. This platform provides tools for gathering employee feedback, conducting surveys, and facilitating discussions, empowering organizations to understand their workforce better. With its userfriendly interface, STAMP enables employees to share their thought... Read more about STAMP

Free Trial

NA

Pricing Type

$3000 Per year

Location

United States

Kilterly is a cutting-edge customer experience software designed to enhance every interaction between businesses and their customers. By providing a comprehensive suite of tools for customer feedback, engagement, and support, Kilterly enables organizations to deliver exceptional service and build lasting relationships. The platform offers features such as customizable surveys, real-time feedback c... Read more about Kilterly

Free Trial

Available

Pricing Type

$249 Per feautre

Location

United States

Bizooy is a powerful review management software designed to help businesses enhance their online reputation and build trust with customers. With Bizooy, businesses can monitor, manage, and respond to customer reviews across multiple platforms, including Google, Yelp, Facebook, and industry-specific review sites. The software aggregates all reviews into a single dashboard, making it easy to track f... Read more about Bizooy

Free Trial

Available

Pricing Type

$79 Per user

Location

United States

Qrite is a customer satisfaction software solution designed to help businesses measure, track, and improve their customer satisfaction levels. The platform enables businesses to collect feedback from customers through surveys, questionnaires, and ratings, providing valuable insights into their experiences and expectations. Qrite’s survey tools can be customized to suit different customer touchpo... Read more about qrite

Free Trial

NA

Pricing Type

Contact Vendor

Location

Netherlands

Reptrics is an innovative onboarding software designed to streamline the process of welcoming new employees to an organization. It simplifies and automates various tasks related to employee induction, training, and document management, ensuring that new hires have a seamless transition into their roles. With Reptrics, businesses can create personalized onboarding workflows, allowing them to introd... Read more about Reptrics

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Je Donne Mon Avis is a customer satisfaction software designed to help businesses measure and improve the overall customer experience. The platform enables organizations to collect real-time feedback through surveys, questionnaires, and other interactive tools. These insights are essential for understanding customer needs, identifying pain points, and pinpointing areas of improvement. With Je Donn... Read more about Je Donne Mon Avis

Free Trial

NA

Pricing Type

Contact Vendor

Location

France

BeInContact is a powerful help desk software that helps businesses provide top-notch customer support and enhance user experiences. The platform offers a centralized ticketing system that allows support teams to manage and resolve customer inquiries efficiently. BeInContact supports multiple communication channels, including email, live chat, phone calls, and social media, ensuring that customers ... Read more about BeInContact

Free Trial

NA

Pricing Type

$38 Per user

Location

Italy

Reeview is a powerful review management software designed to help businesses monitor, collect, and respond to customer reviews across multiple platforms. With Reeview, businesses can track reviews from various sources, including Google, Yelp, Facebook, and other industry-specific review sites, all in one centralized dashboard. The software allows businesses to automatically respond to reviews, imp... Read more about Reeview

Free Trial

Available

Pricing Type

$49 Per month

Location

United Kingdom

Yevma is a payment processing software that enables businesses to securely handle online and in-store transactions with ease. The platform supports multiple payment methods, including credit cards, digital wallets, and contactless payments, offering convenience and flexibility for customers. Yevma’s real-time tracking and fraud detection features ensure secure payment processing, reducing the ri... Read more about Yevma

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Localyser is an innovative Review Management Software designed to help businesses monitor, manage, and enhance their online reputation through effective handling of customer reviews and feedback. By providing a centralized platform for tracking reviews across multiple channels, including Google, Yelp, Facebook, and industry-specific sites, Localyser ensures that businesses stay informed about thei... Read more about Localyser

Free Trial

Available

Pricing Type

$45 Per month

Location

Canada

Acute is a customer satisfaction software designed to help businesses measure, analyze, and improve customer experiences. Through customizable surveys, feedback forms, and net promoter score (NPS) tools, Acute enables organizations to capture valuable insights into customer satisfaction levels. The software's real-time reporting and analytics tools help businesses identify trends, address concerns... Read more about Acute

Free Trial

NA

Pricing Type

$25 Per user

Location

Romania

Leanbe is a customer engagement software that helps businesses interact with their customers effectively and foster long-lasting relationships. The platform provides tools for personalized communication, feedback collection, and customer journey mapping, ensuring that organizations can meet their customers' needs effectively. Leanbe’s analytics deliver insights into customer behavior, satisfacti... Read more about Leanbe

Free Trial

Available

Pricing Type

$0 Per month

Location

Armenia

Poppins is a user-friendly push notification software designed to help businesses engage and communicate with their audience more effectively. With Poppins, businesses can send personalized push notifications to users across different platforms, including mobile apps, websites, and desktop browsers. The software enables businesses to send timely, relevant messages directly to customers, whether it... Read more about poppins

Free Trial

NA

Pricing Type

Contact Vendor

Location

Luxembourg

Suggestar is a powerful survey software designed to help organizations gather valuable feedback and insights from their customers and stakeholders. This platform provides comprehensive tools for creating customizable surveys, distributing them across various channels, and analyzing responses seamlessly. With its user-friendly interface, users can easily design surveys, set up branching logic, and ... Read more about Suggestar

Free Trial

Available

Pricing Type

$500 Per feautre

Location

Canada

InsightSofa is a comprehensive Customer Satisfaction Software designed to help businesses measure, analyze, and improve customer satisfaction and loyalty. The platform offers tools for conducting surveys, collecting feedback, and tracking customer sentiment in real time, ensuring that businesses can understand and respond to customer needs effectively. InsightSofa features an intuitive interface t... Read more about InsightSofa

Free Trial

Available

Pricing Type

$89 Per month

Location

NA

Customer Happiness System is a dedicated customer satisfaction software designed to help businesses gauge and improve customer experience. This platform enables companies to gather feedback through surveys, monitor customer interactions, and analyze sentiment to gain insights into satisfaction levels. Customer Happiness System includes features for customizable surveys, automated follow-ups, and i... Read more about Customer Happiness System

Free Trial

Available

Pricing Type

$124 Per user

Location

United Kingdom

Geedesk is an advanced customer satisfaction software that empowers businesses to effectively measure and enhance customer experiences through real-time feedback. With its intuitive survey tools, Geedesk allows organizations to gather insights from customers at various touchpoints, ensuring that their voices are heard. The platform’s customizable survey options enable businesses to tailor questi... Read more about Geedesk

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Grab Your Reviews is a powerful reputation management software designed to help businesses track, manage, and enhance their online reputation. With its easy-to-use platform, Grab Your Reviews allows businesses to monitor online reviews across a variety of platforms, including Google, Yelp, and social media, in real time. The software alerts businesses when new reviews are posted, allowing them to ... Read more about Grab Your Reviews

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Surveyol is an easy-to-use survey software designed to help businesses gather insights and feedback from customers, employees, and other stakeholders. The platform allows users to create customizable surveys, questionnaires, and polls with various question types, including multiple-choice, Likert scales, and open-ended responses. Surveyol provides a range of templates to suit different survey need... Read more about Surveyol

Free Trial

Available

Pricing Type

$19 Per user

Location

United States

AboutMyHotel is an innovative reputation management software designed specifically for the hospitality industry. It helps hotels and accommodation providers monitor and manage their online reputation by aggregating reviews from multiple platforms, including TripAdvisor, Google, and Booking.com. With its user-friendly dashboard, hotel managers can easily track guest feedback, identify trends, and r... Read more about AboutMyHotel

Free Trial

Available

Pricing Type

$149 Per user

Location

Italy

Manage your Listings, Reputation, Social, Ads & Bookings, for 10 or 1000 locations All from 1 dashboard

Social Places is an innovative customer satisfaction software designed to help businesses manage and enhance their online reputation. This platform offers tools for collecting and analyzing customer feedback, monitoring reviews, and engaging with customers across various channels. Social Places enables organizations to respond to feedback in real time, ensuring that customer concerns are addressed... Read more about Social Places

Free Trial

Available

Pricing Type

Contact Vendor

Location

South Africa

Antlere is a customer relationship management (CRM) software that provides businesses with tools to streamline interactions, improve customer satisfaction, and enhance sales processes. The platform includes features like contact management, lead tracking, sales automation, and customer segmentation, enabling companies to manage their customer journey effectively. Antlere’s intuitive dashboard of... Read more about Antlere

Free Trial

Available

Pricing Type

$49 Per feautre

Location

United States

Preferrd is a specialized review management software designed to help businesses effectively monitor and manage their online reputation. This platform provides a comprehensive suite of tools for collecting customer feedback, analyzing sentiment, and responding to reviews across multiple platforms. With features such as automated review requests, in-depth analytics, and real-time notifications, Pre... Read more about Preferrd

Free Trial

Available

Pricing Type

$60 Per feautre

Location

United Kingdom

TurnFriendly is an intuitive help desk software solution designed to enhance customer support operations. It streamlines the management of customer queries, enabling teams to respond quickly and effectively. With features like ticket tracking, multi-channel support (email, chat, phone), and automated workflows, TurnFriendly helps businesses deliver a seamless support experience. The software offer... Read more about TurnFriendly

Free Trial

Available

Pricing Type

$490 Per month

Location

Germany

Headlamp is a remote work software designed to help teams collaborate efficiently and stay connected, no matter where they are working from. With the increasing trend of remote and hybrid work environments, Headlamp provides businesses with the tools they need to ensure that their teams remain productive and engaged. The platform offers a suite of features, including video conferencing, chat funct... Read more about Headlamp

Free Trial

NA

Pricing Type

$495 Per user

Location

United States

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