Best Online Customer Satisfaction Software

In an always-connected world, many businesses prefer customer satisfaction software solutions that require no local installation. Below, you’ll find top online customer satisfaction software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.4 avg. rating from 08 reviews

Last Updated: October 01, 2025

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442 Software

Popular Picks in Customer Satisfaction Software

Survicate

Survicate

   (4.0)

$299 Per month

Typeform

Typeform

$25 Per month

Jotform

Jotform

$34 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Satisfaction Software

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betterbunch is an intuitive review management software that helps businesses manage, collect, and analyze customer feedback to build a strong online reputation. The platform allows businesses to centralize all their reviews from multiple channels, including Google, Yelp, and Facebook, providing a unified dashboard for easier monitoring. betterbunch enables companies to respond to reviews in real t... Read more about betterbunch

Free Trial

NA

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Contact Vendor

Location

New Zealand

Satsum is an innovative customer experience software designed to help businesses enhance interactions with their customers across various touchpoints. This platform provides tools for gathering customer feedback, analyzing sentiment, and tracking engagement metrics, enabling organizations to gain valuable insights into customer preferences and behavior. With Satsum, businesses can create customize... Read more about Satsum

Free Trial

Available

Pricing Type

$45 Per user

Location

United Kingdom

ServiceGuru Kiosk is an innovative Customer Loyalty Software designed to help businesses enhance customer engagement, retention, and satisfaction through effective loyalty programs and personalized interactions. This comprehensive platform offers a range of features, including loyalty points management, rewards redemption, customer profiling, and analytics, ensuring that businesses can create and ... Read more about ServiceGuru Kiosk

Free Trial

Available

Pricing Type

$129 Per feautre

Location

United States

TellusFirst is a robust customer satisfaction software that helps organizations gather, analyze, and act on customer feedback effectively. This platform enables businesses to create customized surveys that can be deployed across multiple channels, including email, SMS, and web, ensuring broad reach and engagement. Users can analyze feedback in real time through intuitive dashboards that highlight ... Read more about TellusFirst

Free Trial

Available

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Contact Vendor

Location

Ireland

Emojicom is an innovative customer satisfaction software that enables businesses to gather and analyze customer feedback through a simple and engaging emoji-based system. The platform allows customers to express their satisfaction levels quickly, using a range of emojis to represent their experience. Emojicom’s feedback system is designed to be user-friendly, encouraging higher response rates an... Read more about Emojicom

Free Trial

Available

Pricing Type

$15 Per user

Location

Spain

Upfeed is an innovative customer satisfaction software designed to help businesses gather, analyze, and act on customer feedback to enhance their products and services. The platform offers a comprehensive suite of tools for creating and distributing surveys, collecting real-time feedback, and measuring customer satisfaction across various touchpoints. Upfeed's intuitive interface allows businesses... Read more about Upfeed

Free Trial

NA

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Location

France

MemberXP is a user-friendly survey software designed to help organizations collect feedback from members, customers, and employees. With its easy-to-use interface, MemberXP allows businesses to create custom surveys, polls, and questionnaires to gather valuable insights on customer satisfaction, employee engagement, product feedback, and more. The software offers a variety of question types, inclu... Read more about MemberXP

Free Trial

NA

Pricing Type

$12000 Per month

Location

United States

CSAT.AI is a quality management software that leverages artificial intelligence (AI) to enhance customer experience and satisfaction. It provides businesses with powerful tools to analyze customer feedback, track service quality, and identify improvement areas. CSAT.AI uses AI-driven sentiment analysis to assess customer interactions across various touchpoints, including surveys, calls, and chat s... Read more about CSAT.AI

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Available

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Location

United States

VirtlX 360° Success Management is a customer satisfaction software designed to provide a full-circle approach to tracking and enhancing customer experiences. Through detailed feedback management, survey tools, and real-time sentiment analysis, VirtlX enables businesses to gauge customer satisfaction accurately and improve loyalty. It offers a customizable dashboard that visualizes customer insigh... Read more about VirtlX 360° Success Management

Free Trial

Available

Pricing Type

$52 Per user

Location

United Kingdom

RiskHub is a dynamic Risk Management Software designed to help businesses identify, assess, and mitigate potential risks. By offering real-time tracking and reporting features, RiskHub enables organizations to monitor key risk indicators and respond proactively. The platform allows users to input, track, and manage a variety of risks, from financial and operational to cybersecurity threats. With c... Read more about Vidmonials

Free Trial

Available

Pricing Type

$29 Per month

Location

Germany

Reviewly.ai is an AI-powered review management software designed to help businesses monitor, manage, and improve their online reputation. With Reviewly.ai, companies can track customer feedback across multiple platforms, including Google, Yelp, Trustpilot, and social media, all from a single dashboard. The platform uses advanced natural language processing (NLP) and sentiment analysis to categoriz... Read more about Reviewly.ai

Free Trial

Available

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Location

United States

RevFee is an innovative customer satisfaction software designed to help businesses understand and enhance their customer experience. This platform offers a suite of tools to gather feedback through surveys, reviews, and direct customer interactions. With RevFee, companies can create customized feedback forms tailored to their specific needs, enabling them to measure customer satisfaction effective... Read more about RevFee

Free Trial

Available

Pricing Type

$29.99 Per month

Location

United Kingdom

W3Dart is an efficient bug tracking software that empowers development teams to identify, manage, and resolve software defects effectively. With its intuitive interface, users can log bugs, assign tasks, and prioritize issues based on severity. W3Dart provides real-time updates and notifications, ensuring that all team members are informed about the status of bug fixes. The software integrates sea... Read more about W3Dart

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Available

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Location

India

Prime AI is an ecommerce software designed to enhance online shopping experiences through AI-driven personalization and automation. The platform offers features for product recommendations, customer segmentation, and automated marketing, helping businesses increase conversions and customer loyalty. Prime AI’s intelligent recommendation engine tailors product suggestions to individual shoppers, i... Read more about Prime AI

Free Trial

NA

Pricing Type

$30 Per month

Location

United Kingdom

AirVote is a comprehensive customer experience management platform designed to capture real-time customer feedback through surveys, polls, and interactive voting tools. It helps businesses gather valuable insights by engaging customers in a simple and seamless way. The software provides intuitive features such as customizable templates, data analytics, and reporting tools, allowing businesses to a... Read more about AirVote

Free Trial

Available

Pricing Type

$30 Per year

Location

United States

Alterna CX is a comprehensive customer loyalty software designed to help businesses build and manage effective loyalty programs. This platform provides a suite of tools for creating personalized loyalty initiatives that engage customers and drive repeat business. With Alterna CX, organizations can design custom loyalty programs based on customer preferences, behaviors, and spending patterns, ensur... Read more about Alterna CX

Free Trial

NA

Pricing Type

$2000 Per month

Location

United States

Blue Zone is a robust Review Management Software designed to help businesses monitor, manage, and enhance their online reputation. The platform offers comprehensive tools for tracking customer reviews across multiple platforms, responding to feedback, and analyzing review trends. Features include automated review alerts, sentiment analysis, and customizable response templates, enabling businesses ... Read more about Blue Zone

Free Trial

Available

Pricing Type

$499 Per feautre

Location

United States

Calton is a sophisticated Review Management Software designed to help businesses monitor, manage, and enhance their online reputation through effective review management strategies. The software aggregates customer reviews from multiple platforms, including Google, Yelp, Facebook, and industry-specific sites, providing a centralized dashboard for easy access and management. Calton offers real-time... Read more about Calton

Free Trial

Available

Pricing Type

$30 Per user

Location

Italy

Roundesk is a comprehensive customer relationship management (CRM) software designed to help businesses build stronger customer relationships and drive growth. It provides tools for managing contacts, tracking interactions, automating marketing tasks, and analyzing customer data. Roundesk allows businesses to create personalized communication workflows, segment customers, and monitor engagement. T... Read more about Roundesk

Free Trial

Available

Pricing Type

$25 Per user

Location

France

SatisFactor is a customer satisfaction software designed to help businesses gather feedback, measure satisfaction levels, and improve customer experiences. The platform enables users to create customizable surveys, polls, and feedback forms, which can be distributed across various channels, including email, websites, and social media. SatisFactor includes advanced analytics tools for tracking key ... Read more about SatisFactor

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NA

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Location

United States

Bizratings is a customer satisfaction software designed to help businesses gather, analyze, and improve customer feedback. It provides tools for collecting ratings and reviews from clients, allowing companies to gain insights into customer experiences. With customizable surveys and feedback forms, Bizratings enables businesses to tailor questions to their specific needs and understand customer exp... Read more about Bizratings

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Available

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Location

United States

Churnfree is a customer satisfaction software designed to help businesses retain customers by reducing churn and enhancing the overall customer experience. The platform leverages advanced analytics and machine learning algorithms to identify at-risk customers before they leave, enabling businesses to take proactive measures to improve retention. Churnfree analyzes customer behavior and interaction... Read more about Churnfree

Free Trial

Available

Pricing Type

$49 Per month

Location

United States

Magic is a cutting-edge review management software designed to help businesses gather, manage, and respond to customer reviews across various platforms. This software allows businesses to monitor customer feedback in real time, enabling them to address concerns, thank satisfied customers, and improve their online reputation. Magic offers features such as automated review solicitation, sentiment an... Read more about Magic

Free Trial

NA

Pricing Type

$159 Per month

Location

Singapore

Numr CXM is a robust customer experience management (CXM) software designed to help businesses improve customer satisfaction and loyalty through data-driven insights. By gathering feedback from various touchpoints, including surveys, social media, and direct communication, Numr CXM offers a comprehensive view of customer sentiment. The software uses advanced analytics to identify trends, pain poin... Read more about Numr CXM

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Quality Driven Software is a powerful customer satisfaction software designed to help businesses measure and enhance their service quality. This platform allows organizations to collect feedback from customers through surveys and reviews, providing valuable insights into their experiences. With its user-friendly interface, Quality Driven enables businesses to analyze customer data, identify trends... Read more about Quality Driven Software

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NA

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Location

United States

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