Best Online Customer Satisfaction Software

In an always-connected world, many businesses prefer customer satisfaction software solutions that require no local installation. Below, you’ll find top online customer satisfaction software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.4 avg. rating from 08 reviews

Last Updated: October 01, 2025

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442 Software

Popular Picks in Customer Satisfaction Software

Survicate

Survicate

   (4.0)

$299 Per month

Typeform

Typeform

$25 Per month

Jotform

Jotform

$34 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Satisfaction Software

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Engage 365 is a comprehensive customer loyalty software designed to help businesses increase customer retention, foster brand loyalty, and drive repeat purchases. The platform enables businesses to create personalized loyalty programs that reward customers for their continued support. With Engage 365, businesses can offer various reward options, including points, discounts, exclusive access, and o... Read more about Engage 365

Free Trial

NA

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Location

United Arab Emirates

Deep Talk is an advanced natural language processing (NLP) software designed to help organizations analyze and understand human language more effectively. This platform provides users with tools to process text data, extract insights, and automate language-related tasks. With Deep Talk, businesses can enhance their customer service operations by analyzing customer interactions, sentiment, and inte... Read more about Deep Talk

Free Trial

Available

Pricing Type

$90 Per month

Location

France

Raaft is a customer satisfaction software designed to help businesses monitor and improve their customer service through real-time feedback and analytics. This powerful platform allows companies to collect customer ratings, reviews, and survey responses across multiple touchpoints, providing a comprehensive view of customer satisfaction. Raaft’s intuitive interface enables businesses to create c... Read more about Raaft

Free Trial

Available

Pricing Type

$79 Per month

Location

United States

ProductHQ is a versatile project management software designed to streamline collaboration and productivity within teams. It offers tools for task management, scheduling, and progress tracking, allowing users to organize projects efficiently. With features like customizable dashboards, reporting, and team communication, ProductHQ enhances visibility into project timelines and resource allocation. T... Read more about ProductHQ

Free Trial

Available

Pricing Type

$12 Per month

Location

United States

Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, and referral incentives. Preferred Patron Loyalty allows businesses to track customer activity, analyze spending patterns... Read more about Preferred Patron Loyalty

Free Trial

Available

Pricing Type

$0 Per month

Location

United States

Q One is a versatile Survey Software designed to help businesses and organizations gather valuable insights through customizable and user-friendly surveys. This comprehensive platform offers a wide range of question types, including multiple-choice, rating scales, and open-ended responses, allowing users to create tailored surveys that meet their specific needs. Q One supports seamless distributio... Read more about Q One

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Location

Canada

MirrorWave is a versatile survey software that empowers organizations to gather, analyze, and act on feedback from customers, employees, and stakeholders. With its intuitive design, MirrorWave allows users to create customizable surveys using a wide range of question types, including multiple-choice, open-ended, and rating scales. The platform’s drag-and-drop interface simplifies the survey crea... Read more about MirrorWave

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NA

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Location

New Zealand

Merren is an intuitive customer satisfaction software designed to help businesses gather valuable feedback and improve their customer experience. The software allows companies to collect real-time insights from customers via surveys, reviews, and ratings. With customizable survey templates and multiple response formats, Merren helps businesses measure satisfaction across various touchpoints, from ... Read more about Merren

Free Trial

NA

Pricing Type

$49 Per user

Location

United States

Opinaê is an innovative Survey Software designed to help businesses and organizations create, distribute, and analyze surveys effectively. It offers a comprehensive platform for gathering valuable insights from customers, employees, and stakeholders, ensuring that decision-makers have access to accurate and actionable data. Opinaê features an intuitive drag-and-drop survey builder that allows us... Read more about Opinaê

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NA

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Location

Brazil

Responsly is a versatile survey software designed to help businesses collect valuable feedback from customers, employees, and stakeholders. The platform allows users to create customized surveys for a variety of purposes, including customer satisfaction, market research, employee engagement, and product feedback. Responsly offers a range of survey templates, making it easy to create professional s... Read more about Responsly

Free Trial

Available

Pricing Type

$49 Per month

Location

Poland

FanExam is a customer satisfaction software that allows businesses to measure and improve customer experiences through feedback and survey tools. Built around the Net Promoter Score (NPS) framework, FanExam enables companies to gather actionable insights directly from their customers. The software helps businesses create customized surveys, distribute them via multiple channels, and analyze the re... Read more about FanExam

Free Trial

Available

Pricing Type

$29 Per user

Location

Netherlands

Surveyapp is a user-friendly survey software that helps businesses collect valuable feedback from customers, employees, and stakeholders. The platform offers a variety of customizable survey templates and question types, enabling users to create surveys tailored to their specific needs. With powerful data analysis and reporting tools, Surveyapp automatically compiles results and generates insights... Read more about Surveyapp

Free Trial

Available

Pricing Type

$23.99 Per month

Location

United Kingdom

thanks! is an innovative employee recognition software designed to help organizations foster a culture of appreciation and engagement among their workforce. This platform provides tools for recognizing and rewarding employee contributions, enabling businesses to enhance morale and motivation. With features such as customizable recognition programs, real-time feedback, and social sharing capabiliti... Read more about thanks!

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Location

Japan

FeedbackRIG is an advanced customer satisfaction software designed to help businesses gather, analyze, and act on customer feedback to improve their products and services. The platform provides an easytouse interface for collecting customer reviews, ratings, and survey responses across multiple channels, such as websites, mobile apps, and social media platforms. With customizable survey templates,... Read more about FeedbackRIG

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Available

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Location

United Kingdom

Fynzo Feedback is a powerful customer satisfaction software designed to help businesses gather, analyze, and act on customer feedback effectively. This platform provides comprehensive tools for creating surveys, conducting polls, and measuring customer satisfaction metrics. With Fynzo Feedback, organizations can design customizable questionnaires to capture insights from customers regarding their ... Read more about Fynzo Feedback

Free Trial

Available

Pricing Type

$21 Per month

Location

India

Tatvam is a powerful survey software designed to help organizations gather insights and feedback from customers, employees, and stakeholders effectively. This platform provides a comprehensive suite of tools for creating, distributing, and analyzing surveys seamlessly. With its user-friendly interface, Tatvam allows users to design customized surveys with various question types, including multiple... Read more about Tatvam

Free Trial

NA

Pricing Type

$49 Per month

Location

United States

UpMyShop! is a comprehensive customer satisfaction software designed to help businesses monitor, assess, and improve customer experience. It offers tools for collecting feedback through surveys, reviews, and rating systems, providing valuable insights into customer preferences and satisfaction levels. The platform uses AI-powered analytics to detect patterns and trends, enabling businesses to unde... Read more about UpMyShop!

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Available

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Location

France

Retamo is an innovative review management software designed to help businesses monitor and manage their online reputation effectively. The platform provides tools for collecting, analyzing, and responding to customer reviews across various platforms, ensuring that organizations can engage with their audience and address feedback promptly. Retamo allows users to create customized review requests an... Read more about Retamo

Free Trial

Available

Pricing Type

$19 Per month

Location

Germany

Opinyin is a dedicated customer satisfaction software designed to help organizations measure and enhance their customer experience effectively. This platform provides tools for gathering feedback through surveys, polls, and reviews, allowing businesses to gain valuable insights into customer perceptions and satisfaction levels. With Opinyin, users can easily create customized surveys tailored to t... Read more about Opinyin

Free Trial

Available

Pricing Type

$7.7 Per month

Location

United Kingdom

Capturi is a powerful speech analytics software designed to help organizations gain valuable insights from customer interactions. By analyzing recorded conversations, Capturi identifies key trends, customer sentiments, and potential areas for improvement in service delivery. The software provides tools for transcribing audio files, extracting actionable data, and generating comprehensive reports o... Read more about Capturi

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NA

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Location

Denmark

WeHelp is a customer experience (CX) software platform designed to enhance the way businesses interact with their customers. By leveraging advanced analytics and feedback tools, WeHelp enables businesses to understand customer needs, identify pain points, and improve service delivery. The software includes features for collecting and analyzing customer feedback through surveys, chatbots, and socia... Read more about WeHelp

Free Trial

Available

Pricing Type

$19 Per feautre

Location

United States

GetFeedy is a comprehensive customer satisfaction software designed to help businesses gather, analyze, and act on customer feedback to enhance service quality and foster loyalty. By providing tools for collecting feedback through multiple channels such as surveys, ratings, and direct comments, GetFeedy enables businesses to understand their customers' needs and preferences in real-time. The softw... Read more about GetFeedy

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NA

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Location

India

Screeb is a user-friendly survey software designed to help businesses collect feedback, gather insights, and improve decision-making through customizable surveys and questionnaires. The platform allows users to create surveys with a variety of question types, including multiple choice, open-ended, and Likert scale questions. Screeb’s intuitive drag-and-drop interface makes it easy to design surv... Read more about Screeb

Free Trial

Available

Pricing Type

$79 Per month

Location

France

Upzelo is a specialized customer success software designed to help organizations enhance customer engagement and drive retention effectively. This platform provides users with tools to monitor customer interactions, track usage patterns, and assess satisfaction levels seamlessly. With Upzelo, businesses can easily identify at-risk customers, implement proactive engagement strategies, and ensure th... Read more about Upzelo

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NA

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Location

United Kingdom

WheelQ is an innovative customer experience software designed to help organizations enhance interactions with their customers and improve overall satisfaction. It offers a comprehensive suite of tools including feedback collection, sentiment analysis, journey mapping, and reporting, ensuring that businesses can effectively monitor and manage customer experiences. WheelQ's intuitive interface allow... Read more about WheelQ

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Location

Finland

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