Best Customer Engagement Software

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

  • 4.3 avg. rating from 05 reviews

Last Updated: October 01, 2025

975 Software

List of Best Customer Engagement Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Churn Management

Engagement Tracking

Email Management

Social Media Integration

CRM

Multi-Language

Real Time Analytics

Campaign Management

Content Management

Event Triggered Actions

Feedback Management

Multi-Channel Communication

Customer Database

Surveys & Feedback

Customer Experience Management

Communication Management

Live Chat

Customer Segmentation

Visual Analytics

Customer History

Customer Portal

Sentiment Analysis

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Customer Engagement Software that is:

Usermost is a customer engagement software designed to help businesses enhance customer experiences, foster loyalty, and drive long-term relationships. By offering a suite of powerful engagement tools, Usermost enables businesses to interact with customers across various channels, including email, SMS, web chat, and social media. With features like targeted messaging, personalized recommendations,... Read more about Usermost

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

SuccessBoard is a customer success software designed to help businesses enhance their customer relationships by providing actionable insights into customer health, satisfaction, and engagement. The platform offers a comprehensive view of each customer’s journey, from onboarding to ongoing support, enabling businesses to track important metrics such as churn risk, product usage, and customer sati... Read more about SuccessBoard

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Hailr is a customer loyalty software designed to help businesses build long-term relationships with their customers through personalized rewards programs. The platform allows businesses to create and manage loyalty programs that are tailored to their unique customer base, offering rewards such as discounts, points, exclusive access, or special promotions. Hailr’s features include automated email... Read more about Hailr

Free Trial

NA

Pricing Type

Contact Vendor

Location

South Africa

Automatically send a LinkedIn DM when a new user signs up for your SaaS

Boost Activation Rates: Automatically send personalized LinkedIn DMs the moment someone signs up. Example: A welcome message that says, "Thanks for joining us! Here’s a quick tip to get you started..." immediately reaches new users, making them feel valued and seen. Convert More Users: Target engaged users with special offers through LinkedIn DMs, effectively converting them into premium sub... Read more about Welcomessage

Free Trial

7 Days

Pricing Type

Contact Vendor

Location

France

TalkDirect is an innovative customer engagement software designed to enhance direct communication between businesses and their customers. It offers a comprehensive platform for managing customer interactions across multiple channels, including SMS, email, and messaging apps. TalkDirect provides robust tools for personalized messaging, automated campaigns, and real-time customer support, fostering ... Read more about TalkDirect

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Platos is a feature-rich survey software designed to help businesses and organizations gather valuable feedback from customers, employees, and other stakeholders. Whether conducting market research, employee engagement surveys, or customer satisfaction assessments, Platos provides an intuitive platform to create, distribute, and analyze surveys. The software offers customizable survey templates, q... Read more about Platos

Free Trial

Available

Pricing Type

$195 Per user

Location

Australia

Sweesh is a powerful SMS marketing software that helps businesses engage with their customers through personalized text messaging campaigns. With Sweesh, businesses can create and send bulk SMS messages to their customer base, promoting sales, discounts, events, and updates in real time. The platform allows for easy segmentation of contact lists, enabling businesses to target specific customer gro... Read more about Sweesh

Free Trial

NA

Pricing Type

Contact Vendor

Location

South Africa

texti.fi is a versatile SMS marketing software designed to help businesses engage with their customers through personalized, timely, and effective text message campaigns. With an intuitive interface, texti.fi allows businesses to create and send SMS messages to large customer lists, providing them with an easy way to communicate promotions, reminders, and updates. The platform supports segmentatio... Read more about texti.fi

Free Trial

Available

Pricing Type

Contact Vendor

Location

Latvia

Brisebox is an innovative customer engagement software designed to help businesses connect with their customers in meaningful ways. By leveraging personalized messaging, real-time support, and AI-powered chatbots, Brisebox enables businesses to engage customers across multiple channels, including email, chat, and social media. The platform includes tools for automating communication, sending targe... Read more about Brisebox

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Retentional is a customer success software that helps businesses strengthen customer relationships, reduce churn, and enhance client satisfaction. This platform provides tools for tracking customer interactions, monitoring engagement metrics, and identifying at-risk accounts. Retentional’s automated workflows enable customer success teams to set up personalized onboarding, training, and support ... Read more about Retentional

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

Ownchat is a conversational marketing platform software that enables businesses to engage with customers through automated chat interactions, enhancing customer experience and lead generation. The platform’s AI-driven chatbots handle customer queries, provide personalized product recommendations, and guide users through the sales funnel, creating a seamless shopping experience. Ownchat integrate... Read more about Ownchat

Free Trial

Available

Pricing Type

$53 Per feautre

Location

India

Wetroo is a powerful lead management software designed to help businesses capture, nurture, and convert leads into customers. With Wetroo, companies can automate the lead generation process, track interactions, and ensure that no lead falls through the cracks. The platform offers tools for capturing leads through multiple channels, including web forms, email campaigns, and social media integration... Read more about Wetroo

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Notilify is a powerful SMS marketing software that enables businesses to reach and engage their customers through targeted text message campaigns. The platform offers a user-friendly interface that allows businesses to create, schedule, and send personalized SMS messages to their audience. Notilify’s advanced segmentation tools help businesses categorize their contacts based on demographics, pur... Read more about Notilify

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

Prodoc AI is an intelligent customer engagement software that uses artificial intelligence to enhance customer interactions across multiple channels, including email, live chat, social media, and more. The platform helps businesses personalize communication, automate responses, and provide real-time support, all while improving customer satisfaction and reducing response times. Prodoc AI uses mach... Read more about Prodoc AI

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

i-reception is an innovative customer engagement software designed to enhance visitor management and improve interactions in various settings, including offices, hotels, and event venues. This platform provides tools for managing guest check-ins, tracking visitor information, and facilitating communication between staff and guests. With i-reception, organizations can create a seamless check-in exp... Read more about i-reception

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

CieloPay is a customer loyalty software designed to help businesses build and maintain strong relationships with their customers. The platform provides tools for creating and managing loyalty programs that reward customers for their purchases and engagement. With features like points tracking, tiered rewards, and personalized promotions, CieloPay empowers organizations to enhance customer retentio... Read more about CieloPay

Free Trial

NA

Pricing Type

$0.01 Per feautre

Location

United States

Caazam! is a cutting-edge live chat software designed to enhance customer engagement and support for businesses of all sizes. With its intuitive interface and robust features, Caazam! enables real-time communication between businesses and their customers, fostering stronger relationships and improved satisfaction. The software offers customizable chat widgets, automated responses, and AI-powered c... Read more about Caazam!

Free Trial

Available

Pricing Type

$50 Per user

Location

United States

RealThanks is a customer loyalty software designed to help businesses foster stronger relationships with their customers through rewards programs and personalized engagement. With RealThanks, businesses can create customized loyalty programs that offer incentives for repeat purchases, referrals, and other actions that benefit the business. The software supports multiple reward structures, includin... Read more about RealThanks

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

SalesMonday is an Email Marketing Software designed to help businesses create and execute effective email campaigns with ease. With an intuitive interface, it allows users to design visually appealing emails, segment audiences, and automate workflows, making it simple to reach the right people with the right message. SalesMonday’s advanced analytics provide detailed insights into open rates, cli... Read more about SalesMonday

Free Trial

Available

Pricing Type

$99 Per month

Location

India

Gallabox is an innovative customer relationship management (CRM) software designed to help businesses manage and nurture customer relationships more effectively. It offers a comprehensive set of tools for tracking customer interactions, managing leads, and automating sales and marketing processes. Gallabox’s intuitive dashboard allows businesses to view customer data in a centralized location, h... Read more about Gallabox

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Sofia Pulse is a conversational marketing platform designed to enhance customer engagement and sales by enabling businesses to communicate directly with customers in real-time through messaging and chatbots. The software combines artificial intelligence and natural language processing (NLP) to create personalized, interactive conversations with website visitors, customers, and leads. Sofia Pulse c... Read more about Sofia Pulse

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

Userlot is a customer success software designed to help businesses foster stronger relationships with their clients by providing tools for engagement, support, and retention. The software enables businesses to track and manage customer interactions, ensuring that every touchpoint is optimized for positive outcomes. With Userlot, teams can set up automated workflows, providing timely responses to c... Read more about Userlot

Free Trial

Available

Pricing Type

$99 Per feautre

Location

Australia

Edaya is a hospitality property management software designed to streamline operations for hotels, resorts, and other lodging facilities. It provides tools for managing reservations, guest check-ins, housekeeping, and billing, ensuring a seamless experience for both guests and staff. Edaya integrates with online booking platforms, enabling real-time room availability updates and simplifying reserva... Read more about Edaya

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

EngagePackage is a comprehensive customer engagement software designed to help businesses build stronger relationships with their customers. With its multi-channel communication capabilities, EngagePackage allows businesses to reach customers through email, SMS, social media, and live chat, all from one unified platform. The software’s automation features enable businesses to set up personalized... Read more about EngagePackage

Free Trial

Available

Pricing Type

$149 Per month

Location

United Arab Emirates

Visence is a robust customer engagement software designed to help businesses connect with their customers through personalized experiences and multi-channel communication. The platform uses data-driven insights to create targeted campaigns that enhance customer interactions across email, social media, web, and mobile. Visence offers tools for customer segmentation, allowing businesses to tailor th... Read more about Visence

Free Trial

NA

Pricing Type

Contact Vendor

Location

France

No buyer guide found.

Frequently Asked Questions

Customer Engagement Software helps businesses interact with customers across multiple channels to build stronger relationships, loyalty, and brand advocacy.

It boosts customer satisfaction, improves retention rates, drives sales growth, and enhances the overall customer experience by offering personalized interactions.

Important features include multi-channel communication, personalized messaging, customer journey mapping, analytics, feedback management, and automation capabilities.

Look for real-time engagement tools, omnichannel support, ease of use, integration capabilities, automation features, and detailed customer analytics.

It facilitates meaningful interactions with customers through messaging, notifications, surveys, loyalty programs, and personalized marketing efforts.

Choose based on your audience engagement goals, preferred communication channels, need for automation, analytics capabilities, and integration with CRM tools.

Deployment type is crucial—cloud-based solutions offer remote access and scalability, while on-premise options provide greater control and customization.

Check if it supports increasing user bases, handles larger communication volumes, allows for automation at scale, and integrates new communication channels easily.

Compare personalization options, automation strength, analytics depth, omnichannel support, integration flexibility, and ease of campaign management.

Yes, it supports communication across various channels like email, SMS, chatbots, social media, mobile apps, and websites for a seamless experience.

Yes, Customer Engagement Software comes in both cloud-based and on-premise options, depending on business needs and security preferences.

It integrates with CRM systems, marketing automation platforms, analytics tools, customer service software, and loyalty management solutions to create unified experiences.

Related Categories