Best Customer Engagement Software

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

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Last Updated: October 01, 2025

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List of Best Customer Engagement Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Churn Management

Engagement Tracking

Email Management

Social Media Integration

CRM

Multi-Language

Real Time Analytics

Campaign Management

Content Management

Event Triggered Actions

Feedback Management

Multi-Channel Communication

Customer Database

Surveys & Feedback

Customer Experience Management

Communication Management

Live Chat

Customer Segmentation

Visual Analytics

Customer History

Customer Portal

Sentiment Analysis

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Customer Engagement Software that is:

Swan AI is an advanced customer engagement software designed to help businesses build stronger, more personalized relationships with their customers. By leveraging artificial intelligence, Swan AI offers a suite of tools that enable companies to track customer interactions, predict behavior, and deliver targeted messaging across multiple channels. The software helps businesses automate personalize... Read more about Swan AI

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

ChatterPillar is a dynamic customer engagement software designed to help businesses build and maintain stronger relationships with their customers. With the rise of omnichannel communication, ChatterPillar provides a centralized platform for businesses to interact with customers across various channels, including email, live chat, social media, and messaging apps. The software allows businesses to... Read more about ChatterPillar

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

360 WiFi Marketing is an innovative customer loyalty software designed to enhance engagement and retention for businesses across various industries. This platform enables organizations to create and manage loyalty programs that reward customers for their purchases and interactions. With customizable rewards and offers, businesses can tailor their loyalty initiatives to meet customer preferences, e... Read more about 360 WiFi Marketing

Free Trial

Available

Pricing Type

$79.99 Per feautre

Location

United Kingdom

AlphaGen is a dynamic idea management software designed to help organizations foster innovation and streamline the process of capturing and developing new ideas. This comprehensive platform offers a suite of tools that facilitate idea submission, collaboration, evaluation, and implementation, ensuring that businesses can harness the creative potential of their teams. AlphaGen’s user-friendly int... Read more about AlphaGen

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Netrising is a comprehensive customer engagement software designed to help businesses enhance their interactions with customers and build lasting relationships. This platform provides a suite of tools for personalized marketing, customer feedback collection, and loyalty program management, enabling organizations to engage their audience effectively. With its user-friendly interface, users can easi... Read more about Netrising

Free Trial

NA

Pricing Type

Contact Vendor

Location

Italy

Avantage Business is a CRM software that empowers companies to build and nurture customer relationships while streamlining sales processes. It includes tools for contact management, lead tracking, and sales automation, helping teams manage pipelines effectively and improve customer interactions. With analytics features, Avantage Business provides insights into customer behavior and preferences, en... Read more about Avantage Business

Free Trial

NA

Pricing Type

$27 Per user

Location

France

Commenze is an innovative customer engagement software that helps businesses build deeper relationships with their customers through personalized and meaningful interactions. Designed to provide omnichannel support, Commenze allows companies to engage with their customers via email, social media, chat, SMS, and more. With advanced AI and machine learning capabilities, the platform can analyze cust... Read more about Commenze

Free Trial

Available

Pricing Type

$6 Per user

Location

United Kingdom

Umanest is a business performance management software that helps organizations set goals, track KPIs, and monitor overall performance across departments. The platform provides tools for aligning business objectives, evaluating team progress, and analyzing results, supporting strategic growth initiatives. Umanest’s customizable dashboards allow users to view real-time metrics, identify trends, an... Read more about Umanest

Free Trial

NA

Pricing Type

Contact Vendor

Location

New Zealand

Surlet is an innovative customer engagement software designed to help businesses enhance their interactions with customers and build lasting relationships. This platform provides comprehensive tools for managing customer communications, tracking engagement metrics, and personalizing marketing efforts. With Surlet, organizations can easily create and manage targeted marketing campaigns, collect cus... Read more about Surlet

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Tallydigital is a powerful customer engagement software that helps businesses interact with their customers across multiple digital channels. Whether it’s email, social media, SMS, or live chat, Tallydigital centralizes customer interactions in one platform, allowing businesses to respond quickly and efficiently. The software provides tools for creating personalized messaging campaigns, segmenti... Read more about tallydigital

Free Trial

NA

Pricing Type

Contact Vendor

Location

Australia

Smidge is an innovative live chat software designed to enhance customer service and engagement through real-time messaging. The platform allows businesses to provide immediate assistance to website visitors, answering questions, solving problems, and guiding potential customers through their purchasing journey. Smidge integrates easily with websites and mobile applications, providing an intuitive,... Read more about Smidge

Free Trial

NA

Pricing Type

$90 Per user

Location

Australia

Konvert is an easy-to-use learning management system (LMS) designed to help organizations manage, deliver, and track their training programs efficiently. The platform offers features to create and deliver online courses, host live webinars, and track learner progress with detailed analytics. With its intuitive user interface, Konvert makes it easy for administrators to set up courses, assign train... Read more about Konvert

Free Trial

Available

Pricing Type

$499 Per month

Location

United States

Opportunity CRM is a versatile customer relationship management software designed to help businesses track, manage, and nurture their customer interactions more effectively. This platform offers a comprehensive set of tools for managing leads, sales, customer communications, and pipeline activities in one place. Opportunity CRM enables users to create detailed customer profiles, track sales progre... Read more about Opportunity CRM

Free Trial

NA

Pricing Type

$20 Per user

Location

Italy

Message Exchange is a customer engagement software designed to facilitate seamless communication between businesses and their customers across multiple channels. The platform provides tools for managing email, SMS, and in-app messaging, enabling companies to reach their customers effectively and consistently. Message Exchange allows users to segment audiences, personalize messages, and track engag... Read more about Message Exchange

Free Trial

Available

Pricing Type

$25 Per month

Location

United States

TierPeak is an all-in-one marketing software designed to help businesses plan, execute, and optimize their marketing campaigns. The platform includes a suite of tools for social media management, email marketing, content creation, and analytics, making it easy for businesses to manage all aspects of their marketing strategy in one place. With TierPeak, businesses can schedule posts, track engageme... Read more about TierPeak

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

ClowID is a customer data platform (CDP) designed to centralize and manage customer data from various touchpoints into one unified platform. It collects, organizes, and analyzes customer data from websites, social media, email campaigns, and CRM systems, giving businesses a complete 360-degree view of their customers. By unifying this information, ClowID enables businesses to personalize marketing... Read more about ClowID

Free Trial

NA

Pricing Type

Contact Vendor

Location

Spain

KNVEY is a robust Digital Experience Platform (DXP) that enables businesses to create, manage, and optimize digital experiences across multiple channels. With its modular architecture, KNVEY offers tools for content management, personalization, and user engagement, making it suitable for websites, mobile apps, and social media. The platform’s powerful analytics provide insights into user behavio... Read more about KNVEY

Free Trial

Available

Pricing Type

$500 Per month

Location

United States

Patch is a customer engagement software designed to help businesses create meaningful connections with their customers across multiple channels. This platform allows businesses to send personalized messages, notifications, and updates to customers based on their behavior, preferences, and engagement history. Patch helps enhance customer loyalty and retention by automating the delivery of relevant ... Read more about Patch

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

EngageLab is a customer engagement software designed to help businesses build meaningful relationships with their customers through personalized communication and targeted campaigns. The platform allows businesses to create and manage multi-channel engagement strategies, including email, SMS, social media, and push notifications, all from a single dashboard. EngageLab’s advanced segmentation fea... Read more about EngageLab

Free Trial

NA

Pricing Type

Contact Vendor

Location

Singapore

Cockpit is a productivity software designed to help businesses and individuals optimize their workflow, increase efficiency, and stay organized. With its customizable dashboard, Cockpit provides users with an overview of all their ongoing tasks, projects, and deadlines in one centralized space. The software includes tools for task management, time tracking, and project collaboration, enabling team... Read more about Cockpit

Free Trial

NA

Pricing Type

Contact Vendor

Location

France

VoyagerNetz is a powerful debt collection software designed to streamline and optimize the collections process for businesses. With its user-friendly interface, VoyagerNetz enables organizations to manage accounts receivable efficiently, tracking outstanding debts and automating follow-up communications. The software features advanced analytics tools that provide insights into collection performan... Read more about VoyagerNetz

Free Trial

Available

Pricing Type

$1500 Per year

Location

South Africa

QB Salespulse is a powerful customer engagement software designed to help businesses enhance their relationships with customers. This comprehensive platform offers tools for managing customer interactions, tracking sales activities, and analyzing engagement metrics. With its intuitive interface, QB Salespulse enables teams to streamline communication and collaboration, ensuring that all customer i... Read more about QB Salespulse

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Emojise is an innovative customer experience software designed to help organizations enhance their interactions with customers across various channels. This platform provides tools for collecting feedback, analyzing customer sentiment, and improving service delivery based on real-time insights. With Emojise, businesses can create customizable surveys and polls to gather valuable feedback from cust... Read more about Emojise

Free Trial

NA

Pricing Type

$19.9 Per month

Location

United Kingdom

EVERLEAD is a lead management software designed to help businesses capture, track, and convert leads into customers. The platform offers tools for managing leads through the entire sales funnel, from lead capture to nurturing and conversion. EVERLEAD includes features for lead scoring, segmentation, and automated follow-up emails, ensuring that businesses can engage with leads at the right time. T... Read more about EVERLEAD

Free Trial

Available

Pricing Type

$49 Per user

Location

Germany

CartyLabs is a customer communications management (CCM) software platform designed to streamline and personalize communications between businesses and their customers. It enables organizations to create, manage, and deliver customized communications across multiple channels, including email, SMS, web, and print. The platform's advanced automation tools help businesses reach their customers with ti... Read more about CartyLabs

Free Trial

Available

Pricing Type

$4.99 Per month

Location

United States

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Frequently Asked Questions

Customer Engagement Software helps businesses interact with customers across multiple channels to build stronger relationships, loyalty, and brand advocacy.

It boosts customer satisfaction, improves retention rates, drives sales growth, and enhances the overall customer experience by offering personalized interactions.

Important features include multi-channel communication, personalized messaging, customer journey mapping, analytics, feedback management, and automation capabilities.

Look for real-time engagement tools, omnichannel support, ease of use, integration capabilities, automation features, and detailed customer analytics.

It facilitates meaningful interactions with customers through messaging, notifications, surveys, loyalty programs, and personalized marketing efforts.

Choose based on your audience engagement goals, preferred communication channels, need for automation, analytics capabilities, and integration with CRM tools.

Deployment type is crucial—cloud-based solutions offer remote access and scalability, while on-premise options provide greater control and customization.

Check if it supports increasing user bases, handles larger communication volumes, allows for automation at scale, and integrates new communication channels easily.

Compare personalization options, automation strength, analytics depth, omnichannel support, integration flexibility, and ease of campaign management.

Yes, it supports communication across various channels like email, SMS, chatbots, social media, mobile apps, and websites for a seamless experience.

Yes, Customer Engagement Software comes in both cloud-based and on-premise options, depending on business needs and security preferences.

It integrates with CRM systems, marketing automation platforms, analytics tools, customer service software, and loyalty management solutions to create unified experiences.

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