Best Customer Engagement Software

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

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Last Updated: October 01, 2025

975 Software

List of Best Customer Engagement Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Churn Management

Engagement Tracking

Email Management

Social Media Integration

CRM

Multi-Language

Real Time Analytics

Campaign Management

Content Management

Event Triggered Actions

Feedback Management

Multi-Channel Communication

Customer Database

Surveys & Feedback

Customer Experience Management

Communication Management

Live Chat

Customer Segmentation

Visual Analytics

Customer History

Customer Portal

Sentiment Analysis

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Customer Engagement Software that is:

HRComplete is a comprehensive Human Resource Software designed to manage and optimize HR functions, from recruitment to employee engagement. The software offers tools for tracking applicant information, onboarding new hires, managing payroll, and overseeing employee performance. With HRComplete, HR teams can centralize all HR-related tasks, enabling better organization and efficiency. The platform... Read more about SuperLeads

Free Trial

Available

Pricing Type

Contact Vendor

Location

Mexico

eBuildAuto is a customer engagement software solution specifically designed for the automotive industry, enabling dealerships and auto service providers to enhance their interactions with customers and improve retention. The software offers a variety of tools for customer relationship management, marketing automation, and customer service, helping businesses engage with customers at every touchpoi... Read more about eBuildAuto

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

BQUADRO is an innovative task management software designed to enhance productivity and streamline project workflows within organizations. This intuitive platform offers a range of features, including task assignment, progress tracking, and deadline management, ensuring that teams can work efficiently toward their goals. With customizable project boards and visual timelines, BQUADRO allows users to... Read more about BQUADRO

Free Trial

NA

Pricing Type

$50 Per month

Location

Italy

Boostools is a cutting-edge lead generation software designed to help businesses capture and convert leads effectively. This platform offers tools for creating high-converting landing pages, managing leads, and automating follow-up processes. Users can design customizable landing pages that align with their branding and marketing strategies, optimizing lead capture efforts. Boostools includes feat... Read more about Boostools

Free Trial

Available

Pricing Type

$24 Per feautre

Location

Spain

Client-Cloud is a customer engagement software designed to help businesses build and maintain strong relationships with their customers. The platform provides a range of tools for personalized communication, customer support, and feedback management. With Client-Cloud, businesses can engage customers through various channels, including email, live chat, social media, and automated workflows. The s... Read more about Client-Cloud

Free Trial

Available

Pricing Type

$69 Per month

Location

Netherlands

Botsup is a customer engagement platform designed to enhance the way businesses interact with their customers through automation and conversational AI. The software enables businesses to build, deploy, and manage AI-powered chatbots across various communication channels such as websites, mobile apps, social media, and messaging platforms. Botsup’s AI bots can engage with customers 24/7, answerin... Read more about Botsup

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

kustomeroo is an advanced call center software designed to help businesses manage customer interactions efficiently and improve service delivery. With features such as automatic call distribution (ACD), interactive voice response (IVR), and call routing, kustomeroo ensures that calls are directed to the right agents quickly, minimizing wait times and enhancing the customer experience. The platform... Read more about kustomeroo

Free Trial

Available

Pricing Type

$19 Per user

Location

United States

Mehery is a customer engagement software designed to enhance the way businesses interact with their customers. The platform provides a comprehensive suite of features that allow companies to engage customers through multiple channels, including email, chat, SMS, social media, and more. Mehery helps businesses personalize their communications, enabling them to create tailored messages based on cust... Read more about Mehery

Free Trial

Available

Pricing Type

$49.99 Per month

Location

India

CallXP is a customer engagement software designed to help businesses build stronger relationships with their customers by providing seamless communication channels and personalized experiences. The platform integrates voice, chat, email, and social media interactions, allowing businesses to engage with customers through their preferred communication channels. CallXP includes features for tracking ... Read more about CallXP

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Kasplo is a robust email marketing software that enables businesses to create, manage, and track email campaigns that resonate with their audience. This platform allows users to design professional-looking emails through an intuitive drag-and-drop editor, making it easy for non-designers to create visually appealing content. Kasplo also supports personalized email features, allowing businesses to ... Read more about Kasplo

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

CEX360 Omnichannel CX Planning is an advanced customer engagement software that helps businesses deliver personalized, consistent, and seamless customer experiences across all touchpoints. With its omnichannel approach, CEX360 integrates communication channels such as email, social media, chat, and voice into a unified platform, allowing businesses to engage with customers at every stage of the jo... Read more about CEX360 Omnichannel CX Planning

Free Trial

NA

Pricing Type

Contact Vendor

Location

Romania

TxContact is a robust customer engagement software that enables businesses to improve communication with their customers across multiple channels. With TxContact, companies can manage customer inquiries, complaints, feedback, and requests in real time, enhancing customer satisfaction and loyalty. The software integrates seamlessly with email, live chat, social media, and SMS, allowing businesses t... Read more about TxContact

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Talk2us is an intuitive survey software designed to gather valuable feedback from customers and employees, helping organizations make informed decisions. This platform offers a variety of customizable templates and question types, enabling users to create surveys that cater to their specific needs. With Talk2us, organizations can collect data through multiple channels, including web links, email, ... Read more about Talk2us

Free Trial

Available

Pricing Type

$20 Per user

Location

United States

Karnival Receipts is an innovative customer engagement software designed to help businesses build stronger relationships with their customers through personalized receipts and rewards programs. This platform allows companies to send digital receipts via email, which can be customized with offers, discounts, and loyalty rewards. Karnival Receipts’ customerfriendly interface provides businesses wi... Read more about Karnival Receipts

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

PipeOneMe is an innovative customer relationship management (CRM) software designed to help businesses build stronger relationships with their customers. With a focus on simplicity and efficiency, PipeOneMe offers a range of tools to streamline communication, manage contacts, and improve sales processes. The software features a centralized database where all customer interactions, from emails to p... Read more about PipeOneMe

Free Trial

Available

Pricing Type

$10 Per month

Location

United States

Skripts is a Customer Engagement Software designed to help businesses connect with their customers through personalized communication across multiple channels. The platform offers tools for creating and managing automated messages, customer feedback surveys, and targeted campaigns. Skripts allows businesses to segment their customer base, enabling the delivery of tailored content based on customer... Read more about Skripts

Free Trial

NA

Pricing Type

Contact Vendor

Location

Australia

allswers is a dynamic customer engagement software designed to help businesses build meaningful relationships with their customers. The platform enables companies to provide personalized, proactive communication through multiple channels, including email, chat, and social media. With allswers, businesses can automate responses to customer queries, create targeted marketing campaigns, and track cus... Read more about allswers

Free Trial

Available

Pricing Type

$85 Per feautre

Location

Spain

Maneki is an innovative customer engagement software designed to help businesses enhance their interactions with customers and improve satisfaction levels. This platform provides tools for managing customer feedback, communication, and support, ensuring that organizations can build strong relationships with their clients. With features such as automated surveys, real-time feedback collection, and ... Read more about Maneki

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

Guestranet is a customer engagement software designed to help businesses connect with their audience, improve satisfaction, and build long-term relationships. With Guestranet, companies can manage customer feedback, track engagement metrics, and send personalized communications, enhancing the customer journey. The platform includes tools for survey creation, feedback collection, and real-time anal... Read more about Guestranet

Free Trial

NA

Pricing Type

Contact Vendor

Location

Germany

Mteja is an innovative customer engagement software that simplifies interactions between businesses and their customers. Designed to improve customer satisfaction, Mteja integrates various communication channels—such as SMS, email, and social media—into a unified platform. This tool helps companies track and manage customer inquiries, send timely responses, and nurture long-term relationships ... Read more about Mteja

Free Trial

NA

Pricing Type

Contact Vendor

Location

Uganda

Qnvert is a customer engagement software designed to help businesses foster meaningful interactions and build strong relationships with their customers. The platform enables businesses to engage customers across multiple channels, including email, SMS, social media, live chat, and push notifications. Qnvert offers advanced segmentation tools, allowing businesses to personalize their communication ... Read more about Qnvert

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Stames is an advanced help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a comprehensive suite of features including ticket management, multi-channel support, automated workflows, knowledge base integration, real-time analytics, and collaboration tools, ensuring that all aspects of customer support are seamlessly handl... Read more about Stames

Free Trial

Available

Pricing Type

$12.99 Per user

Location

Ghana

HOM is a comprehensive maintenance management software designed to streamline facility management and maintenance operations for businesses and organizations. This platform provides users with powerful tools for tracking maintenance requests, managing work orders, and scheduling preventive maintenance activities. With HOM, facility managers can easily create and assign tasks, monitor progress, and... Read more about HOM

Free Trial

Available

Pricing Type

$3.9 Per month

Location

Turkey

Articence is a powerful artificial intelligence (AI) software designed to help businesses leverage advanced AI techniques to enhance decision-making, automation, and overall efficiency. The platform offers a range of machine learning and natural language processing tools that enable companies to analyze large datasets, uncover insights, and predict future trends. Articence’s user-friendly interf... Read more about Articence

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Corelation is a powerful data analysis software that enables businesses to extract valuable insights from large datasets and make informed decisions. The software offers a suite of analytical tools, including data mining, statistical analysis, and machine learning, that can be applied to a wide range of industries, from finance to healthcare. Corelation’s advanced algorithms allow users to ident... Read more about Corelation

Free Trial

NA

Pricing Type

$77 Per month

Location

Denmark

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Frequently Asked Questions

Customer Engagement Software helps businesses interact with customers across multiple channels to build stronger relationships, loyalty, and brand advocacy.

It boosts customer satisfaction, improves retention rates, drives sales growth, and enhances the overall customer experience by offering personalized interactions.

Important features include multi-channel communication, personalized messaging, customer journey mapping, analytics, feedback management, and automation capabilities.

Look for real-time engagement tools, omnichannel support, ease of use, integration capabilities, automation features, and detailed customer analytics.

It facilitates meaningful interactions with customers through messaging, notifications, surveys, loyalty programs, and personalized marketing efforts.

Choose based on your audience engagement goals, preferred communication channels, need for automation, analytics capabilities, and integration with CRM tools.

Deployment type is crucial—cloud-based solutions offer remote access and scalability, while on-premise options provide greater control and customization.

Check if it supports increasing user bases, handles larger communication volumes, allows for automation at scale, and integrates new communication channels easily.

Compare personalization options, automation strength, analytics depth, omnichannel support, integration flexibility, and ease of campaign management.

Yes, it supports communication across various channels like email, SMS, chatbots, social media, mobile apps, and websites for a seamless experience.

Yes, Customer Engagement Software comes in both cloud-based and on-premise options, depending on business needs and security preferences.

It integrates with CRM systems, marketing automation platforms, analytics tools, customer service software, and loyalty management solutions to create unified experiences.

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