Best Customer Engagement Software

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

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Last Updated: October 01, 2025

975 Software

List of Best Customer Engagement Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Churn Management

Engagement Tracking

Email Management

Social Media Integration

CRM

Multi-Language

Real Time Analytics

Campaign Management

Content Management

Event Triggered Actions

Feedback Management

Multi-Channel Communication

Customer Database

Surveys & Feedback

Customer Experience Management

Communication Management

Live Chat

Customer Segmentation

Visual Analytics

Customer History

Customer Portal

Sentiment Analysis

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Customer Engagement Software that is:

Onboardflow is a customer engagement software designed to help businesses onboard new customers and engage them throughout their journey. The platform offers tools for creating personalized onboarding experiences, tracking progress, and providing educational content to help customers get the most out of their products or services. Onboardflow also includes features for automating customer communic... Read more about Onboardflow

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

Skalin is a customer success software that helps businesses foster and maintain strong customer relationships, aiming to improve retention and satisfaction. With tools for customer onboarding, usage tracking, and feedback collection, Skalin enables businesses to understand customer needs and respond proactively. The software’s real-time insights help customer success teams monitor account health... Read more about Skalin

Free Trial

NA

Pricing Type

Contact Vendor

Location

France

Softbrik is a customer engagement software designed to facilitate direct communication between brands and their customers through interactive voice messages and feedback tools. The platform allows businesses to collect customer insights via voice notes, surveys, and feedback forms, providing a personal and accessible way for customers to share their experiences. Softbrik’s AI-powered analytics i... Read more about Softbrik

Free Trial

NA

Pricing Type

Contact Vendor

Location

Estonia

KuickFeed is a powerful log management software that simplifies the collection, storage, and analysis of log data for businesses of all sizes. The platform is designed to help organizations track and monitor application, network, and security logs, providing insights into system performance, user activity, and security threats. KuickFeed aggregates logs from multiple sources, including servers, ap... Read more about KuickFeed

Free Trial

NA

Pricing Type

$99 Per year

Location

United States

Trring Me is a user-friendly chatbot software designed to automate customer service and improve engagement on digital platforms. The software provides tools for creating conversational bots that can answer questions, process orders, and guide users through common queries, reducing response times and enhancing customer satisfaction. Trring Me includes customizable templates, NLP (natural language p... Read more about Trring Me

Free Trial

Available

Pricing Type

$300 Per month

Location

United Arab Emirates

PERSA is a comprehensive customer engagement software that helps businesses foster deeper connections with their customers across multiple touchpoints. The platform uses AI-powered tools to automate and personalize customer interactions, enabling businesses to engage with customers at the right time, through the right channels. PERSA integrates with email, SMS, social media, and web chat to create... Read more about PERSA

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

InnoFind is a cutting-edge visual search software designed to revolutionize how users interact with digital content and products. The platform enables users to perform searches using images or visual content rather than traditional text-based queries. InnoFind uses advanced image recognition technology to analyze visual elements in photos, screenshots, or videos, helping users find similar product... Read more about InnoFind

Free Trial

NA

Pricing Type

Contact Vendor

Location

Switzerland

Superfly is an advanced reporting software designed to streamline the process of data collection, analysis, and visualization. It provides businesses with powerful tools to create customized reports that are tailored to their specific needs. With Superfly, users can easily connect to various data sources, aggregate data from multiple systems, and present it in visually appealing dashboards. The pl... Read more about Superfly

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

Elevate Loyalty, Boost Orders

Flyx is a customer loyalty software that helps businesses build and maintain strong relationships with their customers by offering personalized rewards and incentives. Designed to enhance customer retention and engagement, Flyx allows businesses to create custom loyalty programs that reward customers for repeat purchases, referrals, and other actions that contribute to brand loyalty. The platform ... Read more about Flyx

Free Trial

NA

Pricing Type

Contact Vendor

Location

Belgium

Kursaha is an intuitive marketing automation software that helps businesses streamline their marketing campaigns and drive higher engagement across multiple channels. With Kursaha, companies can easily design, automate, and track campaigns via email, social media, SMS, and other digital platforms. The software allows users to create personalized marketing messages based on customer behavior and pr... Read more about Kursaha

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Simplify, Streamline and Succeed with Best CRM Software - Wortal CRM

WORTAL CRM is customer relationship management (CRM) software that helps businesses to streamline their customer management process. WORTAL CRM is efficient, scalable and powerful software which helps to increase efficiency, drive growth, and improve customer satisfaction. It can be customised as per the needs by small business, medium and large enterprises. Read more about Wortal CRM

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Widgefy is an innovative customer engagement software designed to help businesses connect with their customers more effectively. This platform offers a suite of tools for live chat, customer feedback collection, and automated messaging, enabling businesses to provide timely support and improve customer satisfaction. Widgefy’s userfriendly interface allows customer service teams to manage interac... Read more about Widgefy

Free Trial

Available

Pricing Type

$10 Per month

Location

Ukraine

Qonvo is an intuitive live chat software designed to enhance customer support and engagement. With its user-friendly interface, businesses can provide real-time assistance to website visitors, addressing queries, solving problems, and improving customer satisfaction. The platform supports automated chatbot responses for common inquiries, enabling businesses to offer immediate assistance while redu... Read more about Qonvo

Free Trial

Available

Pricing Type

$67 Per user

Location

United States

DAPP is a customer engagement software that helps businesses build personalized relationships with their customers across various communication channels. The platform offers features like automated messaging, customer segmentation, and personalized content delivery to enhance customer engagement and loyalty. DAPP allows businesses to design automated workflows that trigger specific actions based o... Read more about DAPP

Free Trial

NA

Pricing Type

Contact Vendor

Location

Italy

vClerk is an innovative customer engagement software designed to enhance interactions and build stronger relationships with your customers. This platform offers tools for personalized communication, automated messaging, and customer feedback collection, ensuring that your business can engage with customers effectively across multiple channels. With features like CRM integration, analytics, and seg... Read more about vClerk

Free Trial

NA

Pricing Type

Contact Vendor

Location

Norway

Mesg.ai is an innovative customer engagement software that uses artificial intelligence (AI) to enhance interactions between businesses and their customers. The software helps businesses automate and personalize customer interactions through chatbots, messaging platforms, and email, providing seamless communication across multiple channels. Mesg.ai’s AI-powered features analyze customer behavior... Read more about Mesg.ai

Free Trial

Available

Pricing Type

Contact Vendor

Location

United Kingdom

Sigma Voice is an advanced auto dialer software that automates the dialing process for call centers and telemarketing campaigns. Designed to increase productivity and streamline communication, Sigma Voice eliminates the need for agents to manually dial numbers, allowing them to focus on engaging with customers. The software uses predictive dialing technology to automatically connect calls to avail... Read more about Sigma Voice

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

MarketSurge is a dynamic SMS marketing software designed to help businesses reach their customers directly via text messaging. With its easy-to-use platform, businesses can create, schedule, and send targeted SMS campaigns to engage with their audience instantly. MarketSurge offers a variety of features, including customizable templates, audience segmentation, and real-time reporting, to help busi... Read more about MarketSurge

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

ReFrame Engage is an efficient and user-friendly appointment scheduling software designed to streamline the process of booking meetings, appointments, and events for businesses in various sectors. It allows customers and clients to schedule appointments at their convenience by offering a flexible online booking system. With real-time availability tracking, ReFrame Engage prevents double-bookings a... Read more about ReFrame Engage

Free Trial

Available

Pricing Type

$19 Per month

Location

United States

Deebr is a customer engagement software that focuses on enhancing interactions between businesses and their customers. This platform offers a variety of tools for managing customer relationships, tracking feedback, and analyzing engagement metrics. With features like personalized messaging, automated follow-ups, and customer segmentation, Deebr enables businesses to tailor their communications and... Read more about Deebr

Free Trial

NA

Pricing Type

Contact Vendor

Location

France

hello24.ai is an innovative conversational AI platform designed to enhance customer engagement through intelligent, automated interactions. The platform leverages advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries in real time, offering a human-like experience. hello24.ai can be integrated into websites, mobile apps, and messa... Read more about hello24.ai

Free Trial

Available

Pricing Type

$20 Per month

Location

India

Videoup is a customer engagement software that uses video content to boost customer interaction and drive engagement. This platform allows businesses to create, manage, and distribute personalized video messages, enhancing customer relationships and providing a memorable experience. Videoup supports features like video hosting, analytics, and in-video call-to-actions, making it easy to monitor eng... Read more about Videoup

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Tractivity is a customer engagement software that helps businesses build meaningful relationships with their customers through personalized communication and targeted outreach. With tools for tracking customer interactions, sending automated messages, and segmenting audiences, Tractivity enables businesses to engage customers at every stage of the journey. The software also provides analytics on c... Read more about Tractivity

Free Trial

NA

Pricing Type

Contact Vendor

Location

United Kingdom

Geta.ai is a powerful conversational AI platform designed to help businesses automate customer interactions and enhance engagement through intelligent chatbots. Leveraging natural language processing (NLP) and machine learning, Geta.ai enables organizations to create personalized, human-like conversations across a variety of channels, including websites, mobile apps, and social media platforms. Wi... Read more about Geta.ai

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

DealLab is a customer engagement software that helps businesses foster stronger relationships with their customers by providing personalized experiences and targeted communications. The platform offers a suite of tools for managing customer interactions, from lead generation and nurturing to post-sale support. With DealLab’s segmentation features, businesses can categorize their customers based ... Read more about DealLab

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

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Frequently Asked Questions

Customer Engagement Software helps businesses interact with customers across multiple channels to build stronger relationships, loyalty, and brand advocacy.

It boosts customer satisfaction, improves retention rates, drives sales growth, and enhances the overall customer experience by offering personalized interactions.

Important features include multi-channel communication, personalized messaging, customer journey mapping, analytics, feedback management, and automation capabilities.

Look for real-time engagement tools, omnichannel support, ease of use, integration capabilities, automation features, and detailed customer analytics.

It facilitates meaningful interactions with customers through messaging, notifications, surveys, loyalty programs, and personalized marketing efforts.

Choose based on your audience engagement goals, preferred communication channels, need for automation, analytics capabilities, and integration with CRM tools.

Deployment type is crucial—cloud-based solutions offer remote access and scalability, while on-premise options provide greater control and customization.

Check if it supports increasing user bases, handles larger communication volumes, allows for automation at scale, and integrates new communication channels easily.

Compare personalization options, automation strength, analytics depth, omnichannel support, integration flexibility, and ease of campaign management.

Yes, it supports communication across various channels like email, SMS, chatbots, social media, mobile apps, and websites for a seamless experience.

Yes, Customer Engagement Software comes in both cloud-based and on-premise options, depending on business needs and security preferences.

It integrates with CRM systems, marketing automation platforms, analytics tools, customer service software, and loyalty management solutions to create unified experiences.

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