Best Customer Engagement Software

UserVoice is a customer feedback and product management software that excels in bridging the gap between businesses and their users. It's uniquely designed to gather, analyze, and prioritize customer feedback, ensuring that product development aligns with user needs. The platform features an intuitive interface for collecting feedback directly from customers, making it easy for them to share their... Read more about UserVoice

Square Marketing is a marketing automation software designed to help businesses engage customers, boost sales, and build brand loyalty. The platform offers tools for creating and sending email campaigns, segmenting audiences, and tracking customer interactions. Square Marketing’s user-friendly interface enables users to design professional emails with customizable templates, making it easy to pr... Read more about Square Marketing

Square Loyalty is a customer loyalty software designed to help businesses build lasting relationships with their customers through rewarding experiences. The platform enables businesses to create and manage loyalty programs that encourage repeat purchases, customer engagement, and brand advocacy. Square Loyalty allows businesses to offer personalized rewards, such as discounts, points, or exclusiv... Read more about Square Loyalty

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution... Read more about Sprinklr Service

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all within a single ecosystem. Sprinklr sets itself apart with advanced AI capabilities, enabling personalized customer interacti... Read more about Sprinklr Social

Get Satisfaction is a cutting-edge customer loyalty software designed to foster engagement and strengthen relationships between businesses and their customers. This innovative platform provides tools for creating and managing loyalty programs, enabling companies to reward customers for their purchases and interactions. With Get Satisfaction, businesses can easily track customer behavior, preferenc... Read more about Get Satisfaction

Sprinklr is an all-encompassing social media analytics tool designed to empower brands to optimize their online engagement and marketing strategies. This powerful platform offers comprehensive insights into social media performance, enabling businesses to track key performance indicators (KPIs) across multiple channels. Sprinklr’s user-friendly interface allows for real-time monitoring of audien... Read more about Sprinklr

Khoros Communities is a robust platform designed to empower organizations in building and managing online communities effectively. With a user-friendly interface, it facilitates seamless communication and collaboration among community members. Khoros Communities supports discussion forums, blogs, and social media integration, providing a versatile space for engagement. Its moderation tools ensure ... Read more about Khoros Communities

Twilio Flex is a powerful software solution tailored for modern contact centers. It empowers businesses with a comprehensive suite of communication and customer engagement tools. With Flex, you can easily customize your contact center operations, adapting to your unique needs. Its intuitive interface enables efficient call routing, messaging, and email support. Real-time reporting and analytics pr... Read more about Twilio Flex

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers use to build custom communication solutions tailored to specific business needs. Twilio enables seamless integration of ... Read more about Twilio

Gleam Apps is a versatile contest software designed to help businesses run online competitions and promotions that engage audiences and grow brand awareness. The platform provides tools for creating customized contests, collecting participant data, and tracking entries across multiple channels, including social media, email, and websites. Gleam Apps allows businesses to set up various types of con... Read more about Gleam Apps

Sprout Social is a comprehensive social media management platform that redefines how businesses connect, engage, and analyze their online presence. As a centralized solution, Sprout Social allows users to schedule posts, monitor conversations, and analyze performance across various social media channels. Its intuitive interface facilitates efficient collaboration among team members, streamlining t... Read more about Sprout Social

ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine ta... Read more about ServiceNow Customer Service Management

Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, showing real user journeys and experiences. This helps identify usability issues and areas for improvement. Surveys and fee... Read more about Hotjar

Mixpanel is a powerful product analytics software designed to help businesses understand user behavior and maximize product engagement. Its user-friendly interface allows for easy creation and tracking of custom events and user journeys, providing invaluable insights into how users interact with products. With advanced segmentation capabilities, users can target specific user groups and analyze th... Read more about Mixpanel

Freshcaller is a cloud-based call center solution designed to meet the needs of businesses of various sizes. It offers an intuitive interface for managing calls, with features like call routing, call recording, and multi-level IVR (Interactive Voice Response) for efficient call management. The product includes real-time call analytics, allowing for performance monitoring and decision-making. Fresh... Read more about Freshcaller

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Freshchat revolutionizes customer interaction with its intuitive and feature-rich live chat software. Tailored for businesses of all sizes, it offers an AI-driven chatbot that efficiently manages initial inquiries, routing complex issues to human agents. This ensures a seamless customer experience. Freshchat's multi-platform compatibility enhances its accessibility, making it easy to integrate int... Read more about Freshchat

monday CRM is a highly customizable customer relationship management (CRM) software designed to help businesses manage their sales processes, customer interactions, and workflows in one platform. This intuitive solution empowers teams to track leads, manage contacts, schedule follow-ups, and monitor customer interactions from initial inquiry to post-sales support. With its user-friendly interface,... Read more about monday CRM

Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relationship management (CRM) system, allowing businesses to manage customer inquiries, track tickets, and provide timely resp... Read more about Freshworks Customer Service Suite

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer behavior and agent performance. NICE CXOne includes an automatic call distributor (ACD) for effective call routing and an in... Read more about NICE CXone

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

Campaign Monitor is an email marketing platform that simplifies your marketing efforts. With a user-friendly interface, it's easy to create and send engaging email campaigns. You can customize templates, personalize content, and schedule emails for optimal delivery. The platform also offers robust analytics, helping you track open rates, click-through rates, and subscriber engagement. A/B testing ... Read more about Campaign Monitor by Marigold

Exstream is a powerful customer communications management software designed to help organizations create, manage, and deliver personalized communications across various channels. This platform provides tools for designing and automating customer correspondence, ensuring that businesses can enhance their engagement strategies effectively. Exstream features an intuitive interface that allows users t... Read more about Exstream

RingCentral Engage Digital is a comprehensive customer engagement software that enables businesses to communicate with their customers across multiple channels, including web chat, social media, email, and SMS. This platform is designed to enhance the customer experience by providing seamless, realtime communication, ensuring that customers can easily reach support teams when needed. RingCentral E... Read more about RingCentral Engage Digital