Best Customer Engagement Software

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

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Last Updated: October 01, 2025

975 Software

List of Best Customer Engagement Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Churn Management

Engagement Tracking

Email Management

Social Media Integration

CRM

Multi-Language

Real Time Analytics

Campaign Management

Content Management

Event Triggered Actions

Feedback Management

Multi-Channel Communication

Customer Database

Surveys & Feedback

Customer Experience Management

Communication Management

Live Chat

Customer Segmentation

Visual Analytics

Customer History

Customer Portal

Sentiment Analysis

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Customer Engagement Software that is:

Influence is an advanced Marketing Automation Software designed to empower businesses to create, manage, and optimize their marketing campaigns with ease and precision. It offers a comprehensive set of tools for email marketing, lead nurturing, social media management, and campaign analytics, enabling marketers to engage their audience effectively across multiple channels. Influence’s intuitive ... Read more about Influence

Free Trial

Available

Pricing Type

$21 Per month

Location

India

Encompass-CX is a comprehensive customer experience software designed to help businesses deliver exceptional service and build lasting relationships with their customers. It offers a unified platform for managing customer interactions across multiple channels, including email, chat, social media, and phone, ensuring consistent and personalized communication. Encompass-CX features advanced tools fo... Read more about Encompass-CX

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

RewardMore is a robust customer loyalty software designed to help businesses build and maintain strong relationships with their customers. This platform offers tools for creating and managing loyalty programs that incentivize repeat purchases and enhance customer engagement. With RewardMore, organizations can easily design customizable reward structures, track customer interactions, and analyze pr... Read more about RewardMore

Free Trial

Available

Pricing Type

$99 Per user

Location

United States

Twintag is a secure and user-friendly file-sharing software designed to simplify the process of sharing documents, media, and files between teams, clients, or business partners. It ensures safe file transfers with advanced encryption technology, protecting sensitive data from unauthorized access. Twintag supports seamless sharing across various devices, making it ideal for remote teams and busines... Read more about Twintag

Free Trial

NA

Pricing Type

Contact Vendor

Location

Belgium

Crowdvocate is a customer loyalty software designed to help businesses foster long-term relationships with their clients and increase customer retention. The platform offers tools for creating and managing loyalty programs, allowing businesses to reward customers for their purchases, engagement, and referrals. Crowdvocate’s features include customizable reward systems, referral tracking, and cus... Read more about Crowdvocate

Free Trial

Available

Pricing Type

$994 Per user

Location

United States

Funnel Fox is a customer engagement software designed to help businesses build stronger relationships with their customers and drive sales growth. The platform provides tools for managing customer interactions across multiple channels, including email, chat, and social media. Funnel Fox includes features such as customer segmentation, lead scoring, and personalized messaging, allowing businesses t... Read more about Funnel Fox

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Solitics is a powerful campaign management software designed to help businesses run and optimize marketing campaigns with ease. The platform offers an array of tools for campaign creation, automation, and tracking, allowing marketers to target specific audiences, personalize messaging, and improve campaign outcomes. Solitics integrates with various marketing channels, including email, social media... Read more about Solitics

Free Trial

Available

Pricing Type

Contact Vendor

Location

Israel

Linvo.io is an advanced customer engagement software designed to help businesses create personalized, meaningful interactions with their customers across various communication channels. The platform enables organizations to track customer behavior, preferences, and interactions, allowing businesses to deliver tailored messages, promotions, and support. Linvo.io integrates with multiple channels, i... Read more about Linvo.io

Free Trial

NA

Pricing Type

Contact Vendor

Location

Israel

CrowdPower is a powerful campaign management software that helps organizations plan, execute, and track their marketing and fundraising campaigns with ease. The platform provides a centralized hub for creating and managing campaigns, allowing businesses to set goals, define target audiences, and monitor performance metrics in real time. CrowdPower includes tools for content creation, email marketi... Read more about CrowdPower

Free Trial

Available

Pricing Type

$48 Per month

Location

United States

SmartBip is a customer engagement software designed to help businesses connect with customers, enhance loyalty, and personalize interactions. The platform provides tools for managing communication channels, collecting feedback, and analyzing engagement metrics, supporting a cohesive engagement strategy. SmartBip’s real-time analytics offer insights into customer preferences, engagement levels, a... Read more about SmartBip

Free Trial

NA

Pricing Type

Contact Vendor

Location

Italy

MemberXP is a user-friendly survey software designed to help organizations collect feedback from members, customers, and employees. With its easy-to-use interface, MemberXP allows businesses to create custom surveys, polls, and questionnaires to gather valuable insights on customer satisfaction, employee engagement, product feedback, and more. The software offers a variety of question types, inclu... Read more about MemberXP

Free Trial

NA

Pricing Type

$12000 Per month

Location

United States

Messangi is a robust customer engagement software designed to facilitate real-time communication between businesses and their customers. It allows companies to interact with their customers via chat, email, SMS, or voice, ensuring a seamless multi-channel customer experience. Messangi’s advanced messaging tools help businesses engage customers, answer inquiries, resolve issues, and even make sal... Read more about Messangi

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

CSAT.AI is a quality management software that leverages artificial intelligence (AI) to enhance customer experience and satisfaction. It provides businesses with powerful tools to analyze customer feedback, track service quality, and identify improvement areas. CSAT.AI uses AI-driven sentiment analysis to assess customer interactions across various touchpoints, including surveys, calls, and chat s... Read more about CSAT.AI

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Slingloft is a customer relationship management (CRM) software designed to help businesses build and maintain strong relationships with their clients. The platform offers tools for managing customer data, tracking interactions, and streamlining communication across different channels. Slingloft enables businesses to store detailed client profiles, including purchase history, preferences, and engag... Read more about Slingloft

Free Trial

NA

Pricing Type

$150 Per month

Location

India

Antelope Systems is a feature-rich customer relationship management (CRM) software designed to help businesses build and maintain strong relationships with their customers. The platform offers tools for managing customer data, tracking interactions, and automating key sales and marketing processes. Antelope Systems includes features such as lead management, pipeline tracking, task management, and ... Read more about Antelope Systems

Free Trial

NA

Pricing Type

Contact Vendor

Location

Cyprus

Event Management SoftwareFanomena Events is a comprehensive event management software designed to simplify the planning, organization, and execution of various types of events, from conferences and corporate meetings to festivals and trade shows. The platform offers tools for managing event registration, ticketing, scheduling, and attendee communication. With Fanomena Events, organizers can create... Read more about Fanomena Events

Free Trial

NA

Pricing Type

$599 Per one-time

Location

Germany

VirtlX 360° Success Management is a customer satisfaction software designed to provide a full-circle approach to tracking and enhancing customer experiences. Through detailed feedback management, survey tools, and real-time sentiment analysis, VirtlX enables businesses to gauge customer satisfaction accurately and improve loyalty. It offers a customizable dashboard that visualizes customer insigh... Read more about VirtlX 360° Success Management

Free Trial

Available

Pricing Type

$52 Per user

Location

United Kingdom

GoodiePack is an innovative customer experience software designed to help businesses enhance their interactions with customers and deliver exceptional service. It offers a comprehensive suite of tools for managing customer feedback, tracking customer journeys, and personalizing customer interactions, ensuring that businesses can build strong and lasting relationships with their customers. GoodiePa... Read more about GoodiePack

Free Trial

NA

Pricing Type

Contact Vendor

Location

Denmark

Splashup is a powerful customer journey mapping tool that helps businesses visualize and analyze the customer experience from initial contact to post-purchase interactions. The software allows marketers to create detailed journey maps, identifying touchpoints across multiple channels, including websites, social media, email, and in-store experiences. By understanding the customer’s path and inte... Read more about Splashup

Free Trial

NA

Pricing Type

Contact Vendor

Location

Australia

Videate is an intuitive video-making software designed for professionals and content creators to produce high-quality videos with ease. The platform includes a range of features for video editing, animation, and visual effects, allowing users to create engaging content for social media, marketing, and training. Videate’s drag-and-drop interface makes it accessible to users of all skill levels, w... Read more about Videate

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

WeConnect.chat is an advanced conversational AI platform that helps businesses engage with their customers in real time using intelligent chatbots and virtual assistants. Designed for scalability, the platform allows businesses to automate customer support, lead generation, and sales processes by leveraging AI-powered conversations. WeConnect.chat can integrate seamlessly with websites, social med... Read more about WeConnect.chat

Free Trial

Available

Pricing Type

$39 Per month

Location

Netherlands

AI-Powered Customer & Employee Support on Slack

ClearFeed is a dynamic customer support software designed to optimize team collaboration and enhance customer service efficiency. Its main attraction is the intelligent assignment system that automatically directs customer queries to the most suitable team member, ensuring quick and effective responses. ClearFeed integrates seamlessly with multiple communication channels, such as email, social med... Read more about ClearFeed

Free Trial

14 Days

Pricing Type

$15 Per month

Location

India

Marketing Automation Software with Lead Management

Cronberry stands out in the marketing automation space, catering especially to small and medium-sized businesses. Its hallmark is simplicity, making it accessible even to those new to digital marketing. Cronberry offers essential features like automated email and SMS campaigns, which are easy to set up and manage. This software shines with its lead generation tools, helping businesses attract and ... Read more about Cronberry

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Picnic is an innovative Gamification Software designed to enhance user engagement and motivation through game-like elements. The platform offers tools for creating interactive challenges, rewards systems, and leaderboards, making tasks more enjoyable and encouraging desired behaviors. Picnic features an intuitive interface that allows businesses to design custom gamification strategies tailored to... Read more about Picnic

Free Trial

NA

Pricing Type

$1000 Per user

Location

Canada

eatNgage is an interactive webinar software designed to enhance online meetings by integrating food delivery with virtual events. The platform allows organizers to coordinate meal delivery to attendees, creating a unique experience for virtual meetings, webinars, and networking events. In addition to video conferencing tools, eatNgage offers features for attendee engagement, such as polls, Q&A, an... Read more about eatNgage

Free Trial

Available

Pricing Type

$19.95 Per user

Location

United States

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Frequently Asked Questions

Customer Engagement Software helps businesses interact with customers across multiple channels to build stronger relationships, loyalty, and brand advocacy.

It boosts customer satisfaction, improves retention rates, drives sales growth, and enhances the overall customer experience by offering personalized interactions.

Important features include multi-channel communication, personalized messaging, customer journey mapping, analytics, feedback management, and automation capabilities.

Look for real-time engagement tools, omnichannel support, ease of use, integration capabilities, automation features, and detailed customer analytics.

It facilitates meaningful interactions with customers through messaging, notifications, surveys, loyalty programs, and personalized marketing efforts.

Choose based on your audience engagement goals, preferred communication channels, need for automation, analytics capabilities, and integration with CRM tools.

Deployment type is crucial—cloud-based solutions offer remote access and scalability, while on-premise options provide greater control and customization.

Check if it supports increasing user bases, handles larger communication volumes, allows for automation at scale, and integrates new communication channels easily.

Compare personalization options, automation strength, analytics depth, omnichannel support, integration flexibility, and ease of campaign management.

Yes, it supports communication across various channels like email, SMS, chatbots, social media, mobile apps, and websites for a seamless experience.

Yes, Customer Engagement Software comes in both cloud-based and on-premise options, depending on business needs and security preferences.

It integrates with CRM systems, marketing automation platforms, analytics tools, customer service software, and loyalty management solutions to create unified experiences.

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