Best Contact Center Software for Small Businesses (Free & Paid)

Fonvirtual Call Center is a robust software solution designed to streamline customer service operations for businesses of all sizes. Offering comprehensive tools for managing both inbound and outbound calls, it enables organizations to enhance customer interactions efficiently. Features like automatic call distribution, call monitoring, and performance analytics empower managers to optimize agent ... Read more about Fonvirtual Call Center

Observe.AI is a call center software powered by artificial intelligence, designed to enhance the performance and efficiency of customer service teams. The software leverages AI-driven analytics to evaluate call quality, identify customer sentiment, and track agent performance. Observe.AI’s real-time monitoring feature enables supervisors to provide instant feedback and support to agents, helping... Read more about Observe.AI

Cresta is an AI-driven sales enablement software designed to empower sales teams with real-time coaching, insights, and support during customer interactions. By analyzing conversations and identifying successful sales techniques, Cresta provides agents with actionable guidance, helping them close deals more effectively. The platform’s AI algorithms monitor live interactions, suggesting responses... Read more about Cresta

Daktela is a robust call center software that helps businesses improve customer service and optimize support operations. It provides automated call routing, real-time reporting, and powerful analytics, enabling businesses to deliver effective customer experiences. Daktela supports omnichannel communication, so businesses can manage interactions via phone calls, emails, chat, and social media from ... Read more about Daktela

iotum is a telemedicine software that enables healthcare professionals to conduct remote consultations with patients via video calls and messaging. With iotum, medical providers can offer virtual care to patients who may not be able to visit the clinic in person, ensuring that care is accessible and convenient. The platform includes features for scheduling appointments, secure messaging, and patie... Read more about iotum

One Cloud is a state-of-the-art contact center software designed to revolutionize customer service operations by providing a unified, cloud-based platform for managing all customer interactions. It offers a comprehensive suite of tools for handling inbound and outbound calls, live chat, email support, and social media interactions, ensuring that businesses can deliver seamless and efficient custom... Read more about One Cloud

Phonexa is a software platform designed to help businesses manage their marketing efforts. It offers tools for tracking and analyzing phone calls, leads, and campaigns. With Phonexa, companies can gain insights into their marketing performance and make data-driven decisions. The platform provides a user-friendly interface, making it accessible to those without extensive technical knowledge. It aim... Read more about Phonexa

AVOXI is a cloud-based communication solution tailored for businesses, offering global voice and contact center services. It enables international calling with a vast selection of local and toll-free numbers from over 170 countries, enhancing global reach. The software includes a virtual call center, equipped with call queuing, routing, and recording features, improving customer support efficiency... Read more about AVOXI

Cyara is an advanced customer experience software designed to optimize the performance of customer engagement channels. This platform provides comprehensive tools for testing, monitoring, and analyzing customer interactions across various platforms. Users can easily access real-time data on customer journeys, track performance metrics, and generate reports on customer satisfaction. With features l... Read more about Cyara

CloudAgent is an advanced auto-dialer software designed to help call centers and telemarketing teams manage outbound calling campaigns more efficiently. The platform offers tools for automated dialing, call tracking, and real-time monitoring, enabling agents to connect with more prospects and reduce wait times between calls. CloudAgent integrates with customer relationship management (CRM) systems... Read more about CloudAgent

msg91 is a versatile SMS marketing software designed to help businesses engage with their customers through targeted text campaigns. It offers a robust platform for creating, scheduling, and automating personalized SMS messages, ensuring timely and relevant communication. With features like contact segmentation, two-way messaging, and keyword management, msg91 enables businesses to interact effect... Read more about msg91

Diabolocom is an advanced call center software designed to enhance customer service and streamline communication processes for businesses of all sizes. It offers a comprehensive platform for managing inbound and outbound calls, supporting multiple communication channels such as voice, email, chat, and social media. With Diabolocom, call centers can efficiently handle high call volumes, route calls... Read more about Diabolocom

Intradiem is a leading call center software designed to optimize workforce management and enhance operational efficiency. This platform provides comprehensive tools for real-time monitoring, performance analytics, and workforce automation, enabling organizations to streamline their call center operations effectively. With its user-friendly interface, Intradiem allows managers to track agent perfor... Read more about Intradiem

PBXware is a powerful call center software that offers comprehensive solutions for managing customer interactions and improving communication efficiency. Designed with scalability in mind, PBXware caters to businesses of all sizes, providing tools for managing inbound and outbound calls, as well as advanced features like automatic call distribution, interactive voice response, and call queuing. Th... Read more about PBXware

Omnichannel Contact Center is a robust call center software designed to help businesses manage their customer interactions across multiple channels effectively. This platform provides comprehensive tools for call management, live chat, email support, and social media engagement, ensuring that organizations can deliver exceptional customer service. Omnichannel Contact Center features an intuitive i... Read more about Omnichannel Contact Center

Ytel is a versatile communication tool for businesses, blending phone, text, and email in one place. It's easy to use, with a clear interface that simplifies managing customer conversations. The standout feature is its powerful API, which links smoothly with other business software, making workflows smoother. Ytel automates calls and texts, helping businesses reach out to customers efficiently. It... Read more about Ytel

Ozonetel is a cloud-based contact center software designed for businesses of all sizes. It offers a comprehensive suite of tools for effective customer communication. Key features include an automatic call distributor (ACD) for efficient call routing, and interactive voice response (IVR) systems for automated customer interactions. Ozonetel supports multi-channel communications, including voice, S... Read more about Ozonetel

Kixie PowerCall is an advanced auto dialer software designed to enhance sales productivity and improve customer communication. This platform provides comprehensive tools for managing calls, tracking leads, and automating outreach seamlessly. With its user-friendly interface, sales teams can easily make calls, log interactions, and monitor performance in real-time. Kixie PowerCall features robust a... Read more about Kixie PowerCall

Focus Contact Center is a comprehensive call center software designed to enhance customer service operations and improve communication efficiency. The platform offers robust tools for call routing, monitoring, and reporting, ensuring that customer interactions are handled effectively. With its intuitive interface, agents can easily access customer information, manage calls, and track performance m... Read more about Focus Contact Center

BSG is a powerful SMS marketing software designed to help businesses engage customers through effective text messaging campaigns. The platform allows users to create, send, and track SMS campaigns with ease, ensuring that messages reach customers instantly. BSG offers features such as customizable templates, scheduling options, and contact segmentation, enabling businesses to target specific audie... Read more about BSG

Toky is an advanced IVR (Interactive Voice Response) software designed to enhance customer service and communication for businesses. This platform provides robust tools for creating customizable voice menus, allowing customers to navigate services efficiently. With its user-friendly interface, organizations can easily set up call flows, manage responses, and monitor interactions. Toky’s analytic... Read more about Toky

Customer satisfaction is no longer simply a matter of providing a good response. A better understanding of the customer's expectations and a personalized response is becoming necessary. This is why AKIO has developed Akio.cx, an innovative software suite that analyzes all types of interactions and assists the advisor in improving the Customer and Employee Experience, by relying on intelligent and... Read more about Akio.Cx

TCN is a state-of-the-art call center software designed to enhance customer interactions and streamline communication processes. This cloud-based platform provides a range of features, including automatic call distribution, interactive voice response, and real-time reporting, making it ideal for businesses of all sizes. With TCN, agents can manage multiple calls simultaneously, improving efficienc... Read more about TCN

PanTerra Networks is a leading Cloud Storage Software designed to provide secure, scalable, and efficient storage solutions for businesses and organizations. It offers a comprehensive platform for storing, managing, and accessing data from anywhere, ensuring that critical information is always available and protected. Key features include automated data backup, real-time synchronization, and advan... Read more about PanTerra Networks

ICTContact is a powerful contact center software designed to streamline communication and enhance customer service for organizations of all sizes. This platform provides tools for managing inbound and outbound calls, tracking interactions, and analyzing performance metrics. With features such as automated call distribution, real-time monitoring, and customizable reporting, ICTContact empowers orga... Read more about ICTContact