Best Contact Center Software for Small Businesses (Free & Paid)

TeamSupport Messaging & Live Chat is a customer support software that empowers businesses to provide real-time assistance to customers through live chat, messaging, and chatbot interactions. This software helps improve customer satisfaction by offering an immediate communication channel where users can get answers to their questions or resolve issues without having to wait for email responses or p... Read more about TeamSupport Messaging & Live Chat

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

CloudTalk is a cloud-based call center software designed for modern businesses. It offers advanced calling features like call queuing, call recording, and interactive voice response (IVR) to streamline call management. With CloudTalk, businesses can utilize local numbers from over 70 countries, enhancing global reach. The software integrates smoothly with popular CRM systems, aiding in efficient c... Read more about CloudTalk

Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer experienc... Read more about Kustomer

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. See a demo in action of our contact center software at www.gladly.ai/get-started/... Read more about Gladly

Xperience is an advanced Call Center Software designed to optimize and enhance the operations of customer service and support centers. It offers a comprehensive platform for managing inbound and outbound calls, tracking customer interactions, and improving overall call center efficiency. Key features include automated call routing, interactive voice response (IVR) systems, and real-time monitoring... Read more about Xperience

inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication across platforms. With its intelligent routing capabilities, inConcert assigns calls to the most qualified agents, enhanc... Read more about inConcert Contact Center

Enghouse eKMS is a powerful help desk software solution designed to streamline customer support and enhance service quality. With eKMS, businesses can manage and resolve customer inquiries efficiently through multiple communication channels, including phone, email, and chat. The platform offers a centralized ticketing system that helps support teams track, prioritize, and resolve issues quickly. I... Read more about Enghouse eKMS

Enghouse Contact Center is a call center software designed to streamline customer service operations. The platform offers a wide range of features, including intelligent routing, automated responses, and real-time analytics. Enghouse Contact Center ensures that customer inquiries are routed to the most appropriate agents based on their needs, improving response times and customer satisfaction. The... Read more about Enghouse Contact Center

Vocalcom Hermes360 is a comprehensive call center software solution designed to streamline customer support operations, enhance agent productivity, and improve customer experience. The platform provides a unified interface for managing inbound and outbound calls, as well as email, chat, and social media interactions, ensuring a seamless omnichannel experience. Vocalcom Hermes360 includes advanced ... Read more about Vocalcom Hermes360

Vocalcom Salesforce Edition is a powerful customer service software solution designed to integrate seamlessly with Salesforce, enabling businesses to manage customer interactions across multiple channels from within the Salesforce platform. The software offers a comprehensive suite of tools for managing inbound and outbound communications via voice, email, chat, and social media. Vocalcom Salesfor... Read more about Vocalcom Salesforce Edition

Voximplant Kit is a contact center software that allows businesses to create and manage advanced communication solutions. The platform offers a range of features for voice, video, and messaging interactions, enabling businesses to engage with customers across multiple channels. Voximplant Kit integrates with existing CRM systems and provides tools for managing customer interactions in real time, i... Read more about Voximplant Kit

CallTrackingMetrics is an all-in-one call center software solution designed to enhance the efficiency and effectiveness of customer service operations. It provides a comprehensive suite of features including call routing, automated attendants, interactive voice response (IVR), and detailed call analytics. CallTrackingMetrics enables call centers to manage high volumes of incoming and outgoing call... Read more about CallTrackingMetrics

Hammer Cloud Platform is a comprehensive contact center quality assurance (QA) software that helps businesses optimize customer service operations by monitoring, evaluating, and improving agent performance. The platform provides real-time monitoring of customer interactions across multiple channels, including phone, chat, email, and social media. Hammer Cloud uses AI-powered speech and text analyt... Read more about Hammer Cloud Platform

Ameyo is a comprehensive customer engagement platform, adept at streamlining customer interactions. It's designed for businesses to manage omnichannel communications effectively. With Ameyo, companies can engage customers across multiple channels like voice, email, social media, and chat. The software boasts an intuitive user interface, making it easy for agents to navigate and handle customer que... Read more about Ameyo

Kundo is a versatile customer service software that enables businesses to manage and respond to customer inquiries efficiently across multiple channels. With Kundo, companies can handle email, chat, social media, and forum interactions within a single platform, reducing response times and improving customer satisfaction. The software offers features like ticketing, automated responses, and collabo... Read more about Kundo

Wildix is a cutting-edge unified communications software designed to bring together voice, video, messaging, and collaboration tools in a single, easy-to-use platform. It enables businesses to streamline communication and improve team collaboration, regardless of location. Wildix provides a range of features, including VoIP calling, video conferencing, instant messaging, screen sharing, and file s... Read more about Wildix

247Unified is a feature-rich contact center software that enables businesses to streamline communication, improve customer service, and enhance operational efficiency. Designed for both inbound and outbound calls, this platform integrates voice, email, chat, and social media channels into one seamless interface, ensuring that customer interactions are managed effortlessly. With advanced call routi... Read more about 247Unified

PhoneBurner is a cloud-based power dialer and sales acceleration platform designed to increase productivity in outbound call centers and among sales teams. Its primary feature is the ability to dial numbers rapidly, reducing the time sales reps spend waiting for calls to connect or dealing with busy signals and voicemails. PhoneBurner also offers functionalities like voicemail drop, email follow-u... Read more about PhoneBurner

Dixa is a customer service platform that streamlines support across multiple channels. It allows businesses to manage phone, email, chat, and messaging in one unified interface. Key features include a smart routing system to direct queries to the right agent and real-time performance metrics. Dixa's interface is user-friendly, focusing on efficiency. It offers integrations with CRM systems, enhanc... Read more about Dixa

Masergy Cloud Contact Center is a scalable and efficient call center software designed to enhance customer service operations. It offers omnichannel support, enabling businesses to handle customer interactions via phone, email, chat, and social media seamlessly. The software comes with built-in analytics tools that provide real-time insights into call volume, agent performance, and customer satisf... Read more about Masergy Cloud Contact Center

Smart Automation Platform is an advanced Cloud Communication Platform Software designed to automate and streamline communication workflows for businesses of all sizes. It offers a comprehensive suite of tools for managing voice, video, messaging, and conferencing, ensuring seamless and efficient communication across teams and departments. Smart Automation Platform features intuitive interfaces tha... Read more about Smart Automation Platform

Nvoip is an advanced VoIP Software designed to help businesses streamline their communication processes, enhance collaboration, and reduce costs through efficient voice over IP solutions. This comprehensive platform offers a wide range of features, including call management, conferencing, messaging, virtual phone systems, and detailed reporting, ensuring that all aspects of voice communication are... Read more about Nvoip

Uniphore is a cutting-edge Help Desk Software designed to enhance customer support and improve service delivery for organizations of all sizes. It offers a comprehensive platform for managing customer inquiries, tracking tickets, and automating support workflows, ensuring that customer issues are resolved quickly and effectively. Uniphore provides robust tools for ticket management, enabling suppo... Read more about Uniphore

CallHippo is an innovative cloud-based telephony solution, tailored for businesses seeking efficient call management. It specializes in providing virtual phone systems, enabling teams to make and receive calls globally. CallHippo's standout feature is its ease of setting up virtual phone numbers for different countries, fostering global business connectivity. The software is equipped with user-fri... Read more about CallHippo