Best Complaint Management Software for Small Businesses (Free & Paid)

Complaint management software helps businesses handle customer complaints efficiently and effectively. It offers tools to log, track, and resolve issues reported by customers in a systematic way. Features often include case management, automated responses, escalation processes, reporting, and analytics. For small businesses, this software improves customer satisfaction by ensuring complaints are addressed promptly and professionally. It helps identify recurring problems and areas for improvement, allowing you to enhance your products or services. By using complaint management software, small businesses can enhance their reputation and build customer trust. It saves time by automating many aspects of complaint handling, freeing up staff to focus on other important tasks. The software provides valuable insights into customer needs and expectations, guiding strategic business decisions. It also helps in maintaining records for compliance purposes and quality control. Here are some complaint management software options you can choose from to improve your customer service and satisfaction:

  • 4.6 avg. rating from 03 reviews

Last Updated: October 01, 2025

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165 Software

Popular Picks in Complaint Management Software

Gorgias

Gorgias

$10 Per month

Zoho Desk

Zoho Desk

$420 Per month

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Complaint Management Software for Small Businesses

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Compliance Star is a task management software tailored to assist businesses in maintaining regulatory compliance and managing associated tasks effectively. This platform enables users to assign tasks, set deadlines, and track progress, ensuring that compliance obligations are met on time. Compliance Star’s intuitive dashboard provides a clear overview of compliance activities, enabling teams to ... Read more about Compliance Star

Free Trial

Available

Pricing Type

$60 Per feautre

Location

United Kingdom

Stames is an advanced help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a comprehensive suite of features including ticket management, multi-channel support, automated workflows, knowledge base integration, real-time analytics, and collaboration tools, ensuring that all aspects of customer support are seamlessly handl... Read more about Stames

Free Trial

Available

Pricing Type

$12.99 Per user

Location

Ghana

Morris is an intuitive task management software designed to help teams and organizations improve their productivity and streamline workflow. This platform provides comprehensive tools for creating, assigning, and tracking tasks efficiently. With Morris, users can easily set deadlines, prioritize tasks, and monitor progress in real-time. The software includes features for collaborative task managem... Read more about Morris

Free Trial

Available

Pricing Type

$16 Per user

Location

United States

Complaia is an intuitive complaint management software designed to help businesses manage and resolve customer complaints efficiently. The platform provides a centralized system for logging, tracking, and analyzing customer issues, ensuring that no complaint goes unresolved. Complaia allows users to categorize complaints, assign them to the appropriate team members, and set priorities for faster r... Read more about Complaia

Free Trial

Available

Pricing Type

$29.99 Per month

Location

United States

Uppo is a cutting-edge customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction through efficient and effective service management. The platform offers a comprehensive suite of features including ticket management, live chat, knowledge base, automation workflows, and detailed analytics, ensuring that all aspects of customer service are sea... Read more about Uppo

Free Trial

Available

Pricing Type

$25 Per month

Location

Italy

Saho Complaint Desk is an advanced complaint management software solution designed to help organizations efficiently manage customer feedback and resolve complaints. By centralizing all complaints in one easy-to-use platform, Saho ensures that businesses can track, prioritize, and address issues in a timely and effective manner. The software offers a user-friendly interface for both customers and ... Read more about Saho Complaint Desk

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

BPI System is an innovative quality management software tailored to enhance operational efficiency and product quality across various industries. With its user-friendly interface, this software streamlines processes by integrating essential tools for monitoring, analyzing, and improving quality standards. Users can easily implement corrective actions, manage non-conformances, and conduct audits, e... Read more about BPI System

Free Trial

NA

Pricing Type

$5500 Per year

Location

United States

RCSApp is a comprehensive complaint management software designed to help businesses efficiently handle customer complaints and improve their overall service quality. The platform allows companies to capture and track complaints from various channels, including email, social media, and direct submissions. With an intuitive interface, RCSApp enables users to categorize and prioritize complaints, ens... Read more about RCSApp

Free Trial

NA

Pricing Type

Contact Vendor

Location

Sri Lanka

OONEKEY is a maintenance management software that streamlines the process of managing and tracking maintenance activities for businesses across various industries, such as manufacturing, facilities management, and healthcare. This platform enables organizations to efficiently schedule, track, and manage preventive and corrective maintenance tasks, helping reduce downtime and increase operational e... Read more about OONEKEY

Free Trial

Available

Pricing Type

$11300 Per user

Location

Italy

ServoDesk is a user-friendly help desk software designed to help businesses efficiently manage customer support and service requests. The platform enables businesses to track and resolve customer issues quickly, improving customer satisfaction and loyalty. ServoDesk includes ticket management features, allowing businesses to categorize, prioritize, and assign support requests to team members. The ... Read more about ServoDesk

Free Trial

Available

Pricing Type

Contact Vendor

Location

United Kingdom

Industrytics is an artificial intelligence (AI) software platform that helps businesses harness the power of data-driven insights to optimize operations and make informed decisions. Equipped with machine learning, predictive analytics, and automation tools, Industrytics enables users to uncover patterns in data, forecast trends, and streamline workflows. Its user-friendly interface allows companie... Read more about Industrytics

Free Trial

Available

Pricing Type

$44.9 Per month

Location

Italy

GP Complaints is a robust complaint management software designed to help businesses efficiently capture, track, and resolve customer complaints. By offering an organized and systematic approach to handling complaints, GP Complaints ensures that businesses can provide quick, responsive customer service while identifying areas for improvement. The software features a customizable complaint intake fo... Read more about GP Complaints

Free Trial

NA

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Location

United Kingdom

Sabio Virtual is a powerful IT management software designed to optimize and streamline IT operations across enterprises. It provides a centralized platform for managing assets, handling support tickets, and monitoring system performance. The software’s advanced automation features allow IT teams to set up workflows that reduce manual tasks and improve response times. With real-time analytics and... Read more about Sabio Virtual

Free Trial

NA

Pricing Type

$50 Per user

Location

Brazil

meddevo is a quality management software designed specifically for healthcare organizations to ensure compliance with industry standards and enhance patient care. The platform offers tools for managing quality assurance processes, including document control, audit tracking, and corrective action plans. meddevo’s intuitive interface enables healthcare providers to centralize data, monitor complia... Read more about meddevo

Free Trial

Available

Pricing Type

$249 Per user

Location

Germany

HCSGI is an innovative quality management software solution designed to streamline and automate quality assurance processes for businesses in various industries. With its robust suite of features, HCSGI helps organizations maintain compliance, reduce errors, and improve operational efficiency. The software offers tools for tracking and managing quality audits, non-conformances, and corrective acti... Read more about HCSGI

Free Trial

NA

Pricing Type

Contact Vendor

Location

Brazil

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