Best Complaint Management Software for Small Businesses (Free & Paid)

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an interactive community environment. This integration allows businesses to gather valuable insights directly from their users... Read more about UseResponse

QAlert is an advanced customer relationship management (CRM) software designed to help businesses manage and nurture their customer relationships with ease. It offers a comprehensive set of tools for tracking customer interactions, managing leads, automating follow-ups, and improving sales performance. With features such as task management, reporting, and real-time analytics, QAlert enables busine... Read more about QAlert

easiware is a comprehensive customer service software designed to help businesses deliver exceptional customer experiences. With tools for managing customer interactions across multiple channels—including email, social media, and live chat—easiware centralizes communication for efficient service delivery. Its CRM capabilities enable businesses to track customer history and preferences, allowin... Read more about easiware

Instatus is an incident management software that helps IT teams monitor system uptime, communicate outages, and manage incident response efficiently. The platform provides tools for setting up status pages, tracking service disruptions, and sending real-time updates, ensuring transparency with users during incidents. Instatus’s analytics offer insights into incident frequency, resolution times, ... Read more about Instatus

ProProfs Help Desk is a cloud-based ticketing system designed to streamline customer support processes. It centralizes customer inquiries from various channels, such as email and chat, into a single platform for easier management. The system features shared inboxes, allowing multiple team members to access and respond to customer queries efficiently. ProProfs Help Desk includes a knowledge base fu... Read more about ProProfs Help Desk

SmartSolve is an advanced complaint management software designed to streamline the handling of customer complaints and feedback for organizations. This platform offers tools for tracking, managing, and resolving complaints efficiently. Users can log complaints, assign tasks, and monitor resolutions through an intuitive interface, enhancing accountability and transparency. SmartSolve provides repor... Read more about SmartSolve

SutiDesk is a comprehensive Help Desk Software designed to streamline customer support and enhance service delivery for businesses of all sizes. This user-friendly platform enables organizations to manage customer inquiries, track support tickets, and monitor service performance from a single interface. With SutiDesk, support teams can categorize and prioritize tickets, ensuring timely resolutions... Read more about SutiDesk

FaceUp Whistleblowing System is a compliance software that enables organizations to manage and streamline their whistleblowing processes securely and anonymously. The platform allows employees and external stakeholders to report unethical practices, fraud, or compliance violations through a user-friendly, confidential system. FaceUp ensures that sensitive reports are securely routed to the appropr... Read more about FaceUp Whistleblowing System

HGS Agent X is a state-of-the-art call center software designed to optimize and enhance the operations of customer service and support teams. It offers a comprehensive suite of tools for managing inbound and outbound calls, tracking customer interactions, and monitoring agent performance, ensuring that call centers operate efficiently and deliver exceptional customer experiences. HGS Agent X’s i... Read more about HGS Agent X

FreeAgent CRM is a modern, cloud-based customer relationship management solution tailored for small and medium-sized businesses seeking to enhance customer engagement and streamline sales processes. Its standout features include a highly customizable interface, enabling users to tailor the CRM solution to their specific business needs. FreeAgent CRM excels in automating sales workflows, managing c... Read more about FreeAgent CRM

NetSupport ServiceDesk is a comprehensive help desk software designed to streamline IT support operations for organizations of all sizes. With its user-friendly interface, the software allows support teams to efficiently manage tickets, track service requests, and communicate with users. Key features include automated workflows, reporting tools, and a self-service portal that empowers users to fin... Read more about NetSupport ServiceDesk

ELMA365 is a comprehensive task management software designed to optimize workflow and boost productivity within organizations. The platform provides businesses with powerful tools to create, assign, and track tasks across multiple teams, ensuring projects are completed on time and within scope. ELMA365 enables users to set task priorities, deadlines, and dependencies, offering a clear overview of ... Read more about ELMA365

ComplianceQuest is a cutting-edge compliance management system designed to help organizations navigate and adhere to regulatory requirements seamlessly. It serves as a digital ally for businesses to ensure they meet industry standards effortlessly. With an easy-to-use interface, ComplianceQuest simplifies the often complex task of compliance to provide a centralized hub for managing policies, proc... Read more about ComplianceQuest

Case IQ is an advanced human resource software designed to enhance the management of employee cases and streamline HR processes. This powerful platform provides tools for tracking employee incidents, managing compliance issues, and facilitating communication between HR and employees. With its user-friendly interface, Case IQ allows HR professionals to document cases, assign tasks, and monitor prog... Read more about Case IQ

ReviewInc is a comprehensive review management software designed to help businesses enhance their online reputation and customer engagement. This platform offers a suite of tools for monitoring customer feedback, soliciting reviews, and analyzing sentiment across multiple platforms. With its user-friendly interface, businesses can easily track reviews, respond to customer feedback, and generate re... Read more about ReviewInc

Qualityforce is a comprehensive complaint management software that enables businesses to efficiently handle customer complaints, track issues, and improve overall service quality. The platform provides a centralized system where customer complaints are logged, assigned to relevant teams, and tracked until resolution. Qualityforce offers a user-friendly interface that allows customer service agents... Read more about Qualityforce

Quantivate stands as a comprehensive governance, risk management, and compliance (GRC) platform, designed to empower organizations in navigating complex regulatory landscapes. This versatile tool integrates risk and compliance functions, providing a centralized hub for streamlined management. Quantivate facilitates effective risk identification, assessment, and mitigation strategies, promoting a p... Read more about Quantivate Business Continuity

Quantivate Complaint Management is a specialized software designed to handle and resolve customer complaints effectively. It helps businesses streamline their complaint management process by providing a centralized system for tracking and responding to customer grievances. The software ensures compliance with industry regulations, making it suitable for various sectors. It features automated workf... Read more about Quantivate Complaint Management

Quantivate is an innovative compliance software solution designed to help organizations streamline their compliance management processes. This platform provides a comprehensive suite of tools for managing risk, regulatory requirements, and internal policies efficiently. With its user-friendly interface, organizations can easily track compliance activities, automate reporting, and manage documentat... Read more about Quantivate

isoTracker Complaints Management is a cloud-based solution designed to handle customer complaints and feedback efficiently. This tool simplifies logging complaints, assigning them to appropriate team members, and tracking their progress until resolution. It features customizable complaint forms, ensuring relevant data capture for various types of issues. The software supports automated email notif... Read more about isoTracker Complaints Management Software

Supportbench is a versatile customer service software designed to enhance support interactions and streamline workflow. It stands out for its multi-channel support, integrating emails, calls, and social media into a unified platform. This tool offers robust case management, allowing teams to track and handle customer queries efficiently. Its distinctive feature is the customizable SLA (Service Lev... Read more about Supportbench

CS for SharePoint is a powerful customer service software integrated with the SharePoint platform. Designed to enhance customer support operations, it provides a centralized hub for managing customer inquiries, support tickets, and service requests. With its user-friendly interface, support teams can track and prioritize issues, ensuring timely resolutions. The software includes features like auto... Read more about CS for SharePoint

OMBEA Insights is a customer satisfaction software that helps businesses capture valuable feedback through real-time surveys and interactive touchpoints. This platform enables organizations to gauge customer satisfaction, measure performance, and identify areas for improvement. OMBEA Insights integrates easily into a variety of channels, including websites, mobile apps, and physical locations, pro... Read more about OMBEA Insights

binds.co is a cutting-edge Customer Experience Software designed to help businesses enhance their interactions with customers and deliver exceptional service. It offers a comprehensive platform for managing customer inquiries, feedback, support requests, and engagement campaigns, ensuring that every customer interaction is handled efficiently and effectively. binds.co features an intuitive interfa... Read more about binds.co

Qualityze EQMS is a specialized software designed to support businesses in achieving and sustaining high-quality standards across their operations. Picture it as a digital companion dedicated to ensuring excellence. This tool plays a crucial role in helping companies organize and manage their processes, ensuring they consistently meet the desired quality benchmarks. It acts as a reliable guide, en... Read more about Qualityze Suite