Best Free Customer Service Software

Helprace is a comprehensive customer service solution tailored to enhance customer engagement and support efficiency. This platform integrates multiple support tools, including a help desk, a knowledge base, and community forums, into a single, user-friendly interface. Key features include a robust ticketing system that streamlines inquiries, ensuring prompt and organized responses to customer nee... Read more about Helprace

ProProfs Chat is a powerful live chat software developed to enhance online customer support and sales. Its standout feature is the easy-to-use chat interface, which enables instant communication between businesses and customers. The software integrates smoothly with popular CRM and helpdesk tools, ensuring seamless information flow and customer management. ProProfs Chat offers real-time visitor mo... Read more about ProProfs Chat

Velaro is an advanced live chat software designed to enhance customer engagement and support for businesses. This platform offers comprehensive tools for managing live chat interactions, tracking customer inquiries, and analyzing support performance, ensuring effective customer service operations. With Velaro, users can easily engage with website visitors in real-time, monitor chat performance met... Read more about Velaro

elevio is an innovative help desk software designed to help organizations manage customer support effectively. This platform offers a range of tools for ticket management, knowledge base creation, and reporting, ensuring efficient customer service operations. With elevio, users can easily track support requests, manage customer interactions, and analyze service metrics through an intuitive dashboa... Read more about elevio

Smith.ai is a comprehensive customer communications management software designed to help businesses streamline and enhance their interactions with customers. It offers a robust platform for managing various communication channels, including phone calls, emails, live chat, and social media interactions. With features such as automated call handling, intelligent routing, and real-time analytics, Smi... Read more about Smith.ai

ConSol CM/Customer Service is a robust customer service software designed to improve the way businesses manage customer interactions and support processes. The platform offers a comprehensive range of tools for ticket management, customer communication, and service analytics. ConSol CM enables businesses to track and resolve customer issues quickly by automating workflows, assigning tasks, and off... Read more about ConSol CM/Customer Service

Startly is a time and expense software designed to help businesses track employee time, manage expenses, and streamline invoicing. The platform allows users to log work hours, track project costs, and submit expense reports, ensuring accurate billing and compliance with company policies. Startly includes features for timesheet management, mileage tracking, and receipt scanning, making it easy for ... Read more about Startly

eDesk is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides robust tools for managing customer inquiries, tracking support tickets, and optimizing communication. With its user-friendly interface, customer service teams can easily access customer data, manage support requests, and respond to in... Read more about eDesk

Inforobo is an advanced Live Chat Software designed to enhance customer engagement and support through real-time communication. It offers a comprehensive platform for managing live chat interactions, ensuring that businesses can provide timely and personalized assistance to their customers. Key features include customizable chat widgets, automated chatbots, and real-time messaging that facilitate ... Read more about Inforobo

Netop Live Guide Chat is an advanced call center software designed to enhance customer communication and support. This platform offers a range of tools for live chat, ticket management, and analytics, ensuring effective customer service operations. With Netop Live Guide Chat, users can easily manage customer inquiries, track interactions, and analyze performance metrics through an intuitive dashbo... Read more about Netop Live Guide Chat

SightCall is a leading remote support software designed to enhance customer service and streamline troubleshooting processes. With its userfriendly interface, SightCall enables support teams to provide realtime assistance through video calls, augmented reality, and live chat. This innovative platform allows technicians to visually guide users through complex issues, resulting in faster resolutions... Read more about SightCall

Tempo Timesheets is a comprehensive time tracking software designed to help organizations manage employee time and project costs effectively. This platform provides tools for tracking hours worked, managing timesheets, and generating reports, ensuring accurate payroll processing and resource allocation. Users can create project-based timesheets, allowing teams to monitor time spent on various task... Read more about Tempo Timesheets

LMIS is a comprehensive customer service software designed to streamline and enhance your customer support operations. It offers a unified platform for managing customer interactions, tracking support tickets, and providing timely assistance, ensuring that every customer receives exceptional service. LMIS's intuitive interface allows support teams to efficiently handle inquiries through multiple c... Read more about LMIS

Bettermode, previously known as Tribe, is an innovative community platform designed to foster engagement and connections among users. It offers a customizable space where businesses, organizations, and interest groups can create their own branded online community. The platform stands out for its ability to integrate with various other tools and platforms, enhancing its utility and user experience.... Read more about Bettermode

Dixa is a customer service platform that streamlines support across multiple channels. It allows businesses to manage phone, email, chat, and messaging in one unified interface. Key features include a smart routing system to direct queries to the right agent and real-time performance metrics. Dixa's interface is user-friendly, focusing on efficiency. It offers integrations with CRM systems, enhanc... Read more about Dixa

Mojo Helpdesk is a straightforward and effective tool designed to enhance customer support and manage internal helpdesk tasks. Perfect for businesses of all sizes, it simplifies tracking and resolving customer issues through an organized ticket management system. One of its standout features is the ability to automate responses to frequently asked questions, providing quick and consistent customer... Read more about Mojo Helpdesk

REVE Chat is a comprehensive customer communication software, known for its wide range of communication tools designed to enhance online customer service. A key feature is its multi-channel support, including live chat, voice calls, and video chat, providing a more personal and effective customer interaction. The software stands out with its AI-powered chatbots, which automate responses and stream... Read more about REVE Chat

Spotler CRM is a customer relationship management software designed to help businesses improve customer engagement and streamline their sales and marketing processes. It offers tools for managing leads, tracking customer interactions, and automating marketing campaigns. Spotler CRM integrates with popular email marketing platforms, allowing businesses to create personalized campaigns based on cust... Read more about Spotler CRM

SupportBee is a user-friendly help desk software designed to improve customer support efficiency and enhance team collaboration. With its intuitive interface, SupportBee enables organizations to manage support tickets, track customer inquiries, and provide timely assistance effectively. The platform supports team collaboration through shared inboxes and internal notes, ensuring that all team membe... Read more about SupportBee

iTOP is a flexible help desk software designed to simplify IT service management and improve support efficiency. It allows IT teams to manage and resolve user requests effectively, providing tools for ticket creation, tracking, and prioritization. iTOP supports customizable workflows, allowing organizations to tailor the software to fit their unique support processes. With its knowledge base featu... Read more about iTOP

Issuetrak is a versatile issue tracking and management software designed to streamline the process of handling customer complaints, support tickets, and internal workflow tasks. Its core functionality includes creating, assigning, and tracking issues with ease. Users can categorize and prioritize tasks, ensuring important issues get addressed promptly. The software also offers customizable forms a... Read more about Issuetrak

Zingtree is a tool designed to create interactive decision trees and process flows, simplifying complex processes into manageable steps. It's useful for customer support, guiding users through troubleshooting steps. The platform allows for easy tree building with a drag-and-drop editor, making it accessible even to those without coding skills. Zingtree integrates with various platforms, enhancing ... Read more about Zingtree

ClickDesk is a user-friendly software tool designed to enhance customer support and online communication for businesses. It combines several key features: live chat, helpdesk, voice and video chat, and social media integration. This combination allows companies to manage customer interactions more effectively. Live chat functionality enables real-time text conversations on websites to offer immedi... Read more about ClickDesk

HelpCrunch is a versatile customer communication platform designed to streamline interactions between businesses and their clients. This user-friendly software offers a variety of tools, including live chat, email marketing, and customer support automation, all integrated into one convenient interface. Its live chat feature allows for real-time conversations with customers, enhancing the customer ... Read more about HelpCrunch

Brand Embassy is an innovative live chat software designed to enhance customer engagement for businesses. This platform provides comprehensive tools for managing real-time conversations with customers, ensuring that organizations can address inquiries and issues promptly. Users can easily customize chat widgets, integrate them into websites, and monitor chat performance through analytics. Brand Em... Read more about Brand Embassy