Best Free Customer Service Software

InGenius is a robust customer service software designed to enhance communication between businesses and customers. It integrates seamlessly with existing CRM systems, allowing customer service teams to manage interactions through phone, email, and chat more efficiently. InGenius provides features like click-to-call, automated logging, and screen pop-ups to improve productivity and reduce response ... Read more about InGenius

Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized respons... Read more about Groove

Inbenta is an AI-powered live chat software designed to improve customer service by automating responses and enhancing user interactions. Using natural language processing (NLP), Inbenta understands customer inquiries in real time and provides accurate, relevant responses. This reduces the workload on customer support teams and ensures faster response times. The software allows businesses to creat... Read more about Inbenta

Sinch Engage is a robust customer service software that empowers businesses to connect with their customers through multiple communication channels, including voice, SMS, and chat. Designed to enhance customer interactions, Sinch Engage provides tools for personalized support, ensuring a seamless experience for clients. With features like automated workflows, CRM integration, and real-time analyti... Read more about Sinch Engage

CM.com Communications Platform is a robust SMS marketing software solution designed to help businesses connect with their customers effectively through mobile messaging. This platform enables businesses to engage with their audience via SMS, email, voice, and other messaging channels, ensuring a comprehensive communication strategy. CM.com offers tools for creating and automating personalized mark... Read more about CM.com Communications Platform

Mobile Service Cloud is a powerful help desk software designed to improve customer support and service delivery for businesses of all sizes. This platform offers a suite of features that help organizations manage customer inquiries, resolve issues, and track service requests in real time. Mobile Service Cloud allows support teams to manage tickets, automate workflows, and provide personalized resp... Read more about Mobile Service Cloud

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized inb... Read more about Front

Chatfuel is a powerful live chat software designed to enhance customer support and engagement for businesses of all sizes. It offers a comprehensive platform for real-time communication between businesses and their customers, ensuring prompt and personalized assistance. Chatfuel features customizable chat widgets, automated greetings, and proactive chat triggers, enabling businesses to engage webs... Read more about Chatfuel

HappyFox Chat is a streamlined live chat software developed to enhance customer service interactions on websites. Its standout feature is the fast and responsive chat interface, which enables real-time conversations with customers, significantly improving engagement and support. HappyFox Chat integrates effortlessly with a wide range of e-commerce and CRM platforms, allowing businesses to maintain... Read more about HappyFox Chat

Vtiger CRM is a cloud-based customer relationship management software tailored for small to medium-sized businesses. It centralizes customer information, making it easy to track interactions and manage customer relationships. The software offers sales automation, helping in managing leads, opportunities, and sales pipelines. Marketing tools within Vtiger assist in executing campaigns and tracking ... Read more about Vtiger CRM

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the... Read more about Hiver

LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a help desk, allowing businesses to manage all customer interactions in one place. A key feature is its customizable live chat tool, which enhances real-time communication with customers... Read more about LiveHelpNow

weclapp is a cloud-based enterprise resource planning (ERP) software designed to unify core business functions such as accounting, sales, inventory, and project management. Tailored for small to medium-sized businesses, weclapp provides an intuitive interface where teams can manage and streamline operations in real-time. The software’s comprehensive modules allow for efficient workflow coordinat... Read more about weclapp

Gainsight Digital Hub is a powerful community software designed to foster engagement and collaboration among customers, employees, and stakeholders. With its userfriendly interface, Gainsight enables organizations to create dynamic online communities where users can share knowledge, ask questions, and provide feedback. The platform offers features for discussion forums, resource libraries, and eve... Read more about Gainsight Digital Hub

Take Control is an innovative help desk software solution that allows businesses to provide superior customer support by efficiently managing and resolving client issues. This platform offers an intuitive interface where users can create and track support tickets, assign tasks, and ensure timely resolution of problems. Take Control includes a robust ticketing system that categorizes, prioritizes, ... Read more about Take Control

Cordless is a telephony software solution designed to simplify and enhance communication for businesses of all sizes. The platform provides a cloud-based phone system that allows companies to make and receive calls over the internet, eliminating the need for traditional landline systems. Cordless supports features such as call forwarding, voicemail, automated attendants, and conference calling, of... Read more about Cordless

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Aircall is a cloud-based phone system designed for modern businesses. It offers an intuitive interface that integrates seamlessly with popular CRM and helpdesk tools. Key features include easy call routing, voicemail, call recording, and analytics for performance monitoring. Aircall also supports international calling and number porting. Its click-to-dial function simplifies outbound calling, whil... Read more about Aircall

OTRS, an abbreviation for Open-source Ticket Request System, is a versatile and powerful service management software tailored for efficient communication and task management. Its open-source nature allows extensive customization, making it adaptable to diverse business needs. The core feature of OTRS is its ticketing system, which efficiently organizes and tracks customer inquiries and internal ta... Read more about OTRS

SmarterTrack is a powerful help desk software designed to enhance customer support and service management for businesses. This platform offers comprehensive tools for managing support tickets, tracking customer interactions, and analyzing service performance, ensuring effective help desk operations. With SmarterTrack, users can easily create and manage support tickets, monitor response times, and ... Read more about SmarterTrack

Apptivo is a cloud-based suite of business applications designed to support various aspects of organizational management. It includes a comprehensive CRM system for effective customer relationship management, streamlining communication and sales processes. The software offers project management tools, facilitating task tracking and team collaboration. Inventory management within Apptivo assists in... Read more about Apptivo

Our products offer the perfect solution for almost all the needs of local service providers and help them achieve their goals. From online booking to customer management, marketing, online presence, even a cloud-based payment solution. With Shore they are prepared for digitalization. Our cloud-based software helps you manage appointments, manage customers and take your marketing to the next level... Read more about Shore

Beevolve is a comprehensive brand management software that helps businesses monitor, analyze, and improve their brand presence across digital platforms. The software offers tools for tracking brand mentions on social media, websites, blogs, and forums, enabling businesses to stay informed about customer sentiment and brand perception. Beevolve’s advanced analytics feature provides insights into ... Read more about Beevolve

MessageBird Inbox is a customer service software that enables businesses to engage with customers across multiple communication channels, including SMS, email, live chat, and social media. The platform provides a unified inbox where customer service teams can manage all interactions, ensuring no messages are missed and response times are minimized. MessageBird Inbox offers features like automated ... Read more about MessageBird Inbox

Efficy CRM is a comprehensive software solution designed to streamline customer relationship management for businesses of all sizes. With its user-friendly interface, Efficy CRM simplifies data management, allowing easy access to customer information, interactions, and sales processes. The software excels in contact management, helping teams organize and track their customer relationships efficien... Read more about Efficy CRM