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Free customer service software solutions are digital tools that businesses use to improve their customer experience by efficiently managing customer service-related operations. These free solutions provide essential features such as omni-channel support, customer data management, smart routing, a knowledge base, chatbots, dashboards, automation, and mobile compatibility. Companies of all sizes and from any sector can use these free customer service software and apps to take advantage. For instance, using this tool, customer service representatives can access comprehensive customer data while interacting with customers to provide personalized experiences. If you are a small business owner or startup with a limited budget, it is wise to consider using free customer service platforms to provide optimum customer support. SoftwareWorld has created a list of the best free customer service software for small businesses on the market. You can visit the listicle and compare the software published here to identify which one fulfills all your business requirements. Here’s the list:
Note: Most of the products listed in this Free customer service software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all customer service software to find the best fit for you.
Last Updated: October 01, 2025
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hello24.ai is an innovative conversational AI platform designed to enhance customer engagement through intelligent, automated interactions. The platform leverages advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries in real time, offering a human-like experience. hello24.ai can be integrated into websites, mobile apps, and messa... Read more about hello24.ai
Essembi is a product roadmap software that helps businesses plan, track, and communicate the development of their products. Whether you’re launching a new product or iterating on an existing one, Essembi provides the tools needed to visualize product timelines, prioritize features, and manage stakeholder expectations. The software enables teams to build clear, concise roadmaps that align with bu... Read more about Essembi
Helpviser is a comprehensive customer service software designed to help organizations enhance their support operations and improve customer satisfaction. This platform provides tools for managing customer inquiries, tracking support tickets, and analyzing performance metrics effectively. With Helpviser, users can easily create and manage support requests, monitor response times, and ensure timely ... Read more about Helpviser
Sqanit is a customer service software solution designed to help businesses manage and improve their customer support operations. The platform provides a comprehensive suite of tools that enable support teams to effectively handle customer inquiries, resolve issues, and provide personalized service. Sqanit's intuitive ticketing system allows support agents to track, prioritize, and resolve customer... Read more about sqanit
CliPlace is a customer service software that helps businesses enhance their customer support through efficient ticketing, live chat, and case management features. Designed to streamline interactions, CliPlace enables teams to resolve customer inquiries swiftly, boosting satisfaction and loyalty. The software offers a unified interface where agents can view customer histories, track open issues, an... Read more about CliPlace
ZOE is an intuitive and powerful help desk software solution that enables businesses to manage customer support inquiries, resolve issues efficiently, and enhance overall customer satisfaction. With ZOE, organizations can centralize all customer communication into one platform, including email, chat, phone calls, and social media, making it easier to track and manage tickets. The software provides... Read more about ZOE
iSupport is a comprehensive help desk software designed to optimize customer support and IT service management. The software provides a platform for managing service tickets, tracking issues, and streamlining communication between support teams and customers. With features such as a knowledge base, self-service portal, and reporting tools, iSupport helps organizations improve customer satisfaction... Read more about iSupport
VoyagerNetz is a powerful debt collection software designed to streamline and optimize the collections process for businesses. With its user-friendly interface, VoyagerNetz enables organizations to manage accounts receivable efficiently, tracking outstanding debts and automating follow-up communications. The software features advanced analytics tools that provide insights into collection performan... Read more about VoyagerNetz
TIKTING is an efficient help desk software designed to streamline customer support and improve service delivery. This platform helps businesses manage customer inquiries, resolve issues promptly, and enhance user satisfaction through various communication channels, including email, live chat, and phone support. TIKTING allows support teams to track, prioritize, and respond to tickets, ensuring tha... Read more about TIKTING
HelpMate is an intuitive customer service software that helps businesses provide exceptional support to their customers by centralizing communication and streamlining issue resolution. This software enables companies to manage all customer inquiries, whether via email, phone, chat, or social media, from a single dashboard, allowing for quicker and more organized responses. HelpMate’s powerful ti... Read more about HelpMate
InfoCDB is a dynamic customer relationship management (CRM) software designed to help businesses build stronger connections with their customers. With a focus on data organization and customer interaction tracking, InfoCDB centralizes customer information, enabling businesses to understand and engage with their clients more effectively. Key features include contact management, lead tracking, and s... Read more about InfoCDB
Qubicles is a specialized call center software designed to improve customer service operations for businesses. This platform provides essential tools for managing inbound and outbound calls, ensuring agents can deliver exceptional support effectively. With features such as call routing, monitoring, and real-time analytics, Qubicles enables supervisors to track agent performance and optimize workfl... Read more about Qubicles
IncognitoDesk is a specialized help desk software designed to enhance customer support and streamline issue resolution for organizations. This platform provides a centralized system for managing support tickets, allowing teams to track, prioritize, and respond to customer inquiries efficiently. With its user-friendly interface, IncognitoDesk enables support agents to access all necessary informati... Read more about IncognitoDesk
Tracey is an advanced data analysis software designed to help businesses make data-driven decisions by providing powerful tools for data collection, visualization, and interpretation. With its user-friendly interface, Tracey allows users from all industries to analyze complex data sets without needing extensive technical expertise. The software integrates seamlessly with various data sources, incl... Read more about Tracey
AR Genie is an augmented reality software that enables businesses and creators to bring digital experiences into the real world. Designed with a focus on user engagement, AR Genie provides tools to create immersive AR experiences that captivate audiences, whether in retail, education, or entertainment. The software allows users to design and implement AR overlays, 3D models, and interactive elemen... Read more about AR Genie
CallTaker is a specialized customer relationship management (CRM) software designed to help organizations enhance their customer service operations and improve client interactions. The platform offers comprehensive tools for call management, customer tracking, and reporting, enabling businesses to optimize their customer relationship processes effectively. With CallTaker, users can easily manage i... Read more about CallTaker
DeskOne is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform offers tools for ticket management, live chat, and multi-channel support, allowing businesses to handle customer inquiries efficiently and effectively. With features like automated ticket routing, knowledge base integration, and real-time collaboration, DeskO... Read more about DeskOne
Stames is an advanced help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a comprehensive suite of features including ticket management, multi-channel support, automated workflows, knowledge base integration, real-time analytics, and collaboration tools, ensuring that all aspects of customer support are seamlessly handl... Read more about Stames
Pavelify is a comprehensive customer service software solution designed to help businesses manage customer interactions, track support requests, and enhance service delivery. With Pavelify, companies can streamline communication across multiple channels, including email, live chat, phone, and social media, providing customers with timely and efficient support. The software offers ticketing and iss... Read more about Pavelify
ENSPACE is a task management software that helps teams and businesses organize, prioritize, and track tasks effectively. The platform provides tools for creating tasks, setting deadlines, assigning responsibilities, and tracking progress in real-time. ENSPACE allows users to categorize tasks by projects or departments, improving organization and efficiency. With built-in collaboration features, te... Read more about ENSPACE
Round Infinity is a customer journey mapping software designed to help businesses visualize and understand the complete customer experience. This platform enables companies to track and analyze the interactions that customers have with their brand across multiple touchpoints, from initial awareness to post-purchase support. Round Infinity provides tools to create dynamic customer journey maps, hig... Read more about Round Infinity
GetinQ is an innovative Customer Service Software that enhances customer engagement by streamlining support and communication channels. Designed to simplify interactions, GetinQ enables support teams to manage queries through multiple channels, including email, chat, and social media. With an intuitive interface and advanced ticketing system, agents can respond quickly and efficiently to customer ... Read more about GetinQ
Uppo is a cutting-edge customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction through efficient and effective service management. The platform offers a comprehensive suite of features including ticket management, live chat, knowledge base, automation workflows, and detailed analytics, ensuring that all aspects of customer service are sea... Read more about Uppo
Gallabox is an innovative customer relationship management (CRM) software designed to help businesses manage and nurture customer relationships more effectively. It offers a comprehensive set of tools for tracking customer interactions, managing leads, and automating sales and marketing processes. Gallabox’s intuitive dashboard allows businesses to view customer data in a centralized location, h... Read more about Gallabox
Alexxo is a versatile customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction through efficient and effective service management. It offers a comprehensive platform for managing customer inquiries, tracking support tickets, and resolving issues seamlessly across multiple channels, including email, chat, phone, and social media. With Alexx... Read more about Alexxo
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