Best Customer Engagement Software

NICE Nexidia is an advanced call center software designed to improve the efficiency and effectiveness of customer service operations. It uses artificial intelligence (AI) and machine learning (ML) to analyze voice and text interactions in real-time, providing valuable insights into customer sentiment, agent performance, and service quality. NICE Nexidia's powerful speech analytics capabilities all... Read more about NICE Nexidia

Woobox is an innovative contest software designed to help businesses create, manage, and promote engaging contests and giveaways across various platforms. This comprehensive platform offers a suite of tools that facilitate contest creation, entry management, and social media integration, ensuring that organizations can enhance their marketing efforts effectively. Woobox’s user-friendly interface... Read more about Woobox

Alchemer Survey, formerly known as SurveyGizmo, is a versatile and user-friendly tool for creating surveys and collecting data. This software stands out for its ability to tailor surveys to fit any need, whether for customer feedback, market research, or employee engagement. Alchemer Survey offers a range of question types, from multiple-choice to open-ended responses, making it easy to gather div... Read more about Alchemer

CORE Home is a customer engagement software that helps businesses improve client relationships and enhance communication through a centralized, digital platform. Designed for real estate and property management professionals, CORE Home offers tools for managing client information, scheduling appointments, and sending personalized updates to clients. The software supports a mobile app, enabling age... Read more about CORE Home

Drift is a prominent conversational marketing platform that revolutionizes the way businesses interact with their customers. At its core, Drift has a live chat feature, which enables real-time communication with website visitors, facilitating immediate engagement and support. Drift's powerful AI-driven chatbots are a standout feature, capable of automating conversations, qualifying leads, and even... Read more about Drift

Bazaarvoice is a dynamic software platform tailored to enhance e-commerce through authentic customer feedback. Central to its functionality is the collection and display of customer reviews, which helps build trust and informs purchasing decisions. It stands out for its innovative approach to user-generated content (UGC), integrating customer photos and videos to enrich product descriptions. Bazaa... Read more about Bazaarvoice

Emplifi Service Cloud is a comprehensive customer relationship management (CRM) solution designed to help businesses manage and enhance customer service experiences across multiple channels. The platform allows organizations to provide consistent and personalized support through email, live chat, social media, and more, all from a single interface. Emplifi Service Cloud integrates with existing CR... Read more about Emplifi Service Cloud

TCS Customer Intelligence & Insights is an advanced artificial intelligence (AI) software designed to help businesses harness the power of customer data to drive personalized marketing, enhance customer experiences, and optimize business strategies. This AI-powered platform collects and analyzes data from various touchpoints, such as websites, social media, and customer interactions, to generate a... Read more about TCS Customer Intelligence & Insights

LiveChat is an online customer service software renowned for its efficiency and ease of use. Primarily, it offers a live chat system that businesses can integrate into their websites, allowing for real-time communication with visitors. This feature is highly customizable, enabling companies to tailor the chat experience to fit their brand and customer needs. Beyond simple messaging, LiveChat inclu... Read more about LiveChat

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on custom... Read more about Intercom

Medallia Experience Cloud is an advanced survey software designed to gather, analyze, and act on customer feedback efficiently. This platform provides tools for creating custom surveys, enabling organizations to capture valuable insights from their target audience. Users can distribute surveys across various channels, monitor response rates, and analyze data through robust reporting features. Meda... Read more about Medallia Experience Cloud

Medallia Concierge is a cutting-edge customer communications management software designed to enhance customer engagement and streamline communication processes. This platform enables organizations to gather and analyze customer feedback, providing valuable insights into customer preferences and behaviors. With its robust analytics tools, Medallia Concierge helps businesses identify trends and area... Read more about Medallia Concierge

Dialpad Ai Contact Center is a modern communication platform designed for efficient customer service. It uses AI to transcribe calls in real-time, providing instant insights and support to agents. The software integrates voice, video, and messaging in one place, making it easier to manage customer interactions across different channels. It offers customizable call routing to ensure customers reach... Read more about Dialpad Ai Contact Center

OneSignal stands out as a versatile and user-friendly customer engagement tool specializing in push notifications, in-app messages, SMS, and email. Its major strength is the ability to send targeted messages across different platforms, enhancing user engagement and retention. OneSignal's real-time analytics and A/B testing features are key for optimizing messaging strategies, ensuring messages res... Read more about OneSignal

MarfeelPress is a dynamic publishing and subscription management software that empowers media companies and content creators to enhance their digital publishing experience. Built for WordPress, MarfeelPress optimizes mobile and desktop content, ensuring fast load times and an intuitive, ad-friendly layout that boosts user engagement. The platform’s AI-driven algorithms analyze user behavior to p... Read more about MarfeelPress

Verint Workforce Engagement is a powerful customer engagement software designed to help organizations optimize their customer interactions and improve service delivery. This platform provides users with tools to manage workforce performance, analyze customer feedback, and enhance employee engagement. With Verint Workforce Engagement, businesses can easily monitor key performance indicators (KPIs),... Read more about Verint Workforce Engagement

GoSquared is a dynamic Email Marketing Software designed to help businesses create, manage, and optimize their email campaigns with ease and effectiveness. It offers a comprehensive platform for designing visually appealing emails, segmenting audiences, and automating campaign workflows, ensuring targeted and personalized communication with customers. Key features include drag-and-drop email build... Read more about GoSquared

Feefo is a robust review management software that enables businesses to collect, analyze, and respond to customer feedback effectively. Trusted by brands across industries, Feefo uses verified customer reviews to ensure authenticity, helping businesses build trust and improve customer relationships. The platform’s customizable review invitations and automated feedback requests streamline the pro... Read more about Feefo

ironSource is a powerful customer engagement software designed to help businesses enhance user experiences and drive customer loyalty. This platform provides a comprehensive suite of tools that enable organizations to manage customer interactions across various channels, including mobile apps, websites, and social media. With ironSource, businesses can easily create and manage personalized custome... Read more about ironSource

Alida is a dynamic survey software designed to capture meaningful insights from customers, employees, and other stakeholders. With its intuitive user interface, Alida makes creating, distributing, and analyzing surveys simple. It supports a variety of question types, including multiple choice, open-ended, and Likert scales, making it versatile for any kind of survey need. Alida’s robust reportin... Read more about Alida

eGain Suite is a comprehensive customer experience software designed to help organizations enhance customer interactions across various channels. This platform provides tools for managing customer support, knowledge management, and engagement analytics, enabling businesses to deliver exceptional service. With eGain Suite, users can streamline customer inquiries through chat, email, and social medi... Read more about eGain Suite

Designed to significantly boost customer engagement, eGain AI Agent delivers highly personalized, context-aware interactions across chat, voice, and messaging platforms. By leveraging trusted generative AI combined with deep enterprise knowledge, it helps brands engage customers 24/7 with meaningful support, guiding them through complex workflows and consistently delivering seamless, satisfying, ... Read more about eGain AI Agent

With eGain AI Agent, customer engagement becomes more conversational, interactive, and personalized. The AI interacts naturally with customers, understanding intent and guiding them through step-by-step solutions or tailored recommendations. It works seamlessly across multiple channels, allowing customers to engage in their preferred way while maintaining context throughout the journey. By provid... Read more about eGain AI Agent for Customer Self-Service

Yotpo is a dynamic e-commerce marketing platform shifting the way businesses harness customer reviews and user-generated content. Functioning as a centralized hub, Yotpo enables brands to collect and showcase authentic customer reviews, photos, and Q&A, bolstering trust and credibility. The platform seamlessly integrates with e-commerce sites, allowing for easy implementation and customization. Yo... Read more about Yotpo

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX