Best Knowledge Management Software for Small Businesses (Free & Paid)

Trainual is a user-friendly and comprehensive training and onboarding software designed for businesses of all sizes. Its main purpose is to simplify the process of documenting standard operating procedures, policies, and workflows. With Trainual, companies can create interactive training manuals, organize company knowledge, and track employee progress, ensuring consistent training and knowledge tr... Read more about Trainual

Connecteam is a handy team management app. It makes teamwork a breeze for everyone. With easy-to-use features, Connecteam simplifies communication and collaboration. Team members can share updates, create schedules, and track time effortlessly. Its customizable options fit any business smoothly. The app's simple design ensures that anyone can use it without a hitch. Connecteam acts as a central hu... Read more about Connecteam

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, improve customer satisfaction, and strengthen customer relationships. This user-friendly platform empowers businesses to del... Read more about HubSpot Service Hub

Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite

ClickUp is an all-in-one project management platform that caters to diverse team requirements. Its user-friendly interface simplifies task organization and collaboration. It also offers customizable views to adapt to different workflows. With features like Docs, Goals, and Time Tracking, ClickUp centralizes tools and eliminates the need for multiple applications. The platform fosters transparency ... Read more about ClickUp

Edmingle goes beyond just an LMS with its AI-powered Analytics-focused training management platform. An easy to use platform, it offers a wide range of features & integrations for training businesses to deliver their courses & programs with maximum impact. Deliver a world class learning experience while keeping your learner engaged & satisfied. Read more about Edmingle

Steve automatically monitors competitor websites, messaging changes, feature updates, and pricing shifts—then turns that information into actionable insights like battlecards, positioning breakdowns, and launch alerts. These insights can be accessed directly in Slack, keeping your team informed without leaving their workflow. Steve is used by product marketers, sales professionals, and start... Read more about Steve

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document collaboration easy. Slack integrates with numerous apps, including Google Drive and Trello, enhancing its functionality. It... Read more about Slack

Microsoft SharePoint is a collaborative platform widely used for efficient teamwork within organizations. It helps people share and manage content, knowledge, and applications for seamless collaboration. With features like document storage, version control, and easy access, SharePoint simplifies file management. It enables teams to create, edit, and share documents in real-time, fostering collabor... Read more about Microsoft SharePoint

Microsoft Viva Engage is a community and employee engagement platform that fosters communication, collaboration, and connection within organizations. Part of the Microsoft Viva suite, Viva Engage allows employees to share ideas, ask questions, and interact with colleagues across different departments and locations. The platform includes features such as community-building tools, employee recogniti... Read more about Microsoft Viva Engage

Wix is a user-friendly website-building platform that empowers individuals and businesses to create professional-looking websites without coding skills. With its drag-and-drop interface, users can easily customize templates, add content, and design layouts. Wix offers a range of features, including an app market for additional functionalities. It caters to diverse needs, from personal blogs to e-c... Read more about Wix

IBM Enterprise Content Management is a robust document management software solution designed to help organizations efficiently manage their digital content and workflows. This platform provides tools for capturing, organizing, and storing documents securely while ensuring compliance with regulatory requirements. IBM ECM offers advanced search capabilities, enabling users to locate and retrieve doc... Read more about IBM Enterprise Content Management

IBM Watson Knowledge Studio is an artificial intelligence (AI) software designed to help businesses and organizations build custom machine learning models for understanding and processing natural language data. The platform allows users to train AI models to recognize and extract information from unstructured data such as documents, emails, and chat logs. Watson Knowledge Studio includes tools for... Read more about IBM Watson Knowledge Studio

Odoo is a comprehensive business management software, offering a wide array of applications to streamline various business operations. Its modular structure allows for customization, catering to specific business needs. Key features include CRM for customer management, eCommerce solutions, accounting tools, inventory management, and project management capabilities. Odoo also supports HR management... Read more about Odoo

Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered chatbot... Read more about Salesforce Service Cloud

Salesforce Field Service is a dynamic software solution designed for managing on-site service operations. It's part of the broader Salesforce ecosystem, renowned for customer relationship management. This software excels in scheduling and dispatching, ensuring the right technician reaches the right location at the right time with smart, automated scheduling. It's particularly user-friendly, offeri... Read more about Salesforce Field Service

QUOSA is a knowledge management software designed to help organizations store, organize, and share their critical knowledge and intellectual assets. The platform provides tools for document management, knowledge sharing, collaboration, and search, enabling teams to access and contribute to knowledge repositories easily. QUOSA supports various formats, including documents, research papers, multimed... Read more about QUOSA

Elsevier Knovel is a knowledge management software designed to help engineers, scientists, and technical professionals access and manage critical technical information. The platform provides an extensive library of reference materials, including scientific journals, textbooks, standards, and industry reports, helping users stay informed and make data-driven decisions. Elsevier Knovel features adva... Read more about Elsevier Knovel

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack and Microsoft Teams. Halp simplifies the ticketing process with features such as automated ticket creation, categorizat... Read more about Halp

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management

Confluence is a collaborative workspace that helps teams organize and share information efficiently. It's a central hub where you can create, store, and manage documents and notes. The platform allows easy creation of pages and blogs, useful for team updates or project plans. Confluence integrates with Jira, a plus for tracking project progress. It supports real-time editing, making team collabora... Read more about Confluence

Enterprise Private Cloud is an innovative knowledge management software designed to centralize information and streamline collaboration within organizations. This platform offers a comprehensive suite of tools that enable users to create, share, and manage knowledge assets efficiently. With Enterprise Private Cloud, organizations can store documents, policies, and procedures in a secure environmen... Read more about Enterprise Private Cloud

Zoho Connect is a comprehensive team collaboration software designed to streamline communication and workflow within organizations. It offers features like customizable forums for team discussions, task management tools for tracking projects, and a shared calendar to schedule meetings and events. The platform includes document sharing capabilities, allowing team members to collaborate on files in ... Read more about Zoho Connect

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Zoho Learn is an intuitive and comprehensive learning management system (LMS) developed to streamline the training and development process in organizations. Its standout feature is the integration with other Zoho applications, creating a cohesive and efficient workflow. The platform offers a versatile course builder that allows for the creation of interactive and engaging content, catering to vari... Read more about Zoho Learn

Spekit is a dynamic, user-friendly digital adoption and enablement platform developed to enhance team productivity and streamline onboarding. With its seamless integration into daily workflows, Spekit offers real-time, in-app guidance, ensuring employees have instant access to the knowledge they need. The platform stands out for its ease of updating information, allowing teams to stay aligned with... Read more about Spekit

Talisma CRM is a customer relationship management software designed to help organizations manage customer interactions and enhance engagement. The platform provides tools for tracking customer communications, managing leads, and analyzing customer data, enabling businesses to improve service delivery and drive sales. Talisma CRM's customizable dashboards and reporting features offer valuable insig... Read more about Talisma CRM

Talisma KnowledgeBase is a robust knowledge management software designed to help organizations create, manage, and share knowledge effectively. This platform offers features such as content creation, search functionality, and user feedback, enabling businesses to build a comprehensive knowledge repository. With Talisma KnowledgeBase, users can easily access critical information, share insights, an... Read more about Talisma KnowledgeBase