Best Knowledge Management Software for Small Businesses (Free & Paid)

Quip is a collaborative productivity software that combines documents, spreadsheets, and communication tools in one seamless interface. It facilitates teamwork, allowing users to create and edit documents and spreadsheets collaboratively in real-time. A key feature is its integrated chat functionality, enabling team members to communicate directly within documents, ensuring context-rich discussion... Read more about Quip

Verint Knowledge Management is a knowledge management software that helps organizations centralize and organize their knowledge assets. With Verint, businesses can create, manage, and share knowledge across departments, enabling employees to find the information they need quickly and efficiently. The platform provides features like document management, collaboration tools, and search functionaliti... Read more about Verint Knowledge Management

Verint Community is a robust knowledge management software designed to facilitate collaboration and information-sharing across an organization. This platform empowers employees, customers, and partners to access, share, and contribute to a centralized knowledge base that helps drive efficiency and problem-solving. Verint Community supports various content types, including articles, documents, FAQs... Read more about Verint Community

IdeaScale is an advanced idea management software, designed to empower organizations to harness collective intelligence for innovation. It's renowned for its user-friendly interface, allowing participants to easily submit, discuss, and vote on ideas. The platform stands out with its customizable campaigns, enabling targeted ideation to address specific organizational challenges. IdeaScale supports... Read more about IdeaScale

Fusebase, formerly known as Nimbus, is an innovative Collaboration Software designed to enhance teamwork and productivity within organizations. Featuring a user-friendly platform, Fusebase offers a suite of tools including document sharing, real-time editing, task management, and communication channels, enabling teams to work together seamlessly regardless of their location. Its comprehensive feat... Read more about Fusebase (Formerly Nimbus)

The Learning Experience Platform (LXP) by Haufe Akademie is an innovative software solution designed to deliver personalized learning experiences in the corporate sector. The platform empowers organizations to provide employees with access to a wide range of training materials, from online courses and videos to webinars and podcasts. Its advanced recommendation engine customizes learning paths bas... Read more about Learning Experience Platform by Haufe Akademie

eGain AI Knowledge Hub is a powerful knowledge management platform designed to centralize, manage, and deliver trusted enterprise knowledge across teams and channels. It uses trusted generative AI, semantic search, and decision trees to deliver accurate, contextual information on demand. Ideal for organizations looking to improve internal knowledge sharing, reduce silos, and empower agents and cu... Read more about eGain AI Knowledge Hub

MindTouch is a leading knowledge management software designed to help organizations create, manage, and distribute knowledge effectively. This platform provides tools for building comprehensive knowledge bases, enabling users to centralize information and make it easily accessible to employees and customers. MindTouch features a user-friendly interface that allows for the creation of articles, FAQ... Read more about MindTouch

DokuWiki is a versatile, open-source knowledge management software designed to facilitate documentation and collaboration within teams and organizations. Known for its simplicity and ease of use, DokuWiki provides a user-friendly environment for creating, managing, and sharing content, with no database required. The software supports collaborative editing, allowing multiple users to contribute to ... Read more about DokuWiki

eGain AI Agent for Customer Self-Service serves as an intelligent front end to a centralized, AI-driven knowledge base. It ensures customers receive accurate and consistent answers, regardless of channel or device. Intelligent search capabilities, context recognition, and proactive content recommendations enable faster problem resolution. The platform streamlines the management of complex informa... Read more about eGain AI Agent for Customer Self-Service

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

Pega Customer Service is an advanced live chat software designed to enhance customer support and streamline communication for businesses of all sizes. This comprehensive platform offers features such as real-time messaging, automated responses, customer profiling, analytics, and integration with CRM systems, providing organizations with the tools needed to deliver exceptional customer service effi... Read more about Pega Customer Service

Senju/SM is a robust service desk software designed to streamline IT service management and enhance customer support for organizations. This platform provides comprehensive tools for incident management, service request handling, and problem resolution, ensuring that IT teams can respond to user needs efficiently. With features such as automated ticketing, real-time tracking, and customizable work... Read more about Senju/SM

Yext is a superb software solution designed to help businesses manage and control their online information across diverse platforms. It ensures accurate and consistent details about a business, such as location, hours, and contact information, across online directories, search engines, and social media. Yext's key features include location data management, enabling businesses to update information... Read more about Yext

Upland Panviva is a cloud-based knowledge management system developed to streamline information access and support. It stands out for its user-friendly interface, allowing employees to easily find precise answers to complex questions. Key features include a robust search function, customizable content organization, and real-time updates, ensuring that users always have the most current information... Read more about Upland Panviva

RightAnswers is an advanced knowledge management software designed to help organizations centralize and manage their knowledge assets effectively. This platform provides comprehensive tools for creating, storing, and sharing knowledge articles, FAQs, and best practices, enabling teams to access critical information easily. With its user-friendly interface, employees can quickly search for relevant... Read more about RightAnswers

Figure 1 is a specialized Knowledge Management Software designed for healthcare professionals to share and discuss medical cases, images, and expertise securely. It offers a collaborative platform where doctors, nurses, and medical students can access a vast library of medical images and cases, enhancing learning and improving patient care through shared knowledge. Figure 1 features an intuitive i... Read more about Figure 1

Crehana is an innovative mobile learning software designed to help organizations deliver engaging and interactive training programs to their employees. This platform provides users with tools to create, manage, and track eLearning content, ensuring that learning is accessible anytime, anywhere. With Crehana, businesses can easily develop customized courses that cater to their employees' specific n... Read more about Crehana

Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized respons... Read more about Groove

FiscalNote is a powerful government software designed to enhance legislative tracking and advocacy efforts for organizations. This platform provides tools for monitoring legislation, tracking policy changes, and analyzing the impact of government actions on businesses and communities. With its intuitive interface, FiscalNote allows users to customize alerts for relevant bills and regulations, ensu... Read more about FiscalNote

Teamwork Spaces is a powerful collaboration software designed to enhance communication and project management within teams. It provides a centralized workspace where team members can collaborate on tasks, share documents, and track progress in real time. Teamwork Spaces offers features like file sharing, task assignment, and timeline management, enabling teams to stay organized and on top of deadl... Read more about Teamwork Spaces

Higher Logic Vanilla is a comprehensive community platform designed to foster engagement and collaboration. With a user-friendly interface, Higher Logic Vanilla facilitates seamless communication and interaction among community members. The platform supports discussion forums, enabling users to ask questions, share insights, and connect with peers. Higher Logic Vanilla's gamification features enco... Read more about Higher Logic Vanilla

Sharpr is an innovative knowledge management software designed to streamline information sharing and collaboration within organizations. This platform provides tools for creating, organizing, and accessing knowledge resources, enabling teams to work more efficiently and effectively. With its user-friendly interface, employees can easily contribute content, find answers, and collaborate on projects... Read more about Sharpr

Inbenta is an AI-powered live chat software designed to improve customer service by automating responses and enhancing user interactions. Using natural language processing (NLP), Inbenta understands customer inquiries in real time and provides accurate, relevant responses. This reduces the workload on customer support teams and ensures faster response times. The software allows businesses to creat... Read more about Inbenta

TextExpander is a powerful productivity software designed to streamline repetitive typing tasks and improve efficiency for individuals and teams. It offers a comprehensive platform for creating custom abbreviations (snippets) that expand into frequently used text, saving time and reducing errors. TextExpander provides robust tools for managing snippets across devices, sharing with team members, an... Read more about TextExpander