Best Free Customer Service Software

Free customer service software solutions are digital tools that businesses use to improve their customer experience by efficiently managing customer service-related operations. These free solutions provide essential features such as omni-channel support, customer data management, smart routing, a knowledge base, chatbots, dashboards, automation, and mobile compatibility. Companies of all sizes and from any sector can use these free customer service software and apps to take advantage. For instance, using this tool, customer service representatives can access comprehensive customer data while interacting with customers to provide personalized experiences. If you are a small business owner or startup with a limited budget, it is wise to consider using free customer service platforms to provide optimum customer support. SoftwareWorld has created a list of the best free customer service software for small businesses on the market. You can visit the listicle and compare the software published here to identify which one fulfills all your business requirements. Here’s the list:

Note: Most of the products listed in this Free customer service software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all customer service software to find the best fit for you.

best free customer service software
  • 4.4 avg. rating from 04 reviews

Last Updated: October 01, 2025

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Popular Picks in Customer Service Software

Gorgias

Gorgias

$10 Per month

CallVU

CallVU

$130 Per year

HubSpot Service Hub

HubSpot Service Hub

$800 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Free Customer Service Software

Pricing Options

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One-Time Payment

Quote Based

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Small Business

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I'm looking for Customer Service Software that is:

Support.cc is a robust service desk software designed to help organizations manage customer support inquiries and enhance service delivery. This platform provides a comprehensive suite of tools that enable users to create, track, and resolve support tickets efficiently. With Support.cc, organizations can easily categorize and prioritize incoming requests, ensuring that customer issues are addresse... Read more about Support.cc

Free Trial

Available

Pricing Type

$14.99 Per user

Location

United States

eStreamDesk is a robust help desk software designed to enhance customer support and streamline ticket management for organizations. This platform offers comprehensive tools for managing customer inquiries, tracking support tickets, and improving team collaboration. With its intuitive interface, support agents can easily create, assign, and resolve tickets, ensuring that customer issues are address... Read more about eStreamDesk

Free Trial

Available

Pricing Type

$4 Per feautre

Location

Bulgaria

OMQ is an AI-powered customer service software designed to help businesses automate and enhance their customer support processes. The platform provides tools for managing tickets, FAQs, live chat, and email inquiries, ensuring that customer questions are answered quickly and accurately. OMQ’s AI-driven chatbot can automatically resolve common customer issues by providing relevant information fro... Read more about OMQ

Free Trial

Available

Pricing Type

Contact Vendor

Location

Germany

Chloe is a customer service software that helps businesses deliver efficient and personalized support to their customers. The platform offers a centralized system for managing customer inquiries across multiple channels, including email, chat, and social media. Chloe’s automation features enable businesses to set up workflows for handling common queries, reducing response times and improving ser... Read more about Chloe

Free Trial

Available

Pricing Type

$50 Per user

Location

United States

Tiledesk is a robust live chat software solution designed to enhance customer engagement and support for businesses of all sizes. This platform allows organizations to integrate live chat functionality seamlessly into their websites, enabling real-time communication with customers. Tiledesk offers a user-friendly interface that simplifies chat management, ensuring that support agents can handle in... Read more about Tiledesk

Free Trial

Available

Pricing Type

Contact Vendor

Location

Italy

WeKall is an advanced telephony software solution designed to enhance communication capabilities for businesses. This platform allows companies to manage their phone systems more efficiently, offering a range of features such as call forwarding, voicemail, call recording, and automated responses. WeKall supports both VoIP and traditional phone lines, ensuring seamless communication across various ... Read more about WeKall

Free Trial

Available

Pricing Type

$17 Per user

Location

Colombia

Milvus is an advanced help desk software that simplifies customer support by providing a centralized platform for managing and resolving customer inquiries. With Milvus, businesses can streamline their support processes by handling customer tickets, tracking service requests, and offering timely solutions. The software includes a powerful ticketing system that categorizes and prioritizes support t... Read more about Milvus

Free Trial

Available

Pricing Type

$25 Per user

Location

Brazil

Ozmo Omnichannel Support Platform is a customer service software designed to help businesses provide seamless support across multiple channels, including chat, email, phone, and social media. The platform integrates with existing CRM systems, enabling businesses to centralize customer interactions and provide timely, personalized responses. Ozmo features AI-powered chatbots for automating routine ... Read more about Ozmo Omnichannel Support Platform

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Flixcheck is an advanced digital signature software that enables businesses to securely sign documents online, streamlining the document approval process while ensuring legal compliance. The software offers a user-friendly interface, making it easy to upload, sign, and share documents digitally. Flixcheck supports a variety of file formats, including PDFs and Word documents, and enables multiple s... Read more about Flixcheck

Free Trial

Available

Pricing Type

$19 Per month

Location

Germany

Flip CX is a conversational AI platform designed to transform the customer experience by enabling businesses to automate interactions with customers through intelligent chatbots, virtual assistants, and messaging solutions. This platform uses advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries in real time, providing seamless, ... Read more about Flip CX

Free Trial

Available

Pricing Type

$0.15 Per month

Location

United States

The leading AI CX platform to enhance customer service operations

Moveo.ΑΙ is a conversational AI platform that enhances customer service operations and improves customer experiences. The platform is powered by proprietary Large Language Models (LLMs), ensuring unparalleled data security and reliability. These LLMs are fine-tuned specifically on business conversations, surpassing third-party models like GPT-4 in speed (5x faster responses) while significantly ... Read more about Moveo.AI

Free Trial

30 Days

Pricing Type

Contact Vendor

Location

United States

Revelation Helpdesk is a user-friendly help desk software designed to enhance customer support operations. It offers robust ticketing, workflow automation, and reporting features to streamline the support process. Revelation Helpdesk allows support teams to efficiently manage and resolve customer inquiries by categorizing and prioritizing tickets, assigning tasks, and tracking issue resolution. Wi... Read more about Revelation helpdesk

Free Trial

Available

Pricing Type

$19 Per user

Location

United States

Callmaker is a comprehensive call center software designed to enhance the efficiency and effectiveness of customer service operations. It offers a robust suite of tools that manage inbound and outbound calls, automate call routing, and facilitate seamless communication between agents and customers. Callmaker’s intuitive interface allows call center managers to monitor real-time call metrics, tra... Read more about Callmaker

Free Trial

Available

Pricing Type

$43 Per feautre

Location

United States

Luminjo is an advanced customer service software designed to enhance support operations and improve customer satisfaction. This platform offers a suite of tools for managing customer inquiries, tracking interactions, and providing timely resolutions to issues. With features such as a centralized ticketing system, knowledge base, and live chat functionality, Luminjo streamlines communication betwee... Read more about luminjo

Free Trial

Available

Pricing Type

Contact Vendor

Location

France

Verascape is a robust call center software solution designed to enhance customer service operations through advanced communication and management features. This software supports a variety of channels, including voice, email, and chat, allowing businesses to interact with customers seamlessly. Verascape's intelligent call routing capabilities ensure that customer inquiries are directed to the appr... Read more about Verascape

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Deskware is an innovative customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides comprehensive tools for managing customer inquiries, tracking support tickets, and analyzing service performance efficiently. With Deskware, users can automate responses, create knowledge bases, and manage live chat interactions seam... Read more about Deskware

Free Trial

Available

Pricing Type

$29 Per month

Location

United States

OneHash Chat is a help desk software solution that enhances customer support through efficient communication and streamlined workflows. Designed for small to medium-sized businesses, OneHash Chat offers features like live chat, ticketing, and automated responses, allowing support teams to address customer inquiries quickly and effectively. Its intuitive interface makes it easy for agents to manage... Read more about OneHash Chat

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Raffle Search is an insight engine software designed to help organizations retrieve and analyze data from multiple sources efficiently. With Raffle Search, users can search and access structured and unstructured data across databases, files, and applications, enhancing decision-making. The software’s AI-driven capabilities allow it to understand context and provide relevant search results, savin... Read more about Raffle Search

Free Trial

Available

Pricing Type

$1470 Per month

Location

Denmark

Boxia is a shipment tracking software that enables businesses to monitor and manage deliveries in real-time. It provides visibility into the shipping process, allowing users to track packages, receive status updates, and manage exceptions. Boxia’s predictive analytics capabilities help companies anticipate delays and take proactive measures to ensure timely deliveries. The software includes cust... Read more about Boxia

Free Trial

Available

Pricing Type

$79 Per month

Location

France

Answered.so is an all-in-one customer service software solution designed to help businesses provide exceptional support through multiple channels, including email, live chat, social media, and phone. With its intuitive interface, Answered.so streamlines customer service workflows by centralizing support requests, automating responses, and helping teams manage customer inquiries more efficiently. T... Read more about Answered.so

Free Trial

NA

Pricing Type

$29 Per month

Location

Estonia

Customer Support Platform For SaaS & Ecommerce

ThriveDesk is a user-friendly, innovative customer support software designed to enhance your business's customer service experience. This software simplifies managing customer inquiries, ensuring that no query goes unanswered. With ThriveDesk, you can effortlessly organize, track, and respond to customer emails, ensuring timely and efficient communication. Its intuitive design makes it easy to use... Read more about ThriveDesk

Free Trial

Available

Pricing Type

$25 Per month

Location

Bangladesh

Close Support is a flexible help desk software designed to improve customer support services by managing tickets, resolving issues, and tracking service requests efficiently. The software offers a ticketing system that organizes customer queries by priority, allowing support teams to respond quickly and effectively. With features like knowledge base integration, self-service portals, and automated... Read more about Close Support

Free Trial

NA

Pricing Type

$295 Per user

Location

United Kingdom

versaSRS HelpDesk is a robust help desk software designed to streamline customer support and enhance service delivery for organizations. This platform provides tools for ticket management, issue tracking, and knowledge base creation, enabling support teams to resolve customer inquiries efficiently. With features like automated ticket assignment and real-time reporting, versaSRS enhances communicat... Read more about versaSRS HelpDesk

Free Trial

Available

Pricing Type

$99 Per one-time

Location

Australia

Azuba CCM Platform is an advanced document management software that empowers organizations to efficiently capture, store, and manage their documents and records. Designed for businesses seeking to enhance their information management processes, Azuba provides a user-friendly interface for document creation, collaboration, and retrieval. The software features robust search capabilities, allowing us... Read more about Azuba CCM Platform

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

LogicNets is a powerful application development software that enables organizations to create custom applications without extensive coding. It provides a visual platform for building interactive decision trees and complex logic models that automate business processes and improve decision-making. Users can easily design, deploy, and maintain applications tailored to their specific needs, ranging fr... Read more about LogicNets

Free Trial

Available

Pricing Type

$45 Per feautre

Location

United States

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Frequently Asked Questions

Following are some of the main features that the majority of free Customer Service Software offers in general:

  • Contact Management
  • Customer Segmentation
  • Queue Management
  • Call Center Management
  • Auto-responders

Typically, there are some limitations to using free Customer Service Software solutions.

For example:

  • Limited access to features.
  • Restricted user accounts.
  • Low data storage capacity.
  • Limited customization capability.
However, you can always go for budget-friendly paid versions, which may break the limit barriers.

The majority of free Customer Service Software offers free trials for paid versions. Please note that the time period for a free trial may differ based on the software.
For example:

The majority of free Customer Service Software or free trials do not require credit card details. Users have to provide their credit card details if they go for any paid plans.

The majority of free Customer Service Software offers customer support to free users. However, the level of support may differ.

Absolutely! Free Customer Service Software are safe to use. They strictly adhere to regulatory compliance.

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