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Free customer engagement software solutions are cloud-hosted tools that orchestrate all interaction tools in a single system, providing businesses with an all-in-one engagement platform. The solutions integrate engagement tools like chatbots, SMS, and email. What’s more interesting is that businesses can access all the tools and manage all the channels & interactions from one place, eliminating the need for unnecessary back and forth between different tools. There are many free customer engagement platforms available in the market. They are equipped with must-have essential functionalities, such as chatbot, automation, personalization, feedback, live chat, and email management. However, features offered by solutions may vary based on the software. One needs to verify which features the solution offers before choosing it. We have created a list of the best free customer engagement tools after thoroughly analyzing the solutions. Our analysis process includes crucial elements like the number of features offered, software popularity in the market, and customer reviews & ratings. Go through the list given below and compare the tools to identify which software is best suited to meet your business goals:
Note: Most of the products listed in this Free customer engagement software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all customer engagement software to find the best fit for you.
Last Updated: October 01, 2025
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Insights.US is an idea management software designed to help organizations harness the collective creativity and innovation of their teams. The platform provides a centralized space for employees, customers, and stakeholders to submit, collaborate on, and evaluate ideas that can drive business growth and improvements. With a userfriendly interface, Insights.US allows users to propose ideas, provide... Read more about Insights.US
BrandBastion Lite is an essential social media monitoring software that helps brands manage their online reputation by providing proactive monitoring and automated moderation of social media channels. It allows businesses to track brand mentions across a wide range of social media platforms, blogs, and forums in realtime, helping them identify potential issues before they escalate. With BrandBasti... Read more about BrandBastion Lite
Serviceform is an innovative chatbot software designed to enhance customer service and automate communication with website visitors. The platform enables businesses to build and deploy intelligent chatbots that can handle customer queries, book appointments, collect leads, and provide realtime support. Serviceform’s intuitive interface allows users to design customized chatbot workflows without ... Read more about Serviceform
Apteco PeopleStage is a sophisticated campaign management software designed to help marketers create, execute, and analyze marketing campaigns with ease. This versatile platform provides a comprehensive set of tools that enable organizations to automate campaign workflows, segment audiences, and deliver personalized messaging across multiple channels. With Apteco PeopleStage, users can design visu... Read more about Apteco PeopleStage
Apteco Orbit is a powerful data visualization software designed to help organizations turn complex data into actionable insights. This innovative platform provides users with a suite of tools to create interactive visualizations, dashboards, and reports, making it easier to analyze and interpret data. With Apteco Orbit, businesses can connect to multiple data sources, enabling them to aggregate an... Read more about Apteco Orbit
Growave is a comprehensive customer engagement software designed to help e-commerce businesses enhance their interactions with customers, increase loyalty, and drive sales growth. The platform offers a wide range of tools for managing loyalty programs, collecting customer reviews, creating wishlists, and implementing referral programs, ensuring that businesses can engage customers effectively and ... Read more about Growave
BotPenguin is an intuitive live chat software designed to enhance customer support and engagement for businesses of all sizes. This platform allows organizations to interact with customers in real-time, providing immediate assistance and fostering positive relationships. With BotPenguin, users can customize chat widgets to match their branding and create automated responses to common inquiries, en... Read more about BotPenguin
Stampede is a powerful email marketing software designed to help businesses create, manage, and optimize email campaigns effectively. With its user-friendly interface, users can design visually appealing emails using customizable templates and a drag-and-drop editor, making it easy to craft professional communications without technical expertise. Stampede provides advanced segmentation and targeti... Read more about Stampede
Buzzeasy is an advanced survey software solution designed to enable organizations to gather valuable feedback and insights from customers and stakeholders effectively. This platform provides intuitive tools for creating customizable surveys with various question types, allowing businesses to tailor their inquiries to meet specific objectives. With Buzzeasy, users can distribute surveys across mult... Read more about Buzzeasy
Localz is a customer engagement software that helps businesses improve their interactions with customers through personalized communication and real-time updates. The platform provides tools for managing customer inquiries, sending notifications, and tracking engagement metrics, ensuring that organizations can deliver exceptional service. Localz’s analytics offer insights into customer behavior,... Read more about Localz
Userflow is a powerful mobile analytics software that helps businesses track and analyze user behavior within their mobile apps. The platform provides deep insights into user interactions, allowing businesses to monitor engagement, retention, and conversion rates in real-time. Userflow’s event tracking and user journey mapping features enable businesses to understand how users navigate their app... Read more about Userflow
Poltio is a customer engagement software designed to help businesses improve customer interaction and satisfaction by creating engaging and interactive experiences. The software offers a range of features to help businesses connect with their audience, including live polls, surveys, feedback collection, and Q&A sessions. Poltio’s interactive tools allow businesses to gather real-time insights fr... Read more about Poltio
Giftbit is a versatile software solution tailored for businesses looking to manage and send digital gift cards efficiently. It streamlines the process of buying, sending, and tracking gift cards from various popular brands, making it ideal for customer rewards, employee incentives, or marketing promotions. A key feature of Giftbit is its ability to provide detailed insights on gift card usage and ... Read more about Giftbit
Desku.io is an innovative customer support and engagement platform tailored for e-commerce businesses. It excels in streamlining communication by integrating various channels like email, chat, and social media into one cohesive dashboard. A standout feature is its AI-powered chatbot, which provides instant responses and enhances customer interaction. The software also offers effective ticket manag... Read more about Desku.io
Liveoak is a secure video conferencing software designed for businesses that need to conduct virtual meetings, client consultations, or team collaborations online. The platform provides high-quality video and audio capabilities, along with screen sharing, document sharing, and real-time collaboration tools. Liveoak ensures that all meetings are secure, offering features like encryption and identit... Read more about Liveoak
BrightInfo is an innovative content management software designed to help businesses create, manage, and optimize their digital content with ease and efficiency. It offers a comprehensive suite of tools for content creation, editing, publishing, and distribution across multiple channels, including websites, blogs, and social media platforms. BrightInfo's intuitive interface allows users to collabor... Read more about BrightInfo
Tassl is a comprehensive event management software designed to streamline the planning and execution of events. Ideal for organizers of all sizes, Tassl offers features such as registration management, ticketing, and attendee engagement tools. The platform allows users to create customized event websites, facilitating seamless registration and providing essential information to attendees. With rea... Read more about Tassl
CafeX Suite is a project management software designed to support teamwork and efficient project execution. It includes features like task tracking, file sharing, and realtime messaging, making it easy for teams to collaborate on projects. CafeX Suite’s intuitive interface allows users to set up project timelines, assign responsibilities, and monitor completion rates, helping teams stay organized... Read more about CafeX Suite
Replyco is a help desk software designed to improve customer support by offering a centralized platform for managing customer inquiries, tickets, and support requests. The software provides a streamlined process for tracking, categorizing, and resolving customer issues, ensuring that no request is overlooked. With Replyco, businesses can create and assign tickets to support agents, set priorities,... Read more about Replyco
WotNot is an innovative lead generation software designed to help businesses capture, nurture, and convert leads more effectively through interactive chatbots and intelligent automation. It offers a comprehensive platform for creating customized chatbots that engage website visitors, qualify leads, and seamlessly integrate with existing marketing and sales tools, ensuring a streamlined and efficie... Read more about WotNot
Perklist is a customer loyalty software designed to help businesses increase retention and engagement by offering rewards and incentives to their most loyal customers. The platform enables businesses to create customizable loyalty programs, track customer spending, and reward behaviors that drive growth, such as repeat purchases or referrals. Perklist integrates seamlessly with POS systems and e-c... Read more about Perklist
Giftmate is a customer loyalty software designed to help businesses enhance customer retention and boost sales through reward programs and personalized incentives. This platform allows businesses to easily create and manage loyalty programs that encourage repeat purchases, referrals, and brand engagement. Giftmate provides features such as point-based reward systems, tiered membership levels, and ... Read more about giftmate
MeltingSpot is an innovative software platform designed for building and engaging professional communities. It's tailored for companies and organizers who aim to create networking and learning ecosystems. MeltingSpot offers tools for hosting virtual events, webinars, and workshops, fostering professional development and collaboration. The platform features interactive elements like chat rooms, pol... Read more about MeltingSpot
Engageware is an advanced scheduling software designed to optimize appointment management and enhance customer engagement for businesses. With features such as real-time availability, automated reminders, and multi-channel booking, Engageware streamlines the scheduling process for organizations. The software's intuitive interface allows clients to easily book appointments, ensuring a seamless expe... Read more about Engageware
Custellence is an advanced customer engagement software designed to help businesses optimize their customer journey mapping. This platform provides tools for visualizing customer interactions, understanding pain points, and making datadriven improvements to customer service. With Custellence, users can easily create detailed journey maps, collaborate across teams, and analyze customer feedback thr... Read more about Custellence
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