Best Customer Experience Software for Small Businesses (Free & Paid)

Fouita is a customer experience software that helps businesses enhance customer interactions and foster loyalty. The platform provides tools for collecting customer feedback, analyzing sentiment, and identifying areas for improvement, enabling businesses to deliver personalized experiences. With Fouita, companies can create and track customer journeys, monitor engagement, and use real-time data to... Read more about Fouita

Virsaic is a customer communications management (CCM) software that enables businesses to efficiently create, manage, and deliver personalized communications across various channels. This software is especially valuable for organizations that need to send complex or transactional messages, such as billing statements, marketing emails, and customer service notifications. Virsaic provides a centrali... Read more about virsaic

Guestro is an advanced customer engagement software designed to enhance the way businesses interact with their customers. This platform helps organizations build stronger, more personalized relationships with their customers by providing a range of tools to engage and communicate effectively. Guestro enables businesses to manage customer interactions across multiple channels, including email, soci... Read more about Guestro

Klaus Dankt is an advanced customer experience software that helps businesses monitor, measure, and improve their customer service interactions. With Klaus Dankt, businesses can gain real-time insights into customer feedback, service quality, and agent performance, enabling them to identify areas for improvement and optimize the overall customer experience. The software includes tools for analyzin... Read more about Klaus dankt

ActionTracker is an advanced issue tracking software designed to help organizations manage and resolve issues efficiently. This platform provides comprehensive tools for logging, tracking, and prioritizing issues, ensuring that businesses can address challenges effectively and minimize disruptions. With its intuitive interface, users can easily assign tasks, set deadlines, and monitor progress in ... Read more about ActionTracker

INSTANT Insight is a versatile survey software designed to help businesses collect feedback, measure customer satisfaction, and gain valuable insights into their audience. The platform offers customizable survey templates, allowing users to create engaging surveys that suit their specific needs. INSTANT Insight supports a variety of question types, including multiple-choice, open-ended, and rating... Read more about INSTANT Insight

Wizper is an innovative customer experience software designed to help businesses enhance their customer interactions and improve satisfaction. The platform offers comprehensive tools for gathering feedback, analyzing customer data, and managing relationships, enabling organizations to optimize their customer experience strategies. With Wizper, users can easily conduct surveys, track customer senti... Read more about Wizper

Antlere is a customer relationship management (CRM) software that provides businesses with tools to streamline interactions, improve customer satisfaction, and enhance sales processes. The platform includes features like contact management, lead tracking, sales automation, and customer segmentation, enabling companies to manage their customer journey effectively. Antlere’s intuitive dashboard of... Read more about Antlere

Appzi is an innovative customer experience software designed to enhance user engagement and satisfaction across various touchpoints. With its intuitive interface, Appzi enables businesses to collect feedback from customers through surveys, polls, and rating systems, providing valuable insights into customer preferences and pain points. The software's realtime analytics feature allows organizations... Read more about Appzi

UserSignals is a customer experience software designed to help businesses understand, improve, and personalize interactions with their clients. By capturing user behavior, feedback, and engagement data, UserSignals provides valuable insights into customer preferences and pain points. The platform’s analytics dashboard allows businesses to monitor customer journeys, track satisfaction levels, and... Read more about UserSignals

Zinputs is a customer experience software focused on capturing customer insights through interactive surveys, polls, and feedback forms. This software allows businesses to collect realtime data on customer preferences, satisfaction, and expectations, making it ideal for improving products, services, and overall customer satisfaction. Zinputs’ intuitive survey builder allows companies to create c... Read more about Zinputs

Preferrd is a specialized review management software designed to help businesses effectively monitor and manage their online reputation. This platform provides a comprehensive suite of tools for collecting customer feedback, analyzing sentiment, and responding to reviews across multiple platforms. With features such as automated review requests, in-depth analytics, and real-time notifications, Pre... Read more about Preferrd

TurnFriendly is an intuitive help desk software solution designed to enhance customer support operations. It streamlines the management of customer queries, enabling teams to respond quickly and effectively. With features like ticket tracking, multi-channel support (email, chat, phone), and automated workflows, TurnFriendly helps businesses deliver a seamless support experience. The software offer... Read more about TurnFriendly

Survey Dynamix is a robust customer experience (CX) software designed to help businesses gather, analyze, and act on customer feedback. The platform offers a variety of survey templates and customizable forms, allowing businesses to collect valuable insights from customers through multiple channels. With features like real-time reporting, sentiment analysis, and advanced analytics, Survey Dynamix ... Read more about Survey Dynamix

Press'nXPress is an intuitive survey software designed to help businesses and organizations gather valuable insights from their target audiences. The platform offers a variety of customizable survey templates, enabling users to create engaging questionnaires tailored to their specific needs. Features include advanced question types, skip logic, and branching, allowing for the creation of dynamic a... Read more about Press'nXPress

Moor is a dynamic customer service software designed to enhance customer support operations and improve overall customer satisfaction for businesses of all sizes. It offers a comprehensive suite of tools including ticket management, live chat, knowledge base, and automated workflows, ensuring that customer inquiries and issues are handled efficiently and effectively. Moor's intuitive interface all... Read more about Moor

Trring Me is a user-friendly chatbot software designed to automate customer service and improve engagement on digital platforms. The software provides tools for creating conversational bots that can answer questions, process orders, and guide users through common queries, reducing response times and enhancing customer satisfaction. Trring Me includes customizable templates, NLP (natural language p... Read more about Trring Me

UserWise is a customer experience (CX) software designed to help businesses understand and optimize their customer interactions across multiple channels. By tracking customer behavior, feedback, and engagement, UserWise provides deep insights into the customer journey, enabling businesses to enhance the overall experience. The platform offers tools for gathering real-time feedback, measuring custo... Read more about UserWise

OneTap is an innovative kiosk software solution designed for businesses looking to streamline customer interactions and service efficiency. This software supports various selfservice applications, including checkins, reservations, product browsing, and information displays, making it ideal for use in retail, hospitality, healthcare, and events. OneTap provides an intuitive, touchscreenfriendly int... Read more about OneTap

CX Map is a cutting-edge Customer Experience Software designed to help businesses understand, enhance, and optimize their interactions with customers across all touchpoints. This comprehensive platform offers a wide range of features, including customer journey mapping, sentiment analysis, feedback collection, real-time engagement tools, and detailed analytics, ensuring that all aspects of custome... Read more about CX Map

ConfirmKit is a robust customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction. It offers a range of features including ticket management, live chat, knowledge base creation, and multi-channel support, allowing businesses to address customer inquiries efficiently and effectively. ConfirmKit's intuitive interface enables support teams to t... Read more about ConfirmKit

Retail Toolkit is a customer experience software designed to help retail businesses optimize the in-store and online shopping experience. The platform offers a variety of features to track customer behavior, preferences, and feedback across multiple touchpoints. Retail Toolkit provides real-time data and analytics that enable businesses to make informed decisions, personalize marketing efforts, an... Read more about Retail Toolkit

SeekStock is a powerful customer experience software designed to help businesses enhance their interactions with customers and improve overall satisfaction. The platform offers tools for gathering customer feedback, analyzing sentiment, and tracking engagement metrics, enabling organizations to understand their customers better. SeekStock provides features such as surveys, Net Promoter Score (NPS)... Read more about SeekStock

QaizenX is an advanced customer experience (CX) software designed to help businesses optimize their interactions with customers across multiple channels. The platform provides tools for collecting and analyzing customer feedback, measuring satisfaction, and identifying areas for improvement in customer service and product offerings. QaizenX integrates seamlessly with communication channels such as... Read more about QaizenX

MarketSurge is a dynamic SMS marketing software designed to help businesses reach their customers directly via text messaging. With its easy-to-use platform, businesses can create, schedule, and send targeted SMS campaigns to engage with their audience instantly. MarketSurge offers a variety of features, including customizable templates, audience segmentation, and real-time reporting, to help busi... Read more about MarketSurge