Best Customer Experience Apps for Android and iPhone

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with cu... Read more about Birdeye

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a simple setup, enabling quick deployment of tailored surveys. Key features include real-time feedback collection, which allo... Read more about Delighted

Oktopost is a versatile and user-friendly software designed to streamline your social media management needs. With Oktopost, you can effortlessly schedule and publish content across various social platforms like Facebook, Twitter, LinkedIn, and more, saving you time and ensuring a consistent online presence. Its intuitive dashboard provides insightful analytics, allowing you to track the performan... Read more about Oktopost

Userlike stands out as a versatile and user-friendly live chat software ideal for enhancing customer communication. Its standout feature is the seamless integration with websites and messaging apps, facilitating real-time interactions with clients. Userlike offers unique customization options, allowing businesses to tailor chat windows to their brand identity. The software includes an intuitive da... Read more about Userlike

ProfitWell is a comprehensive business performance management software designed to help companies optimize their financial health and drive sustainable growth. This powerful platform offers a suite of tools for revenue recognition, financial forecasting, budgeting, and performance analytics, enabling businesses to gain deep insights into their financial operations. ProfitWell’s intuitive dashboa... Read more about ProfitWell

Mention Me is an innovative customer loyalty software designed to enhance brand loyalty and customer retention. This platform empowers businesses to create referral programs that encourage satisfied customers to share their positive experiences with friends and family. By offering rewards for referrals, businesses can tap into their existing customer base to attract new clients, effectively reduci... Read more about Mention Me

HappyOrNot is a customer experience software solution designed to help businesses gather real-time feedback and insights from their customers to improve overall satisfaction. The platform uses simple, interactive smiley-face kiosks and online surveys to capture customer sentiment immediately after service interactions. This instant feedback mechanism allows businesses to identify areas of improvem... Read more about HappyOrNot

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated co... Read more about Totango

SurveySparrow is an online survey tool that facilitates engaging and conversational surveys. It offers a dual interface, allowing users to create both chat-like and form-like surveys, enhancing respondent experience. The platform is known for its ease of use, with drag-and-drop functionalities making survey creation simple. It features a variety of question types and customizable templates, cateri... Read more about SurveySparrow

Userlytics is an innovative user testing software designed to help businesses gather valuable insights into user behavior and improve the usability of their websites, applications, and digital products. It offers a comprehensive platform for conducting remote usability tests, collecting qualitative and quantitative data, and analyzing user interactions. With Userlytics, businesses can recruit targ... Read more about Userlytics

Uberall is a brand management software solution designed to help businesses manage their online presence, customer interactions, and brand reputation across multiple platforms. The software provides tools for monitoring customer reviews, updating business information, and managing social media interactions, enabling companies to create a consistent brand image. Uberall’s location management feat... Read more about Uberall

Customer Thermometer is a feedback collection tool that allows businesses to gauge customer satisfaction quickly and easily. It offers one-click email surveys, enabling customers to respond effortlessly. This tool integrates with various email and helpdesk platforms for streamlined operations. Key features include real-time reporting, alerting businesses instantly when feedback is received. Custom... Read more about Customer Thermometer

Whatfix is a leading digital adoption platform designed to facilitate user onboarding and enhance the experience of software applications. This platform provides tools for creating interactive guides, tutorials, and training modules, ensuring that users can quickly learn how to navigate and utilize new software features. Whatfix includes analytics capabilities that track user engagement and learni... Read more about Whatfix

Zoomph is a comprehensive brand management software that enables businesses to monitor and analyze their brand’s online presence and reputation. This platform provides powerful tools for tracking social media mentions, analyzing sentiment, and measuring brand engagement across various digital channels. With its intuitive dashboard, users can easily visualize data and gain insights into their aud... Read more about Zoomph

Bookafy is a user-friendly online appointment scheduling tool designed to simplify booking processes for businesses of all sizes. It offers a hassle-free way for clients to book appointments at their convenience. The platform seamlessly integrates with calendars, preventing double bookings and reducing scheduling conflicts. One of Bookafy's strengths lies in its customizable features, allowing bus... Read more about Bookafy

TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find an... Read more about TeamSupport

Thought Industries is a powerful learning management system (LMS) tailored for business training and customer education. It stands out with its customizable learning environments, allowing companies to brand and personalize courses for different audiences. The platform offers a wide range of interactive content types, including videos, quizzes, and interactive assignments, making learning engaging... Read more about Thought Industries

Kommo is an advanced lead management software designed to help businesses optimize their sales processes and improve lead conversion rates effectively. This platform offers a comprehensive suite of tools for capturing, tracking, and nurturing leads throughout the sales funnel. With its user-friendly interface, sales teams can easily manage interactions, schedule follow-ups, and analyze lead perfor... Read more about Kommo

AnyRoad is an innovative Experience Relationship Management (ERM) software developed to revolutionize how companies manage and measure customer experiences. It's ideal for businesses focusing on experience-based services, like tours, classes, or workshops. AnyRoad's standout feature is its ability to gather deep insights into customer interactions, which helps businesses understand and improve the... Read more about AnyRoad

Critizr is an innovative survey software designed to enhance customer feedback management for businesses across various industries. This platform enables organizations to create and distribute customizable surveys, allowing them to gather valuable insights into customer experiences and preferences. With its user-friendly interface, Critizr streamlines the process of collecting, analyzing, and acti... Read more about Critizr

CustomerGauge is a software platform focused on measuring and enhancing customer experiences. It specializes in Net Promoter Score (NPS) surveys, offering tools to collect and analyze customer feedback. The platform integrates feedback collection with a company's CRM system for streamlined data management. One notable feature is its real-time reporting, which allows businesses to quickly understan... Read more about CustomerGauge

Userfeel is an innovative customer experience software designed to help organizations understand user behavior and enhance the overall customer journey. This comprehensive platform offers a suite of tools that facilitate user testing, feedback collection, and analytics, ensuring that businesses can identify pain points and optimize their products and services effectively. Userfeel’s user-friendl... Read more about Userfeel

Dito CRM is a customer relationship management software that helps businesses track client interactions, manage leads, and optimize sales processes. The platform provides tools for organizing customer data, scheduling follow-ups, and analyzing sales performance, supporting data-driven customer engagement. Dito CRM’s analytics offer insights into customer preferences, sales trends, and engagement... Read more about Dito CRM

ServicePower is an innovative field service management software designed to optimize workforce efficiency across various industries. A key feature is its AI-powered scheduling engine, which ensures the most effective allocation of tasks to technicians based on skills, location, and availability. ServicePower excels in offering a unified platform for managing all aspects of field service operations... Read more about ServicePower