Best Online Customer Support Software

Forumbee is a dynamic and user-friendly software designed for creating and managing online communities. It stands out with its intuitive design, making it easy for users to navigate and participate in discussions. This platform is versatile, catering to a wide range of communities, from corporate groups to special interest forums. Forumbee allows for rich customization, enabling administrators to ... Read more about Forumbee

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, enabling a more efficient, data-driven approach to customer service and sales. With Tenfold, businesses can automatically l... Read more about Tenfold

Zingtree is a tool designed to create interactive decision trees and process flows, simplifying complex processes into manageable steps. It's useful for customer support, guiding users through troubleshooting steps. The platform allows for easy tree building with a drag-and-drop editor, making it accessible even to those without coding skills. Zingtree integrates with various platforms, enhancing ... Read more about Zingtree

ClickDesk is a user-friendly software tool designed to enhance customer support and online communication for businesses. It combines several key features: live chat, helpdesk, voice and video chat, and social media integration. This combination allows companies to manage customer interactions more effectively. Live chat functionality enables real-time text conversations on websites to offer immedi... Read more about ClickDesk

HelpCrunch is a versatile customer communication platform designed to streamline interactions between businesses and their clients. This user-friendly software offers a variety of tools, including live chat, email marketing, and customer support automation, all integrated into one convenient interface. Its live chat feature allows for real-time conversations with customers, enhancing the customer ... Read more about HelpCrunch

Brand Embassy is an innovative live chat software designed to enhance customer engagement for businesses. This platform provides comprehensive tools for managing real-time conversations with customers, ensuring that organizations can address inquiries and issues promptly. Users can easily customize chat widgets, integrate them into websites, and monitor chat performance through analytics. Brand Em... Read more about Brand Embassy

Agent.ai is an innovative artificial intelligence software that enhances customer service experiences by automating interactions and providing intelligent support solutions. This platform utilizes advanced AI technologies, including natural language processing and machine learning, to understand and respond to customer inquiries effectively. By deploying chatbots and virtual agents, Agent.ai can h... Read more about Agent.ai

Surfly is a cutting-edge remote support software designed to facilitate real-time collaboration between support agents and customers. This innovative platform allows agents to see what users are experiencing on their screens, enabling them to provide instant assistance and guidance. With its user-friendly interface, Surfly integrates seamlessly with existing customer service tools, making it easy ... Read more about Surfly

InfoCision is a Call Center Software designed to streamline customer interactions and enhance support team productivity. The platform offers tools for call management, routing, and tracking, ensuring that customer inquiries are handled efficiently and promptly. InfoCision integrates with CRM systems to provide agents with relevant customer information in real-time, helping them resolve issues fast... Read more about InfoCision

UJET is a cloud-based customer support software designed for modern businesses. It offers a platform for handling customer interactions across various channels like phone, chat, and in-app messaging. UJET's unique feature is its mobile SDK, allowing direct support within mobile apps. The software includes tools for call routing and management, ensuring efficient handling of customer queries. UJET ... Read more about UJET

Quiq is an innovative customer support software designed to enhance communication between businesses and their customers across various channels, including SMS, web chat, and social media. This platform enables organizations to provide timely and effective support, ensuring that customer inquiries are addressed promptly. Quiq's userfriendly interface allows support teams to manage multiple convers... Read more about Quiq

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an interactive community environment. This integration allows businesses to gather valuable insights directly from their users... Read more about UseResponse

Sharpen is a versatile IVR (Interactive Voice Response) software designed to enhance customer service by automating call routing and interactions. The platform provides tools for creating customized call flows, allowing businesses to route calls to the appropriate departments or agents based on customer inputs. Sharpen's IVR system integrates with CRM platforms, enabling businesses to access calle... Read more about Sharpen

Aranda is a comprehensive IT Service Management (ITSM) software designed to improve the efficiency and effectiveness of IT operations within organizations. The platform helps IT teams streamline incident management, service requests, change management, and problem-solving processes, ensuring high service levels and minimized downtime. Aranda follows ITIL best practices, providing a structured fram... Read more about Aranda

Pypestream is a cutting-edge artificial intelligence software that enables businesses to enhance customer engagement through automated conversations and messaging. This AI-driven platform integrates with various communication channels, such as SMS, email, web chat, and social media, to provide personalized, real-time interactions with customers. Pypestream utilizes natural language processing (NLP... Read more about Pypestream

ControlHippo is a customer communications management software designed to help businesses deliver personalized, consistent, and timely communications across multiple channels. The platform offers tools for managing customer interactions via email, SMS, social media, and live chat, providing a unified view of customer communications. ControlHippo includes features for automating responses, segmenti... Read more about ControlHippo

Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for ea... Read more about Capacity

LeadDesk is a powerful telemarketing software designed to enhance the efficiency and effectiveness of sales teams. This software provides a comprehensive platform for managing outbound calls, tracking leads, and analyzing performance metrics. With its user-friendly interface, LeadDesk allows sales representatives to easily manage call lists, schedule follow-ups, and record interactions with potent... Read more about LeadDesk

ilos is an innovative remote support software designed to help organizations provide effective technical assistance to users from any location. The platform offers comprehensive tools for screen sharing, remote control, and real-time communication, enabling support teams to resolve issues efficiently. With features such as intuitive interfaces, session recording, and integration with various custo... Read more about ilos

Answerbase is a comprehensive Ecommerce Software designed to help businesses manage online stores and provide self-service support through a Q&A platform. The platform offers tools for product listing, inventory management, and customer engagement, enabling businesses to create interactive and informative ecommerce websites. Answerbase features an intuitive interface that allows customers to ask q... Read more about Answerbase

SearchUnify is a comprehensive enterprise search software designed to enhance information retrieval across a business's digital assets. Utilizing AIpowered search algorithms, SearchUnify integrates with intranets, CRM systems, knowledge bases, and other platforms, allowing employees to locate critical information quickly and accurately. The platform offers intuitive search features, such as natura... Read more about SearchUnify

Levity is a powerful workflow management software designed to automate and streamline business processes, improving efficiency and productivity across departments. The platform allows businesses to create custom workflows without needing extensive programming knowledge, thanks to its intuitive interface and low-code tools. Levity can be used to automate routine tasks such as data entry, approval p... Read more about Levity

Merit for Life Science is a specialized enterprise resource planning (ERP) software tailored to meet the unique needs of the life sciences industry. It integrates key business functions such as research and development, manufacturing, quality control, supply chain management, and regulatory compliance into a unified platform. Merit for Life Science streamlines operations, enhances data visibility,... Read more about Merit for Life Science

Forethought is an AI-driven customer service software designed to revolutionize how businesses handle support queries. Its core feature is an advanced AI assistant, Agatha, which intelligently automates responses and provides support agents with suggested solutions, thereby speeding up response times and enhancing accuracy. Forethought integrates smoothly with existing customer service platforms, ... Read more about Forethought

Trengo is a cutting-edge customer service platform designed to streamline service operations for businesses of all sizes. Its standout feature is the unified inbox, which brings together issues from various channels like email, social media, live chat, and WhatsApp into one central location. This integration enables teams to respond more quickly and efficiently to customer inquiries. Trengo also o... Read more about Trengo