Best Online Customer Support Software

Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer experienc... Read more about Kustomer

Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. See a demo in action of our customer support software at www.gladly.ai/get-starte... Read more about Gladly

Simplify360 is a powerful and user-friendly social media management software that simplifies the complexities of online brand management. With its intuitive interface, it offers a comprehensive suite of tools for monitoring, analyzing, and engaging with your audience across various social media platforms. You can effortlessly track mentions, analyze sentiment, and gather valuable insights to make ... Read more about Simplify360

Stonly is an innovative knowledge management platform that stands out for its interactive guides and step-by-step explanations. It empowers users to solve issues and learn processes on their own through engaging and customizable content. Stonly's unique approach allows for the creation of interactive walkthroughs, which are particularly effective for onboarding, customer support, and internal trai... Read more about Stonly

USU Knowledge Management is a robust platform designed to streamline the organization, storage, and retrieval of information within businesses. It empowers teams to capture valuable knowledge, promote collaboration, and enhance decision-making processes through intuitive tools for document management, content sharing, and advanced search functionality. With its user-friendly interface, USU Knowled... Read more about USU Knowledge Management

Xperience is an advanced Call Center Software designed to optimize and enhance the operations of customer service and support centers. It offers a comprehensive platform for managing inbound and outbound calls, tracking customer interactions, and improving overall call center efficiency. Key features include automated call routing, interactive voice response (IVR) systems, and real-time monitoring... Read more about Xperience

inConcert Contact Center is an advanced call center software solution that empowers businesses to manage customer interactions efficiently. It offers a robust suite of features, including multi-channel support for voice, email, and chat, ensuring seamless customer communication across platforms. With its intelligent routing capabilities, inConcert assigns calls to the most qualified agents, enhanc... Read more about inConcert Contact Center

Enghouse eKMS is a powerful help desk software solution designed to streamline customer support and enhance service quality. With eKMS, businesses can manage and resolve customer inquiries efficiently through multiple communication channels, including phone, email, and chat. The platform offers a centralized ticketing system that helps support teams track, prioritize, and resolve issues quickly. I... Read more about Enghouse eKMS

Vocalcom Hermes360 is a comprehensive call center software solution designed to streamline customer support operations, enhance agent productivity, and improve customer experience. The platform provides a unified interface for managing inbound and outbound calls, as well as email, chat, and social media interactions, ensuring a seamless omnichannel experience. Vocalcom Hermes360 includes advanced ... Read more about Vocalcom Hermes360

Vocalcom Salesforce Edition is a powerful customer service software solution designed to integrate seamlessly with Salesforce, enabling businesses to manage customer interactions across multiple channels from within the Salesforce platform. The software offers a comprehensive suite of tools for managing inbound and outbound communications via voice, email, chat, and social media. Vocalcom Salesfor... Read more about Vocalcom Salesforce Edition

TOPdesk is a versatile service management software designed to enhance the efficiency of IT, facility, and service desks in organizations. Its strength lies in its incident and request management features, streamlining the process of handling and resolving user queries and issues. TOPdesk facilitates effective asset management, ensuring a comprehensive overview and maintenance of organizational re... Read more about TOPdesk

Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media into a single interface. This centralization ensures efficient handling of customer inquiries. Deskpro's powerful ticketin... Read more about Deskpro

Helprace is a comprehensive customer service solution tailored to enhance customer engagement and support efficiency. This platform integrates multiple support tools, including a help desk, a knowledge base, and community forums, into a single, user-friendly interface. Key features include a robust ticketing system that streamlines inquiries, ensuring prompt and organized responses to customer nee... Read more about Helprace

Sparkcentral is a powerful live chat software designed to enhance customer support and engagement through real-time communication. This platform provides businesses with the tools to interact with customers instantly, addressing inquiries and resolving issues efficiently. Users can manage multiple chat sessions simultaneously, ensuring that customer queries are handled promptly. Sparkcentral suppo... Read more about Sparkcentral

ConSol CM/Customer Service is a robust customer service software designed to improve the way businesses manage customer interactions and support processes. The platform offers a comprehensive range of tools for ticket management, customer communication, and service analytics. ConSol CM enables businesses to track and resolve customer issues quickly by automating workflows, assigning tasks, and off... Read more about ConSol CM/Customer Service

Botsify is a live chat software that enhances customer engagement through automated and human-driven chat solutions. Businesses can set up AI-powered chatbots to handle common queries, reducing wait times and ensuring customers receive instant responses. Botsify also offers live chat options, allowing support agents to step in when needed for complex issues. The platform includes features like cha... Read more about Botsify

eDesk is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides robust tools for managing customer inquiries, tracking support tickets, and optimizing communication. With its user-friendly interface, customer service teams can easily access customer data, manage support requests, and respond to in... Read more about eDesk

Ameyo Engage is a comprehensive call center software designed to enhance the efficiency and effectiveness of customer service operations. It offers a robust suite of tools that manage inbound and outbound calls, automate call routing, and provide real-time analytics to monitor performance. Ameyo Engage’s intuitive interface allows agents to handle calls seamlessly, access customer information in... Read more about Ameyo Engage

Kundo is a versatile customer service software that enables businesses to manage and respond to customer inquiries efficiently across multiple channels. With Kundo, companies can handle email, chat, social media, and forum interactions within a single platform, reducing response times and improving customer satisfaction. The software offers features like ticketing, automated responses, and collabo... Read more about Kundo

Ruby Receptionists is an innovative conversational AI platform designed to enhance customer engagement and support for businesses. This platform offers virtual receptionist services that provide 24/7 customer interaction through phone calls, chat, and messaging. Ruby’s AI-driven technology ensures that customer inquiries are handled efficiently, providing quick responses and solutions. Businesse... Read more about Ruby Receptionists

Tempo Timesheets is a comprehensive time tracking software designed to help organizations manage employee time and project costs effectively. This platform provides tools for tracking hours worked, managing timesheets, and generating reports, ensuring accurate payroll processing and resource allocation. Users can create project-based timesheets, allowing teams to monitor time spent on various task... Read more about Tempo Timesheets

SupportBee is a user-friendly help desk software designed to improve customer support efficiency and enhance team collaboration. With its intuitive interface, SupportBee enables organizations to manage support tickets, track customer inquiries, and provide timely assistance effectively. The platform supports team collaboration through shared inboxes and internal notes, ensuring that all team membe... Read more about SupportBee

Spotler Engage is an advanced customer service software designed to enhance customer interactions and improve service delivery for businesses. This platform offers a suite of tools for managing customer inquiries, tracking support tickets, and providing timely responses to customer needs. With Spotler Engage, users can create a centralized knowledge base that enables customers to find answers to c... Read more about Spotler Engage

Talla is an Artificial Intelligence Software that assists businesses in automating repetitive tasks, providing real-time assistance, and enhancing customer support. Equipped with powerful AI capabilities, Talla handles queries, manages knowledge bases, and assists in data collection, thereby boosting operational efficiency. It integrates easily with CRM and customer support systems, helping teams ... Read more about Talla

Issuetrak is a versatile issue tracking and management software designed to streamline the process of handling customer complaints, support tickets, and internal workflow tasks. Its core functionality includes creating, assigning, and tracking issues with ease. Users can categorize and prioritize tasks, ensuring important issues get addressed promptly. The software also offers customizable forms a... Read more about Issuetrak