Best Online Customer Support Software

In an always-connected world, many businesses prefer customer support software solutions that require no local installation. Below, you’ll find top online customer support software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.6 avg. rating from 03 reviews

Last Updated: October 01, 2025

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287 Software

Popular Picks in Customer Support Software

Freshdesk

Freshdesk

$999 Per month

Help Scout

Help Scout

$50 Per month

Intercom

Intercom

$39 Per month

Jira Service Management

Jira Service Management

$19.04 Per month

List of Top Web-Based Customer Support Software

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Hipporello Service Desk is a forms automation software that helps organizations streamline their customer service operations. The platform enables businesses to create customizable forms for various service requests, including IT support, HR inquiries, or customer feedback. With its drag-and-drop form builder, Hipporello allows users to design and deploy forms quickly, making it easier to capture ... Read more about Hipporello Service Desk

Free Trial

Available

Pricing Type

$10 Per user

Location

United States

Subivi is a customer support software designed to enhance the service experience for organizations and their customers. The platform provides tools for managing support tickets, tracking inquiries, and streamlining communication between teams and customers. With its userfriendly interface, support agents can easily respond to queries, prioritize issues, and maintain comprehensive records of custom... Read more about Subivi

Free Trial

Available

Pricing Type

$9 Per month

Location

Israel

Sagicc is a comprehensive customer communications management platform that helps businesses streamline and optimize their communication strategies across multiple channels, including email, SMS, social media, and direct mail. The software enables companies to send personalized, automated messages to customers based on predefined rules and customer behavior. With its user-friendly interface, Sagicc... Read more about Sagicc

Free Trial

Available

Pricing Type

$45 Per user

Location

Colombia

Deskhero is an intuitive customer support software designed to help businesses deliver exceptional customer service across multiple channels. The platform enables support teams to efficiently manage customer inquiries, resolve issues, and track performance from a unified dashboard. Deskhero supports communication via email, chat, phone, and social media, ensuring that customers can reach your team... Read more about Deskhero

Free Trial

NA

Pricing Type

$9.95 Per user

Location

Sweden

Suppmail is a customer support software designed to simplify and enhance the way businesses provide assistance to their customers. This platform allows companies to manage customer inquiries, complaints, and support tickets efficiently through a centralized interface. Suppmail’s ticketing system organizes support requests by priority, department, or urgency, ensuring that issues are resolved pro... Read more about Suppmail

Free Trial

NA

Pricing Type

Contact Vendor

Location

Colombia

Data and Chatbot Integration

KaraboAI is a powerful AI-driven chatbot software designed to enhance customer engagement, automate communication, and streamline service delivery. It uses natural language processing (NLP) to understand and respond to customer queries in real-time, providing businesses with a smart, 24/7 communication tool. KaraboAI can be integrated into websites, mobile apps, and social media platforms, making ... Read more about KaraboAI

Free Trial

NA

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Location

South Africa

Hyversa is an advanced customer support software designed to streamline interactions between businesses and their customers. By integrating live chat, ticketing, and knowledge management features into a single platform, Hyversa enhances customer service efficiency and satisfaction. The software offers multi-channel support, allowing businesses to respond to customer inquiries across various platfo... Read more about Hyversa

Free Trial

Available

Pricing Type

$10 Per month

Location

Australia

CASER Legal Edition is a legal case management software designed for law firms to manage client information, case files, and billing processes efficiently. The platform offers tools for organizing case documents, tracking deadlines, and scheduling court dates, helping legal professionals stay organized. CASER Legal Edition also includes time-tracking and billing features, allowing law firms to str... Read more about CASER Legal Edition

Free Trial

NA

Pricing Type

$15 Per month

Location

Netherlands

SteadyPoint is a robust help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a comprehensive suite of tools for managing customer inquiries, tracking support tickets, and facilitating efficient communication between support teams and customers. SteadyPoint’s intuitive interface allows support agents to easily create, c... Read more about SteadyPoint

Free Trial

Available

Pricing Type

$1800 Per feautre

Location

United States

ConfirmKit is a robust customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction. It offers a range of features including ticket management, live chat, knowledge base creation, and multi-channel support, allowing businesses to address customer inquiries efficiently and effectively. ConfirmKit's intuitive interface enables support teams to t... Read more about ConfirmKit

Free Trial

Available

Pricing Type

$29 Per feautre

Location

United States

hello24.ai is an innovative conversational AI platform designed to enhance customer engagement through intelligent, automated interactions. The platform leverages advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries in real time, offering a human-like experience. hello24.ai can be integrated into websites, mobile apps, and messa... Read more about hello24.ai

Free Trial

Available

Pricing Type

$20 Per month

Location

India

Maximize your manufacturing performance

Essembi is a product roadmap software that helps businesses plan, track, and communicate the development of their products. Whether you’re launching a new product or iterating on an existing one, Essembi provides the tools needed to visualize product timelines, prioritize features, and manage stakeholder expectations. The software enables teams to build clear, concise roadmaps that align with bu... Read more about Essembi

Free Trial

Available

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Location

United States

MelodyArc CX is a customer support software platform that helps businesses provide exceptional service and enhance customer experience. The software offers a unified platform for managing customer inquiries, complaints, and feedback across multiple channels, including email, live chat, social media, and phone support. MelodyArc CX uses automation and AI-powered chatbots to assist in handling routi... Read more about MelodyArc CX

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NA

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Location

United States

Deflekt.ai is an AI-powered customer support software designed to enhance the efficiency and effectiveness of customer service teams. With its advanced AI-driven features, Deflekt.ai offers automated support solutions, including chatbots, ticketing systems, and self-service portals, which help businesses provide fast and accurate responses to customer inquiries. The platform is designed to handle ... Read more about Deflekt.ai

Free Trial

Available

Pricing Type

$0 Per month

Location

Netherlands

ChatterPillar is a dynamic customer engagement software designed to help businesses build and maintain stronger relationships with their customers. With the rise of omnichannel communication, ChatterPillar provides a centralized platform for businesses to interact with customers across various channels, including email, live chat, social media, and messaging apps. The software allows businesses to... Read more about ChatterPillar

Free Trial

NA

Pricing Type

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Location

India

SBS-Eprocurement is a specialized vendor management software designed to streamline and optimize the procurement process for businesses of all sizes. The platform offers a comprehensive suite of tools for sourcing, evaluating, and managing suppliers, ensuring efficient and cost-effective procurement operations. SBS-Eprocurement's intuitive interface allows users to create and manage purchase order... Read more about SBS- Eprocurement

Free Trial

Available

Pricing Type

$40 Per month

Location

India

VoyagerNetz is a powerful debt collection software designed to streamline and optimize the collections process for businesses. With its user-friendly interface, VoyagerNetz enables organizations to manage accounts receivable efficiently, tracking outstanding debts and automating follow-up communications. The software features advanced analytics tools that provide insights into collection performan... Read more about VoyagerNetz

Free Trial

Available

Pricing Type

$1500 Per year

Location

South Africa

InfoToggle is an advanced Customer Communications Management (CCM) software designed to help businesses create, manage, and deliver personalized and consistent communications across all customer touchpoints. It offers a comprehensive suite of tools including document design, multi-channel delivery, data integration, and analytics, ensuring that every customer interaction is seamless and impactful.... Read more about InfoToggle

Free Trial

Available

Pricing Type

$49 Per month

Location

Finland

HRComplete is a comprehensive Human Resource Software designed to manage and optimize HR functions, from recruitment to employee engagement. The software offers tools for tracking applicant information, onboarding new hires, managing payroll, and overseeing employee performance. With HRComplete, HR teams can centralize all HR-related tasks, enabling better organization and efficiency. The platform... Read more about SuperLeads

Free Trial

Available

Pricing Type

Contact Vendor

Location

Mexico

AR Genie is an augmented reality software that enables businesses and creators to bring digital experiences into the real world. Designed with a focus on user engagement, AR Genie provides tools to create immersive AR experiences that captivate audiences, whether in retail, education, or entertainment. The software allows users to design and implement AR overlays, 3D models, and interactive elemen... Read more about AR Genie

Free Trial

Available

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Location

United States

Right Side Customer Support is a customer support software that provides tools to manage customer inquiries, track support tickets, and improve response times. This platform enables support agents to view customer histories, prioritize requests, and resolve issues efficiently. Right Side’s automation features streamline ticket routing, follow-ups, and feedback collection, reducing the workload f... Read more about Right Side Customer Support

Free Trial

NA

Pricing Type

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Location

India

Stames is an advanced help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a comprehensive suite of features including ticket management, multi-channel support, automated workflows, knowledge base integration, real-time analytics, and collaboration tools, ensuring that all aspects of customer support are seamlessly handl... Read more about Stames

Free Trial

Available

Pricing Type

$12.99 Per user

Location

Ghana

Jusvista is a Task Management Software designed to help teams stay organized and manage tasks efficiently. The platform includes tools for creating to-do lists, assigning tasks, and setting deadlines, ensuring that tasks are completed on time. Jusvista’s analytics provide insights into task progress, team productivity, and project completion rates, supporting better resource management. The soft... Read more about Jusvista

Free Trial

Available

Pricing Type

$1.5 Per user

Location

France

Gallabox is an innovative customer relationship management (CRM) software designed to help businesses manage and nurture customer relationships more effectively. It offers a comprehensive set of tools for tracking customer interactions, managing leads, and automating sales and marketing processes. Gallabox’s intuitive dashboard allows businesses to view customer data in a centralized location, h... Read more about Gallabox

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Available

Pricing Type

Contact Vendor

Location

India

Conferbot is a versatile no-code platform that empowers businesses to build and deploy AI-powered chatbots and automated workflows without writing a single line of code. With its intuitive drag-and-drop interface, users can design and customize bots that handle everything from customer support to lead generation and appointment scheduling. Conferbot’s chatbot builder uses natural language proces... Read more about Conferbot

Free Trial

NA

Pricing Type

$30 Per month

Location

India

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