Best Online Customer Service Software

In an always-connected world, many businesses prefer customer service software solutions that require no local installation. Below, you’ll find top online customer service software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
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Last Updated: October 01, 2025

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641 Software

Popular Picks in Customer Service Software

Gorgias

Gorgias

$10 Per month

CallVU

CallVU

$130 Per year

HubSpot Service Hub

HubSpot Service Hub

$800 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Service Software

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InfoCDB is a dynamic customer relationship management (CRM) software designed to help businesses build stronger connections with their customers. With a focus on data organization and customer interaction tracking, InfoCDB centralizes customer information, enabling businesses to understand and engage with their clients more effectively. Key features include contact management, lead tracking, and s... Read more about InfoCDB

Free Trial

Available

Pricing Type

$3 Per feautre

Location

United Kingdom

Qubicles is a specialized call center software designed to improve customer service operations for businesses. This platform provides essential tools for managing inbound and outbound calls, ensuring agents can deliver exceptional support effectively. With features such as call routing, monitoring, and real-time analytics, Qubicles enables supervisors to track agent performance and optimize workfl... Read more about Qubicles

Free Trial

Available

Pricing Type

$0 Per month

Location

United States

IncognitoDesk is a specialized help desk software designed to enhance customer support and streamline issue resolution for organizations. This platform provides a centralized system for managing support tickets, allowing teams to track, prioritize, and respond to customer inquiries efficiently. With its user-friendly interface, IncognitoDesk enables support agents to access all necessary informati... Read more about IncognitoDesk

Free Trial

Available

Pricing Type

$15 Per month

Location

Canada

Contakti is a versatile customer service software designed to enhance customer support and streamline service operations for businesses of all sizes. It offers a comprehensive suite of tools including ticket management, live chat, knowledge base, and automated workflows, ensuring that customer inquiries and issues are handled efficiently and effectively. Contakti’s intuitive interface allows sup... Read more about Contakti

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NA

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Location

Finland

Tracey is an advanced data analysis software designed to help businesses make data-driven decisions by providing powerful tools for data collection, visualization, and interpretation. With its user-friendly interface, Tracey allows users from all industries to analyze complex data sets without needing extensive technical expertise. The software integrates seamlessly with various data sources, incl... Read more about Tracey

Free Trial

Available

Pricing Type

$399 Per month

Location

Netherlands

AR Genie is an augmented reality software that enables businesses and creators to bring digital experiences into the real world. Designed with a focus on user engagement, AR Genie provides tools to create immersive AR experiences that captivate audiences, whether in retail, education, or entertainment. The software allows users to design and implement AR overlays, 3D models, and interactive elemen... Read more about AR Genie

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Returngoods is a specialized customer service software designed to enhance the return and exchange process for businesses. This platform streamlines communication between customers and support teams, ensuring a smooth and efficient experience for all parties involved. With an easy-to-use interface, Returngoods allows users to track return requests, manage refund processes, and handle exchanges wit... Read more about Returngoods

Free Trial

NA

Pricing Type

$29.99 Per month

Location

United States

CallTaker is a specialized customer relationship management (CRM) software designed to help organizations enhance their customer service operations and improve client interactions. The platform offers comprehensive tools for call management, customer tracking, and reporting, enabling businesses to optimize their customer relationship processes effectively. With CallTaker, users can easily manage i... Read more about CallTaker

Free Trial

Available

Pricing Type

$9.95 Per month

Location

Japan

DeskOne is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction. This platform offers tools for ticket management, live chat, and multi-channel support, allowing businesses to handle customer inquiries efficiently and effectively. With features like automated ticket routing, knowledge base integration, and real-time collaboration, DeskO... Read more about DeskOne

Free Trial

NA

Pricing Type

$40 Per month

Location

Mexico

Hollat is an advanced Customer Service Software designed to help businesses deliver exceptional customer support and enhance overall customer satisfaction. It offers a comprehensive platform for managing customer inquiries, tracking support tickets, and ensuring timely resolution of issues, ensuring that organizations can provide responsive and effective service to their customers. Hollat features... Read more about Hollat

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NA

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Location

Saudi Arabia

Fonor is a generative AI software that helps businesses create unique content, images, and designs by leveraging deep learning algorithms. With Fonor, users can generate high-quality text, visuals, and even audio for various applications, including marketing, content creation, and product design. The software’s natural language generation tools assist in crafting articles, social media posts, an... Read more about Fonor

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Udesk is a comprehensive customer service software designed to enhance the customer support experience by centralizing communication and streamlining workflows. The platform offers a suite of tools to help businesses manage customer inquiries, track tickets, and provide personalized support across multiple channels, including email, chat, and social media. Udesk includes an intelligent ticketing s... Read more about Udesk

Free Trial

NA

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Location

Singapore

Cloud 9 Support is an innovative customer service software designed to enhance support operations and improve customer interactions. This platform provides businesses with comprehensive tools to manage customer inquiries, track support tickets, and streamline communication. With a user-friendly interface, agents can easily prioritize and respond to requests, ensuring timely resolutions. The softwa... Read more about Cloud 9 Support

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NA

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Location

United States

Stames is an advanced help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a comprehensive suite of features including ticket management, multi-channel support, automated workflows, knowledge base integration, real-time analytics, and collaboration tools, ensuring that all aspects of customer support are seamlessly handl... Read more about Stames

Free Trial

Available

Pricing Type

$12.99 Per user

Location

Ghana

Pavelify is a comprehensive customer service software solution designed to help businesses manage customer interactions, track support requests, and enhance service delivery. With Pavelify, companies can streamline communication across multiple channels, including email, live chat, phone, and social media, providing customers with timely and efficient support. The software offers ticketing and iss... Read more about Pavelify

Free Trial

Available

Pricing Type

$35 Per month

Location

United Kingdom

ENSPACE is a task management software that helps teams and businesses organize, prioritize, and track tasks effectively. The platform provides tools for creating tasks, setting deadlines, assigning responsibilities, and tracking progress in real-time. ENSPACE allows users to categorize tasks by projects or departments, improving organization and efficiency. With built-in collaboration features, te... Read more about ENSPACE

Free Trial

Available

Pricing Type

$20 Per user

Location

Brazil

Round Infinity is a customer journey mapping software designed to help businesses visualize and understand the complete customer experience. This platform enables companies to track and analyze the interactions that customers have with their brand across multiple touchpoints, from initial awareness to post-purchase support. Round Infinity provides tools to create dynamic customer journey maps, hig... Read more about Round Infinity

Free Trial

Available

Pricing Type

$299 Per month

Location

United States

Instadesk is a comprehensive contact center software solution designed to streamline customer service operations and improve customer experience. The platform provides a multi-channel support system, allowing businesses to handle customer interactions across voice, chat, email, and social media from a single interface. Instadesk includes features like automatic call routing, interactive voice resp... Read more about Instadesk

Free Trial

NA

Pricing Type

Contact Vendor

Location

China

Steps Governance System is an innovative business management software designed to streamline organizational processes and enhance decision-making through effective governance. This platform offers a comprehensive suite of features that facilitate the management of policies, procedures, and compliance requirements within businesses. With Steps, organizations can create, document, and track governan... Read more about Steps Governance System

Free Trial

NA

Pricing Type

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Location

South Africa

GetinQ is an innovative Customer Service Software that enhances customer engagement by streamlining support and communication channels. Designed to simplify interactions, GetinQ enables support teams to manage queries through multiple channels, including email, chat, and social media. With an intuitive interface and advanced ticketing system, agents can respond quickly and efficiently to customer ... Read more about GetinQ

Free Trial

Available

Pricing Type

$499 Per feautre

Location

Israel

Sweesh is a powerful SMS marketing software that helps businesses engage with their customers through personalized text messaging campaigns. With Sweesh, businesses can create and send bulk SMS messages to their customer base, promoting sales, discounts, events, and updates in real time. The platform allows for easy segmentation of contact lists, enabling businesses to target specific customer gro... Read more about Sweesh

Free Trial

NA

Pricing Type

Contact Vendor

Location

South Africa

Uppo is a cutting-edge customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction through efficient and effective service management. The platform offers a comprehensive suite of features including ticket management, live chat, knowledge base, automation workflows, and detailed analytics, ensuring that all aspects of customer service are sea... Read more about Uppo

Free Trial

Available

Pricing Type

$25 Per month

Location

Italy

Gallabox is an innovative customer relationship management (CRM) software designed to help businesses manage and nurture customer relationships more effectively. It offers a comprehensive set of tools for tracking customer interactions, managing leads, and automating sales and marketing processes. Gallabox’s intuitive dashboard allows businesses to view customer data in a centralized location, h... Read more about Gallabox

Free Trial

Available

Pricing Type

Contact Vendor

Location

India

Verbalyze is an advanced conversational AI platform designed to help businesses automate customer interactions through intelligent chatbots and virtual assistants. The platform leverages natural language processing (NLP) and machine learning to understand and respond to customer inquiries, offering a seamless and personalized experience for users. Verbalyze can be easily integrated into websites, ... Read more about Verbalyze

Free Trial

NA

Pricing Type

$0.09 Per one-time

Location

India

Alexxo is a versatile customer service software designed to help businesses deliver exceptional support and enhance customer satisfaction through efficient and effective service management. It offers a comprehensive platform for managing customer inquiries, tracking support tickets, and resolving issues seamlessly across multiple channels, including email, chat, phone, and social media. With Alexx... Read more about Alexxo

Free Trial

Available

Pricing Type

$10 Per month

Location

Pakistan

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