Best Online Customer Experience Software

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

Pega Customer Service is an advanced live chat software designed to enhance customer support and streamline communication for businesses of all sizes. This comprehensive platform offers features such as real-time messaging, automated responses, customer profiling, analytics, and integration with CRM systems, providing organizations with the tools needed to deliver exceptional customer service effi... Read more about Pega Customer Service

Reputation is a specialized reputation management software designed to help businesses monitor and enhance their online presence. The platform offers comprehensive tools for tracking online reviews, managing customer feedback, and analyzing brand sentiment across various channels. With Reputation, users can respond to customer reviews, engage with audiences, and build a positive online reputation ... Read more about Reputation

LimeSurvey is a powerful open-source survey software that empowers users to create and manage surveys with flexibility and precision. Its feature-rich platform allows you to design highly customizable surveys, from simple questionnaires to complex research projects. A standout feature is its support for multiple question types, branching logic, and quotas, giving you complete control over your sur... Read more about LimeSurvey

Wyng is a campaign management software designed to help businesses create and manage engaging marketing campaigns. The platform offers tools for designing interactive content, running contests, and collecting customer data. Wyng’s draganddrop interface makes it easy to build personalized landing pages, surveys, and forms that capture leads and drive conversions. The software integrates with popu... Read more about Wyng

Reevoo is a review management software designed to help businesses collect, manage, and leverage customer feedback effectively. This platform provides tools for gathering reviews across multiple channels, including websites, social media, and third-party platforms, enabling businesses to build a comprehensive view of customer sentiment. With features such as customizable review requests, analytics... Read more about Reevoo

Sitecore Content Hub is a versatile software solution designed to streamline and optimize digital asset management and content creation processes. This platform acts as a central hub for organizing, collaborating on, and distributing digital content across various channels. With its user-friendly interface, teams can efficiently manage assets, ensuring consistency and brand compliance. Sitecore Co... Read more about Sitecore Content Hub

Upland Panviva is a cloud-based knowledge management system developed to streamline information access and support. It stands out for its user-friendly interface, allowing employees to easily find precise answers to complex questions. Key features include a robust search function, customizable content organization, and real-time updates, ensuring that users always have the most current information... Read more about Upland Panviva

OnceHub is a dynamic conversational marketing platform designed to enhance customer engagement and streamline communication for businesses. This innovative software enables organizations to facilitate real-time conversations with customers through various channels, including chat, email, and messaging apps. OnceHub offers customizable chatbots that can handle common inquiries, schedule appointment... Read more about OnceHub

Nextiva CRM is a cutting-edge Customer Experience Software designed to help businesses manage and enhance their interactions with customers. It offers a comprehensive platform for tracking customer interactions, managing sales pipelines, and automating marketing campaigns, ensuring a seamless and personalized customer journey. Nextiva CRM features intuitive dashboards and real-time analytics, prov... Read more about Nextiva CRM

Conversational Cloud is an innovative customer relationship management (CRM) software that helps businesses engage with customers through personalized, automated messaging across multiple channels, such as email, SMS, and live chat. The platform integrates with various communication tools to streamline customer support and improve engagement. Conversational Cloud provides businesses with a single,... Read more about Conversational Cloud

Ideagen OpsBase is a powerful safety management software platform designed to help organizations maintain compliance and improve safety protocols across various industries, from manufacturing to healthcare. OpsBase enables businesses to streamline risk assessments, safety audits, and incident reporting through an intuitive cloud-based platform. Users can easily track and manage workplace hazards, ... Read more about Ideagen OpsBase

Piano is an advanced customer experience software designed to help businesses create, manage, and optimize their customer interactions across multiple channels. It offers a comprehensive suite of tools for customer journey mapping, personalized marketing, feedback collection, and experience analytics, ensuring that businesses can deliver exceptional and consistent experiences to their customers. P... Read more about Piano

Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized respons... Read more about Groove

Lifesize is a cutting-edge video conferencing software designed for seamless, high-quality communication. It stands out for its exceptional video and audio clarity, creating a near-in-person meeting experience. Easy to use, it supports various devices, ensuring flexibility in today's mobile world. Lifesize boasts robust security features, ensuring conversations remain private. Its screen-sharing a... Read more about Lifesize

Nextiva Contact Center is a cloud-based call center solution designed to streamline customer service operations and enhance customer experiences. It offers features like intelligent call routing, interactive voice response (IVR), and omnichannel support, including voice, email, chat, and social media interactions. The software provides real-time analytics and reporting tools that help businesses m... Read more about Nextiva Contact Center

Cora Journey360 is a customer experience software designed to help organizations understand and optimize their customer journeys effectively. The platform provides tools for mapping customer interactions across various touchpoints, allowing businesses to visualize and analyze customer experiences. With powerful analytics capabilities, Cora Journey360 helps organizations identify pain points, track... Read more about Cora Journey360

Centercode is a robust user testing software that helps companies collect valuable feedback on their products and services during the development phase. By engaging a group of real users, Centercode facilitates controlled testing of new features, products, or updates, ensuring that businesses can identify bugs, usability issues, and customer pain points before the official launch. The platform str... Read more about Centercode

Woopra is an innovative, real-time customer analytics software developed to transform how businesses understand and interact with their customers. Its core strength lies in its ability to track customer behavior across multiple touchpoints, providing a unified view of the customer journey. Woopra's detailed analytics enable businesses to gain deep insights into customer actions, preferences, and t... Read more about Woopra

Confirmit is a powerful survey software designed to help organizations collect and analyze feedback from customers and employees. With features such as customizable survey templates, data visualization, and real-time reporting, Confirmit streamlines the survey process and provides valuable insights. The user-friendly interface allows users to create and distribute surveys effortlessly, ensuring hi... Read more about Confirmit

Treasure Data Suite is an advanced customer data platform (CDP) that enables organizations to unify and analyze customer data from multiple sources. This platform collects, stores, and processes large volumes of data, providing businesses with a holistic view of their customer interactions across various touchpoints. Treasure Data Suite’s powerful analytics tools allow users to segment audiences... Read more about Treasure Data Suite

Quadient Customer Journey Mapping is an advanced tool designed to help businesses visualize, analyze, and optimize their customer interactions across all touchpoints. This software enables organizations to create detailed maps of the customer journey, identifying key moments of engagement, pain points, and opportunities for improvement. With its intuitive drag-and-drop interface, users can easily ... Read more about Quadient Customer Journey Mapping

Dynata Insights Platform is a robust survey software that empowers businesses to gather valuable consumer insights efficiently. This platform provides a comprehensive suite of tools for designing, distributing, and analyzing surveys across various demographics and markets. With Dynata, users can create custom surveys that cater to specific research needs, utilizing advanced question types and logi... Read more about Dynata Insights Platform

Mobile Service Cloud is a powerful help desk software designed to improve customer support and service delivery for businesses of all sizes. This platform offers a suite of features that help organizations manage customer inquiries, resolve issues, and track service requests in real time. Mobile Service Cloud allows support teams to manage tickets, automate workflows, and provide personalized resp... Read more about Mobile Service Cloud

Quadient Inspire is an advanced customer experience software solution that enables businesses to create, manage, and optimize customer communications across multiple channels. Whether it's email, print, web, mobile, or social, Quadient Inspire allows businesses to deliver consistent and personalized messages, enhancing the overall customer journey. With powerful document design and automation feat... Read more about Quadient Inspire