Best Online Customer Experience Software

In an always-connected world, many businesses prefer customer experience software solutions that require no local installation. Below, you’ll find top online customer experience software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
  • 4.5 avg. rating from 07 reviews

Last Updated: October 01, 2025

  • All Software All Software

938 Software

Popular Picks in Customer Experience Software

Survicate

Survicate

   (4.0)

$299 Per month

CallVU

CallVU

$130 Per year

Freshdesk

Freshdesk

$999 Per month

Zendesk Suite

Zendesk Suite

   (4.4)

$55 Per month

List of Top Web-Based Customer Experience Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

No Features

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Customer Experience Software that is:

moveXM is an innovative Customer Experience Software designed to help organizations enhance customer satisfaction and loyalty through actionable insights and feedback management. It offers a comprehensive platform for collecting, analyzing, and acting on customer feedback across various touchpoints, ensuring that businesses can respond effectively to customer needs. moveXM provides robust tools fo... Read more about moveXM

Free Trial

Available

Pricing Type

Contact Vendor

Location

Germany

Feedback Survey Kiosk is an innovative iPad kiosk software designed to gather customer feedback and enhance engagement in various settings. This platform provides tools for creating custom surveys and feedback forms that can be deployed on iPads in retail locations, events, or corporate offices. With its user-friendly interface, customers can easily provide feedback on their experiences, allowing ... Read more about Feedback Survey Kiosk

Free Trial

Available

Pricing Type

$29 Per user

Location

United States

AiTrillion is an all-in-one email marketing software that helps businesses automate their marketing efforts and enhance customer engagement. The platform provides users with customizable templates and a drag-and-drop editor, making it easy to create visually stunning email campaigns. AiTrillion supports audience segmentation, enabling marketers to target specific customer demographics effectively.... Read more about AiTrillion

Free Trial

NA

Pricing Type

$1 Per month

Location

United States

SelfCommunity is a community software platform designed to help businesses build, grow, and manage online communities. Whether for customer engagement, product support, or internal collaboration, SelfCommunity offers tools to foster communication and interaction among members. The platform provides features like discussion forums, user profiles, content sharing, and event hosting, making it easy f... Read more about SelfCommunity

Free Trial

Available

Pricing Type

$799 Per month

Location

Italy

yayloh is a customer experience (CX) software designed to help businesses create personalized, engaging, and memorable experiences for their customers. The platform offers an array of tools that enable companies to track customer interactions, gather real-time feedback, and understand the journey of each individual customer. By integrating with multiple touchpoints such as websites, mobile apps, s... Read more about yayloh

Free Trial

NA

Pricing Type

Contact Vendor

Location

Sweden

VoiceAnalytics is a contact center software that utilizes advanced analytics to improve customer interactions. The platform uses artificial intelligence to analyze voice data, offering insights into customer sentiment, call quality, and agent performance. With features like real-time transcription, keyword spotting, and emotion detection, VoiceAnalytics helps businesses enhance their customer serv... Read more about VoiceAnalytics

Free Trial

Available

Pricing Type

$22 Per user

Location

Belgium

Userwell is an Idea Management Software that helps businesses gather, evaluate, and implement innovative ideas from employees, customers, or stakeholders. The platform includes tools for submitting ideas, voting, and collaborating on concept development, ensuring a structured process for idea generation. Userwell’s analytics provide insights into idea trends, user engagement, and implementation ... Read more about Userwell

Free Trial

Available

Pricing Type

$79 Per month

Location

Austria

pulseM is a review management software designed to help businesses collect, manage, and respond to customer feedback effectively. The platform enables companies to monitor online reviews across multiple platforms and ensure timely responses, improving customer satisfaction and brand reputation. pulseM integrates with popular review sites like Google, Facebook, and Yelp, offering businesses a centr... Read more about pulseM

Free Trial

Available

Pricing Type

$99 Per user

Location

United States

Metrical is an intuitive survey software designed to help businesses and organizations create, distribute, and analyze surveys with ease. The platform offers a variety of customizable survey templates, allowing users to design engaging questionnaires tailored to their specific objectives. Features include advanced question types, branching logic, and conditional formatting, enabling the creation o... Read more about Metrical

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Discoveriez is a customer experience software designed to help businesses enhance their interactions with customers across all touchpoints. This platform collects data from multiple channels, such as email, social media, live chat, and website interactions, providing a comprehensive view of customer behavior and sentiment. Discoveriez offers tools for tracking customer journeys, identifying pain p... Read more about Discoveriez

Free Trial

NA

Pricing Type

Contact Vendor

Location

Japan

Vouch is an innovative video-making software designed to help businesses and individuals create professional-quality videos with ease. Whether you are making marketing videos, product demos, tutorials, or personal content, Vouch provides an intuitive, user-friendly interface that allows you to create, edit, and publish videos quickly. The platform includes a variety of customizable templates, tran... Read more about Vouch

Free Trial

NA

Pricing Type

Contact Vendor

Location

Australia

Platform One is a comprehensive customer experience software that enables businesses to streamline their interactions with customers and improve overall satisfaction. The platform offers tools for collecting and analyzing customer feedback, tracking interactions across various channels, and identifying key insights that drive decision-making. Platform One integrates with multiple communication cha... Read more about Platform One

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Milkymap Galaxy is a customer experience software that helps businesses improve customer satisfaction and loyalty by providing valuable insights into customer behavior and preferences. The software collects and analyzes data from multiple touchpoints, including social media, email interactions, and customer support, allowing businesses to understand how customers perceive their brand. Milkymap Gal... Read more about Milkymap Galaxy

Free Trial

NA

Pricing Type

Contact Vendor

Location

Netherlands

Safari Portal is a travel management software platform designed to help travel agencies, tour operators, and corporate travel managers organize, book, and track travel itineraries. This platform provides tools for managing bookings, tracking expenses, and storing traveler information, ensuring a smooth, organized travel experience. Safari Portal’s itinerary builder allows users to create detaile... Read more about Safari Portal

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Customer Support Platform For SaaS & Ecommerce

ThriveDesk is a user-friendly, innovative customer support software designed to enhance your business's customer service experience. This software simplifies managing customer inquiries, ensuring that no query goes unanswered. With ThriveDesk, you can effortlessly organize, track, and respond to customer emails, ensuring timely and efficient communication. Its intuitive design makes it easy to use... Read more about ThriveDesk

Free Trial

Available

Pricing Type

$25 Per month

Location

Bangladesh

Azuba CCM Platform is an advanced document management software that empowers organizations to efficiently capture, store, and manage their documents and records. Designed for businesses seeking to enhance their information management processes, Azuba provides a user-friendly interface for document creation, collaboration, and retrieval. The software features robust search capabilities, allowing us... Read more about Azuba CCM Platform

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Howazit is an intuitive Survey Software designed to help businesses and organizations create, distribute, and analyze surveys with ease and efficiency. It offers a comprehensive platform for designing customizable surveys, collecting responses, and generating detailed insights, ensuring that organizations can gather valuable feedback and make informed decisions. Key features include a drag-and-dro... Read more about Howazit

Free Trial

Available

Pricing Type

$150 Per feautre

Location

Israel

livepro is an innovative knowledge management software designed to help organizations capture, share, and utilize information effectively. This platform provides a centralized repository for knowledge resources, allowing employees to access crucial information quickly and efficiently. With livepro, users can create, update, and categorize knowledge articles, ensuring that the most relevant informa... Read more about livepro

Free Trial

Available

Pricing Type

$25 Per user

Location

Australia

Swell is a review management software that enables businesses to collect, monitor, and manage customer reviews, enhancing their online reputation and fostering customer trust. Swell’s platform simplifies the process of requesting reviews, with customizable messaging options and automated followups to encourage satisfied customers to leave positive feedback. It supports multiple review platforms,... Read more about Swell

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

OSI Feedback is an advanced customer experience software designed to help organizations gather, analyze, and act on customer feedback effectively. This comprehensive platform offers a suite of tools that facilitate survey creation, feedback collection, sentiment analysis, and reporting, ensuring businesses can optimize their customer experience strategies. OSI Feedback’s user-friendly interface ... Read more about OSI Feedback

Free Trial

Available

Pricing Type

$27 Per feautre

Location

United States

Auryc is an innovative web analytics software designed to help organizations track and analyze user behavior on their websites. This platform provides tools for monitoring traffic patterns, engagement metrics, and conversion rates, enabling businesses to make informed decisions based on data-driven insights. With its user-friendly interface, Auryc allows users to create customizable dashboards, se... Read more about Auryc

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

Sticktail is a robust knowledge management software designed to help organizations capture, share, and leverage collective knowledge effectively. By creating a centralized repository for information, Sticktail facilitates collaboration and communication among teams, ensuring that valuable insights and expertise are readily accessible. The platform supports various content types, including document... Read more about Sticktail

Free Trial

Available

Pricing Type

$199 Per user

Location

Netherlands

Joonbot is a cutting-edge lead generation software that helps businesses capture and qualify leads through conversational automation. The platform leverages AI-powered chatbots to engage website visitors, ask pre-qualifying questions, and gather valuable information to determine lead quality. Joonbot’s customizable chatbot templates allow businesses to create personalized conversations that reso... Read more about Joonbot

Free Trial

Available

Pricing Type

$34 Per month

Location

France

Tetra Insights is a customer experience (CX) software that provides businesses with tools to gather, analyze, and act on customer feedback. This platform enables organizations to better understand their customers' needs, preferences, and pain points by collecting data through surveys, interviews, and other feedback channels. With its advanced analytics capabilities, Tetra Insights transforms raw d... Read more about Tetra Insights

Free Trial

Available

Pricing Type

$77 Per user

Location

United States

Hubicus Quality Monitoring is a robust quality management software solution designed to help organizations maintain high standards of performance across their operations. This platform provides a comprehensive set of tools to monitor, evaluate, and improve the quality of processes, products, and services. Hubicus offers customizable features for creating quality control checklists, tracking perfor... Read more about Hubicus Quality Monitoring

Free Trial

Available

Pricing Type

$200 Per year

Location

France

No buyer guide found.