Best Customer Engagement Software

Customer Engagement Software is responsible for managing the interactions and communications with the customers via a number of touch points as well as challenges. This software is capable of covering web chat, CRM systems, social media, customer self-service, and marketing personalization. Customer engagement software is responsible for encompassing the complete span of customer interactions, thereby guiding the potential as well as the present customers through their entire journey. It also helps in providing the correct information to the perfect person at a given time. It is also capable of consistently providing value to a customer. To learn more about the best customer engagement software, you can consider the list of the top customer engagement software programs prepared by SoftwareWorld.

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Last Updated: October 01, 2025

975 Software

List of Best Customer Engagement Software

Pricing Options

Monthly Subscription

Annual Subscription

One-Time Payment

Quote Based

Features

Churn Management

Engagement Tracking

Email Management

Social Media Integration

CRM

Multi-Language

Real Time Analytics

Campaign Management

Content Management

Event Triggered Actions

Feedback Management

Multi-Channel Communication

Customer Database

Surveys & Feedback

Customer Experience Management

Communication Management

Live Chat

Customer Segmentation

Visual Analytics

Customer History

Customer Portal

Sentiment Analysis

Artificial Intelligence

Company Size

Self Employed

Small Business

Medium Business

Enterprise

I'm looking for Customer Engagement Software that is:

Reimagining Contact Center Solutions

UJET is a cloud-based customer support software designed for modern businesses. It offers a platform for handling customer interactions across various channels like phone, chat, and in-app messaging. UJET's unique feature is its mobile SDK, allowing direct support within mobile apps. The software includes tools for call routing and management, ensuring efficient handling of customer queries. UJET ... Read more about UJET

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

The team inbox and chat app empowering teams to truly collaborate around email.

Missive is a collaborative email and messaging application designed to boost team productivity and streamline communication. Unique for its ability to blend emails, chats, and tasks in a single thread, it enables teams to collaborate seamlessly within the context of each message. Users can comment directly on email threads, assign tasks, and share drafts before sending, fostering team coordination... Read more about Missive

Free Trial

NA

Pricing Type

$18 Per month

Location

Canada

Best Lead Capture Software

Yieldify is a sophisticated e-commerce personalization software expertly developed to enhance online shopping experiences and increase conversion rates. It stands out with its ability to create customized visitor journeys based on user behavior and preferences. Yieldify enables website owners to display targeted messages, offers, and calls-to-action, effectively reducing cart abandonment and incre... Read more about Yieldify

Free Trial

Available

Pricing Type

Contact Vendor

Location

United Kingdom

Whisbi is an advanced call center software solution designed to enhance customer engagement and improve operational efficiency for businesses. With its user-friendly interface, Whisbi enables agents to manage calls, track customer interactions, and access real-time analytics effortlessly. The platform supports various communication channels, including voice, video, and chat, ensuring a seamless cu... Read more about Whisbi

Free Trial

NA

Pricing Type

Contact Vendor

Location

Spain

Hull is a versatile integration software designed to seamlessly connect and synchronize data across various applications and systems within an organization. It offers a comprehensive platform for automating data flows, ensuring that information is consistently and accurately shared between different software solutions. Hull’s intuitive interface allows users to create custom integrations without... Read more about Hull

Free Trial

Available

Pricing Type

$950 Per user

Location

United States

Mobile Text Alerts is a dynamic SMS Marketing Software designed to help businesses engage with their customers through targeted text messaging campaigns. This versatile platform enables users to create, schedule, and send personalized SMS messages, promotions, and alerts with ease. Mobile Text Alerts offers robust features such as contact segmentation, automated responses, and real-time analytics,... Read more about Mobile Text Alerts

Free Trial

Available

Pricing Type

$25 Per month

Location

United States

Quiq is an innovative customer support software designed to enhance communication between businesses and their customers across various channels, including SMS, web chat, and social media. This platform enables organizations to provide timely and effective support, ensuring that customer inquiries are addressed promptly. Quiq's userfriendly interface allows support teams to manage multiple convers... Read more about Quiq

Free Trial

Available

Pricing Type

$6000 Per feautre

Location

United States

VoiceSage is an innovative SMS marketing software that enables businesses to engage with their customers through personalized text messaging campaigns. This powerful platform allows users to create, schedule, and track SMS campaigns easily, ensuring effective communication with their audience. With VoiceSage, businesses can segment their customer database, allowing for targeted messaging that reso... Read more about VoiceSage

Free Trial

Available

Pricing Type

Contact Vendor

Location

Ireland

Feedier is an advanced survey software that allows businesses to collect valuable feedback from customers, employees, and other stakeholders. With its userfriendly interface, Feedier enables the creation of highly customizable surveys that can be tailored to any business need. The platform offers various question types, such as multiple choice, Likert scales, and openended questions, allowing busi... Read more about Feedier

Free Trial

Available

Pricing Type

$60 Per month

Location

France

NEON-dX is a cutting-edge marketing automation software designed to help businesses streamline their marketing efforts, enhance customer engagement, and drive revenue growth effectively. It offers a comprehensive platform for creating, managing, and automating marketing campaigns across multiple channels, including email, social media, and web seamlessly. With NEON-dX, marketers can design persona... Read more about NEON-dX

Free Trial

Available

Pricing Type

$1 Per feautre

Location

India

Adictiz is an innovative gamification software designed to boost user engagement, motivation, and retention across various platforms and industries. It offers a comprehensive suite of tools for integrating game mechanics into applications, websites, and training programs with ease and creativity. Adictiz features customizable badges, leaderboards, and reward systems, allowing businesses to create ... Read more about Adictiz

Free Trial

NA

Pricing Type

$12000 Per year

Location

France

SocialVOYCE is a customer engagement software platform that allows businesses to improve their relationships with customers through interactive and personalized communication. It enables companies to build a more engaged customer base by integrating multiple communication channels such as email, chat, and social media. SocialVOYCE’s key features include automated messaging, real-time customer fe... Read more about SocialVOYCE

Free Trial

NA

Pricing Type

Contact Vendor

Location

Germany

Engage+ is a customer engagement software platform that helps businesses connect with customers through personalized, multi-channel interactions. The platform supports email, SMS, and in-app messaging, enabling businesses to reach customers at key touchpoints. Engage+ includes tools for audience segmentation, automation workflows, and message customization, ensuring that engagement efforts are rel... Read more about Engage+

Free Trial

NA

Pricing Type

Contact Vendor

Location

India

Rede Parcerias is an innovative customer engagement software designed to foster meaningful interactions and build strong relationships with your customers. This platform offers tools for personalized communication, automated messaging, and customer feedback collection, ensuring that your business can engage with customers effectively across multiple channels. With features like CRM integration, an... Read more about Rede Parcerias

Free Trial

NA

Pricing Type

Contact Vendor

Location

Brazil

Knowlarity is a leading cloud communication platform that enables businesses to manage their communications more effectively by leveraging cloud-based solutions for voice, SMS, and video. With Knowlarity, companies can set up virtual phone numbers, interactive voice response (IVR) systems, and automated call routing to enhance customer interactions and streamline operations. The platform integrate... Read more about Knowlarity

Free Trial

NA

Pricing Type

Contact Vendor

Location

Singapore

Technology that drives a better consumer experience.

Digital Air Strike is an innovative software solution focused on social media marketing and online reputation management, primarily for the automotive industry. Its main strength lies in enhancing customer engagement through various digital channels. The platform offers tools for managing and responding to online reviews, a critical feature for maintaining a positive public image. It also provides... Read more about Digital Air Strike

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Vivocha is an advanced call center software designed to enhance customer engagement and streamline communication processes for businesses. This platform provides a comprehensive suite of tools for managing customer interactions across various channels, including voice, chat, and video. Users can easily set up and manage virtual call centers, enabling agents to assist customers in real-time, regard... Read more about Vivocha

Free Trial

Available

Pricing Type

$52 Per user

Location

Italy

Aimtell is a powerful marketing automation software that helps businesses engage with their customers through targeted push notifications. The platform allows users to create personalized notification campaigns based on customer behavior, location, and interests, ensuring relevant and timely messaging. Aimtell integrates with websites and mobile apps, enabling businesses to send notifications to c... Read more about Aimtell

Free Trial

Available

Pricing Type

$49 Per month

Location

United States

Xtremepush is a powerful marketing automation software designed to help businesses engage their audiences and drive conversions through personalized and data-driven campaigns. This platform offers a suite of tools for customer segmentation, behavior tracking, and multi-channel communication, enabling marketers to deliver targeted messages via email, SMS, push notifications, and in-app messages. Xt... Read more about Xtremepush

Free Trial

Available

Pricing Type

$250 Per feautre

Location

Ireland

ChurnZero is a powerful customer success software designed to help organizations reduce churn and enhance customer satisfaction. This comprehensive platform provides tools for monitoring customer health, tracking engagement, and identifying upsell opportunities. With ChurnZero, users can segment their customer base and tailor their strategies to meet specific needs, ensuring a personalized experie... Read more about ChurnZero

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Talon.One is a cutting-edge customer engagement software designed to enhance the way businesses interact with their customers. With its powerful platform, organizations can create personalized marketing campaigns that resonate with individual consumer preferences, leading to increased loyalty and sales. Talon.One’s comprehensive suite of tools allows for the development of promotions, discounts,... Read more about Talon.One

Free Trial

Available

Pricing Type

Contact Vendor

Location

Germany

Dropcountr is an innovative customer engagement software designed to help utilities and water providers enhance communication with their customers. This platform offers tools for delivering personalized insights about water usage, conservation tips, and billing information directly to customers. With its userfriendly interface, Dropcountr allows users to track their water consumption, set conserva... Read more about Dropcountr

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

Connect Space is an innovative Event Management Software designed to simplify and enhance the planning, execution, and analysis of events for businesses and organizations. It offers a comprehensive platform for managing all aspects of event planning, including registration, ticketing, scheduling, and attendee engagement. Connect Space features intuitive tools for creating event websites, customizi... Read more about Connect Space

Free Trial

NA

Pricing Type

$5000 Per one-time

Location

United States

Cognigy.AI is a leading Conversational AI Platform Software designed to enable enterprises to create and manage intelligent virtual agents and chatbots for customer service, support, and engagement. It offers a comprehensive platform for designing, deploying, and optimizing conversational experiences across multiple channels, including web, mobile, voice assistants, and messaging platforms. Cognig... Read more about Cognigy.AI

Free Trial

Available

Pricing Type

$2500 Per month

Location

Germany

IndiVideo is an innovative video making software that empowers users to create high-quality videos effortlessly. This platform offers a suite of intuitive tools for video editing, enabling users to produce professional-looking content without extensive technical knowledge. With IndiVideo, users can easily import footage, apply filters, and add music, transitions, and text overlays to enhance their... Read more about IndiVideo

Free Trial

NA

Pricing Type

Contact Vendor

Location

Canada

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Frequently Asked Questions

Customer Engagement Software helps businesses interact with customers across multiple channels to build stronger relationships, loyalty, and brand advocacy.

It boosts customer satisfaction, improves retention rates, drives sales growth, and enhances the overall customer experience by offering personalized interactions.

Important features include multi-channel communication, personalized messaging, customer journey mapping, analytics, feedback management, and automation capabilities.

Look for real-time engagement tools, omnichannel support, ease of use, integration capabilities, automation features, and detailed customer analytics.

It facilitates meaningful interactions with customers through messaging, notifications, surveys, loyalty programs, and personalized marketing efforts.

Choose based on your audience engagement goals, preferred communication channels, need for automation, analytics capabilities, and integration with CRM tools.

Deployment type is crucial—cloud-based solutions offer remote access and scalability, while on-premise options provide greater control and customization.

Check if it supports increasing user bases, handles larger communication volumes, allows for automation at scale, and integrates new communication channels easily.

Compare personalization options, automation strength, analytics depth, omnichannel support, integration flexibility, and ease of campaign management.

Yes, it supports communication across various channels like email, SMS, chatbots, social media, mobile apps, and websites for a seamless experience.

Yes, Customer Engagement Software comes in both cloud-based and on-premise options, depending on business needs and security preferences.

It integrates with CRM systems, marketing automation platforms, analytics tools, customer service software, and loyalty management solutions to create unified experiences.

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