Best ITSM Software for Small Businesses (Free & Paid)

ONEiO is an innovative Integration Software designed to streamline and automate the integration of IT services and processes across different platforms and organizations. It offers a cloud-native Integration Automation Platform as a Service (iPaaS) that connects disparate systems, tools, and teams without the need for complex coding or middleware. ONEiO provides robust tools for real-time data syn... Read more about ONEiO

eBLVD Remote Desktop is a powerful remote desktop software designed to help IT teams manage and support systems efficiently. The platform provides tools for accessing and controlling computers remotely, enabling technicians to troubleshoot issues, perform maintenance, and provide support without being on-site. eBLVD Remote Desktop allows users to connect to any device securely, ensuring that organ... Read more about eBLVD Remote Desktop

Uniqkey is a specialized software developed to streamline and secure password management for both individuals and businesses. Its standout feature is the ability to generate and store complex passwords, significantly reducing the risk of security breaches. Easy to use, Uniqkey integrates seamlessly into browsers for quick access to stored credentials. It offers multi-factor authentication, adding ... Read more about Uniqkey

SMART Service Desk is an innovative help desk software solution designed to streamline customer support operations and enhance service delivery. This comprehensive platform provides essential tools for managing support tickets, tracking customer interactions, and monitoring service performance in real time. With its user-friendly interface, support teams can easily create and assign tickets, track... Read more about SMART Service Desk

Richdesk is a feature-rich help desk software designed to streamline customer support and enhance service efficiency. It offers a comprehensive platform for ticket management, live chat, knowledge base creation, and multi-channel support, ensuring that customer inquiries are handled promptly and effectively. Richdesk’s intuitive interface allows support teams to prioritize and assign tickets, tr... Read more about Richdesk

OpStream is a comprehensive network monitoring software designed to provide organizations with real-time visibility into their IT infrastructure, ensuring optimal performance, security, and reliability. By offering a robust platform for monitoring, analyzing, and managing network components, OpStream enables businesses to proactively identify and resolve issues, minimize downtime, and enhance over... Read more about OpStream

DeskDirector is a managed service provider (MSP) software designed to enhance client communication, service management, and ticketing processes. It provides a centralized platform for managing support requests, tracking SLA performance, and maintaining client satisfaction. DeskDirector’s customizable client portal allows MSPs to deliver a seamless support experience, offering clients easy access... Read more about DeskDirector

Rezolve AI is an AI-powered help desk software that automates customer support workflows and provides real-time assistance. It uses natural language processing (NLP) and machine learning to understand and resolve customer inquiries efficiently, helping businesses improve their customer service operations. Rezolve AI offers a conversational interface that allows customers to interact with a chatbot... Read more about Rezolve AI

HaloPSA is a versatile and comprehensive Professional Services Automation (PSA) software tailored for IT service management. It shines in unifying various service management processes, making it a one-stop solution for IT professionals. The software offers an extensive range of features, including ticketing systems for efficient issue resolution, asset management for tracking valuable resources, a... Read more about HaloPSA

SpiceCSM is an innovative customer relationship management (CRM) software designed to enhance customer engagement and streamline sales processes for businesses. This platform offers a comprehensive suite of features that enable organizations to manage customer interactions, track sales opportunities, and analyze customer data. With SpiceCSM, sales teams can easily access customer information, mana... Read more about SpiceCSM

sitehelpdesk-IT is an effective IT service management (ITSM) software designed to enhance IT support and service delivery for organizations. This platform provides tools for incident tracking, service request management, and knowledge base creation, ensuring efficient IT operations. Users can log incidents, monitor resolutions, and generate reports through an intuitive interface. sitehelpdesk-IT e... Read more about sitehelpdesk-IT

Wolken ServiceDesk is a comprehensive IT service management (ITSM) software that enables organizations to streamline their IT operations and improve service delivery. It offers a user-friendly interface that allows IT teams to manage incidents, service requests, changes, and problems efficiently. Wolken ServiceDesk includes features such as automated ticketing systems, customizable workflows, and ... Read more about Wolken ServiceDesk

Milldesk is an innovative Help Desk Software designed to streamline and enhance customer support operations for businesses of all sizes. This comprehensive platform offers a wide range of features, including ticket management, multi-channel support, knowledge base integration, automated workflows, and detailed reporting, ensuring that all aspects of customer service are handled efficiently and eff... Read more about Milldesk

KIX is an IT Service Management (ITSM) software that helps organizations manage and optimize their IT services by automating key processes and improving workflow efficiency. Built around ITIL (Information Technology Infrastructure Library) best practices, KIX offers a comprehensive set of features to streamline IT operations. The software includes tools for incident management, problem management,... Read more about KIX

ServiceTeam ITSM is an IT service management software designed to streamline the delivery of IT services within an organization. The platform provides tools for managing incidents, change requests, service catalogs, and problem resolution, all while adhering to ITIL best practices. ServiceTeam ITSM enables IT departments to handle service requests efficiently, improving response times and enhancin... Read more about ServiceTeam ITSM

Gridlex provides an Ultra Customizable All-In-One App Builder that specifically tailored to your organization's unique requirements and precise needs or ultra customize our existing apps such as Customer Relationship Management (CRM), Customer Service, Help Desk, Ticketing, Master Data, and Operations. Slash tech costs by 50%, minimize risks, and boost your business velocity. Read more about Gridlex

Track-It! is a comprehensive IT help desk and asset management software designed for small to medium-sized businesses. The software's key strength lies in its robust ticketing system, which efficiently organizes and tracks IT support requests, ensuring timely resolution of issues. Track-It! also features a detailed asset management module, allowing IT teams to monitor and manage hardware and softw... Read more about Track-It!

Naverisk PSA (Professional Services Automation) is a robust, all-in-one solution developed primarily for IT service providers and MSPs (Managed Service Providers). It stands out with its powerful combination of both PSA and RMM (Remote Monitoring and Management) capabilities. This integration enables efficient management of IT infrastructure and proactive issue resolution. Key features include adv... Read more about Naverisk PSA

SapphireIMS is a comprehensive Help Desk Software designed to streamline and enhance customer support operations for businesses of all sizes. It offers a robust platform for managing support tickets, tracking issue resolution, and improving customer satisfaction, ensuring efficient and effective help desk management. SapphireIMS features an intuitive interface that allows support agents to easily ... Read more about SapphireIMS

vScope is a powerful reporting software designed to help organizations streamline their reporting processes and enhance data visualization. The platform offers comprehensive tools for data collection, analysis, and presentation, enabling businesses to optimize their reporting workflows effectively. With vScope, users can easily create customizable reports, visualize data trends, and share insights... Read more about vScope

Siit is an employee communication tools software designed to improve collaboration, engagement, and productivity within organizations. With Siit, businesses can enhance internal communication by providing employees with a platform to share updates, collaborate on projects, and communicate in real time. The software offers tools like team messaging, file sharing, and video conferencing, ensuring th... Read more about Siit

versaSRS HelpDesk is a robust help desk software designed to streamline customer support and enhance service delivery for organizations. This platform provides tools for ticket management, issue tracking, and knowledge base creation, enabling support teams to resolve customer inquiries efficiently. With features like automated ticket assignment and real-time reporting, versaSRS enhances communicat... Read more about versaSRS HelpDesk

ALVAO Service Desk is a robust IT management software solution designed to streamline and optimize IT support and service delivery within organizations. It offers a comprehensive suite of tools for incident management, problem resolution, change management, and asset tracking, ensuring that IT services are delivered efficiently and effectively. ALVAO Service Desk includes a user-friendly ticketing... Read more about ALVAO Service Desk

ALVAO Asset Management is a sophisticated IT Service Management (ITSM) Software designed to streamline and optimize the management of IT assets and services within organizations. With its user-friendly interface, ALVAO offers a comprehensive suite of tools for tracking, maintaining, and managing IT assets throughout their lifecycle. The software supports features such as asset inventory management... Read more about ALVAO Asset Management

Enterprise Service Desk is a comprehensive Help Desk Software designed to streamline IT support operations and enhance customer service across organizations. This powerful platform offers a suite of tools for managing and resolving support tickets, tracking service requests, and facilitating efficient communication between IT teams and end-users. Enterprise Service Desk features an intuitive inter... Read more about Enterprise Service Desk