Best ITSM Software for Small Businesses (Free & Paid)

Mugato is a powerful IT asset management software designed to help businesses track and manage their technology infrastructure throughout its lifecycle. From procurement to disposal, Mugato provides an easy-to-use platform for managing hardware, software licenses, network devices, and other IT assets. The software offers detailed inventory tracking, allowing IT teams to monitor asset usage, locati... Read more about Mugato

AntMyERP is a powerful enterprise resource planning (ERP) software designed to integrate and automate various business processes across an organization. It offers a wide range of features including finance management, inventory control, human resources, procurement, and customer relationship management (CRM). By centralizing all critical business data in one system, AntMyERP ensures smooth communi... Read more about AntMyERP

Hipporello Service Desk is a forms automation software that helps organizations streamline their customer service operations. The platform enables businesses to create customizable forms for various service requests, including IT support, HR inquiries, or customer feedback. With its drag-and-drop form builder, Hipporello allows users to design and deploy forms quickly, making it easier to capture ... Read more about Hipporello Service Desk

K Inventory is a robust inventory control software designed to help businesses manage and optimize their stock levels with precision. Ideal for small to medium-sized businesses, it streamlines inventory tracking by providing real-time visibility into stock quantities, movements, and status. The software supports automated stock updates, reducing manual errors and ensuring accurate records at all t... Read more about K inventory

Cockpit IT Service Manager is an ITSM software designed to streamline service management processes within organizations. This comprehensive platform enables IT teams to efficiently manage incidents, service requests, and changes, ensuring that IT services run smoothly. With its intuitive interface, users can easily track and prioritize tickets, facilitating faster resolution times. Cockpit IT Serv... Read more about Cockpit IT Service Manager

OutagesIO is a network monitoring software designed to help businesses monitor and maintain the health of their IT infrastructure. The platform offers real-time monitoring of network devices, servers, and applications, alerting administrators to potential issues such as downtime, slow performance, or security breaches. OutagesIO provides tools for tracking network performance, detecting outages, a... Read more about OutagesIO

Requestia is an IT Service Management (ITSM) software designed to streamline and optimize IT service delivery in organizations. With its user-friendly interface, Requestia helps IT teams handle service requests, incidents, problems, and changes efficiently. The software follows industry best practices, including ITIL (Information Technology Infrastructure Library) frameworks, ensuring a structured... Read more about Requestia IT Service Management

Simbym is a comprehensive project management software designed to help teams collaborate, plan, and execute projects efficiently. The platform provides tools for creating tasks, setting deadlines, and tracking progress in real-time, ensuring that projects stay on schedule. Simbym’s visual project boards allow teams to see the status of tasks at a glance and make adjustments as needed. The softwa... Read more about Simbym

Versio.io is a robust quality management software designed to streamline processes and ensure high standards across various business functions. The platform offers tools for tracking quality metrics, managing audits, and handling non-conformance issues, helping organizations maintain consistent product quality and regulatory compliance. Versio.io’s intuitive interface allows users to create cust... Read more about Versio.io

tbITSM is an IT service management (ITSM) software designed to help businesses streamline their IT support processes, improve service delivery, and ensure efficient issue resolution. The platform provides tools for managing help desk tickets, tracking incidents, and automating workflows, ensuring that support requests are handled promptly and effectively. tbITSM offers features for categorizing, p... Read more about tbITSM

tbXMS (Network Monitoring Software) is an advanced tool designed to provide real-time insights into the health and performance of an organization’s network infrastructure. The software enables IT teams to monitor network devices, servers, applications, and bandwidth utilization from a centralized dashboard, ensuring that any performance issues or anomalies are quickly detected and addressed. tbX... Read more about tbXMS

iSupport is a comprehensive help desk software designed to optimize customer support and IT service management. The software provides a platform for managing service tickets, tracking issues, and streamlining communication between support teams and customers. With features such as a knowledge base, self-service portal, and reporting tools, iSupport helps organizations improve customer satisfaction... Read more about iSupport

.Biz is a comprehensive IT service management (ITSM) software designed to streamline IT operations and improve service delivery within organizations. With its user-friendly interface, .Biz enables IT teams to manage incidents, service requests, and change management processes efficiently. The software supports automation of workflows, ensuring that tasks are completed promptly and effectively. .Bi... Read more about .Biz

SoftBCom Service Desk is a feature-rich help desk software designed to streamline IT support and customer service operations within organizations. The software offers a centralized platform where users can submit tickets, track issue resolution progress, and communicate with support agents, ensuring that all support requests are handled efficiently and promptly. SoftBCom Service Desk provides auto... Read more about SoftBCom Service Desk

TIKTING is an efficient help desk software designed to streamline customer support and improve service delivery. This platform helps businesses manage customer inquiries, resolve issues promptly, and enhance user satisfaction through various communication channels, including email, live chat, and phone support. TIKTING allows support teams to track, prioritize, and respond to tickets, ensuring tha... Read more about TIKTING

Aurus Service Center is an IT Service Management (ITSM) software that helps businesses manage and optimize IT services. With features for incident management, asset tracking, and change management, Aurus enables IT teams to deliver efficient support and maintain control over IT resources. The platform offers ticketing systems, SLA management, and knowledge base integration, allowing teams to resol... Read more about Aurus Service Center

Tuva IT is an intelligent conversational AI platform designed to enhance customer support, engagement, and automation. Leveraging advanced natural language processing (NLP) and machine learning technologies, Tuva IT enables businesses to deploy chatbots and virtual assistants capable of handling a wide range of customer interactions. Whether through messaging platforms, websites, or mobile apps, T... Read more about Tuva IT

IT4 is a powerful IT Service Management (ITSM) software designed to help businesses streamline their IT operations and deliver superior service to internal and external customers. IT4 includes a suite of modules for managing incidents, service requests, change management, and problem resolution, allowing organizations to ensure their IT services run smoothly. Its centralized platform enables IT te... Read more about IT4

Canfigure is a specialized help desk software designed to streamline customer support operations for organizations. This platform provides tools for managing support tickets, tracking customer inquiries, and facilitating communication between support teams and customers. With Canfigure, users can easily categorize and prioritize tickets, ensuring prompt resolution of issues. The software includes ... Read more about Canfigure

ZServiceDesk is a comprehensive IT Service Management (ITSM) Software designed to help organizations streamline their IT support and service delivery. It offers tools for incident management, problem management, change management, and asset tracking, enabling IT teams to manage requests and resolve issues efficiently. ZServiceDesk provides a user-friendly interface for both support staff and end-u... Read more about ZServiceDesk

Drive Lynx is a comprehensive service desk software that helps businesses streamline their IT support operations, improve customer satisfaction, and increase operational efficiency. Designed with both small businesses and large enterprises in mind, the platform offers features such as ticketing, incident management, knowledge base integration, and multi-channel support, enabling teams to address c... Read more about Drive Lynx

sDesk is a comprehensive IT Service Management (ITSM) software that helps organizations streamline their IT operations and deliver top-notch services to users. The platform provides a wide range of features, including incident management, problem resolution, change management, asset tracking, and service request management. With sDesk, IT teams can quickly respond to service disruptions, resolve t... Read more about sDesk

IT Service Management (ITSM) software is designed to help organizations manage and optimize their IT services and support processes efficiently. This platform provides comprehensive tools for incident management, problem resolution, change management, and service request fulfillment. With ITSM software, users can easily track service tickets, prioritize issues, and ensure timely resolutions, enhan... Read more about IT Service Management

Tesseron is an IT service management software that helps IT teams deliver efficient support and manage IT assets effectively. The platform provides features for ticketing, incident management, asset tracking, and knowledge base creation, enabling IT departments to respond to user requests quickly and maintain IT infrastructure. Tesseron’s user-friendly dashboard allows IT administrators to prior... Read more about Tesseron

24Cevent is an incident management software designed to help businesses efficiently manage and respond to incidents, ensuring minimal disruption to operations. The platform provides tools for tracking and documenting incidents in real time, allowing teams to quickly identify, report, and address issues as they arise. 24Cevent enables users to categorize incidents, assign priorities, and set deadli... Read more about 24Cevent