Best Free Contact Center Software

Ottspotta is a sophisticated call center software solution designed to enhance customer service operations and improve communication efficiency. This platform provides a comprehensive suite of features, including automated call routing, call recording, and real-time analytics, allowing businesses to manage their customer interactions effectively. With its intuitive interface, Ottspotta simplifies ... Read more about Ottspotta

DialerAI is a sophisticated call center software solution designed to enhance the efficiency and productivity of customer service teams. With its advanced dialing technology, DialerAI automates outbound calling, enabling agents to focus on delivering exceptional customer service rather than manual dialing. The software offers features such as predictive dialing, which optimizes call routing and mi... Read more about DialerAI

Call Center Studio is a comprehensive Customer Service Software designed to streamline and enhance the operations of call centers and customer support teams. It offers a robust platform for managing inbound and outbound calls, tracking customer interactions, and optimizing support workflows, ensuring efficient and effective customer service delivery. Call Center Studio features intuitive tools for... Read more about Call Center Studio

Superchat is an advanced customer service software designed to enhance and streamline the support experience for businesses and their customers. It offers a comprehensive platform for managing customer interactions across multiple channels, including live chat, email, social media, and phone, ensuring that customers receive timely and efficient assistance wherever they prefer to engage. Superchat�... Read more about Superchat

XCALLY is a powerful call center software designed to enhance customer service and streamline operations for contact centers. This platform offers comprehensive tools for managing inbound and outbound calls, tracking performance metrics, and optimizing agent productivity. With its intuitive interface, XCALLY allows supervisors to monitor real-time call data, manage queues, and assign agents to spe... Read more about XCALLY

EvaluAgent is a comprehensive quality management software designed to help contact centers monitor, evaluate, and improve agent performance. The platform provides tools for quality assurance (QA) assessments, feedback, and coaching, ensuring that agents meet the company’s performance standards. EvaluAgent allows managers to create customizable scorecards, conduct performance reviews, and track k... Read more about EvaluAgent

HiringBranch is a comprehensive compliance software designed to streamline and automate the hiring process for organizations while ensuring compliance with labor laws and regulations. It enables businesses to easily track, manage, and verify the recruitment process, ensuring that they adhere to legal requirements in every stage of hiring. HiringBranch helps organizations automate background checks... Read more about HiringBranch

websms is an SMS marketing software that enables businesses to engage with customers through targeted, timely text messages. This platform supports bulk messaging, allowing companies to reach large audiences with promotional offers, reminders, or important updates. websms offers segmentation features, enabling users to customize messages based on customer demographics, behavior, or preferences, wh... Read more about websms

Ticker is a customer communications management (CCM) software solution that enables businesses to streamline communication with customers across multiple channels, including email, SMS, social media, and print. By centralizing customer communications, Ticker ensures that messages are personalized, timely, and consistent, improving the customer experience. The software supports multi-channel campai... Read more about Ticker

VoIPstudio is a cutting-edge call center software designed to enhance communication for businesses of all sizes. Offering a range of features, including voice calling, video conferencing, and instant messaging, it provides a unified platform for all communication needs. The software allows users to manage calls efficiently with advanced routing options, ensuring that customers reach the right agen... Read more about VoIPstudio

Meets CRM is a powerful customer relationship management software designed to help businesses manage and nurture relationships with their clients effectively. This intuitive platform allows companies to centralize customer data, track interactions, and improve communication with prospects and existing clients. Meets CRM offers a wide range of features, including lead management, contact segmentati... Read more about Meets CRM

3C Plus is an innovative call center software designed to enhance customer service operations by offering a suite of tools for managing inbound and outbound calls, customer interactions, and agent performance. This platform supports multiple communication channels, including voice, email, chat, and social media, ensuring seamless and efficient customer support. 3C Plus comes with advanced features... Read more about 3C Plus

Dialics is a sophisticated Interactive Voice Response (IVR) software that enables businesses to automate customer interactions and provide a more efficient customer service experience. By using a voice-driven system, Dialics allows customers to interact with a business's phone system via voice commands or keypad inputs, streamlining common processes such as account inquiries, order status updates,... Read more about Dialics

VoxDesk is a robust call center software designed to help organizations manage their customer service operations and improve communication efficiency. This platform provides a comprehensive suite of tools that enable users to handle inbound and outbound calls, track performance metrics, and optimize agent workflows seamlessly. With VoxDesk, call center managers can easily monitor call volume, agen... Read more about VoxDesk

AIO is an all-in-one unified communications software that integrates multiple communication tools into a single platform, helping businesses streamline collaboration and improve team productivity. AIO combines voice, video, messaging, file sharing, and conferencing features, enabling seamless communication across different devices and locations. The platform supports team collaboration with featur... Read more about AIO

VICIdial is an open-source, feature-rich contact center solution. It excels in outbound, inbound, and blended call handling. Users appreciate its user-friendly web interface. Key capabilities include predictive dialing, which boosts efficiency. It also offers full recording, allowing for quality assurance. Real-time reporting provides valuable insights. Customizable call routing ensures effective ... Read more about VICIdial

Aloware is a contact center solution designed for sales and support teams. It offers cloud-based call and text capabilities, enabling efficient communication with customers. Key features include an auto-dialer for streamlined outreach, call tracking for performance analysis, and integration with popular CRM systems for seamless data management. Aloware supports multi-channel communication, includi... Read more about Aloware

DialShree - Omnichannel Contact Center Solution Award-Winning Platform for Seamless Customer Communication. Be available across all channels – Email, Voice, Social Media, Chat & many. Stay on top of your customers’ interactions. Stay on top of your customers’ interactions. Automate workflows, enhance productivity and increase revenues. Ready integrations with CRM Read more about DialShree

Orcatec is an innovative scheduling software designed to optimize resource allocation and enhance productivity across various industries. This software offers advanced scheduling capabilities that allow users to efficiently manage employee schedules, project timelines, and resource assignments. Orcatec’s intuitive interface enables users to create, modify, and share schedules seamlessly, reducin... Read more about Orcatec

ZaiConversations is call center software that provides tools for managing customer interactions, tracking agent performance, and optimizing call workflows. The software includes features like automatic call distribution, interactive voice response (IVR), and call recording, allowing call centers to handle high volumes of customer inquiries efficiently. ZaiConversations’ realtime monitoring capab... Read more about ZaiConversations

WeKall is an advanced telephony software solution designed to enhance communication capabilities for businesses. This platform allows companies to manage their phone systems more efficiently, offering a range of features such as call forwarding, voicemail, call recording, and automated responses. WeKall supports both VoIP and traditional phone lines, ensuring seamless communication across various ... Read more about WeKall

Flip CX is a conversational AI platform designed to transform the customer experience by enabling businesses to automate interactions with customers through intelligent chatbots, virtual assistants, and messaging solutions. This platform uses advanced natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries in real time, providing seamless, ... Read more about Flip CX

If you are finding it hard to achieve your goals or set your targets. If You have to spend a lot of time daily on generating KPO reports. If You can not find what are your best sellers agents and best selling products in a few clicks. If You can not see your sales graphs, agent availability graph etc. If There is no way you can send emails during call, add multiple comments and attach specific doc... Read more about Dialer360

Callmaker is a comprehensive call center software designed to enhance the efficiency and effectiveness of customer service operations. It offers a robust suite of tools that manage inbound and outbound calls, automate call routing, and facilitate seamless communication between agents and customers. Callmaker’s intuitive interface allows call center managers to monitor real-time call metrics, tra... Read more about Callmaker

Verascape is a robust call center software solution designed to enhance customer service operations through advanced communication and management features. This software supports a variety of channels, including voice, email, and chat, allowing businesses to interact with customers seamlessly. Verascape's intelligent call routing capabilities ensure that customer inquiries are directed to the appr... Read more about Verascape