Best Online Customer Service Software

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

iAdvize is an advanced conversational marketing platform software designed to help businesses engage with customers through real-time messaging and personalized interactions. The platform offers tools for managing live chat, chatbot interactions, and social messaging, ensuring that businesses can provide timely and relevant customer support. iAdvize integrates with customer relationship management... Read more about iAdvize

Service Creatio is a dynamic, cloud-based software designed to streamline enterprise service management processes. It offers a suite of tools for automating service operations and improving customer engagement. Central to its capabilities is a powerful low-code platform, enabling users to rapidly develop and modify processes without deep technical expertise. Service Creatio focuses on delivering e... Read more about Service Creatio

Aircall is a cloud-based phone system designed for modern businesses. It offers an intuitive interface that integrates seamlessly with popular CRM and helpdesk tools. Key features include easy call routing, voicemail, call recording, and analytics for performance monitoring. Aircall also supports international calling and number porting. Its click-to-dial function simplifies outbound calling, whil... Read more about Aircall

OTRS, an abbreviation for Open-source Ticket Request System, is a versatile and powerful service management software tailored for efficient communication and task management. Its open-source nature allows extensive customization, making it adaptable to diverse business needs. The core feature of OTRS is its ticketing system, which efficiently organizes and tracks customer inquiries and internal ta... Read more about OTRS

Userlike stands out as a versatile and user-friendly live chat software ideal for enhancing customer communication. Its standout feature is the seamless integration with websites and messaging apps, facilitating real-time interactions with clients. Userlike offers unique customization options, allowing businesses to tailor chat windows to their brand identity. The software includes an intuitive da... Read more about Userlike

SmarterTrack is a powerful help desk software designed to enhance customer support and service management for businesses. This platform offers comprehensive tools for managing support tickets, tracking customer interactions, and analyzing service performance, ensuring effective help desk operations. With SmarterTrack, users can easily create and manage support tickets, monitor response times, and ... Read more about SmarterTrack

C2-ITSM is a robust time tracking software designed specifically for IT service management environments. This platform enables organizations to monitor time spent on various tasks, projects, and incidents, providing valuable insights into resource allocation and productivity. With its intuitive interface, users can easily log hours, categorize activities, and generate reports that showcase team pe... Read more about C2-ITSM

Fusion Connect CCaaS is a state-of-the-art cloud-based call center software designed to enhance customer service operations. It offers a range of features including automatic call distribution, interactive voice response, and real-time analytics to optimize call handling and improve agent performance. The platform supports multi-channel communication, allowing businesses to engage with customers v... Read more about Fusion Connect CCaaS

Apptivo is a cloud-based suite of business applications designed to support various aspects of organizational management. It includes a comprehensive CRM system for effective customer relationship management, streamlining communication and sales processes. The software offers project management tools, facilitating task tracking and team collaboration. Inventory management within Apptivo assists in... Read more about Apptivo

Our products offer the perfect solution for almost all the needs of local service providers and help them achieve their goals. From online booking to customer management, marketing, online presence, even a cloud-based payment solution. With Shore they are prepared for digitalization. Our cloud-based software helps you manage appointments, manage customers and take your marketing to the next level... Read more about Shore

Beevolve is a comprehensive brand management software that helps businesses monitor, analyze, and improve their brand presence across digital platforms. The software offers tools for tracking brand mentions on social media, websites, blogs, and forums, enabling businesses to stay informed about customer sentiment and brand perception. Beevolve’s advanced analytics feature provides insights into ... Read more about Beevolve

Odigo is a robust telephony software solution that offers businesses a comprehensive suite of tools to manage their communication systems effectively. Designed to optimize voice interactions, Odigo provides features such as call routing, voicemail management, and real-time analytics. The software supports both cloud-based and on-premise deployments, allowing companies to choose the best option for... Read more about Odigo

MessageBird Inbox is a customer service software that enables businesses to engage with customers across multiple communication channels, including SMS, email, live chat, and social media. The platform provides a unified inbox where customer service teams can manage all interactions, ensuring no messages are missed and response times are minimized. MessageBird Inbox offers features like automated ... Read more about MessageBird Inbox

Efficy CRM is a comprehensive software solution designed to streamline customer relationship management for businesses of all sizes. With its user-friendly interface, Efficy CRM simplifies data management, allowing easy access to customer information, interactions, and sales processes. The software excels in contact management, helping teams organize and track their customer relationships efficien... Read more about Efficy CRM

Accelo is a robust business automation platform designed to simplify professional service operations. Offering a unified system, it seamlessly integrates project management, client relationship management, and billing processes. Accelo's strength lies in its ability to automate repetitive tasks, saving time and reducing errors. It empowers teams with real-time collaboration and communication tools... Read more about Accelo

Crisp is a versatile software tool designed to simplify communication for businesses and teams. It integrates various communication channels like live chat, email, and messaging into one platform, making it easier to manage customer interactions. The software is known for its user-friendly interface, helping teams respond to customer inquiries quickly and efficiently. Key features include real-tim... Read more about Crisp

Agile CRM is a cloud-based customer relationship management software that integrates sales, marketing, and service functionalities. It offers contact management to organize customer data. Sales tracking tools help monitor deals and stages. With Agile CRM, users can automate marketing tasks like emails and social media campaigns. The software includes a telephony feature for customer calls within t... Read more about Agile CRM

Cincom Synchrony is a customer service software solution designed to enhance customer interactions and streamline service delivery. The platform provides tools for managing customer inquiries, tracking service requests, and ensuring timely responses. With its integrated knowledge base and automated workflow capabilities, Cincom Synchrony empowers support teams to deliver exceptional service while ... Read more about Cincom Synchrony

NeoAssist is a cutting-edge customer service software designed to enhance communication between businesses and their customers. With features that include live chat, ticket management, and automated responses, NeoAssist helps companies provide timely and effective support. Its user-friendly interface allows customer service representatives to manage inquiries from multiple channels seamlessly, ens... Read more about NeoAssist

Movidesk is a comprehensive service desk software designed to streamline customer support and improve service efficiency. The platform provides ticket management, automated workflows, and a knowledge base, helping support teams resolve issues faster. Movidesk’s customizable dashboard offers real-time insights into ticket status, allowing for efficient tracking and prioritization. With multi-chan... Read more about Movidesk

ResponseTek is an advanced customer service software designed to enhance the customer experience through real-time feedback and insights. This platform helps businesses measure customer satisfaction by collecting, analyzing, and acting on customer feedback across various touchpoints, such as surveys, social media, and support interactions. ResponseTek uses advanced analytics to identify trends and... Read more about ResponseTek:CEM

InvGate Service Desk is a cutting-edge IT service management (ITSM) software renowned for its user-friendly interface and innovative features. Its standout functionality is the interactive, visual ticketing system, which not only simplifies issue tracking but also enhances user engagement. The software boasts robust problem and change management modules, streamlining complex IT processes. A key fe... Read more about InvGate Service Desk

KnowledgeOwl is a comprehensive knowledge management software that excels in creating user-friendly, easily navigable knowledge bases. Ideal for both internal team use and customer support, its strength lies in its simplicity and flexibility. Users can quickly create detailed documentation, guides, and FAQs with an intuitive editor that requires no technical expertise. KnowledgeOwl's standout feat... Read more about KnowledgeOwl

Client Heartbeat is an advanced survey software designed to enhance customer feedback collection and improve satisfaction levels for businesses across various industries. This platform provides tools for creating and distributing surveys, tracking responses, and analyzing feedback, enabling organizations to gain valuable insights into customer experiences and preferences. With its user-friendly in... Read more about Client Heartbeat