Top 10 ITSM Software Comparison – Find the Right Solution
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Software
Comparison Table of Top 10 ITSM Software
| Product |
Zendesk Suite |
Pipefy |
Jira Service Management |
ServiceNow |
BMC Helix ITSM |
Freshservice |
ManageEngine ServiceDesk Plus |
Cherwell Service Management |
SysAid |
TOPdesk |
|---|---|---|---|---|---|---|---|---|---|---|
| Review & Ratings |
4.4 (2 Reviews) |
4.0 (1 Reviews) |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
No reviews available |
| Description |
Zendesk Suite is a customer service software that streamlines interactions... Read more about Zendesk Suite |
Pipefy is a versatile business process management software designed to... Read more about Pipefy |
Jira Service Management is a versatile tool designed for IT... Read more about Jira Service Management |
ServiceNow is a versatile software platform used by organizations to... Read more about ServiceNow |
BMC Helix ITSM is an advanced, cloud-based IT service management... Read more about BMC Helix ITSM |
Freshservice is a dynamic platform designed to streamline and enhance... Read more about Freshservice |
ManageEngine ServiceDesk Plus is a robust IT service management tool... Read more about ManageEngine ServiceDesk Plus |
Cherwell Service Management software is a flexible IT service management... Read more about Cherwell Service Management |
SysAid is a comprehensive IT service management (ITSM) platform designed... Read more about SysAid |
TOPdesk is a versatile service management software designed to enhance... Read more about TOPdesk |
| Free Trial |
Available |
NA |
30 Days
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NA |
Available |
Available |
Available |
Available |
30 Days
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30 Days
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| Starting Price |
$55 Per Month |
$19.04 Per Month |
NA |
NA |
$15.89 Per Month |
NA |
NA |
NA |
NA |
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| Features | ||||||||||
| Service Catalog | ||||||||||
| Alerts/Escalation | ||||||||||
| Multi-Channel Communication | ||||||||||
| Configuration Management | ||||||||||
| Inventory Management | ||||||||||
| Approval Process Control | ||||||||||
| Contract/License Management | ||||||||||
| Asset Tracking | ||||||||||
| Prioritization | ||||||||||
| Activity Tracking | ||||||||||
| Change Management | ||||||||||
| Knowledge Base Management | ||||||||||
| Self Service Portal | ||||||||||
| Incident Management | ||||||||||
| Alerts/Notifications | ||||||||||
| Chat/Messaging | ||||||||||
| Project Management | ||||||||||
| SLA Management | ||||||||||
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| Problem Management | ||||||||||
| Availability Management | ||||||||||
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| Surveys & Feedback | ||||||||||
| Help Desk Management | ||||||||||
| Capacity Management | ||||||||||
| Release Management | ||||||||||
| Asset Lifecycle Management | ||||||||||
| Task Management | ||||||||||
| Audit Trail | ||||||||||
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| Artificial Intelligence | ||||||||||
| Other Info | ||||||||||
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FAQs About ITSM Software Comparison
Absolutely! Depending on the tool, you may discover:
- Free Version options like Pipefy (basic features remain free for life)
- Free Trial offerings such as Zendesk Suite, Jira Service Management, BMC Helix ITSM, Freshservice, ManageEngine ServiceDesk Plus, Cherwell Service Management, SysAid and TOPdesk (test premium features before committing)
These budget-friendly ITSM Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.