Top 10 Customer Satisfaction Software Comparison – Find the Right Solution

Choosing the right Customer Satisfaction Software can be challenging with so many options available. To simplify your decision-making, we have created this comprehensive comparison table of the top 10 Customer Satisfaction Software solutions. Compare their features, pricing, user ratings, and overall performance to find the perfect fit for your needs. Whether you're looking for affordability, advanced features, or seamless integrations, this side-by-side analysis will help you make an informed choice. Whether you’re a small business, enterprise, or individual user, explore this in-depth top 10 Customer Satisfaction Software comparison to select the best solution with confidence.

Comparison Table of Top 10 Customer Satisfaction Software

Product
Zendesk Suite

Zendesk Suite
Survicate

Survicate
SurveyMonkey

SurveyMonkey
Typeform

Typeform
Jotform

Jotform
Zoho Survey

Zoho Survey
QuestionPro

QuestionPro
Birdeye

Birdeye
SurveySparrow

SurveySparrow
Nicereply

Nicereply
Review & Ratings

   4.4

 (2 Reviews)

   4.0

 (1 Reviews)

   3.8

 (1 Reviews)

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available

No reviews available
Description

Zendesk Suite is a customer service software that streamlines interactions... Read more about Zendesk Suite

Survicate is a user-friendly online survey tool designed for gathering... Read more about Survicate

SurveyMonkey is an online survey tool that enables users to... Read more about SurveyMonkey

Typeform is an interactive form-building tool that specializes in creating... Read more about Typeform

Jotform is a versatile online form builder designed for creating... Read more about Jotform

Zoho Survey is a versatile online survey creation tool designed... Read more about Zoho Survey

QuestionPro is a versatile survey software designed to help organizations... Read more about QuestionPro

Birdeye is an all-in-one customer experience platform developed to empower... Read more about Birdeye

SurveySparrow is an online survey tool that facilitates engaging and... Read more about SurveySparrow

Nicereply is a customer feedback tool designed for simplicity and... Read more about Nicereply

Free Trial

Available

Available

Available

Available

Available

7 Days

Available

Available

14 Days

14 Days

Starting Price

$55 Per Month

$299 Per Month

$17.16 Per Month

$25 Per Month

$34 Per Month

$416 Per Month

$99 Per Month

NA

NA

$59 Per Month

Features
Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey
Artificial Intelligence
Other Info
Deployment
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
  • Cloud Hosted
Devices Supported
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • Web-Based
  • iPhone
  • Android
  • Mac
  • Web-Based
  • iPhone
  • Android
  • Mac
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Web-Based
  • iPhone
  • Android
  • Mac
  • Web-Based
Pricing Model
  • Per User
  • Usage Based
  • Usage Based
  • Usage Based
  • Flat Rate
  • Flat Rate
  • Flat Rate
  • Contact Vendor
  • Contact Vendor
  • Flat Rate
Support
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • FAQs/Forum
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base
  • Email
  • Phone
  • Chat
  • Knowledge Base
Target Company Size
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

FAQs About Customer Satisfaction Software Comparison

With so many Customer Satisfaction Software solutions available, a side-by-side comparison helps you identify which tool offers the best features, pricing, and user experience for your specific needs. By evaluating multiple options at once, you can pinpoint the solution that aligns with your budget, technical requirements, and business goals.

Absolutely! Depending on the tool, you may discover:

  • Fully Free Software such as Jotform (no subscription required)
  • Free Version options like Jotform, Zoho Survey and QuestionPro (basic features remain free for life)
  • Free Trial offerings such as SurveyMonkey, Zendesk Suite, Typeform, Jotform, Zoho Survey, QuestionPro, Birdeye, SurveySparrow, Survicate and Nicereply (test premium features before committing)

These budget-friendly Customer Satisfaction Software solutions can be perfect for startups or small businesses, although they often come with usage caps or feature limitations. Always review each product’s details to ensure it meets your specific needs.

Small businesses often benefit from budget-friendly, easy-to-deploy, and intuitive platforms. For example, SurveyMonkey, Zendesk Suite, Typeform, Jotform, Zoho Survey, QuestionPro, Birdeye, SurveySparrow, Survicate and Nicereply are popular picks in the Customer Satisfaction Software category, offering simple setup, affordable plans, and essential features suitable for smaller teams.

Enterprises typically require advanced security, robust reporting, and scalability. Tools like SurveyMonkey, Zendesk Suite, Typeform, Jotform, Zoho Survey, Birdeye, SurveySparrow, Survicate and Nicereply in the Customer Satisfaction Software category excel at handling complex workflows, large user bases, and offer dedicated enterprise support.

Yes! Many Customer Satisfaction Software solutions—such as SurveyMonkey, Zendesk Suite, Jotform, Zoho Survey, QuestionPro, Birdeye, SurveySparrow and Survicate—provide mobile apps for on-the-go access. This allows you to manage features, collaborate in real time, and stay updated wherever you are. If mobile functionality is crucial for your business, be sure to confirm each software’s app availability and compatibility.